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Reviews of Waterbury Inn

Waterbury Inn
88 Union St, Waterbury, CT

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 66 reviews" "
Rating 8 - Good. 23 out of 66 reviews" "
Rating 6 - Okay. 11 out of 66 reviews" "
Rating 4 - Poor. 6 out of 66 reviews" "
Rating 2 - Terrible. 3 out of 66 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Kay, SW, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Same good quality as previous owner.
We felt our stay wasGREAT. Breakfast was large with lots to choose from and fresh. I would like to see the presence of security guard. This is a very busy area. Maintenance was good. facade of building needs some repair. EXCEPTIONALLY CLEAN. NO SIGNS OF CRITTERS. I HAD READ THAT IN A REVIEW AND ALMOST DID not BOOK. WE HAVE STAYED THERE SEVERAL TIMES. ALWAYS WELL TAKEN CARE OF.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant suprise
Was sceptical at 1st based on other reviews, but is a fine place to stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and suited our purpose
We ahd lost power during snow storm and was able to book this room when all other places were filled. It was very clean, warm, and had internet. The staff was very friendly and helpful. Not a luxury, vacation spot but comfortable and convenient.

10/10 Excellent

Dave, Lansdale, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
Great room. We came in during the great storm of October 2011 for a Pixies concert which didn't happen until Halloween due to power outages, but the hotel kept power all night. Would stay there again.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not pleased
Upon checking in, the person at the front desk, although courteous, was not too attentive. She was obviously having a personal conversation on the phone while checking me in.. Also, another guest had left a message for me at the front desk that day. I never received it.

2/10 Terrible

ANNMARIE, RI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEDBUGS
STAYED HERE AUG 17 2011....HAD TO DRIVE HOME AT 1:30am WITH SMALL CHILDREN due to BEDBUGS!!!!! THE MAN AT THE DESK WAS NOT SURPRISED AT ALL WHEN WE TOLD HIM!!!! NOT ONLY SHOULD YOU NOT STAY HERE...IT SHOULD BE CLOSED DOWN!!!!!

10/10 Excellent

John, Suffolk, Va.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Stay
The Holiday Inn Express is located very close to downtown Waterbury. It has all the anemities to make the stay comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Brian, Maine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Express Waterbury CT - Nice surprise
This was my first time staying at the Holiday Inn Express in Waterbury, CT. Upon entering I was greeted by a friendly employee who did a great job of including my two daughters in the check-in process. Check-in was quick, my room was ready, and I found the hotel easy to get around in. The Express Start breakfasts were appreciated and helped ease the budget of being on vacation; I estimated that I saved nearly $50 just by having breakfasts available to me and my daughters. Overall the hotel was quiet, - a feat unto itself as the hotel is located near a busy hospital - clean, and safe. While the surrounding neighborhood did not encourage me to walk around, the hotel is located less than a 5 minute drive from Brass Mills Crossing which has restaurants, shopping, and other stuff to do, I would definitely stay again.

10/10 Excellent

Cheryl, Clarks Summit, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A definite winner!!!
One of the biggest problems we encounter when staying in hotels is a comfortable bed....this one was WONDERFUL!!!!!! The clerks at the desk were very friendly, most accommodating. Also, nice comfortable bathroom and shower...this is also most important to us.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We reserved 3 rooms for our stay, one of which was mistakenly a smoking room. The smoking room was dirty, dark, dingy and smelled strongly of cigarettes. There were no comparable non-smoking rooms available, according to the manager, so we had to pay an extra $34.50 per night for an "executive" room. This room was nice but I would have preferred to not pay the extra fee for a room which was not much different from a standard non-smoking room. Moral of the story: make sure your room is not smoking if that is your preference.

8/10 Good

karen, El Cerrito, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
We were visiting family in Waterbury and found the hotel to be centrally located within walking distance of a nice shopping center and mall as well as the downtown area. The beds were very comfortable; it had a medium-sized pool which my kids really liked (but too many dead bugs in it!) and it was reasonably priced. It was easy to get to from anywhere in Waterbury.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Holiday Inn Downtown Waterburry
Plumbing problem brought to attention of staff twice with no resolution. Same with TV. Hotel located across the street from a hospital. This was not disclosed at time of booking. Ambulances with sirens all through the night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location!
This is my 10th stay at the Holiday Inn Express-Waterbury. Very convenient location in town and to the Brass Mills mall. Rooms and breakfast have always been top-notch for the price.

