Room, 2 Queen Beds | Premium bedding, in-room safe, desk, blackout curtains

Reviews of Courtyard by Marriott New York Manhattan/Upper East Side

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 534 out of 1201 reviews" "
Rating 8 - Good. 349 out of 1201 reviews" "
Rating 6 - Okay. 180 out of 1201 reviews" "
Rating 4 - Poor. 87 out of 1201 reviews" "
Rating 2 - Terrible. 51 out of 1201 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Paulita

Travelled with family, Business traveller
Liked: Staff & service
The rooms were hot. Very uncomfortable at night. Can’t sleep. AC not working. Per the staff, AC is not turned on until near summer.
Stayed 2 nights in Apr 2024

4/10 Poor

Jane

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This facility was not very clean. The hotel has not been updated in a long time. I wouldn't recommend this Marriott.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Jane, your feedback is noted and it's unfortunate to hear your recent visit didn't meet your expectations on our cleanliness standards and modernity. We are always working towards improving our premises to enhance guest satisfaction. Your recommendation is valuable, and it spurs us to continually better our services. We hope you grant us another chance to serve you, and exceed your expectations next time.

4/10 Poor

Odile

Travelled with partner
It was located at a convenient spot for us. The room was clean although the bedding had a distinct odor. I resented having to do the valet parking through yet another machine. And the surcharge that they wanted to impose for early checking? Over $100? What the heck? Outrageous. The staff was ok, just ok. I will avoid this hotel in the future.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Odile, we're glad to hear that the location of our establishment met your needs and that your room was maintained to a clean standard. Regarding the situation with valet parking and the early check-in fee, we strive to balance convenience with efficient services. Our team members aim to ensure all guests have a seamless experience. Based on your comments, it's clear that some aspects didn't meet your expectations. We value your feedback and will use it to improve. It's disheartening to hear you might not return and we hope to have the opportunity to provide a better experience in the future.

6/10 Okay

Florette, Miami

Rooms were extremely dark with poor lighting
Stayed 4 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Florette, it's regrettable to hear about the dimly lit state of your room. Ensuring our guests have a comfortable stay is important to us. Your feedback about room lighting will be shared with the concerned team for review. We appreciate your input and hope to host you again to deliver a more satisfactory experience.

8/10 Good

Marina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Thanks for the 4/5 rating, Marina!We're happy you had such a lovely stay at Marriott Courtyard New York Manhattan/Upper East Side! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 Good

Gonensin Ozan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Gonensin, thank you for taking the time to rate Marriott Courtyard New York Manhattan/Upper East Side on Expedia. Your assessment is valuable and we always strive to exceed expectations. We look forward to hosting you again soon.

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Mar 2024
Response from Jeff on 7 Apr 2024
Thank you very much for the wonderful review. We hope to see you again!

6/10 Okay

Bernardino

Travelled with family
Nice property, just needs updating.
Stayed 4 nights in Apr 2024
Response from Customer Service on 6 Apr 2024
Bernardino, we appreciate your feedback. Our team is continuously striving to enhance our property's experience. We hope for another chance to impress you with the ongoing improvements.

6/10 Okay

oscar

Travelled with family
Liked: Cleanliness, staff & service
Poor air circulation in rooms. Had to have the air on all night. Sofa bed was broken. Place is a bit run down
Stayed 4 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Oscar, we're sorry to hear about the issues you experienced concerning room comfort and facility maintenance. It seems we missed our mark in providing the standard of stay we aim for. Remember that our team members are always ready to help and address concerns you may have during your stay. Your feedback is valuable and will be shared with our team so we can continuously improve our guest experience. We hope to get the chance to serve you better in the future.

10/10 Excellent

Yiying

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 5 Apr 2024
Yiying, thank you for your perfect score! It's truly heartwarming to know you had a great stay at Marriott Courtyard New York Manhattan/Upper East Side. We hope to welcome you back soon for more memorable experiences. Safe travels!

10/10 Excellent

dorothy m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Thanks for the perfect rating, Dorothy! We can't wait to see you again soon for another amazing experience at Marriott Courtyard New York Manhattan/Upper East Side. Have a great day!

