Daily buffet breakfast (USD 16.95 per person)
Check availability

Reviews of DoubleTree by Hilton New Bern Riverfront

4 out of 5
DoubleTree by Hilton New Bern Riverfront
100 Middle St, New Bern, NC

Reviews

8.2

Very good

Rating 10 - Excellent. 385 out of 862 reviews" "
Rating 8 - Good. 268 out of 862 reviews" "
Rating 6 - Okay. 133 out of 862 reviews" "
Rating 4 - Poor. 50 out of 862 reviews" "
Rating 2 - Terrible. 26 out of 862 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
can't beat waterfront hotels! and the bar and marina side deck with pool, VERY nice!
Stayed 4 nights in May 2024

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the water
Stayed 1 night in May 2024
Response from Guest Service Supervisor on 22 May 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

4/10 Poor

Cheryl

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We’re from New Bern and came back for a family function. Our room was not ready at 4pm. At 4:30 we asked for an update. A housekeeper walked by and told the front desk attendant the rooms had been available earlier. We had a function to attend at 5:30 and had to iron clothes but the iron had a hole in it. Went back downstairs and was told someone would bring to our room. There were no chairs on the balcony. The Doubletree was previously a Sheraton that flooded during hurricane Florence. It stood vacant for years allowing for mold. There was a mild odor in the hallways but the room seemed fine. Unfortunately, we are disappointed and will not recommend.
Stayed 1 night in May 2024
Response from Guest Service Supervisor on 22 May 2024
On behalf of the DoubleTree by Hilton New Bern-Riverfront, we would like to offer our sincerest apologies for the unsatisfactory experience you had with us. Please know this is not typical of our property and that we do strive to ensure every guest has a wonderful and positive experience, so if there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We certainly hope for the opportunity to regain your trust in your future stays. Thank you for being a valued guest, and we apologize if we made you feel any different. Until next time, safe travels!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely central location
Stayed 1 night in May 2024
Response from Guest Service Supervisor on 9 May 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Supervisor on 9 May 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

2/10 Terrible

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This place was over $300 a night, the bathroom was very very small, toliet ran and kept filling up. The soap container fell off the wall. The curtain rod opener fell off of the curtain. We ate our last night at their restaurant and I ordered the crabcakes. If there was a teaspoon of crab in the cake it would be alot. No keurig coffee maker. 2024! Oh the ice was on the ground floor We had to go down this huge hall, go down 4 floors and then walk to the restaurant, in where people were eating their dinners, ran this loud ice machine right there in front of them. Won't stay here again!
Stayed 2 nights in Apr 2024
Response from Front Desk Agent on 26 Apr 2024
On behalf of the DoubleTree by Hilton New Bern-Riverfront, we would like to offer our sincerest apologies for the unsatisfactory experience you had with us. Please know this is not typical of our property and that we do strive to ensure every guest has a wonderful and positive experience, so if there are any other suggestions you may have on how we could best improve the quality of our property, please do let us know as any and all feedback is certainly welcome! We hope for the opportunity to regain your trust for the future and we apologize if we did not make you feel like a valued guest.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable and inviting place to stay? Lovely setting!
Stayed 1 night in Apr 2024
Response from Guest Service Supervisor on 19 Apr 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

Aliana

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay.
Stayed 2 nights in Mar 2024
Response from Guest Service Supervisor on 19 Apr 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part about this property is its orientation over the water providing excellent views of the marina, river and bridge crossing. The room was fine, no complaints—perhaps the bathrooms throughout will be updated one day as well as entrance and lobby which are a tad nondescript.
Stayed 1 night in Mar 2024
Response from Guest Service Supervisor on 19 Apr 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If you have any further suggestions on how we could best improve the quality of our property for your future stays, please do let us know at your earliest convenience! We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

Gwenn

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, river view spectacular. Bathrooms are very small, not much counter space.
Stayed 1 night in Apr 2024
Response from Guest Service Supervisor on 19 Apr 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

Arlinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Doubletree on New Bern. The staff are very friendly and considerate of the guest and made sure our stay comfortable and safe.
Stayed 3 nights in Apr 2024
Response from Guest Service Supervisor on 9 Apr 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed a comfortably safe getaway. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to all the sites, restaurants and downtown New Bern.
Stayed 1 night in Apr 2024
Response from Guest Service Supervisor on 6 Apr 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed a convenient stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very great place to come❤️
Stayed 1 night in Mar 2024
Response from Guest Service Supervisor on 6 Apr 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

8/10 Good

Robbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older property. Super friendly staff
Stayed 1 night in Mar 2024
Response from Guest Service Supervisor on 23 Mar 2024
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

10/10 Excellent

Jeri, Kennett Square

Stayed 1 night in Mar 2024
Response from Guest Service Supervisor on 6 Apr 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No maid service
Stayed three nights. For some reason, they couldn't manage to clean our room either day we were there. This is after specifically asking for a room cleaning on the second day.
Stayed 3 nights in Feb 2024
Response from DoubleTree Front Desk on 8 Mar 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We sincerely apologize that we were not able to provide you with the necessary accommodations during your time here. Please know that we do strive to ensure every guest at our property has a wonderful and positive experience, so if there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We hope to make your next trip with us a far better one, but until then, safe travels!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from DoubleTree Front Desk on 8 Mar 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Guest Service Supervisor on 1 Feb 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

Jennifer

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful greeting upon our arrival. Amazing beds and accommodations. Wish the website stated the $50 charge for pet. When we arrived that was a surprise. The rate for the room was already high, highest in area. So to add the $50 for a 15 pound dog was more than I wanted to spend as a stopover during a 17 hour drive
Stayed 1 night in Jan 2024
Response from Guest Service Supervisor on 1 Feb 2024
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. We do apologize for the 50 fee per our property's policy, but if there are any suggestions you may have on how we could best improve the quality of your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

