Front of property

Reviews of Square Hotel at Times Square

3 out of 5
Square Hotel at Times Square
226 W 50th St, New York, NY

Reviews

7.4

Good

Rating 10 - Excellent. 337 out of 1002 reviews" "
Rating 8 - Good. 308 out of 1002 reviews" "
Rating 6 - Okay. 166 out of 1002 reviews" "
Rating 4 - Poor. 98 out of 1002 reviews" "
Rating 2 - Terrible. 93 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anastaija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Jesel

Stayed 4 nights in Jul 2023

10/10 Excellent

Betty

Stayed 1 night in Jun 2023

4/10 Poor

Lida

Stayed 2 nights in Jun 2023

8/10 Good

Glennys

Liked: Cleanliness, staff & service
The hotel was good. Lighting is definitely an issue in the rooms.very dark but it’s in a great location to see everything. Staff were very helpful.
Stayed 3 nights in Jun 2023

2/10 Terrible

emily

Stayed 4 nights in May 2023

6/10 Okay

Cristiana

Stayed 1 night in May 2023

2/10 Terrible

Nancy

Stayed 4 nights in May 2023

8/10 Good

Sarmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

June

Stayed 4 nights in May 2023

4/10 Poor

Sandy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

2/10 Terrible

Nate

I was traveling with students with 4 total rooms. When i called to confirm our stay the day before I was told by the person who answered that that the hotel was closed as of the previous afternoon. I DID NOT RECEIVE ANY PRIOR NOTIFICATION FROM EITHER THE HOTEL OR EXPEDIA. After more than 90 minutes Expedia was able to rebook the rooms in a hotel that was in a good location, but was not as noce as was indicated in the previous booking or the second booking website
Stayed 3 nights in Apr 2023

10/10 Excellent

Discovering

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Quiet, clean and affordable
Stayed 1 night in Apr 2023

6/10 Okay

BILLY

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Listen...it's a real great convenient spot to stay. I don't really mind that the sheets weren't changed—they just made the bed—or that the candy wrapper I left on the night stand was swept under the bed. I was confused why no one told me that the hotel would unlock my room for an engineer to come in within the few hours that I left for dinner to remove my deadbolt. I came back trying to secure my room for my own personal safety and could not do so. The point of a lock is so that I could prevent strangers from using the hotel key card to creep up on me while I'm asleep. What was even more unsettling was that a tall man in a black suit who I have never seen before, knocked on my hotel door minutes after I went down to the lobby to ask about my deadbolt "assure me that he is watching the floor". During my conversation with staff at the lobby, they found out that the e-mail I had written down on file during my check-in was also entered into the system incorrectly. Even after the staff corrected the e-mail telling me that they would investigate, I have no follow up on the incident by any staff or hotel e-mails. Personally, I wouldn't bothering helping out either but any contact would have been nice. Great experience overall. Take nothing from my experience, except the fact that I do think it's a great hotel with friendly service. Be vigilant of your surroundings so that you and your belongings don't go missing. If you're looking for a cheap place to sleep this is it.

8/10 Good

James

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall the property was great except that it was very loud all the time and the walls are thin
Stayed 3 nights in Apr 2023

6/10 Okay

Janine

Stayed 2 nights in Apr 2023

6/10 Okay

Maria

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was excellent and accommodating. Property needs updating.
Stayed 2 nights in Apr 2023

2/10 Terrible

Shresht

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean rooms, leaky washroom/shower, smelly carpet. Friendly engineers/cleaners but other staff rude.
Stayed 2 nights in Apr 2023

8/10 Good

Melysa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at Square Hotel, Only thing missing was a Fridge to keep my food from spoiling. Other then that Staff was very helpful during my stay. Thank you!
Stayed 2 nights in Apr 2023

2/10 Terrible

Anca

Stayed 1 night in Apr 2023

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for a stay in New York. Friendly staff, clean hotel.
Stayed 4 nights in Apr 2023

10/10 Excellent

Torielle

Stayed 4 nights in Apr 2023

10/10 Excellent

Ahnaf Tahmid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel based on the reviews we had read that said it was excellent. And those reviews were accurate. The location is fantastic. You can walk to the MOMA, Central Park and Times Square from here plus there are multiple subway stations nearby so you can go anywhere. The hotel restaurant and bar are also excellent too. The staff was super friendly and accommodating, as we were there earlier than check-in time. For the price, you won’t find better than this place. Finally, the rooms were bigger than we expected. We have been coming to the city for years and have seen smaller rooms.
Stayed 3 nights in Apr 2023

