Lobby

Reviews of Hilton Naples

4 out of 5
Hilton Naples
5111 Tamiami Trl N, Naples, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 700 out of 1015 reviews" "
Rating 8 - Good. 202 out of 1015 reviews" "
Rating 6 - Okay. 65 out of 1015 reviews" "
Rating 4 - Poor. 31 out of 1015 reviews" "
Rating 2 - Terrible. 17 out of 1015 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, affordable hotel in a decent area.
Stayed 3 nights in Mar 2024
Response from Jenna on 27 Mar 2024
Hello Gerald,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jenna on 27 Mar 2024
Hello Teresa,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Jenna on 25 Mar 2024
Hello Stephen,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Maria, Miramar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and the restaurant is good We had breakfast at their restaurant and was amazing
Stayed 1 night in Mar 2024
Response from Jenna on 25 Mar 2024
Hello Maria,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Jeffrey, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jenna on 27 Mar 2024
Hello Jeffrey,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fan did not work in bathroom. Vents in room meed cleaning as well.
Stayed 1 night in Mar 2024
Response from Jenna on 25 Mar 2024
Hello Katherine,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Shawna, Maple Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Everyone was considerate, quick, and friendly. One of the fastest checkins ive ever had.
Stayed 1 night in Mar 2024
Response from Jenna on 23 Mar 2024
Hello Shawna,Thank you for taking out the time to write us a review. I’m glad to know you enjoyed your overall stay with us . We hope to see you again in the future.

6/10 Okay

Heath

Liked: Cleanliness, staff & service
It was obviously an older hotel. Some rush in the bathroom and fixtures were aged. Overall clean and very comfortable bed.
Stayed 1 night in Mar 2024
Response from Jenna on 23 Mar 2024
Hello Heath,Thank you for taking out the time to write us a review. I’m glad to know you enjoyed your overall stay with us . We hope to see you again in the future.

10/10 Excellent

julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in everything. We enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Jenna on 19 Mar 2024
Hello Julio,Thank you for taking out the time to write us a review. Ilm glad you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Maria A.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Lovely staff. Will definitely be back.
Stayed 1 night in Mar 2024
Response from Jenna on 18 Mar 2024
Hello Maria,Thank you for taking out the time to write us a review. I'm glad you enjoyed your stay. We look forward to welcoming you back as our guest in the future.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jenna on 18 Mar 2024
Hello Claire,Thank you for taking out the time to write us a review. I'm glad you enjoyed your stay. We look forward to welcoming you back as our guest in the future.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location isn’t great, it’s in a strip mall type area on a busy road. But the hotel, while not anything fancy, has a nice lobby with a Shula’s steak house as part of the hotel. The room was spacious and clean, and the bed was very comfortable.
Stayed 1 night in Mar 2024
Response from Jenna on 11 Mar 2024
Hello Adam,Thank you for taking out the time to write a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for two nights and was able to walk to get coffee at a nearby cafe and then come back to the hotel for breakfast. Also walked to dinner each night. Very clean, enjoyed my stay!
Stayed 2 nights in Mar 2024
Response from Jenna on 11 Mar 2024
Hello Brittany,Thank you for taking out the time to write a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

Caroline

Liked: Amenities
Adequate Accommodations. Highly priced for value. Room size is small, carpet felt damp. It may have been cleaned and not yet completly dry
Stayed 1 night in Mar 2024
Response from Jenna on 11 Mar 2024
Hello Caroline,Thank you for taking out the time to write a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

4/10 Poor

Natalia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very disappointed in the quality of the rooms and the entire hotel. Bathroom grout and caulking was very moldy, paint was peeling and the fixtures rusty. Room was average. The front desk staff on our arrival was pleasant, but no explanations of the amenities- location of pool, coffee bar or snacks. Also didn’t tell us of the garage, we found that the second day. All in all, expected a whole lot more for a $500 per night room. Not using Hilton anymore.
Stayed 4 nights in Feb 2024
Response from Jenna on 4 Mar 2024
Hello Natalia,Thank you for taking out the time to write us a review. My apologies your stay was not up to your standards, as we strive to make each guest stay rewarding. I will share your comments with management, so they can be properly addressed. We hope to see you again in the future.