10/10 Excellent

Jeronme

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, great service.
Stayed 1 night in Jan 2024
Response from Guest Service Supervisor on 1 Feb 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They had the best service we have experienced for a long time. They took a page out of the past, when employees cared about their job and the service they provided.
Stayed 1 night in Jan 2024
Response from Guest Service Supervisor on 1 Feb 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback as well as the truly kind words about our staff, and we’re glad that you had a warm and welcoming stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and the concierge Katie was very helpful!
Stayed 1 night in Jan 2024
Response from Guest Service Supervisor on 1 Feb 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback as well as the kind recognition of our front desk agent, Katie, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

dwayne

Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on 12 Jan 2024
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Enjoyed walking to union park for Christmas festivities!
Stayed 2 nights in Dec 2023
Response from Guest Service Supervisor on 1 Feb 2024
Thank you for choosing to stay with us at the DoubleTree by Hilton New Bern-Riverfront! We sincerely appreciate your feedback, and we’re glad that you enjoyed a leisurely and festive stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on 12 Jan 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Service Supervisor on 12 Jan 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

10/10 Excellent

Bob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great view and very friendly
Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on 12 Jan 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We sincerely appreciate your feedback as well as the kind words about our staff, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future to bask in some of our breathtaking views again, but until then, safe travels!!

2/10 Terrible

Franklin

Disliked: Cleanliness, staff & service
Staff are liars, no parking, space, got locked out of the room the first time I went to open the door
Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on 12 Jan 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We apologize that we were not able to provide you with the necessary accommodations during your time here. Please know that we do strive to ensure every guest at our property has a wonderful and positive experience, so if there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We hope to make your next trip with us a far better one, but until then, safe travels!

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on 12 Jan 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay with our family of 5. The customer service was excellent--from warm cookies, to piles of towels, to a rollaway bed to stop the kids from arguing--they took care of it all with a great big smile.
Stayed 2 nights in Nov 2023
Response from Guest Service Supervisor on 12 Jan 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We sincerely appreciate your feedback as well as the kind words about our staff, and we’re glad that you had a warm and welcoming stay--without the kids arguing, I might add. We look forward to having you with us again in the future, but until then, safe travels!!

8/10 Good

A.J.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience.
Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on 12 Jan 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Service Supervisor on 27 Nov 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

8/10 Good

Kelley

Liked: Staff & service, room comfort
Hotel was very convenient to downtown New Bern. It was dated, but beautiful location. Employees were very helpful.
Stayed 2 nights in Nov 2023
Response from Guest Service Supervisor on 27 Nov 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback as well as the recognition of our staff, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great staff. Hung around in the lounge area for a while until we left for our dinner reservation. Went to the restaurant but left to have dinner back at the restaurant!
Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on 27 Nov 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback as well as the kind words about our staff, and we’re glad that you enjoyed your stay as well as had a welcoming dining experience during your time here. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

Hattie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find accessible to shopping and dining the waterfront view is beautiful
Stayed 1 night in Nov 2023
Response from DoubleTree Front Desk on 17 Nov 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay as well as some convenient shopping and our breathtaking riverfront view. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Celebration
We really enjoyed our stay. From the front desk to our lovely room. The view was beautiful. We were within walking distance of many great stores. We took the trolley and soaked up amazing History. This was a great trip.
Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on 27 Nov 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback as well as the kind words about our staff, and we’re glad that you enjoyed your birthday celebration along with all the activities our little town of New Bern has to offer during your time with us. We look forward to having you with us again in the future, but until then, safe travels!!

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Guest Service Supervisor on 12 Jan 2024
Thank you for choosing to stay with us and for being a Hilton Honors member! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

6/10 Okay

Randall

Liked: Staff & service
Very old hotel, but in a beautiful location.
Stayed 1 night in Oct 2023
Response from DoubleTree Front Desk on 3 Nov 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities
Function and ease of operation of plumbing fixtures could use some modernizing.
Stayed 3 nights in Oct 2023
Response from DoubleTree Front Desk on 18 Oct 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from DoubleTree Front Desk on 18 Oct 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay overall. If there are any suggestions you may have on how we could best improve the quality of our property for your future stays, please do let us know as any and all feedback is certainly welcome! We look forward to having you with us again in the future for an even better stay, but until then, safe travels!!

10/10 Excellent

Timothy, Maspeth

Stayed 1 night in Sep 2023
Response from DoubleTree Front Desk on 3 Nov 2023
Thank you for choosing to stay with us! We sincerely appreciate your feedback, and we’re glad that you enjoyed your stay. We look forward to having you with us again in the future, but until then, safe travels!!

6/10 Okay

Robert

Disliked: Property conditions & facilities, room comfort
The sinks were very slow to drain and the bathroom is quite small, difficult to move around for a couple. Disappointing.
Stayed 1 night in Sep 2023

4/10 Poor

Steve

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

manley, Daniel Island

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Charles Harwood

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ok and very overpriced.
The hotel is ok. The room was just ok. The issue is price. They are a $150.00 a night hotel charging $369. I don’t have a choice of where to stay. I will not book again.
Stayed 1 night in Sep 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Omni

Stayed 1 night in Sep 2023

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Jerry

Travelled with family
For the price paid, ~$300 per night, the room should have been much nicer. The heating/cooling units were very noisy, day and night. We all had very poor sleep each night. The foldout couch mattress was lumpy and uncomfortable. The bathroom ceiling leaked, due to construction in the room directly above. Hardly any baggage carts ( 5 maybe) in the entire hotel. But, service at Christoph's bar and restaurant was great, as was the omelet station chef!
Stayed 3 nights in Aug 2023