6/10 Okay

Angwara

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
-
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, overall good stay
Room was small but comfortable and adequate for our purposes. The location was perfect, as we were in NYC to see Wicked, which is playing at the Gershwin, right across the street from the hotel. The only issue we encountered was that the cleaning staff attempted to open the door while we were sleeping.
Stayed 1 night in Apr 2023
Response from Cristaly Tavarez on 22 Apr 2023
Thank you for sharing your great feedback regarding your recent stay at Square Hotel at Times Square! It's pleasing to hear you enjoyed your stay and our location was a great fit for your visit. I do apologize for the inconvenience, I can assure you that this is highly unusual and not reflective of our standards. I'll share your comments with the housekeeping team to prevent it from happening again. Warm regards,

4/10 Poor

Catherine

Stayed 3 nights in Apr 2023

6/10 Okay

Namoi

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff is friendly during check in. The place itself is pretty shabby. The room is small and the air condition smell moldy. It was around 50 degrees outside but it still felt warm inside because they have the ac setting locked. It works for 2 seconds then stops. It felt stuffy.
Stayed 1 night in Apr 2023
Response from Cristaly Tavarez on 22 Apr 2023
Hello Namoi, Thank you for your detailed feedback. We apologize our hotel did not meet your expectations and assure you that we use all of our reviews as an opportunity to improve our product and hotel. We hope to welcome you back in the future and provide and more enjoyable experience.Warm regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good central location
Stayed 1 night in Apr 2023
Response from Cristaly Tavarez on 21 Apr 2023
Thank you for the fabulous review, Robert! We're delighted to hear our hotel prime location exceeded your expectations. We look forward to hosting you again soon!Best regards,

8/10 Good

Doreen

Stayed 1 night in Apr 2023
Response from Cr on 22 Apr 2023
Thank you for rating us, Doreen! We'd love to host you again in the near future. Warm regards,

10/10 Excellent

Yumi, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed to stay overnight for work. Good location, quiet on weeknights. Small but has everything I needed for one night.
Stayed 1 night in Apr 2023
Response from Cristaly Tavarez on 21 Apr 2023
Thank you for the amazing review, Yumi! We're delighted to hear our hotel exceeded your expectations. We look forward to hosting you again soon!Best regards,

10/10 Excellent

Davis

Travelled with family
Amazing Service
Stayed 2 nights in Apr 2023
Response from Cristaly Tavarez on 21 Apr 2023
Thank you for the fabulous review, Davis! We're delighted to hear our amazing service exceeded your expectations. We look forward to hosting you again soon!Best regards,

10/10 Excellent

John, Valencia

Stayed 3 nights in Apr 2023

8/10 Good

kristen

Stayed 2 nights in Apr 2023
Response from Cristaly Tavarez on 21 Apr 2023
Thank you for rating us, Kristen! We're delighted to learn our hotel exceeded your expectations. We look forward to hosting you again soon!Best regards,

10/10 Excellent

Dr. David

Stayed 4 nights in Apr 2023
Response from Cristaly Tavarez on 21 Apr 2023
Thank you for rating us, Dr. David! We're delighted to hear our hotel exceeded your expectations. We look forward to hosting you again soon!Best regards,

10/10 Excellent

Nina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights and the hotel was clean. The room was a little small, but its New York. Every time we walked in someone greeted us and made sure we had water to drink when we left out. Dahlia was AMAZING!!!!! I would stay again due to her outstanding customer service. Look its not a large, or foir seasons hotel so do not expect that, but Dahlia makes up for it with her smile and how accommodating she was. I like smaller hotels and staying in a hotel woth 20 or evn 40 floors is a no for me, but if you want a nice boutique hotel that is clean, this is it!
Stayed 3 nights in Apr 2023
Response from Cristaly Tavarez on 17 Apr 2023
Hello Nina!Thank you for your wonderful review. The best part of our hotel is our colleagues and they will be commended for a job well done. We are thrilled you enjoyed your experience with us and we hope to welcome you back in the future!Best regards,

10/10 Excellent

Peter

Stayed 1 night in Apr 2023
Response from Cristaly Tavarez on 21 Apr 2023
Thank you for rating us, Peter! We're delighted to see our hotel exceeded your expectations. We look forward to hosting you again soon!Best regards,

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything! Staff is super nice and accommodating. Jalepeno martini at the bar is amazing!
Stayed 3 nights in Apr 2023
Response from Cristaly Tavarez on 21 Apr 2023
Thank you for the fabulous review, Kelly! We're delighted to hear our hotel location, staff, and our bar Jalepeno Martini exceeded your expectations. We look forward to hosting you again soon!Best regards,

8/10 Good

David

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Liked the Coffee at reception in morning
Stayed 4 nights in Apr 2023
Response from Cristaly Tavarez on 17 Apr 2023
Hi David!Thank you for the fabulous review regarding your recent stay at The Square! We're delighted you enjoyed our coffee at reception. We look forward to hosting you again soon!Best regards,

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very cute
Stayed 2 nights in Apr 2023
Response from Cristaly Tavarez on 15 Apr 2023
Thank you for the fabulous review, Ashley! We're delighted to hear our hotel exceeded your expectations. We look forward to hosting you again soon!Best regards,

