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Stayed with family for a weekend visit. Best experience.
John
Stayed 2 nights in Mar 2024
Response from Marquinn (Director of Front Office) on 15 Mar 2024
We're pleased to see that you and your family had a wonderful stay with us. We hope to see you next visit to NYC. We appreciate the feedback and wish you safe travels.
Nice hotel near the financial district, one world center, charging bull, battery park, Staten Island, oculus.
RENE
Stayed 4 nights in Jan 2024
Response from Marquinn (Director of Front Office) on 18 Jan 2024
We appreciate you taking the time to provide us with feedback. We hope you've made it to you destination safely. We look forward to seeing you in the future.
My car was damaged in the parking garage next to the hotel which was recommended by the Hotel.
Divesh
Stayed 2 nights in Dec 2023
Response from Marquinn (Director of Front Office) on 3 Jan 2024
We do apologize for the inconvenience with what transpired with the garage. That is a 3rd party entity, and we have no control over them. I would suggest contacting them directly for resolution in regard to the damages. Thank you for the feedback. We appreciate you staying with us. We look forward to your return in the future. Travel safely.
The staff was very welcoming and friendly. Cassie was especially accommodating for our family. We will definitely be back. Thank you!
Darius
Stayed 7 nights in Dec 2023
Response from Marquinn (Director of Front Office) on 3 Jan 2024
Thank you for the feedback. We are glad to see that one of the staff members stood out to you. We appreciate you staying with us. We look forward to your return in the future. Travel safely.
It was a great stay overall. Only issue we had was we originally got put in a room that was already occupied. Luckily I realized the second I opened the door and quickly closed the door. They accidentally gave wrong room number, but quickly corrected it. They held our bags when we got there and the day we left so we didn’t have to lug them around while we walked around. Great stay overall!
Andrea
Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on 25 Dec 2023
Thank you for taking the time to provide us with feedback. We apologize for the inconvenience at the beginning of your stay. We are glad to see that overall you had a great stay. We hope to make it a better one on the next visit to NYC. Please travel safely, and happy holidays.
10/10 Excellent
Cameda Trichele, Stevenson Ranch
22 Dec 2023
Cameda Trichele
Stayed 6 nights in Dec 2023
Response from Marquinn (Director of Front Office) on 25 Dec 2023
Happy holidays. Thank you for the feedback. Travel safely.
Cassie at the front desk was wonderful, and we received an upgrade, to our surprise due to availability that evening. Our suite was impeccable, service at the breakfast buffet and checkout superb as well. Will be back!!
Amy
Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on 11 Dec 2023
We are happy to see that our Front Desk agent made your stay enjoyable. Please travel safely and see you next visit to the NYC area.
Response from Marquinn (Director of Front Office) on 8 Dec 2023
We appreciate you taking the time to provide us with the feedback from your stay. Please travel safely. We look forward to seeing you on your next visit to NYC
Staff was wonderful and property was very clean and beautiful. Location is very central to everything. Lots of restaurants in walking distance but the restaurant and bar on sight is perfect.
Ricky
Stayed 2 nights in Dec 2023
Response from Marquinn (Director of Front Office) on 8 Dec 2023
We are happy to hear the staff was able to provide wonderful service. We hope that you've made it to your destination safely, and look forward to seeing you next visit
8/10 Good
Pamela
4 Dec 2023
Pamela
Stayed 1 night in Dec 2023
Response from Marquinn (Director of Front Office) on 25 Dec 2023
Thank you for staying with us. We appreciate the feedback. Happy holidays to you and your family. Safe travels.
Nice room, comfortable, great shower. A bit noisy but not bad.
Verified traveller
Stayed 4 nights in Nov 2023
Response from Marquinn (Director of Front Office) on 8 Dec 2023
Thank you for the feedback. Please travel safely.
6/10 Okay
benny
Travelled with family
1 Dec 2023
Liked: Cleanliness, staff & service
nice building and local restaurants reachable by walking. large modern room. unusual window looking into shower is awkward. easy to splash water in bathroom through swinging shower door and shallow sink. only has heat and no AC so if too hot then have to open window.
benny
Stayed 3 nights in Nov 2023
Response from Marquinn (Director of Front Office) on 8 Dec 2023
Thank you for the feedback. Our team will work on the concerns raised. We are glad to hear that you were able to enjoy your stay with us. Please travel safely.
Arrived early and asked for bags to stored until check-in AND was given complimentary early check-in! Room was clean, bed comfortable, housekeeping provided fresh towels daily. Hot water kettle provided upon request. Great location. ONLY complaint was room was too hot for me. Would stay here again!
Samantha
Stayed 4 nights in Nov 2023
Response from Marquinn (Director of Front Office) on 8 Dec 2023
Thank you for the kind words. We will work on the heating and cooling concerns you mentioned. Please travel safely, and we look forward to seeing you next visit to the NYC area.