Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of The Retreat Hotel & Convention Centre

4 out of 5
The Retreat Hotel & Convention Centre
Erangal Beach, Madh Marve Road, Mumbai, Maharashtra

Reviews

6.2
Rating 10 - Excellent. 15 out of 93 reviews" "
Rating 8 - Good. 24 out of 93 reviews" "
Rating 6 - Okay. 23 out of 93 reviews" "
Rating 4 - Poor. 12 out of 93 reviews" "
Rating 2 - Terrible. 19 out of 93 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jaswinder

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was terrible the rooms were not very clean there was only 1 restaurant which had a limited choice of food the staff were slow and could not understand simple requests due to language barrier By far the worst thing about this hotel was the smell of fish being gutted all around the hotel which was so bad we were even unable to stand outside the hotel for even a few seconds Avoid this hotel there is no way this is a 4 star hotel more like a 2 star
Stayed 2 nights in Mar 2024

6/10 Okay

Basel

Liked: Cleanliness, staff & service
I LIKED THE POOL I didn't like the lack of food variety , location away from civilization, and most of the time bad smile of dried fish.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jayesh

Stayed 1 night in May 2023

10/10 Excellent

Sandesh

Stayed 1 night in Dec 2022

6/10 Okay

Akanksha

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not worth the price
This place is great and the beach is just behind the property. Few areas were non-operational still the charges were quite high. Television never worked properly. They tried a few things but was of no help.
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It's a nice pleasant property.... Gardens are well maintained, pool view is good. Staff is also good.
Stayed 3 nights in Jan 2021

10/10 Excellent

Sanjoy, Mumbai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good for short vacation . We all enjoyed. We will definitely recommend to all
Stayed 2 nights in Jan 2021

10/10 Excellent

Sanjoy, Mumbai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent is hotel and it is very good for weekend vacation
Stayed 1 night in Jan 2021

6/10 Okay

Manoj

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

Mandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Priya, Thane

Travelled with partner
Disliked: Cleanliness
Property looks too old maintenance is important. Doors were jammed. I booked Pool view room but glasses were too dirty through which the view was useless. Furniture was full of dust. Food was not good. Very late service in restaurant. Menu was too small from which you need to order something whether it fits in your choice or not. I wasted money of my 2 days food. We didn't liked a single dish. Only breakfast was good rest all was waste of money.
Stayed 1 night in Nov 2020

2/10 Terrible

bhavesh

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not worth it...
Food was so rubbish.... they r just money oriented... location is good
Stayed 1 night in Feb 2020

10/10 Excellent

AUN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location on the beach. Everything great, except there is no easy access to the beach. You can see the beach but can not walk to the beach.
Stayed 1 night in Feb 2020

2/10 Terrible

Tushar

Travelled with group
Disliked: Staff & service, room comfort
Worst Experience Ever.
The experience was totally terrible as the front desk dont know guest service, specially KASHINATH at front desk have to be trained to talk to guests. I was charged extra for my stay even though confirming before that i wont be charged.Even Abhilash & Ajay , both from hotels.com, confirmed that i wont be charged extra. All in all one of the worst experience ever due to pathetic service from individuals.
Stayed 1 night in Jan 2020

2/10 Terrible

Shafiul

Business traveller
Disliked: Staff & service
Bad experience.. my last stay in this hotel
Even little things like shaving kit and bathroom slippers were chargeable.. who charges for that. Food was expensive, breakfast was bad, not much varieties. Cakes in the breakfast were old like aged and kept for serving.
Stayed 1 night in Jan 2020

2/10 Terrible

AMRUTA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

John

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
pathetic property at a very high rate,bath room is outdated & no proper fittings..it has very limited food option ,no varieties at all..smells terribly outside due to fishing activities.The resort near by is much better option. don't waste your money
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Okay, I booked two rooms for two nights and this is my good,bad and ugly. Good: Breakfast, Massages, Rec Room, Swimming Pool, Friendly Staff Bad: Rooms require upgrade, Not easy to get Cab/Ride Share (Ola/Uber), Doesn't have good restaurants close by UGLY: Horrible smell of fish. The local fisherman dry their dead fish outside the property. The smell is terrible and ruins this beautiful resort. Its so sad that local government doesn't do anything about this. I have also seen tons of crows at the pool and the reason they are there is to eat the dead fish. Sometimes they also drop dead fish in the pool...disgusting. If you can't stand the bad smell, stay away from this place.
Stayed 2 nights in Dec 2019

8/10 Good

OMKAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Omkar’s weekend stay a Retreat
Excellent Servive and location. Comfortable stay. Had good one day break from routine.
Stayed 1 night in Sep 2019

8/10 Good

Harjit

Hidden Gem !
Beautifully maintained property. Away from the hustle bustle of the Mumbai.
Stayed 2 nights in Apr 2019

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
restful and friendly
very restful and friendly
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
The hotel staff was absolutely unhelpful and discriminatory. They would say no to absolutely everything. The experience was very strange for us.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Really nice pool facilities and ambience. There lobby areas and restaurants are nice.
Stayed 1 night in Dec 2018

4/10 Poor

Darshija, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was confirmed with expedia supervisor that a pool facing room has been allotted but we were charged additional 500 rs. For the same
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Welcome change from the city congestion. The greenery is refreshing. The view of the sea and sky however is not like the picture shown which is photoshopped. The property is in serious need of repairs both external and internal. Staff is helpful, food mediocre at best and unreasonably expensive
Stayed 2 nights in Nov 2018