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but showers do not get hot.
Stayed 2 nights in Feb 2024
Response from Jenna on 26 Feb 2024
Hello Greg,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay. We hope to see you again in the future.

2/10 Terrible

David

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Fire alarm went off for close to 10 minutes and was a false alarm. No apology or offer for the inconvenience.
Stayed 1 night in Feb 2024
Response from Jenna on 20 Feb 2024
Hello David,Thank you for taking out the time to write us a review. Our apologizes your stay was not up to Hilton Standards, as we strive to make each guest stay rewarding. Ill will share your comments with management. We hope to see you again in the future.

6/10 Okay

Mark

Travelled with family and small children
Liked: Staff & service
they did not provide us with walk in shower as we requested during booking via expedia. But overall, good experience.
Stayed 3 nights in Feb 2024
Response from Jenna on 20 Feb 2024
Hello Mark,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

juli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jenna on 20 Feb 2024
Hello Juli,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

8/10 Good

salli

Business traveller, Travelled with partner
Shuttle to clam pass
Stayed 1 night in Feb 2024
Response from Jenna on 16 Feb 2024
Hello Salli,Thank you for taking out the time to write us a review. I'm glad you enjoyed your stay with us and the complimentary beach shuttle to your liking. We hope to see you again in the future.

10/10 Excellent

Lia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff very helpful and nice! Easy to check in and order food :)
Stayed 1 night in Jan 2024
Response from Jenna on 14 Feb 2024
Hello Lia,Thank you for taking out the time to write us a review. I'm glad you enjoyed your stay with us and the helpfulness from our staff. We hope to see you again in the future.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There’s a very nice restaurant at the Hilton called Shula’s, very high-end. The property is pretty far from the beach though.
Stayed 3 nights in Feb 2024
Response from Jenna on 9 Feb 2024
Hello David,Thank you for taking out the time to write us a review. I'm glad you enjoyed our onsite restaurant Shula's Steakhouse. We hope to see you again in the future.

10/10 Excellent

Lucia

Stayed 4 nights in Jan 2024
Response from Jenna on 22 Mar 2024
Hello Lucia,Thank you for taking out the time to write us a review. I'm glad to hear you enjoyed your stay with us. We hope to see you again in the future.

8/10 Good

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NIce property in convenient area. Rooms are a bit dated but very clean
Stayed 3 nights in Feb 2024
Response from Jenna on 6 Feb 2024
Hello Phil,Thank you for taking out the time to write us a review. I'm glad to know you enjoyed your overall stay with us. We hope to see you again in the future.

4/10 Poor

Katherine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very run down, a/c did not work properly, very expensive “suite” that was a bad combo of two old single rooms.
Stayed 2 nights in Feb 2024
Response from Jenna on 6 Feb 2024
Hello Katherine,Thank you for taking out the time to write us a review. My apologies, your stay was not up to Hilton Standards. We strive to make every guest stay rewarding. I hope this doesn't deter you from choosing Hilton for your stays. We hope to see you again in the future.

10/10 Excellent

janice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience. The staff was friendly and helpful. Will come again
Stayed 2 nights in Dec 2023
Response from Jenna on 6 Feb 2024
Hello Janice,Thank you for taking out the time to write us a review. I'm glad to know you found the hotel staff friendly and helpful. We hope to see you again in the future.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Jan 2024
Response from Jenna on 29 Jan 2024
Hello Antonio,Thank you for taking out the time to write us a review. I'm glad to hear you enjoyed our property. We hope to see you again in the future.

