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Reviews of Hotel Rama Heritage

3 out of 5
Hotel Rama Heritage
Beside Kalika Mandir, Near Mumbai Naka, Nashik, Maharashtra

Reviews

7.4

Good

Rating 10 - Excellent. 7 out of 21 reviews" "
Rating 8 - Good. 5 out of 21 reviews" "
Rating 6 - Okay. 5 out of 21 reviews" "
Rating 4 - Poor. 2 out of 21 reviews" "
Rating 2 - Terrible. 2 out of 21 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

9.0/10

Amenities

7.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Justina Mary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great services provided by the staff
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Praveen

Desent business hotel. Room was small but manageable for 1-2 days business trip. Best thing about hotel is food. Good garden restro in hotel premises.
Stayed 2 nights in Nov 2018

4/10 Poor

Pk, Mumbai

Disliked: Room comfort
Avoid if you have a choice
Needs lot of improvement. Staff has to be sensitive to needs . Room has to have adequate toiletries.

8/10 Good

Raju, Vadodara

Liked: Staff & service, property conditions & facilities, room comfort
Nice & Cooperative staff ...
good hotel & comfortable stay ...hotel staff is very cooperative

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Really comfortable stay and one of the best value for money options in Nashik. Highly recommend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
It was wonderful family stay. Clean,friendly staff, fantastic breakfast, good room service. Parking facility n convenient location. House keeping should be prompt in reporting the front office for the deficiency/ facilit yprovided in room. Need to improve on warm water for bathing timings.

10/10 Excellent

Gilroy, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to places of interist.
Me and my wife loved the entire experience, from morning breakfast (amazing) to the comfort of the bed at night! Staff was wonderful, location perfect, room was clean and I must make a special mention about Mr Ajay. He is so friendly and efficent. He made us feel very comfortable.
Response from Operations Manager on 20 Feb 2017
Dear Sir, Thank You very much for your appreciation and kind words about our hotel and service. We always strive hard to get Guest satisfaction. Look forward to welcoming you again whenever you are in Nashik. Warm Regards !

10/10 Excellent

Roadies , S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business hotel
Good experience... Good staff... Cooperative, support, Overall nice experience.... Note- if you are alone.... Go for super deluxe and if with family... Go for royal suite....
Response from amit on 26 Dec 2016
Resepeted sir, thank you for staying with us. we always try our best to exceeds your expectations and love to host you again. Hope see soon.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Facilities are not great for the money that I paid.
Response from Digital marketing on 19 Dec 2016
Resepeted sir, Thank you for choosing us !!! Can you please specify which facilities you expected or in which area you feel dissatisfied? so we can work to improve them.

6/10 Okay

SURESH, Spain

Liked: Staff & service
Nice hotel in the center of the city
This is a nice 2 or 3 star hotel located in the center of the city. We booked 2 airconditioned rooms with 2 double beds as indicated on the booking room types. When we got there they said that the rooms only have 1 double bed and it is meant for 2 individuals, even though the booking says 3 max. We were told that the 3rd person can sleep on a rollaway mattress on the floor for an extra charge. Since there was no way of indicating on the booking form that 3 individuals would be staying in the room. We had assumed that there would be 2 double beds and by paying the extra charge the 3rd person could sleep on a proper bed. Upon discussing and insisting upon being given a room with 2 double beds with the manager we were given an extra room for the nights we were staying. Overall a decent experience however they should rectify the error in the description of the room as it is very misleading.
Response from General Manager on 15 Dec 2016
Resepeted sir, Thank you for saying with us. As you indicate we make sure that this will not repeat in future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
The customer is our most important visitor?
The hotel refused to check us in, because we were a group of 2 guys and 1 girl. Apparently we would need a marriage certificate. We are just some friends that needed a place to stay for the night. After we offered to take an extra room for the girl, they suddenly started making a scene and refused to give us a room at all. The booking was all paid for and marked as non refundable, the hotel refused to give us a refund. We found another hotel that made no problems at all about it, and even recommended us to file a complaint with the police.
Response from General Manager on 15 Dec 2016
Dear Traveler ,We are extremely sorry for your convenience. Hotel is investigating on this matter and it will not occurred again.

