Indoor pool

Reviews of DoubleTree by Hilton Hotel Newark Airport

4 out of 5

Reviews

6.8
Rating 10 - Excellent. 657 out of 1977 reviews" "
Rating 8 - Good. 378 out of 1977 reviews" "
Rating 6 - Okay. 348 out of 1977 reviews" "
Rating 4 - Poor. 262 out of 1977 reviews" "
Rating 2 - Terrible. 332 out of 1977 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Aryn

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was extremely dirty and looked like it was never cleaned in between guests! Used contacts on the floor, crumbs on the desk and hair stuck to the blankets of the bedding.
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Aryn, On behalf of our team, please accept our apologies for not meeting your expectations during your recent visit. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Kindest Regards,Maegan Davis, General Manager

4/10 Poor

Shashvat, NEW HAVEN

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Check in was very long. Instead of a king bed room which I had already paid for I was given a twin bed room. The bathroom was not clean. The only reason I would stay is if no other hotels in the area are available.
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Shashvat, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced upon arrival is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a clean and comfortable accommodations. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We hope to have the opportunity to make your next stay with us outstanding in every respect.Kindest Regards,Maegan Davis, General Manager

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Medina C. on 22 Apr 2024
Thank you for your positive review. We hope to see you again in the not-so-distant future.

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Basically nice room not fancy. Check in person was not very friendly, however, we had to return to the desk later and the lady was very nice. Food in the restaurant was expensive, the wrap was good but the fries were way too salty!!
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Elizabeth, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed your room. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. This is not the kind of impression that we want our guests to have. Hence, we will share your comments with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you back soon.Kindest Regards, Maegan Davis, General Manager

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful architecture
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Dina, We want to extend our gratitude for taking the time to review your stay at DoubleTree by Hilton Newark Airport. We are thrilled to read about your enriching stay and how much you enjoyed our beautiful, well-maintained property. Your review means the world to us! Thank you again, and we look forward to welcoming you back.Kindest Regards,Maegan Davis, General Manager

6/10 Okay

Marilyn

Travelled with partner
Hiltons usually have great mattresses but this mattress sunk in middle. Lobby was attractive. Bathroom needs to be redone.
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Marilyn, We appreciate your wonderful comments about our lobby and are glad that you enjoyed your stay overall. However, we were sorry to read that you were disappointed with the mattress in your room. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for sharing your feedback, and we hope to see you soon.Kindest Regards, Maegan Davis, General Manager

4/10 Poor

Samiya

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After staying the night at the hotel, I paid to keep my car parked there while traveling. when I returned, I waited an hour and a half for the shuttle because it did not stop to pick up me and other passengers at the airport. I called the hotel and the rep just kept saying to wait a little longer instead of calling the driver to make sure that we were getting picked up. Not until my 3rd call to the hotel did the rep say that she would speak to the drive who was back at the hotel and preparing to drop other guests off at the airport. Totally unacceptable to wait an hour and a half for the shuttle.
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Samiya, Thank you for staying with us and giving us your valuable feedback regarding the shuttle service. We regret any inconvenience this may have caused during your stay. We are committed to maintaining the high quality of our services. We'd be honored to have you stay with us again in the future, where you can experience the other improvements we've made based on guest feedback. Your comfort and satisfaction remain our top priorities. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Kindest Regards,Maegan Davis, General Manager

8/10 Good

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I found the property and room to be fine.
Stayed 1 night in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Sergio, Thank you for the generous review of DoubleTree by Hilton Newark Airport! Your kind remarks about our property and room are greatly appreciated. We loved having you as our guest and we hope to see you in the near future.Kindest Regards,Maegan Davis, General Manager

10/10 Excellent

Nardia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Property conditions & facilities
Love are stay would definitely stay again
Stayed 1 night in Apr 2024
Response from Medina C. on 16 Apr 2024
Thank you for the positive feedback, we truly appreciate it. We hope to see you again in the not-so-distant future.

6/10 Okay

Kristina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Kristina, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Kindest Regards, Maegan Davis, General Manager

6/10 Okay

Carol, Somerset

It’s old and the rooms still smell from the days when smoking was allowed. Also the restaurant was terribly understaffed.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Carol, We appreciate your feedback regarding your recent stay. While we strive to provide comfortable accommodations and efficient service, we understand that your experience fell short of expectations. Please accept our apologies for any inconvenience caused. Your comments have been noted, and we will address them to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved experience.Kindest Regards, Maegan Davis, General Manager