2/10 Terrible

fatih

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
too bad
the hotel service is bad specially the reception is too bad I want a crib they say come and get it and nobody give me sheets I get it from housemaid I do myself

4/10 Poor

Verified traveller

Disliked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

wesgrad, Cleveland, OH

Liked: Cleanliness
Decent Value
About what I expected. Breakfast above average for price of room.

4/10 Poor

Rich, MA

Liked: Staff & service
Disliked: Cleanliness
Not so good
I read reviews before I stayed here. They read well but I'm not sure why. I was disappointed in the room. The ceiling had some type of lint hanging from it and alot of it. The bathtub had mold in all the corners and the top bed linens were gross. The staff was polite and friendly.

2/10 Terrible

MC, West Chester, PA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Spent one night here on business and wished I had booked the Courtyard down the street. The lobby area was OK but the elevators are scary! Not only are they tiny, but the doors were operating eratically, which gave me the impression that I would be stuck in one at any point. The door on one kept opening and closing non stop and the way to fix it was to send it to another floor? The other elevator had a door that took well over a minute to open and close. Not a good feeling. I wanted to take the stairs to my second floor room, but there are no stairs from the lobby - only exits to the street. Weird. The room itself smelled smoky to me and it was dated and dark. There was an iron mark on the floor of my room where someone had obviuosly dropped a hot iron. Not the hotel's fault, but still...The TV was the worst TV I've had in a hotel room in a long time. The picture was all washed out and dark - almost unwatchable. All in all, I was glad when I left and I will not return to this hotel again. If it was more than a one night stay, I would have left and found another place.

8/10 Good

Kalv, TN

Liked: Cleanliness, staff & service, room comfort
in the center of Waterbury and very convenient to Interstate 84
Very nice hotel.... breakfast was a very pleasant surprise. Hot food and attentive attendant. Front desk clerks were helpful. I felt it was a good value for the price. One of two hotels located in downtown Waterbury - very easy access to a big Mall and the interstate. Room was clean, bed very comfortable, free internet in room. I spend over 100 nights per year in hotels all over the world - I have no complaints about this hotel. I recommend it for families or business travelers.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
NIce staff, nice lobby, not the best room (good enough though), neighborhood is questionable

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Next to hospital and smelled like old people
Well, the staff at Holiday Inn Express, Waterbury were very nice, but not much else was. Firstly, the hotel was located directly across the street from a hospital, which meant sirens blaring all night. Secondly, there was a suspicious stain on the desk chair and gum on the carpeting. And, lastly, the entire hotel, including our room had a distinct "old people" smell.

8/10 Good

Lorraine, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value!
Was pleasantly surprised by the the hotel condition. I also felt that I got more than my money's value with the free, easy accessible parking, the free high speed internet and the selection at breakfast.

10/10 Excellent

Joe, Hammonton, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice pleasantly surprised
Hotel was very nice. Room was ready when we arrived. Just a very nice experience.

10/10 Excellent

bill, new Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Express in Waterbury, CT
Great hotel. Terrific staff. Nice breakfast. Very near lots of restaurants. Loved it!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and a great breakfast!
The hotel is just off the freeway, nice staff with a quick and efficient check in and the free breakfast in the morning was great. There was sausage, cheese omelets, hard boiled eggs, assorted low calorie yogurt, muffins, assorted breads, cereals, juices, coffee, tea, fresh fruit, etc. Something for everyone and saved us money and time getting going at discharge.

10/10 Excellent

Tracey, Campobello, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise
I stayed at this hotel a few years ago while visiting my son at school. I was not impressed at the time. This last visit with him was only for one night and the hotel I have stayed in for the past 3 years has a 2 night minimum so I was forced to stay here. They upgraded the rooms and I was pleasantly surprised that the room remodel rivaled the hotel I normally stayed in and at a cheaper price !