4/10 Poor

Chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff were most unhelpful at assisting us with transportation to the airport despite asking in advance of our need to get a taxi to the airport. Two different staff members insisted we would have no trouble hailing a taxi out the front of the hotel and that they couldn’t arrange for a taxi to collect us from the hotel. We spent 45 minutes in van trying to do so before we were advised that they have a direct phone service that we could ise ourselves to arrange a taxi. They even sent an elderly lady out the front of the hotel to hail a taxi by herself. It was only after we advised her to go back inside the hotel and get the hotel staff to help her that they provided any assistance to her. Poor performance from hotel staff with our only request from them in our 8 night stay.
Stayed 8 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Chris, it's disappointing to hear about your experience with our team members. We value your feedback regarding the transportation issue to the airport. Please know our aim is to assist all guests effectively, including in matters like securing transportation. It's unfortunate this wasn't your experience. We assure you that steps are being taken to reinforce appropriate protocols with our team. Thank you for bringing this issue to our attention and helping us to improve.

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 3 Apr 2024
Melissa, it's fantastic to hear that you enjoyed your experience at the Marriott Courtyard New York Manhattan/Upper East Side. We hope your travels bring you back to us soon.

2/10 Terrible

Joelle

The mattress had a huge dip on one side. The AC didn’t work, the room stayed hot and stuffy all night.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Joelle, we regret to hear about the issues you encountered with the comfort of your room. Your experience isn't representative of the quality we strive to provide. We have noted your feedback about the mattress and air conditioner and will certainly address this with the relevant teams. We hope to have an opportunity in the future to provide a better experience.

4/10 Poor

Deborah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no air conditioning and our room was very hot.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Deborah, we appreciate you taking the time to share your recent experience with us. It appears you faced an issue with the temperature regulation in your room. We'd like to assure you that comfort of our guests is our top priority, and we have mechanisms in place to immediately rectify such matters. Do not hesitate to reach out to our team members for any issues during your stay. We hope we have another opportunity to host you for a more comfortable experience.

10/10 Excellent

Yiying

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Yiying, thank you for choosing the Marriott Courtyard New York Manhattan/Upper East Side. We're thrilled to see you had a great stay! We hope to have the pleasure of hosting you again in the future.

6/10 Okay

Selena

Travelled with family
Liked: Staff & service
Disliked: Amenities
We were there for 15 days. The room service was okay, however, the rooms were dusty and were not vacuumed everytime we wanted service. If you want to sleep in mornings, you will get woken by slamming doors. The location was perfect because I was there for medical appointments at Lennox Hill Hospital so it was close by and wasnt exspensive by Uber. There was a full pharmacy a few blocks away and grocery store on the corner nearby if needed. I appreciated the unlimited complimentary tea, coffee, hot chocolate and infused water, a definite plus. The gym was great as well and the laundry facilities. The hotel definitely can benefit having a continental breakfast. I would definitely stay there again if needed. Minor fixes would have gotten them a 5 star from me otherwise.
Stayed 15 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Selena, thank you for sharing your stay experience. It's pleasing to hear that our location met your needs and you enjoyed amenities like the complimentary tea and coffee as well as our fitness facilities. We acknowledge your comments about the room cleanliness and noise levels and will work toward enhancing those aspects. Your suggestion about adding a continental breakfast is well-received and will be considered. We're delighted to know you'd visit us again. Looking forward to welcoming you back to Marriott Courtyard New York Manhattan/Upper East Side for an even better experience.

8/10 Good

Sheryl

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the man who checked us in was able to add our stay to my husband's Marriott points
Stayed 3 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Sheryl, it's wonderful to hear that your check-in process at Marriott Courtyard New York Manhattan/Upper East Side went smoothly and that your stay was added to your husband's Marriott points. Our colleagues always strive to ensure guest needs are taken care of. We look forward to welcoming you back in the future.

10/10 Excellent

Agatha

Stayed 1 night in Mar 2024
Response from Customer Service on 13 Apr 2024
Thank you for the amazing rating, Agatha!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Marriott Courtyard New York Manhattan/Upper East Side soon!Thanks again for leaving your feedback!

10/10 Excellent

Agatha

Room is clean Staffs are friendly That’s all I need
Stayed 1 night in Mar 2024
Response from Jeff on 26 Mar 2024
Thank you very much for the wonderful review and for staying with us! We hope to see you again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Thomas, we're thrilled to see you enjoyed your stay at the Marriott Courtyard New York Manhattan/Upper East Side. Your five-star rating speaks volumes about your experience, and we want to thank you for sharing your feedback. We hope to have you with us again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lov e the tower views
Stayed 4 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Thanks for the amazing rating, Michael!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Marriott Courtyard New York Manhattan/Upper East Side!

