Exterior

Reviews of InterContinental Nanjing, an IHG Hotel

5 out of 5
InterContinental Nanjing, an IHG Hotel
1 Zhong Yang Road, Gulou Dist., Nanjing, Jiangsu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 163 out of 234 reviews" "
Rating 8 - Good. 59 out of 234 reviews" "
Rating 6 - Okay. 9 out of 234 reviews" "
Rating 4 - Poor. 3 out of 234 reviews" "
Rating 2 - Terrible. 0 out of 234 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph Dalton

Stayed 5 nights in Feb 2024

10/10 Excellent

Jie

Liked: Cleanliness, amenities, property conditions & facilities
Not able to adjust the room temperature. It was too hot.. had to open windows to cool down
Stayed 1 night in Nov 2023

8/10 Good

Gerald Teong Giap

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not much food choice
Stayed 5 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highest quality
Thanks to the well trained professional staff at Intercontinental who are very helpful, accommodating and friendly! You made our stay an exceptional experience! At Intercontinental, everything is highest quality! We can’t ask for anything better. Thanks again for the highest quality service! We enjoyed every minute of our stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Shu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
better than I expect
Stayed 3 nights in Oct 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Sophie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
I live in Nanjing and wanted to treat myself to one night in my city's tallest building. The staff were generous and welcoming. The location and views are obviously amazing. The bed was dreamy and the shower was powerful. The only possible complaint would be out of date decor that is not only dated but starting to show stains and damage.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Nanjing
Great service. Good location. Beautiful scenery
Stayed 2 nights in Nov 2019
Response from Jeneya Li on 13 Dec 2019
Dear Guest, Thank you for submitting a wonderful comment of your experience in our hotel. We are truly happy and appreciated to know that, we have succeeded in creating a memorable experience for you to have a great time at InterContinental Nanjing. Thank you once again and we look forward to welcoming you back soon to InterContinental Nanjing.

10/10 Excellent

Janesh Harish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star at its best
Hotel is beautiful. We stayed in the club room. The staff is very helpful, room service is fast and the amenities are great.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The excellent service the staff provided, and the high quality of the breakfast
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superb view. Excellent breakfast. Very helpful staff. Fantastic room. Immaculate.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Pankaj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in May 2019

8/10 Good

Shalene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel in a great location
We really enjoyed our stay here - the room was on the 67th floor with fantastic views of the city. Breakfast was extensive and high quality, and the lake and Ming Walls were very close, as was the subway. A couple of areas for improvement would be the bars, which weren't amazing, and the temperature of the room. We were only there in April, and it was already too hot at times for the AC to cope - wouldn't fancy being there in the height of summer!
Stayed 3 nights in Apr 2019

10/10 Excellent

Kim Whye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Stayed 4 nights in Apr 2019

8/10 Good

Diana

Liked: Staff & service
Nice hotel
Great service - average room. Staff were wonderful. Disappointed that the central pane of glass in our room (floor to ceiling) was so dirty I couldn’t see the view... unable to adjust room temperature to a comfortable temperature. Could change the setting but wouldn’t stay on that setting. Room hot & stuffy.
Stayed 4 nights in Apr 2019

8/10 Good

Shu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

XING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service, great stay!
From the moment we arrived, Iris, the fantastic receptionist, made us feel very much at home and took care of everything we needed. Concierge were also extremely helpful in helping us to book cars throughout our stay. Nothing was too much trouble. The room was fantastic and the service was impeccable. We were staying to celebrate a birthday as well as lunar new year. We will definitely come back.
Stayed 1 night in Feb 2019

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Hotel
Top quality hotel, excellent food and service, Concierge very helpful and Reception arranged for a late check out with no drama when my wife felt ill. Metro station immediately across the road. Luxury!!
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Jackie, Ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service, subway, food and shopping are all with in walking distance with in 200 meters.
Stayed 8 nights in Aug 2018

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay
Very friendly staff. Nice view and great services
Stayed 1 night in Jul 2018