6/10 Okay

Melissa

Travelled with family and small children
Liked: Cleanliness
For $180 a night this hotel leaves a lot to be desired. Parking is awful - packed lot, jammed main entrance with no traffic flow to drop off bags before having to park a half mile away. The grab & go snack kiosk was closed and only one restaurant was operating. The smell of chlorine smacks you in the face when you walk in the door and the noise from the pool carries up to the fourth floor. The staff was friendly and helpful but the layout & closed snack shack was a turn off. On a positive note there is a CVS vending machine with personal care items you made need and it was regular price for an items needed (no up charge!) Nice touch since there is not lobby store.
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Melissa, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable experience for our guests. While parking and amenities availability may vary, we are glad to read that our staff was friendly and helpful. Your observations about noise and layout will be considered for future improvements. We are pleased you found value in our vending machine. We hope you will consider staying with us again in the future for a better experience.Kindest Regards, Maegan Davis, General Manager

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was very pleasant
Stayed 2 nights in Mar 2024
Response from General Manager on 14 Apr 2024
Dear Nathaniel, We are delighted that you had a great experience at DoubleTree by Hilton Newark Airport! Your appreciation of our cleanliness and our friendly staff means a lot to us. Thank you for sharing your positive feedback. We are committed to providing exceptional service, and we look forward to welcoming you back for another enjoyable stay.Kindest Regards, Maegan Davis, General Manager

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Tiffany, We are very glad you had a great experience at our hotel. Your satisfaction is our greatest reward. We love what we do, but it is always nice to be recognized for a job well done. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at DoubleTree by Hilton Newark Airport.Kindest Regards, Maegan Davis, General Manager

10/10 Excellent

Tiona

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING AMAZING!!!
Stayed 1 night in Mar 2024
Response from General Manager on 12 Apr 2024
Dear Tiona, We're thrilled to see your fabulous review! Your satisfaction is important to us, and we are glad you enjoyed your stay at DoubleTree by Hilton Newark Airport. If you ever plan on returning to the area, we'd be thrilled to accommodate you again for another seamless experience/Kindest Regards, Maegan Davis, General Manager

8/10 Good

Andile

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Andile, Thank you for taking the time to provide feedback about your stay at DoubleTree by Hilton Newark Airport. We are committed to delivering immaculate and relaxing accommodations for every guest, so we are thrilled to see that this was your experience. We loved having you as our guest, and we hope to welcome you back soon.Kindest Regards, Maegan Davis, General Manager

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the site where it’s located. I love the hotel. I would prefer this hotel than any other hotel in the city. The representatives were awesome they were helpful they were kind they were patient and they were willing to help in anything that was needed concerning my stay I gave this hotel 100 thumbs up.
Stayed 4 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Renee, We are delighted to read that you had such a wonderful experience at DoubleTree by Hilton Newark Airport. Our team takes great pride in providing top-notch service and ensuring our guests feel welcomed and cared for. Your kind words mean the world to us, and we can't wait to welcome you back for another fantastic stay.Kindest Regards, Maegan Davis, General Manager

6/10 Okay

Vanessa

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Vanessa, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.Kindest Regards, Maegan Davis, General Manager

10/10 Excellent

Kristen, Thousand Oaks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and super accommodating staff!!
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Kristen, We are thrilled to read you found DoubleTree by Hilton Newark Airport to be very clean and our staff super accommodating. Thank you for your kind words. It was our pleasure to ensure you had a comfortable stay. We look forward to welcoming you back for another fantastic experience in the future.Kindest Regards, Maegan Davis, General Manager

6/10 Okay

Manuel

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Arrived at the property and the surrounding area has a peculiar smell. Check in was extremely easy and took less than 2 minutes. The elevators are fast and you don’t wait long for them. The rooms are nothing special and smell dusty. We had problems with kids running in the hallways and slamming doors. Called the reception and was told that they were just settling in and the noise would stop soon. The noise continue and actually increased. Made my way down to the reception area and noticed the security that was with the kids was wearing headphones which explained why they continued to make noise. Spoke to a manager and he told me the same they are settling in and the noise should stop. It seems the property is use by the high schools who are having tournaments and or are visiting colleges with the a company. If you want peace and quiet this place is not it. The only thing that made my stay better was the excellent bartender I believe his name was James. The drinks were amazing the food was delicious and he was very professional and with a great attitude. Another issue was the housekeeping. We had the room clean but they took the old towels and did not provided new towels, I had to go to reception and get new towels.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Manuel, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the surrounding area's odor and noise disturbances. Your observations regarding check-in efficiency and elevator service are noted. We will address the issues with our management and housekeeping teams to ensure a more comfortable experience for all guests. We are pleased to read you had a positive interaction with our bartender. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved stay.Kindest Regards, Maegan Davis, General Manager

10/10 Excellent

Melissa

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Medina C. on 9 Apr 2024
Thank you for your positive feedback. We truly appreciate it!

2/10 Terrible

Malik

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Medina C. on 9 Apr 2024
I truly apologize for your unpleasant experience. How can we make it right for you.