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness
I liked how close to Broadway it was, and a parking garage located so close. I didn't like that they didn't have accommodations for the stay. Breakfast, forks, straws, napkins... Etc.
Stayed 1 night in Apr 2023
Response from Cristaly Tavarez on 13 Apr 2023
Hi Sarah! Thank you for sharing your great feedback regarding your recent stay.It is always a pleasure to receive such positive feedback and I will be delighted to share your kind feedback with our team so we may improve moving forward. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future.Best regards,

6/10 Okay

Larry

Travelled with partner
Liked: Cleanliness, staff & service
The location is excellent for shopping, within walking distance of the various theaters and the subway is at the corner. The staff is pleasant and helpful. On the negative side, there is a lot of street noise and bright lights because of the theater on the opposite side of the street, the desk chair is too big for the size of room, there are not enough pillows for the size of the bed, and a small refrigerator would be nice. Also, the cable options are very limited with no News channel available.
Stayed 5 nights in Apr 2023
Response from Cristaly Tavarez on 11 Apr 2023
Larry, thank you for sharing your thoughts regarding your recent stay at Square Hotel at Times Square. While I'm glad our hotel location was a great fit for you to go shopping and felt so well taken care by our team I'm disappointed to hear that you didn't have a fully comfortable experience. We understand your frustration about the issues in your room-- that is unacceptable and we will be sure to address them. We do hope you'll consider giving us another chance as the conditions you describe don't reflect our standards. We'd love to show you our best in the future.Warmest regards,

10/10 Excellent

katty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very near to times square. It is quiet and the personnel were friendly and helpful.
Stayed 2 nights in Apr 2023
Response from Cristaly Tavarez on 11 Apr 2023
Thank you for the fabulous review, Katty!We're delighted you enjoyed your stay at Square Hotel at Times Square so much! I'm thrilled to know our calm atmosphere, clean rooms and friendly staff exceeded your expectations. We look forward to hosting you again soon!Best regards,

4/10 Poor

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location BAD beds
Great location. Very nice decor. The room for the price just like all NYC hotel rooms was shockingly small. But there was no bathrobe like the description suggested, no table to sit at, no cups or ice bucket, however someone from the desk did bring us cups and ice. There was free water you could ask for more at the desk throughout your stay. The bed was super uncomfortable. I should have asked for more pillows. They become like squished little pancakes and it was top five worst nights of sleep. There are no blackout curtains and the streetlight comes though pretty strongly. The Venetian blinds were missing pieces in a couple so that made it even worse trying to sleep with all the light coming through. Even with the great location I still would not stay here again. Sleep is necessary.
Stayed 1 night in Apr 2023
Response from Cristaly Tavarez on 11 Apr 2023
Samantha, thank you for your detailed feedback regarding your recent stay at Square Hotel at Times Square. We apologize our hotel did not meet your expectations and assure you that we use all of our reviews as an opportunity to improve our product and hotel. We hope to welcome you back in the future and provide and more enjoyable experience.Again, thank you for sharing your comments. Best regards,

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay and would stay again. Great staff! Clean and cozy room!
Stayed 3 nights in Apr 2023
Response from Cristaly Tavarez on 7 Apr 2023
Hi Amy!Thank you for your wonderful review. We are thrilled to know you enjoyed your experience with us and we hope to welcome you back in the future!Best regards,

6/10 Okay

Laura

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Not bad for a budget hotel. Don’t expect anything glamorous. There was mold growing in the bathroom, the wallpaper was peeling from the walls and there was a weird stain on the bed sheets. Very close to downtown, but poor signage for the actual hotel. Our shuttle couldn’t find it when dropping us off
Stayed 3 nights in Mar 2023
Response from Cristaly Tavarez on 7 Apr 2023
Thank you for your detailed feedback, Laura. We apologize our hotel did not meet your expectations and assure you that we use all of our reviews as an opportunity to improve our product and hotel. We hope to welcome you back in the future and provide and more enjoyable experience.Best regards,

8/10 Good

Justin, Dallas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a good price. Very convenient
Stayed 2 nights in Apr 2023
Response from The Square Team on 4 Apr 2023
Thank you for a wonderful review, Justin! We hope to welcome you back in the future.

8/10 Good

Xiomara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Marimah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a narrow room but very comfortable. The water pressure in the shower was great. The AC unit was effective, and the lighting was unique. Love the style and the color theme - sleek, contemporary, stylish but also comforting.
Stayed 2 nights in Mar 2023
Response from Cristaly Tavarez on 4 Apr 2023
Hi Marimah!Thank you so much for staying with us and for taking the time to write us a wonderful review regarding your stay at The Square Hotel at Times Square. I am pleased you were taken good care of! We can't wait to have you again for your next trip to New York City.Best regards,

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Cristaly Tavarez on 3 Apr 2023
Thank you for rating us, Travis. We'd love to host you again in the near future. Warmest regards,