Meeting facility

Reviews of Andaz 5th Avenue - a concept by Hyatt

4.5 out of 5
Andaz 5th Avenue - a concept by Hyatt
485 5th Ave, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 735 out of 1001 reviews" "
Rating 8 - Good. 187 out of 1001 reviews" "
Rating 6 - Okay. 49 out of 1001 reviews" "
Rating 4 - Poor. 22 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Denzil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Gonzalo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. The room is spacious and comfortable and the ceiling is very high. The bathroom is beautiful. Location is excellent in 5th avenue in front of NYC public library. And it is very close to Broadway. And the service was very good.
Stayed 1 night in Feb 2024

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience!
Stayed 1 night in Feb 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Modern with a great location
Stayed 1 night in Feb 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every aspect of this visit was wonderful! Service, location, the room…. All top notch.
Stayed 1 night in Feb 2024

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel, upscale clean quiet and the rooms are very spacious, comfortable and clean and the bathroom is immaculate. Will definitely stay again and highly recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Maryanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

PETER J

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Scot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel. Great amenities (nice fitness center, wine in the evenings, coffee and newspapers in the morning). Nice staff!
Stayed 3 nights in Jan 2024

10/10 Excellent

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this property. Had an iconic view of NYC library and located close to Bryant park. Staff was amazing and loved the floor to ceiling windows in our suite which was the size of an apartment!!
Stayed 1 night in Jan 2024

4/10 Poor

Dalia

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
There were one or two staff that were helpful. Upon checking in, one member of staff was extremely rude, obnoxious, unhelpful and condescending. When asking for extra towels, it took over an hour to arrive. Don't recommend for the price.
Stayed 1 night in Jan 2024

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities
Modern and stylish Food good and liked having complimentary hospitality Helpful and friendly staff
Stayed 5 nights in Dec 2023

10/10 Excellent

KOOSHA

Stayed 6 nights in Dec 2023

2/10 Terrible

Jennifer

Stayed 1 night in Dec 2023

8/10 Good

Sayivasantharaj

Liked: Cleanliness, staff & service
The hotel is currently undergoing “renovation” and is next to a building site - so the usual “luxury” feel is lacking. The room was noisy. Otherwise, a nice place to stay. Late check-out option was accommodated at half the room rate which is expensive but we had to take it up given a late departing flight.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Stayed 2 nights in Nov 2023

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for Black Friday weekend!
Stayed 2 nights in Nov 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Giampiero

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Stayed 1 night in Oct 2023

8/10 Good

Javier J Rodriguez

Liked: Cleanliness, staff & service, property conditions & facilities
I like the cleanliness. The staff was nice service oriented but appeared understaffed. The bar is great but seems dead, not much activity. No service room after hours.
Stayed 3 nights in Oct 2023

8/10 Good

Erin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorite NYC hotels
This is one of my favorite hotels in NY. The rooms can be dark, but they are very minimalist and clean. Bathrooms are incredibly spacious by NYC standards. The only downside is that they now charge an exorbitant fee for even a modest late checkout, which may make it more cost effective to stay where I have status while in the city.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kaite

Stayed 2 nights in Sep 2023

10/10 Excellent

Marie therese

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, lovely staff
Stayed 3 nights in Sep 2023

6/10 Okay

Amy

Stayed 1 night in Sep 2023

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time, thank you ALL so very much!
Stayed 3 nights in Aug 2023

10/10 Excellent

Sarah

Stayed 1 night in Aug 2023

10/10 Excellent

priya, Vaughan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so accomodating and approachable. Room was always cleaned and stocked
Stayed 2 nights in Aug 2023

10/10 Excellent

Sang Hee

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Huiyuan

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Jul 2023

8/10 Good

WONMI KIM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Daryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and staff
Stayed 1 night in Jun 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in May 2023

10/10 Excellent

Mitzie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay for our girl’s trip. Room was larger than most NYC hotels I have stayed!
Stayed 2 nights in May 2023
Response from Front Desk on 7 Jun 2023
We are glad you enjoyed your girl's trip, we are looking forward to host you soon!

10/10 Excellent

PATRICK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Staff, Great Location
Incredible service at a midtown hotel in a fantastic location.
Stayed 3 nights in Apr 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and customer service!
Stayed 3 nights in Apr 2023

10/10 Excellent

Jessi

Liked: Staff & service, amenities, property conditions & facilities
It was relaxing and beautiful.
Stayed 1 night in Apr 2023

6/10 Okay

Reiko, Scarsdale

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and cleanliness. Disappointed that the restaurant was moved from the main floor.
Stayed 3 nights in Feb 2023

10/10 Excellent

LuAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel.
Everything was just perfect! From the staff friendliness to the comfort and cleanliness of the rooms to the bar and breakfast service.
Stayed 1 night in Jan 2023

8/10 Good

Maria Del Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very friendly staff, amazing rooms and unique location, close to everythiong. My family and I enjoyed it a lot.

10/10 Excellent

Aswin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable hotel.
Stayed 3 nights in Dec 2022

8/10 Good

Kara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Dec 2022

10/10 Excellent

Hugo

Stayed 1 night in Dec 2022

10/10 Excellent

vicky

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely incredible. Very proactive and helpful. Especially accommodating for our Sabbath needs!
Stayed 2 nights in Nov 2022

10/10 Excellent

Paula, Wilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022