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Holiday Inn Express - Waterbury CT
Hotel service is excellent and located in a very convenient area. The complimentary breakfast is excellent. However, the room very obviously had not been vacuumed. The standing lamp in the room was broken and had to lay on a chair to be sustained. The upholstery on the two (2) chairs in the room were extremely dirty with nasty spots. One of the room tables was broken. There is a leak in the ceiling in the lobby near the guest services room which drips and keeps that area wet - I stayed here last month and the ceiling was leaking then. I stated in my prior review that the room chairs needed cleaning! Why am I repeating myself here? Will a change be made? I believe I'll try the Mariott again. The $ difference is minute.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Waterbury Holiday Inn Xpress - edge of downtown
Typical Holiday Inn Express, with a major plus - right on the edge of a compact downtown with restaurants and other services within easy walking distance.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location and Access to all points
Hotel personnel very friendly and eager to accommodate you. Room was clean though the chairs could use cleaning. Housekeeping personnel came quickly to vacuum when requested and were very pleasant. The complimentary breakfast is always a treat. Lobby area is very attractive and functional. Slighly noisy due to the close proximity of the hospital but that was the only "downer".

6/10 Okay

Linda, Reisterstown, MD

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good hotel, terrible bed!
Okay, first, the good news: The hotel was easy to find, close to lots of restaurants & shopping, the staff was friendly & called to make sure I was happy with the accommodations shortly after check-in (something that has never happened before booking through this site!), and the room was fresh-smelling & clean. (Even though there was a hint of smoke in the hallways.) The complimentary breakfast was excellent and fresh, especially the cinnamon rolls. The lobby where breakfast was served was nice & cozy & had a couple of flat-screen TVs to watch while you were eating & browsing the complimentary newspaper. Not too shabby! Now, the bad news, and the only reason I said I would not recommend this hotel: The bed was AWFUL. It was hard as a rock & the mattress had some kind of plastic cover on it. It crinkled every time you moved. It was like sleeping on a slab of limestone covered in parchment paper. Not very comfortable at all. I stayed for 2 nights and didn't get a good night's sleep until moving to another hotel on the 3rd. The staff said that the beds were new, which is why they were so hard & crinkly. I am not sure that explains it. Seriously, either take off the plastic covering or invest in some mattress pads so your guests can sleep on a soft bed that doesn't crinkle loudly every time they move. It was a huge problem. I probably would not stay at this hotel again because of it. If the issue were fixed and the beds at least had the plastic removed, I would absolutely be back. I hope someone at the hotel reads this review and endeavors to fix the issue. It may seem like a petty complaint, but customers paying for hotel rooms are paying for a comfortable place to sleep. If the bed is not comfortable, you are not giving people what they pay for. Fix the problem. Seriously. Once again, the hotel was great except for the bed, and the poor quality of the bed just absolutely KILLED the experience for me.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

maria, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient if you happen to be there
Location doesn't say much, but if you happen to need to stay overnight in Waterbury CT this is a comfortable and clean hotel. The night shift lady was very nice and helpful. They have decent breakfast from free.

8/10 Good

Betsy, Gloucester, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Accomodations in Waterbury
The hotel is very comforrtable. We would have liked a bar and/or restaurant, but otherwise it was fine.

6/10 Okay

Verified traveller

Too expansive for the area
I stayed a whole week at this hotel in August 2009 and did not seem to be impressed with the quality vs cost. their room was confy and their breakfast was usual, but for * dollars a night you would expect lots more in quality. Waterbury is a boring city and its hotels are too expansive for nothing. I would not stay there anymore. Go some extra miles to Meriden where prices are down and quality is up way up.

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
The people at the front desk were very friendly upon my arrival. The king bed offered 3 hard and 3 soft pillows, which made sleeping super comfortable. The shower took a couple of minutes to warm up, which would be one of my only complaints, but once it did warm up, it stayed warm. There was ample parking, and the hotel was pretty much right off the highway, which made getting there and to my next destination much easier. Also, there is a gas station and Dunkin Donuts right near the hotel, which is great when you need to grab more things for the road.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room for the money.
Great room for the money, very convinient location.

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Liked: Staff & service

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place
I would not feel uncomfortable bringing my family there while traveling.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
I found this hotel clean, comfortable, with a friendly profesional staff.