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
T he only negative in our room 715 was that just prior to leaving the toilet malfunctioned and flooded the floor which I reported to the front desk immediatley! Other than that everyt.hing was great. Thanks
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Rod, Thank you for your feedback on your stay at DoubleTree by Hilton Newark Airport. We are glad to read that overall, you had a great experience with us. We apologize for the inconvenience caused by the toilet malfunction and appreciate your prompt reporting. We hope to welcome you back soon for another enjoyable stay.Kindest Regards, Maegan Davis, General Manager

6/10 Okay

Michael, Lima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Michael, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Kindest Regards, Maegan Davis, General Manager

6/10 Okay

lauren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the shower curtain smelled very strongly of mildew and it smelled up the whole room. shower was not clean. body lotion was completely empty. no hair dryer in my room. door looked like it had been broken into so extra swivel locks added? hard to secure deadbolt. otherwise it served its purpose as an airport botel
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Lauren, Thank you for providing your feedback on your recent stay. We regret to read about the issues you encountered with the shower curtain, the cleanliness of the shower, and the amenities in your room. We apologize for any inconvenience caused and appreciate you bringing these matters to our attention. Please rest assured that your comments will be shared with our team for improvement. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Kindest Regards, Maegan Davis, General Manager

8/10 Good

Taylor

Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Taylor, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at DoubleTree by Hilton Newark Airport. We are glad you included us in your travel plans and hope you will be back to see us again soon.Kindest Regards,Maegan Davis, General Manager

2/10 Terrible

Marie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible service ..didn’t even have running water and then water was brown..shower door didn’t even shut water was leaking out of shower floor ..service was terrible
Stayed 5 nights in Mar 2024
Response from Medina C. on 4 Apr 2024
I truly apologize you had an unpleasant experience with your stay. How can we make it right for you.

4/10 Poor

Haya

Stayed 1 night in Apr 2024
Response from Medina C. on 23 Apr 2024
On behalf of the hotel, I want to personally apologize you had an unpleasant experience with us.

6/10 Okay

John

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They gave me room 535, when I entered the room the bed was unmade and there was luggage, apparently there was someone inside, we went back to get another room and they changed it to 528.
Stayed 1 night in Mar 2024
Response from Medina C. on 3 Apr 2024
I apologize for the mixup of rooms, we take the safety and security of guest extremely serious.

10/10 Excellent

Chantel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fun
Stayed 1 night in Mar 2024
Response from Medina C. on 3 Apr 2024
Thank you for the positive feedback. We truly appreciate it!

10/10 Excellent

Abena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Medina C. on 2 Apr 2024
Thank you for such positive feedback, we truly appreciate it.

4/10 Poor

Sean

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The road to the hotel has too many potholes. The room was facing the lobby and dinning area which made it noisy. Loud music from the lobby all not long. Would not return or recommend.
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Sean, We sincerely apologize for the inconvenience you experienced during your stay. Our team strives to provide a peaceful environment for all our guests, and we regret that your room's location did not meet your expectations. Your feedback is invaluable to us as we continuously work to enhance our guests' experiences. We hope you will reconsider and give us another opportunity to exceed your expectations in the future. Kindest Regards, Maegan Davis, General Manager

10/10 Excellent

Pio

Stayed 1 night in Mar 2024
Response from General Manager on 20 Apr 2024
Dear Pio, Thank you for staying at DoubleTree by Hilton Newark Airport and for giving us an outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate your feedback and look forward to your next visit!Kindest Regards,Maegan Davis, General Manager

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While it worked for one night, the outlet plates in the room were not functioning. Comfortable beds, and very friendly staff
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Nicole, We are delighted you enjoyed your stay at DoubleTree by Hilton Newark Airport. Your satisfaction is our priority, and we apologize for any inconvenience with the outlet plates. We are thrilled you found our beds comfortable and our staff friendly. Your feedback helps us improve, and we hope to welcome you back for an even better experience soon.Kindest Regards, Maegan Davis, General Manager

4/10 Poor

Naomie

Travelled with family
Disliked: Property conditions & facilities
The hotel wasn’t bad for the price, but I didn’t like that they don’t provide you with information about parking prior to staying. Parking was pretty pricey, the AC sucked, one of the outlets in our room didn’t work, and right around the building there were SO many pot holes and construction being done and you are surrounded by nothing but trees, so don’t expect to be able to walk anywhere or find any parking outside of the hotel.
Stayed 2 nights in Mar 2024
Response from Medina C. on 29 Mar 2024
I do apologize you were not made aware of the parking price prior to arrival.

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Medina C. on 30 Mar 2024
Thank you so much for the positive feedback. We hope to see you again in the not-so-distant future!