6/10 Okay

najam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not upto standard of charge.
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Najam, we appreciate your feedback and we're sorry to hear your stay didn't meet your expectations, considering the price you paid. It is important for us to provide quality service and comfort, and we'll certainly use your comments to evaluate and enhance our offerings. Thank you for choosing to stay with us and we hope for an opportunity to better serve you in the future.

10/10 Excellent

udean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Thank you for the wonderful rating!It's fantastic you enjoyed your time at Marriott Courtyard New York Manhattan/Upper East Side so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Santiago

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and friendly staff. Clean room. Close to restaurants and neighborhood markets. Walking distance from Central Park.
Stayed 3 nights in Mar 2024
Response from Customer Service on 7 Mar 2024
Santiago, thank you for the wonderful feedback. It's delightful to know you found the Marriott Courtyard New York Manhattan/Upper East Side to be well-situated near dining options and Central Park. We're thrilled that the attentiveness and professionalism of our team members contributed to a pleasing stay, and that you appreciated the cleanliness of your room. Looking forward to welcoming you back for another enjoyable experience.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 2 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Theresa, it's great to learn you found our team members at the Marriott Courtyard New York Manhattan/Upper East Side to be friendly. We always aim to create a warm and welcoming atmosphere for our guests. We'll be eager to welcome you back in the future.

10/10 Excellent

Ellen

Excellent hotel
Stayed 8 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
Ellen, it's wonderful to see that you had such a fantastic experience at Marriott Courtyard New York Manhattan/Upper East Side. We're thrilled to see our efforts in providing a top-notch stay have been recognized. We can't wait to provide you with another excellent stay in the future.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great area and walkable to a lot of dining and cafes. Good front desk workers and staff. Bed was a little more uncomfortable than I would've thought for property name
Stayed 3 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Michael, it's wonderful to hear you enjoyed Marriott Courtyard New York Manhattan/Upper East Side's location, nearby dining options, and our welcoming front desk team members. We do regret, however, that our beds did not meet your comfort expectations. We strive to ensure the comfort of our guests and appreciate you sharing this valuable feedback. We hope to have another opportunity to offer you a more relaxing experience in the future.

10/10 Excellent

Disasky

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Disasky, thank you for choosing Marriott Courtyard New York Manhattan/Upper East Side. Your high rating speaks volumes and we're truly appreciative. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Caron

Stayed 2 nights in Jan 2024
Response from Customer Service on 26 Feb 2024
Caron, thank you for taking the time to rate your experience at Marriott Courtyard New York Manhattan/Upper East Side. We are delighted to hear your stay was enjoyable. We look forward to seeing you again on your next visit to New York City.

6/10 Okay

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
We appreciate the feedback, Jackie.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Never stayed in the UES before but loved it , hotel is great
Stayed 4 nights in Dec 2023
Response from Customer Service on 19 Feb 2024
James, it's wonderful to hear you enjoyed your first experience in the Upper East Side with the Marriott Courtyard New York Manhattan! We aim to offer our guests a great experience and it sounds like we achieved that goal with your stay. Your positive feedback is sincerely appreciated!

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, just wish it had a breakfast available.
Stayed 3 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Nancy, we're glad to hear you enjoyed your stay at the Marriott Courtyard New York Manhattan/Upper East Side. Your suggestion about providing breakfast is appreciated, as it assists us in improving guest experiences. We value your feedback and look forward to your next visit!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 14 Feb 2024
Thank you for this lovely rating, Amy!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Marriott Courtyard New York Manhattan/Upper East Side. We'd like to share an even better experience with you soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to see a small bar in the lobby.
Stayed 3 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Melissa, thanks for your top-rated review and suggestion about Marriott Courtyard New York Manhattan/Upper East Side. Your recommendation for enhancing the common area is appreciated. We're always striving to improve our guest experience, and feedback like yours helps us do just that. We look forward to your next visit.

10/10 Excellent

MARY, PEARL RIVER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer and cleanly at this hotel was excellent
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Mary, the Marriott Courtyard New York Manhattan/Upper East Side is delighted to hear that the cleanliness and customer service deeply resonated with your stay. Thanks for highlighting these aspects of your visit. We hope to offer you a similarly excellent experience, should you choose to stay with us again in the future.