10/10 Excellent

Juan, Pinecrest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with good location
Stayed 1 night in Jan 2024
Response from Jenna on 29 Jan 2024
Hello Juan,Thank you for taking out the time to write us a review. I'm glad to hear you enjoyed the hotel and our location of the area. We hope to see you again in the future.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Jenna on 29 Jan 2024
Hello Anne ,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

art

Stayed 6 nights in Jan 2024
Response from Jenna on 22 Mar 2024
Hello Art,Thank you for taking out the time to write us a review. I'm glad to hear you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, friendly staff, clean and quiet.
Stayed 1 night in Dec 2023
Response from Jenna on 18 Jan 2024
Hello Jim,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Lia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jenna on 15 Jan 2024
Hello Lia,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach transportation jitney was nice with a shout out to Rusty the driver!
Stayed 7 nights in Jan 2024
Response from Jenna on 15 Jan 2024
Hello Timothy,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us and our complimentary beach shuttle service. We hope to see you again in the future.

4/10 Poor

flaviaclic

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Bad smell from the carpet in the bedroom, too old need replacement urgently, I changed rooms and it did not resolve the problem, couldn’t sleep and had to check out one day earlier
Stayed 2 nights in Jan 2024
Response from Jenna on 9 Jan 2024
Hello Flaviaclic,Thank you for taking out the time to write us a review. My apologies your guest experience was not up to Hilton standards. We strive for all of our guest to have an enjoyable stay with us. We hope this does not deter you from considering staying with us in the future.

2/10 Terrible

David

Travelled with family
Disliked: Staff & service
Property Manager Refused $490 Refund
I got sick on day 1 of a 3 day stay, checked out after one night. I was not feeling well and tested positive for Covid, so we checked out the morning of the second day so as to not put anyone else at risk. The reservation was booked through Hotels.com and the property manager refused to refund the remaining charges (approximately $490). Needless to say, we will not be using the Hilton or Hotels.com in the future nor will we recommend it to any of our friends and acquaintances.
Stayed 3 nights in Dec 2023
Response from Jenna on 9 Jan 2024
Hello David,Thank you for taking out the time to write us a review. My apologies for the misunderstanding and the inconveniences you were challenged with during your stay. We hope this does not deter you from consider staying with us in the future.

4/10 Poor

Mark

Stayed 3 nights in Dec 2023
Response from Jenna on 29 Dec 2023
Hello Mark,Thank you for taking out the time to leave us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Sylwester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jenna on 31 Jan 2024
Hello Sylwester, Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay. We hope to see you again in the future.

10/10 Excellent

Ytalus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jenna on 26 Dec 2023
Hello Ytalus,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us at the Hilton Naples. We look forward to seeing you again in the future.

8/10 Good

Edna, Piantini

Stayed 1 night in Dec 2023
Response from Jenna on 26 Dec 2023
Hello Edna,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us at the Hilton Naples. We look forward to seeing you again in the future.

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Jenna on 26 Dec 2023
Hello Olga,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us at the Hilton Naples. We look forward to seeing you again in the future.

10/10 Excellent

Gail

Stayed 1 night in Dec 2023
Response from Jenna on 26 Dec 2023
Hello Gail,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us at the Hilton Naples. We look forward to seeing you again in the future.

10/10 Excellent

ALFREDO

Stayed 1 night in Dec 2023
Response from Jenna on 15 Jan 2024
Hello Alfredo,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Yelena

Stayed 1 night in Dec 2023
Response from Jenna on 26 Dec 2023
Hello Yelena,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us at the Hilton Naples. We look forward to seeing you again in the future.

8/10 Good

alvaro, reno

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2023
Response from Jenna on 18 Dec 2023
Hello Alvaro,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

RAVI

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice stay as a family.
Stayed 1 night in Nov 2023
Response from Jenna on 18 Dec 2023
Hello Ravi,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Brigitte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every single employee was kind and helpful. We will stay at the hotel from now on. Thank you for everything!
Stayed 4 nights in Dec 2023
Response from Jenna on 18 Dec 2023
Hello Brigitte,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us and the kindness from our hotel staff. We hope to see you again in the future.

10/10 Excellent

Nicola

Stayed 3 nights in Dec 2023
Response from Jenna on 3 Jan 2024
Hello Nicola,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us, we hope to see you again in the future.

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very helpful
Stayed 3 nights in Dec 2023
Response from Jenna on 18 Dec 2023
Hello Greg,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jenna on 11 Dec 2023
Hello Sandra, Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.