All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Excellent hotel. The room is spacious and comfortable and the ceiling is very high. The bathroom is beautiful. Location is excellent in 5th avenue in front of NYC public library. And it is very close to Broadway. And the service was very good.
This is a wonderful hotel, upscale clean quiet and the rooms are very spacious, comfortable and clean and the bathroom is immaculate. Will definitely stay again and highly recommend.
Loved this property. Had an iconic view of NYC library and located close to Bryant park. Staff was amazing and loved the floor to ceiling windows in our suite which was the size of an apartment!!
There were one or two staff that were helpful. Upon checking in, one member of staff was extremely rude, obnoxious, unhelpful and condescending. When asking for extra towels, it took over an hour to arrive. Don't recommend for the price.
Modern and stylish
Food good and liked having complimentary hospitality
Helpful and friendly staff
Claire
Stayed 5 nights in Dec 2023
10/10 Excellent
KOOSHA
1 Jan 2024
KOOSHA
Stayed 6 nights in Dec 2023
2/10 Terrible
Jennifer
18 Dec 2023
Jennifer
Stayed 1 night in Dec 2023
8/10 Good
Sayivasantharaj
29 Nov 2023
Liked: Cleanliness, staff & service
The hotel is currently undergoing “renovation” and is next to a building site - so the usual “luxury” feel is lacking. The room was noisy. Otherwise, a nice place to stay. Late check-out option was accommodated at half the room rate which is expensive but we had to take it up given a late departing flight.
I like the cleanliness. The staff was nice service oriented but appeared understaffed. The bar is great but seems dead, not much activity. No service room after hours.
This is one of my favorite hotels in NY. The rooms can be dark, but they are very minimalist and clean. Bathrooms are incredibly spacious by NYC standards. The only downside is that they now charge an exorbitant fee for even a modest late checkout, which may make it more cost effective to stay where I have status while in the city.