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Reviews of SENZA Hotel

4 out of 5
SENZA Hotel
4066 Howard Ln, Napa, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 773 out of 1000 reviews" "
Rating 8 - Good. 157 out of 1000 reviews" "
Rating 6 - Okay. 46 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Romina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Karen for your warm welcome! This property is beautiful. Even though some rooms are being renovated. I will definitely stay here again.
Stayed 1 night in Apr 2024
Response from Reservation & Revenue Manager on 15 Apr 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and you will have to come back for another visit when the renovation is complete. The new Lobby and breakfast options will be amazing.

10/10 Excellent

Benchamard, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and best service
Stayed 1 night in Apr 2024
Response from Reservation & Revenue Manager on 15 Apr 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 Excellent

Hasmik

Travelled with group
Liked: Cleanliness, amenities
Room was spacious, clean and with a beautiful view. Breakfast was not good though. Although they had renovations that caused changes in breakfast service.
Stayed 2 nights in Apr 2024
Response from Reservation & Revenue Manager on 8 Apr 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your room. You will have to come back for any return visits to Napa Valley and check out our new and improved lobby and breakfast options.

8/10 Good

Richelle

Travelled with family
Liked: Staff & service, amenities
The patio was dusty and had cobwebs on the furniture. The room was hot when we came in. I booked a garden view but there is no view. However, the staff were nice and friendly.
Stayed 1 night in Apr 2024
Response from Reservation & Revenue Manager on 3 Apr 2024
Thank you for taking the time to review SENZA Hotel. Our apologies the patio did not meet up to our usual standards. We will address Housekeeping directly on this issue. And also the temperature of the room when you arrived. We hope you will give us another try on any returning visits to Napa Valley

10/10 Excellent

Joenard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reservation & Revenue Manager on 1 Apr 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

8/10 Good

Quyen, Sunnyvale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was advertised the room was supposed to be a suite but it was not a suite. It was a nice big room.
Stayed 1 night in Mar 2024
Response from Reservation & Revenue Manager on 1 Apr 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay. We hope to see you again for any future visits to Napa Valley

8/10 Good

Paige

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Reservation & Revenue Manager on 18 Mar 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

10/10 Excellent

Ana

Stayed 2 nights in Mar 2024
Response from Reservation & Revenue Manager on 3 Apr 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

6/10 Okay

stephanie, Tampa

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Walls paper thin. Breakfast was ok.
Stayed 3 nights in Mar 2024
Response from Reservation & Revenue Manager on 13 Mar 2024
Thank you for taking the time to review SENZA Hotel. We are in the process of revamping our breakfast and hope you will give us another try for any return visits to Napa Valley

10/10 Excellent

Kirsten

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Mar 2024
Response from Reservation & Revenue Manager on 12 Mar 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 Excellent

Rbk

Stayed 1 night in Mar 2024
Response from Reservation & Revenue Manager on 1 Apr 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any return visits to Napa Valley

2/10 Terrible

Vivian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Mar 2024
Response from Reservation & Revenue Manager on 11 Mar 2024
Thank you for taking the time to review SENZA Hotel. We are disappointed you stay did not meet expectations. I encourage you to please contact the hotel for further discussion.

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reservation & Revenue Manager on 7 Mar 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and we hope to see you again for any return visits to Napa Valley

10/10 Excellent

Zuzana, Rocklin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I chose this hotel for our weekend getaway as the place we typically stat at was fully booked and we couldn’t be happier. I think we found ourselves new favorite place in the area. Everything went very smooth from the check-in all the way to the check-out, the hotel was very nice, clean, modern and so cozy. We stayed at the room with the vineyard view and it was beautiful. We are definitely stating again in the future.
Stayed 2 nights in Mar 2024
Response from Reservation & Revenue Manager on 5 Mar 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any return visits to Napa Valley

6/10 Okay

Soyoung

Travelled with family and small children, Travelled with pets
Disliked: Property conditions & facilities
The property smelled unclean and the room was plain with some wear and tear on the walls. The location is on a highway and very busy.
Stayed 1 night in Feb 2024
Response from Reservation & Revenue Manager on 26 Feb 2024
Thank you for taking the time to review SENZA Hotel. We take all critiques seriously. If you could please contact the hotel, so we can discuss.