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must Stay Hotel in Nanjing
InterContinental is an amazing stay in Nanjing! The view of the city is absolutely breathtaking (especially from the 45th-floor balcony and 78th-floor bar). My room was spotless, spacious, and exceeded my expectations. All of the hotel staff was friendly and if I had any problems, there was always somebody to help. The breakfast buffet is a great way to start the day. Any food you want, whether Western or Chinese can both be found in the hotel. Would stay again, 5/5.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very tall building with exceptional view! Very convenient as it is next to Metro.
Stayed 4 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, tallest building is a landmark easily seen from around the city.
Stayed 7 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel to view the lake and City
Stayed 2 nights in May 2018

6/10 Okay

T C

Disappointing
The air conditioner was not working property and the room was hot and stuffy. My initial request to the reception to look into the problem was not attended to, and only upon pressing at the reception, the management finally revealed that they were in the process of upgrading the system and my problem could not be dealt with until the day I checked out. They then changed me to another room, asked me to open windows, and hopefully with the room facing east, the room would be cooler. With windows opened, there then came the traffic noise! If he hotel had problem with the air-conditioning, they should have led the customers know in the first place and not try to hide it! The breakfast should have been excellent with a great variety of delicious food. Unfortunately my wife found a long hair in the salad she was about to finish. She took a photo and intended to complain. I asked her to forget it and keep the photo as a souvenir from a 5-star hotel.

6/10 Okay

Erin

Liked: Staff & service
Nice, except for the bathroom
While the room was spacious and comfortable (great bed), the bathroom had a truly terrible odour. This made my stay very unpleasant.
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good very comfortable the staff very nice and the breakfast is so good!
Stayed 3 nights in Mar 2018

10/10 Excellent

SHENSHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Brenden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Lay Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay (fantastic hotel)
It's really very good esp the stay. The room is large and clean. The staff is very friendly and helpful. Distance to the Metro is super near. The only regret is it is hazy and air not so clean but that's nothing to do with the hotel.
Stayed 5 nights in Dec 2017

8/10 Good

BIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The absolutely perfect hotel for an urban getaway
This is a fabulous hotel, so enjoyable you almost won’t want to leave to explore the city. Impeccable service, very comfortable room, excellent amenities. The staff speak very good English so it is an easy choice for international visitors. It’s well located for exploring Nanjing, which is a very interesting and pleasant city.
Stayed 2 nights in Nov 2017

8/10 Good

Zhuo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel, mediocre service
The hotel is located centrally and close to the NJ University, the Xuanwu Lake, and the Rooster Temple, as well as on subway line #1. The front desk staff was excellent, very patient and helpful. I got upgraded to a room with a wall of windows, and my parents got upgraded to a suite that was quite luxurious. Breakfast had a great variety of both Chinese and western food. My only complaint is about food/drinks service in certain parts of the hotel. The 76th floor restaurant and the 45th floor bar both had terribly sluggish and impolite service. It took forever for all the dishes for our lunch to come and we had to cancel one dish which wouldn't come after we were done eating. It took forever for the barista on the 45th floor to bring the beers to us. The service staff should receive some training in efficiency. At breakfast, the staff couldn't make a latte properly and it was always lukewarm.
Stayed 2 nights in Oct 2017

10/10 Excellent

Henberta, Douglass, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed in one of the club rooms - enjoyed dinner and breakfast every day in the club lounge. The staff were all very nice and anxious to please. The staff in the Summit Restaurant helped us arrange a last-minute luncheon for several of our local friends/colleagues, and it was just perfect!
Stayed 5 nights in Sep 2017

6/10 Okay

kate

Liked: Cleanliness, property conditions & facilities
one night in nangjing
okay although food very over priced and not much choice. may stay again but only if for one night. swimming pool caps not okay so wouldnt use pool. not overly impressed
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

kate

Liked: Cleanliness, property conditions & facilities, room comfort
one night on business
hotel is nice rooms excellent. bed very comfortable. food choice not great not happy with swimming pool....you pay a good amount to stay and are then expected to pay for a swimming hat!!! probably would choose another hotel in nanjing as a result
Stayed 1 night in Sep 2017

10/10 Excellent

annastacia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017