10/10 Excellent

Nermin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very well kept tidy and clean.
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Nermin, thank you for sharing your experience about your stay at Marriott Courtyard New York Manhattan/Upper East Side. We're delighted to hear you recognized our commitment to maintaining a clean and orderly environment. Looking forward to welcoming you back in the future.

10/10 Excellent

Luvigj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Simple place. Clean.
Stayed 3 nights in Feb 2024
Response from Customer Service on 9 Feb 2024
Luvigj, thank you for your kind words. It's fantastic to know you appreciated Marriott Courtyard New York Manhattan/Upper East Side's great location, neatness, and simplicity. We strive to offer an enjoyable stay for our guests. Looking forward to serving you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very chill. Clean, quiet.
Stayed 1 night in Feb 2024
Response from Customer Service on 9 Feb 2024
Michael, thank you for your lovely words. It brings us joy to learn that you found the Marriott Courtyard New York Manhattan/Upper East Side to be exceptionally clean and tranquil. Your commendation serves as a testament to our commitment to creating comfortable stays for our valued guests like yourself. We look forward to creating more memorable experiences on your future visits.

6/10 Okay

Fatima, Westbury

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 9 Feb 2024
Thank you for sharing, Fatima.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 Good

Thomas

Liked: Cleanliness
H
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Feb 2024
Thomas, thank you for choosing Marriott Courtyard New York Manhattan/Upper East Side for your stay and sharing your thoughts. We appreciate your feedback and hope to serve you again in the future.

10/10 Excellent

Sue

Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Mar 2024
Sue, thank you for the perfect score you awarded Marriott Courtyard New York Manhattan/Upper East Side! We're delighted that your stay with us merited top marks. We're determined to continue delivering the high-standard service you experienced. We can't wait to welcome you back!

10/10 Excellent

Elinor

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Largest room you can find in NYC for this price!
Stayed 3 nights in Feb 2024
Response from Customer Service on 7 Feb 2024
Elinor, thank you for such a splendid review! We are delighted to hear that the Marriott Courtyard New York Manhattan/Upper East Side was able to provide such excellent value for your visit to NYC. It's always fulfilling to know our guests appreciate the generous room sizes we offer. We can't wait to welcome you back for another fantastic experience!

10/10 Excellent

Salvatore

Clean affordable
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Salvatore, thank you for your review. It's uplifting to hear that the Marriott Courtyard New York Manhattan/Upper East Side's cleanliness and affordability contributed to your positive experience. We value patronage and we're eager to welcome you back on your next visit to New York.

8/10 Good

Leesa, Thurman

Travelled with group
Liked: Cleanliness, staff & service, amenities
I did not like the fact that price match was not honored. I did not like the nearly $300 a night and the entry carpet into my room was literally duct taped together. The staff was courteous and I’ve always stayed here when visiting my daughter. The housekeeping staff were amazing.
Stayed 3 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
Leesa, it's wonderful to hear that you choose the Marriott Courtyard New York Manhattan/Upper East Side during your visits with your daughter. We understand you experienced issues with pricing and some unexpected room concerns. We assure you our team is committed to addressing these matters and ensuring your future stays meet your expectations. It's encouraging to hear our colleagues treated you courteously and that you found the housekeeping team superb! We look forward to continuing to serve you on your future visits.

10/10 Excellent

Ariel

Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Ariel, it's wonderful to hear that you had a seamless stay at Marriott Courtyard New York Manhattan/Upper East Side. Our team is delighted to have met your expectations. We hope to serve you again in the near future.

6/10 Okay

Didier

Stayed 3 nights in Jan 2024
Response from Customer Service on 3 Feb 2024
Thank you for sharing your feedback, Didier!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Lou

Stayed 5 nights in Jan 2024
Response from Customer Service on 20 Mar 2024
Lou, thank you for your exceptional rating! It's terrific to know that you had a satisfying stay at the Marriott Courtyard New York Manhattan/Upper East Side. We always want our guests to enjoy their time with us, and it seems like we have achieved that during your stay. Looking forward to hosting you once again.

10/10 Excellent

Gilbert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with affordable rates
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Gilbert, it's wonderful to hear that you appreciated Marriott Courtyard New York Manhattan/Upper East Side's affordability. We are continually striving to provide the best value for our guests. Thank you for your feedback and we hope to welcome you back soon.

10/10 Excellent

Theresa, Yonkers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Jan 2024
Theresa, we're thrilled you had a five-star experience at Marriott Courtyard New York Manhattan/Upper East Side. We can't wait to welcome you back for another exceptional stay. Thank you for your review!