8/10 Good

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Feb 2024
Response from Reservation & Revenue Manager on 22 Feb 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing with great climate control. The breakfast was a bit underwhelming....
Stayed 1 night in Feb 2024
Response from Reservation & Revenue Manager on 19 Feb 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

8/10 Good

Marites

Travelled with partner
Liked: Property conditions & facilities
Taylor greeted us as we checked in on the later in. She escorted us to our room, showed us how to work everything, left to make us churros and delivered them to us. Thats what you call service!!!
Stayed 2 nights in Feb 2024
Response from Reservation & Revenue Manager on 19 Feb 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any return visits to Napa Valley

10/10 Excellent

Conti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reservation & Revenue Manager on 21 Feb 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 Excellent

Pramit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The construction did not interfere with the guest experience. It will only be better in time.
Stayed 4 nights in Jan 2024
Response from Reservation & Revenue Manager on 29 Jan 2024
Thank you for taking the time to review SENZA Hotel We are delighted you enjoyed your stay and all that SENZA has to offer. You will definitely have to come back for another visit to check out our new lobby.

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. A little dated; friendly staff
Stayed 1 night in Jan 2024
Response from Reservation & Revenue Manager on 31 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any return visits to Napa Valley

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reservation & Revenue Manager on 22 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

8/10 Good

Anna

Stayed 1 night in Jan 2024
Response from Reservation & Revenue Manager on 18 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for a return visit to Napa Valley

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but expensive for what it is.
Breakfast was nice, simple offerings that do the job. Coffee and water all day in lobby is nice. Bedroom is sparse looks cozier online. Lovely balcony with view. Tv remote did not work properly. Everything else was fine but not really worth the high nightly rate.
Stayed 2 nights in Jan 2024
Response from Reservation & Revenue Manager on 15 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay. I see you stayed in our Vineyard Room. You should come back out in spring or summer when the vineyard next to your room is in full leaf. It is quite the site. We hope to see you again.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservation & Revenue Manager on 15 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Reservation & Revenue Manager on 15 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley.

10/10 Excellent

ivanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. We keep coming back here.
Stayed 1 night in Jan 2024
Response from Reservation & Revenue Manager on 9 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 Excellent

gerald

It was really enjoyable. Two nights and two days.
Stayed 2 nights in Dec 2023
Response from Reservation & Revenue Manager on 9 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in the Vineyards
Great location and super dog friendly. Walking distance to Don Giovanni restaurant and Ashes and Diamonds Winery. Outdoor hot tub is a plus. And outdoor hot tub was great.
Stayed 2 nights in Dec 2023
Response from Reservation & Revenue Manager on 31 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any future visits to Napa Valley

10/10 Excellent

Sveta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiance. Also the privacy.
Stayed 3 nights in Dec 2023
Response from Reservation & Revenue Manager on 2 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 Excellent

Steve

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was excellent and the hotel was very nice. It is close to Hwy 29 so there is some vehicle noise and headlights at night. One battery charging station which it would be better to have more or at least not allow people to plug in and leave their car in the charging spot far beyond when their car is fully charged. Unfortunately, there are those who are completely inconsiderate. It's all about them and the hell with others.
Stayed 2 nights in Dec 2023
Response from Reservation & Revenue Manager on 2 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley. We have one regular charging station and three Tesla charging stations. Also we have two fountains on the property to go off during peak commute hours to help drown out the road noise.

10/10 Excellent

Antoine

Stayed 1 night in Dec 2023
Response from Reservation & Revenue Manager on 2 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any future visits to Napa Valley

10/10 Excellent

Kylee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms felt so luxurious. They were clean, smelled good, sheets and bedding were amazing, and much more.
Stayed 1 night in Dec 2023
Response from Reservation & Revenue Manager on 2 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 Excellent

Vasiliki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservation & Revenue Manager on 2 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 Excellent

HSIU JAN

Stayed 2 nights in Dec 2023
Response from Reservation & Revenue Manager on 15 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley.