2/10 Terrible

tre

Stayed 2 nights in Mar 2024
Response from Medina C. on 28 Mar 2024
On behalf of the hotel, I want to truly apologize for the unpleasant experience you've had.

4/10 Poor

Christine

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Our toilet was overflowing not by anything we did. There was toilet water all over the floor and I called down to have someone come clean the mess and fix the toilet. I was told there was no engineer on property and was delivered a plunger and towels and was told I would need to clean it myself. So disgusting!!!!
Stayed 1 night in Mar 2024
Response from Medina C. on 25 Mar 2024
I am terribly sorry you had to experience this..

10/10 Excellent

Sherell

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay for four days!
Stayed 4 nights in Mar 2024
Response from Medina C. on 25 Mar 2024
Thank you so much for the positive feedback, we truly appreciate it!!

8/10 Good

AIDA, Appleton

Travelled with family
Liked: Amenities
Old hotel, reception staff was good but the lady who check us in didn’t provide any information about the restaurant hours or the location of the elevators, or check out time. She wasn't very friendly. We did get cookies. We went to the restaurant for dinner. The server was so busy. There was an old man handing the menus and bringing food out but no one came back to our table to offer more water or to check if we wanted dessert, etc. Chicken Parmigiana was great. Pizza taste was good. The dough was okay.
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Dear AIDA, We're pleased to hear that you had positive interactions with our reception staff at DoubleTree by Hilton Newark Airport. However, we apologize for any oversight during your check-in. Your feedback is valuable, and we'll address it with our team for improvement. We're delighted that you enjoyed the food at our restaurant. Thank you again for your comments, and we look forward to welcoming you on your next visit.Kindest Regards, Maegan Davis, General Manager

8/10 Good

Laura

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Ms. Laura, Thank you for staying at DoubleTree by Hilton Newark Airport and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Kindest Regards, Maegan Davis, General Manager

10/10 Excellent

Editha

Liked: Staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Editha, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at DoubleTree by Hilton Newark Airport. We look forward to your return and wish you all the best with your future travels.Kindest Regards, Maegan Davis, General Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property and service
Stayed 1 night in Mar 2024
Response from Medina C. on 19 Mar 2024
Thank you for such positive feedback. We hope to see you again in the not-so-distant future.

2/10 Terrible

Yosry

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel very old smells and stuff have attitude
Stayed 3 nights in Mar 2024
Response from Medina C. on 19 Mar 2024
On behalf of the hotel, I want to apologize you had an unpleasant experience. Your feedback will allow us to improve in areas where we lack.

8/10 Good

Ayana

Stayed 2 nights in Mar 2024
Response from Medina C. on 20 Mar 2024
Thank you for your positive feedback. We hope to see you again in the not-so-distant future!

6/10 Okay

Jacob

Liked: Staff & service
Breakfast was expensive. Room was ok. But it was a nice stay!
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Jacob, We are pleased to read that you had a nice stay with us! While we regret that the breakfast did not meet your expectations, we are glad you found your room satisfactory. Your feedback is valuable as we continuously strive to improve our guests' experiences. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Kindest Regards, Maegan Davis, General Manager

6/10 Okay

omer

Travelled with family
Non
Stayed 1 night in Mar 2024
Response from Medina C. on 18 Mar 2024
Thank you for your feedback, we take all feedback as a chance to learn and improve.

8/10 Good

Audrey

Travelled with partner
Liked: Staff & service, property conditions & facilities
I’ve stayed here a few times now and have always had a nice experience. Areas of improvement would include adding more towels per room, shower cleanliness, and lacking basic amenities like a fridge. There is a communal microwave but there’s plenty of space in the rooms for a fridge & microwave. Very close to the airport and overall a good experience.
Stayed 3 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Audrey, Thank you for your continued patronage at DoubleTree by Hilton Newark Airport! We appreciate your feedback and are committed to enhancing your experience. Rest assured, we will consider your suggestions regarding amenities. We are glad you find our proximity to the airport convenient and look forward to welcoming you back for another enjoyable stay.Kindest Regards, Maegan Davis, General Manager

10/10 Excellent

Margarita

Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Margarita, Thank you for being our guest and for the high rating. It is wonderful to learn how much you enjoyed your time at DoubleTree by Hilton Newark Airport and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Kindest Regards, Maegan Davis, General Manager

8/10 Good

Sheila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The one thing missing was a fridge. How do rooms not have a fridge in the room? Other than that room was clean. Weird that our towels were on the bed versus the bathroom, but everything was very clean.
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Sheila, We appreciate your positive feedback about your recent stay at DoubleTree by Hilton Newark Airport. We are glad to read that you found the room clean and well-maintained. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future! Kindest Regards, Maegan Davis, General Manager