6/10 Okay

Rajkumar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Except for the swimming pool, not worth to visit.
Fishy smell all around was just unbearable. Rooms are overdue for renovation. Linens were not upto the mark. Toiletries are inadequate. Fresh sea food is not available is disgusting.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good property, beach is horrible, not worth visiting. But the property is very good
Stayed 2 nights in Nov 2018

6/10 Okay

Rajesh

Noise
It gets very noisy with crying kids so is very irritating
Stayed 2 nights in Oct 2018

10/10 Excellent

Renuka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing part of our stay was the great customer service. My mother and I have never met staff so dedicated and committed to providing the highest level of care. They looked after us so nicely and attended to all our requests, especially important since my mother needs a wheelchair.
Stayed 1 night in Sep 2018

2/10 Terrible

Abhay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugly stay
It was a horrible experience, ugly smell of dried fish was there through out day and night , not worth of staying even for a minute.
Stayed 2 nights in May 2018

6/10 Okay

Saloni

Disliked: Room comfort
Service without a smile
I visited this hotel last 15 years back and had that image in mind but was surprised this visit, the property is not that well maintained like how it was and the staff is not that friendly, smiles are a scarcity here. They are cutting costs by not providing basic toiletries and charging for the same.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Jacinto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

RUPESH

Liked: Staff & service
Disliked: Room comfort
Rooms are average, bed sheets not clean and washrooms are not up to the mark. Swimming pool, club house and play are are good. Food is also good.
Stayed 2 nights in Dec 2017

8/10 Good

Rohinton

Liked: Cleanliness, property conditions & facilities, room comfort
Christmas stay
The hotel is good. At full occupancy the service was slow. The staff needs to be more courteous
Stayed 2 nights in Dec 2017

8/10 Good

Rohit

Liked: Cleanliness, property conditions & facilities, room comfort
Hi, I stay in Mumbai. Just wanted a break from routine so I booked this place for a night. So it's me, my wife and my daughter. Easy to reach since I am a local. Good part - This property is nice. Room was spacious, spacious bathroom, decent toiletries, beautiful swimming pool with kid section, jacuzzi by the pool (my daughter enjoyed it the most) and club room for kids and adults. The not so good part - FOOD. Over priced. For e.g. the buffet had so ltd options and priced 1000 +. The buffet breakfast was disappointing with very ltd options again. The oriental bowl restaurant manager was a little rude and didn't accommodate serving drinks by the pool. In short this place is good but for food u need to explore something out also maybe or just ignore and enjoy staying in the property. Regards RS
Stayed 1 night in Nov 2017

6/10 Okay

Paresh

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Murtuza., Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mumbai Gateway
My stay was spendid. Just like the Hotel. The swimming pool was as long and swirling like the snake. Water fall, jaccuzi all in one. The beach was sad and dirty. Unfortunately it was a low tide and the water had receded far in. The hotel room was nice neat and clean. The food was great too. Breakfast was good too.
Stayed 1 night in Oct 2017

2/10 Terrible

Ash, Mumbai

Disliked: Staff & service
Horrible food experience
Restaurants are not at all upto the mark... Charging a Bomb but services n taste pathetic
Stayed 2 nights in Sep 2017

4/10 Poor

Shankar

Experience at the Retreat
The confirmation email received from Hotels.com was not clear about two aspects: whether breakfast is included and whether free wifi is included. I became aware that these were not included in the price after I checked in, and it caused a lot of embarrasment to me because I had taken it up with the hotel. Also, nowhere in the confirmation email was it mentioned that the price I was to pay did not include taxes. This was also a cause of dissatisfaction.
Stayed 1 night in Aug 2017

4/10 Poor

Nidhishkumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave twin bed having lamps HED on the head. Shabbily maintained. Few staff in restaurant are good.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place for a holiday
The rooms were excellent, food was very good and service was always with a smile! All the facilities in the hotel were excellent too. I would have been happy if the beach adjoining the hotel was clean. A little disappointed that WiFI was on a chargeable basis unlike other places that I have been to. Especially, in an area where cell connectivity for data was very poor.
Stayed 5 nights in Jul 2017

4/10 Poor

Sandeep, san francisco

Disliked: Cleanliness, property conditions & facilities, room comfort
One word . horrible
Hotel stinks, wifi doesn't work, pubic hair in shower. Poorly maintained, the only plus is good food. Swimming pool water is dirty with moss.
Stayed 3 nights in Jul 2017

10/10 Excellent

hasnain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place so close by .
Excellent place . Amazing to find a place within mumbai . Very peaceful . Superb service . Good food .
Stayed 2 nights in Jul 2017

6/10 Okay

Abhijit

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2017

6/10 Okay

VENKATESWARA, HYDERABAD

GOOD HOTEL FOR VACATIONS WITH FAMILY AND CONFERENC
SATISFACTORY AND COULD BE RECOMMENDED TO FRIENDS AND RELATIVES

8/10 Good

Nakul Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasurable place
The room view was nice, staff was supportive, food was good and ambience was pleasurable. Little issues with room phone and electrical kettle. Overall good experience ! Value for money resort....

2/10 Terrible

Jimmy, mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hell near to Beach.
I never blame the hotel for such pathetic condition. I blame, you Expedia, for selling such hotels. You are showing the photos of the hotels, at the time of their inauguration. Please don't repeat such mistakes. I am a regular traveler. So I have to rethink to book a hotel room through Expedia.