8/10 Good

Hayley

Stayed 1 night in Dec 2023
Response from Reservation & Revenue Manager on 2 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 Excellent

N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shame about the busy nearby road, otherwise the property would have been a bit more tranquil. Still, the room is modern, extremely comfortable and luxurious. The staff at check in were very courteous and welcoming, and appreciated being escorted to our room - not often that happens these days. Highly recommended
Stayed 1 night in Dec 2023
Response from Reservation & Revenue Manager on 24 Dec 2023
Thank you for taking the time to review SENZA Hotel. WE are delighted you enjoyed your stay. We do have fountains on the property that go on during prime commute times to help drown out the road noise. We hope to see you again for any future visits to Napa Valley

10/10 Excellent

Denis, STOCKTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property construction going on at this time. We had a nice stay.
Stayed 1 night in Dec 2023
Response from Reservation & Revenue Manager on 21 Dec 2023
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay. You will have to come back for another visit when our Lobby is complete, it will look amazing.

10/10 Excellent

Kathryna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservation & Revenue Manager on 20 Dec 2023
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any future visits to Napa Valley

8/10 Good

yuru

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I wish there were Qtips, tea, something to boil water in the room.
Stayed 1 night in Dec 2023
Response from Reservation & Revenue Manager on 20 Dec 2023
Thank you for taking the time to review SENZA Hotel. I hope you asked the front desk for a hot pot. We do have electric kettles guest can use in their room upon request. I will take note on the Qtips.

10/10 Excellent

GILBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservation & Revenue Manager on 21 Dec 2023
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

2/10 Terrible

Cherylee Shaar

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
First the good: comfy bed, nice shower and large room. However, there are no real amenities here. They claim they have room service and complimentary wine tasting. The “room service” requires you to walk outside to the front desk and consists of pizza and cheese sticks. No complimentary wine. We finally ordered Uber eats, but we had no flatware and were told by the front desk they couldn’t help out. Our tv remote didn’t work, and neither did the coffee maker. We did get a replacement remote, but it didn’t work either. Overall this property is way overpriced for not much. Only highlight was the very expensive massage we got from AJ. He is wonderful. But again, there was so “spa” or place to wait (stood outside in the rain until appointment time).
Stayed 3 nights in Dec 2023
Response from Reservation & Revenue Manager on 19 Dec 2023
My sincerest apologies you had a bad experience. That is not our standard. We will definitely address this with the Front Desk staff and manager.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservation & Revenue Manager on 19 Dec 2023
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 Excellent

Paulette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so peaceful. The Continental complimentary breakfast was a welcome surprise.
Response from Reservation & Revenue Manager on 18 Dec 2023
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 Excellent

Jerika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservation & Revenue Manager on 18 Dec 2023
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 Excellent

Amalia Rivera

Stayed 2 nights in Dec 2023
Response from Reservation & Revenue Manager on 18 Dec 2023
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my girlfriend loved the hotel, beautiful views and walk out to vineyards and room was better than expected, breakfast and coffee bar is also good.
Stayed 2 nights in Dec 2023
Response from Reservation & Revenue Manager on 18 Dec 2023
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and all that SENZA has to offer. We hope to see you again for any future visits to Napa Valley

8/10 Good

Rod

Stayed 1 night in Dec 2023
Response from Reservation & Revenue Manager on 4 Jan 2024
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservation & Revenue Manager on 18 Dec 2023
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley

10/10 Excellent

Abby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well maintained. They treated us wonderfully. They even let us check in early!
Stayed 3 nights in Dec 2023
Response from Reservation & Revenue Manager on 18 Dec 2023
Thank you for taking the time to review SENZA Hotel. We are delighted you enjoyed your stay and hope to see you again for any future visits to Napa Valley