10/10 Excellent

Jayant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you Mr. Jayant for the appreciative review. We are delighted to read your experience with us. It makes us feel good to see our guest happy and especially to know they’ve had an memorable and impressive stay. I'm glad we were able to exceed your expectations, offering true value and genuine hospitality. We look forward to having you soon once again with us. Assuring our impeccable services at all times.

10/10 Excellent

Richard James, PNQ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, comfortable and clean.
We had a very comfortable stay at this hotel and everything was at par and I would be coming back again with my family. The food in the restaurant is simply amazing and the sizzler festival was one of the best we had though being pure veg. Will definitely recommend this hotel to all my friends. Thanks again.
Response from Guest Relation Executive on 8 Jan 2016
Thank you Mr. Richard James for the appreciative review. We are delighted to read your experience with us. It makes us feel good to see our guest happy and especially to know they’ve had an memorable and impressive stay. I'm glad we were able to exceed your expectations, offering true value and genuine hospitality. We look forward to having you soon once again with us. Assuring our impeccable services at all times.

2/10 Terrible

Ronald, Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience
Everything about the Hotel was bad. I did not stay there even for 15 minutes. Room was dirty, toilets in bad shape. It cannot be a three star hotel, also I went with a mixed feeling after reading the reviews, had decided to go because a firm like Expedia was associated. Feel like cheated into selecting the Hotel. I understand 50% refund is being given by Expedia although the Hotel has sent me a mail stating that they have recommended full refund. Terribly disappointed with Expedia too.
Response from GRE on 8 Mar 2016
Dear Guest, Thank you for the review and based upon feedback, we are currently investigating the matter and shall draw requisite learning from it. However, please accept our unreserved apology for the inconvenience caused. There seems to be a gap in the process at our end and I assure you that suitable corrective measures will be taken with immediate effect. I look forward to your goodwill and kindness.

4/10 Poor

Ratchna Management, Kuala Lumpur, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Accommodating
Definetely not a place to consider for stay again. Disappointed with the services, no WIFI SERVICE AT ALL when it was mentioned FREE WIFI during booking. Due for an urgent email, finally in the morning was able to get the manager to allow his connection. Practically wasted half a day with this issues.
Response from Hotel Manager on 21 Nov 2015
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. How ever I request you to visit hotel again to experience the 8 Mbps free WiFi which has been recently upgraded after your suggestion .

6/10 Okay

Sam, Pune

Nice location
Could do better
Response from Hotel Manager on 21 Nov 2015
Dear Guest, Thank you for taking time to write review about hotel. We have recently renovated our hotel . Please do visit again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel Manager on 21 Nov 2015
Please do visit again.

10/10 Excellent

Hardeep, England. u.k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopping at Rama heritage
Stopped at Rama heritage for 2 days with my family. The staff were very friendly and made our 2 days comfortable. Breakfast in the morning was great , altough we did nt like the tea as it was very sweet, the staff made a fresh pot for us and provided us with fresh fruit as we were fasting, Nothing was too much to make our few days pleasant, I would stay at this small basic hotel next time We are in India. Great smiling staff.
Response from Hotel Manager on 21 Nov 2015
Dear Guest, My sincere thanks for taking the time to write a review of our property. Your positive comments are very much appreciated by our staff, who work hard each day to make sure valued customers like yourself, are looked after. Regarding Tea , We have installed new Tea Making Machine in Our Hotel , please do visit again.

8/10 Good

Prof Ramdew Ram, Dhaka, Bangladesh

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel close to holy pilgrimage place.
Location of the hotel is good and easy to go any places of the city. Well maintained and well managed hotel.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
prijs kwaliteitverhoding is oké , maar het is jammer dat er niet meer aandacht wordt gegeven aan onderhoud en netheid. Op moment van mijn verblijf waren in de buurt grote wegenwerken aan de gang, kon ik maar moailijk appreciëren Het personeel was vriendelijk maar niet altijd even competent (receptie).
Response from Hotel Manager on 21 Nov 2015
Ik zou graag persoonlijk te verontschuldigen voor de reeks van ongelukkige incidenten die je hebt ervaren tijdens uw verblijf bij ons . We proberen voortdurend om ons uiterste best voor al onze gasten te doen, maar helaas , soms hebben we falen. Ik zal kijken naar elk nummer dat u hebt genoteerd , in een poging om te corrigeren en verbeteren van onze voorwaarden van het hotel .