Outdoor pool

Reviews of The Residence Hotel & Apartments

3.5 out of 5
The Residence Hotel & Apartments
Saki Vihar Road, Near Nitie, Powai, Mumbai, Maharashtra

Reviews

6.4
Rating 10 - Excellent. 10 out of 63 reviews" "
Rating 8 - Good. 17 out of 63 reviews" "
Rating 6 - Okay. 19 out of 63 reviews" "
Rating 4 - Poor. 6 out of 63 reviews" "
Rating 2 - Terrible. 11 out of 63 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
The photos online give a false impression of the properties surroundings and the property itself.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room. Good Cleanliness. Good breakfast options
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business Trip
Stay was ok.
Stayed 2 nights in Aug 2018
Response from Front office Manager on 7 Sept 2018
Dear Valued Guest, Greetings from " The Residence Hotel & Apartments " Mumbai, which now serves “Zero Trans Fat Food”. Reading warm reviews from esteemed guests like you is a great start to our day. It gives us great joy to know that your experience with us was a happy one and gave you a good time to unwind with our culinary delights. We are happy to know that our excellent amenities, services and diligent associates impressed you. We had a delightful time hosting you and look forward to having you over for more such endeavors with the same assurance of warmth. Best Regards, Front office Manager

6/10 Okay

subhojit, mumbai

Stayed 3 nights in Sep 2018
Response from Front Office Manager on 7 Sept 2018
Dear Valued Guest, Greetings from " The Residence Hotel & Apartments " Mumbai, which now serves “Zero Trans Fat Food”. Thank you for taking the time to share your stay experience at The Residence Hotel & Apartments. We are delighted to hear about your stay with us. It is always a pleasure to receive positive feedback and we are humbled by your gracious compliments on the hotel and its services. We are committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward. We thank you for your patronage and we look forward to welcoming you back in the very near future. Warm Regards, Front Office Manager

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Not worth it.
Hotel staff barely knew english. Not much clean. Several health issues due to food.
Stayed 1 night in Jul 2018
Response from Front office Manager on 14 Sept 2018
Dear Guest, Greetings from " The Residence Hotel & Apartments" Mumbai, which now serves “Zero Trans Fat Food”. We are deeply embarrassed and sincerely apologize for not meeting up to your expectation and the shortcomings during your stay with us. As one of our valued Guests, Yourr satisfaction is our primary concern and on behalf of My entire team, We extend our sincere apologies for all the inconvenience caused to her during his stay We sincerely appreciate you for bringing the facts to our knowledge, which will go a long way in correcting our processes and will personally counsel the team member involved. The team however, humbly seeks your forgiveness in this matter and would sincerely request if you could award us with another opportunity to serve you in the near future. Regards, Front office Manager

6/10 Okay

Gajpal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need renovation immediately
The location was good for my requirement. Property is big and with good views both sides. The problem is that it needs renovation. Rooms have bad odour, the bathroom drain was clogged and water filled up when I used it. I didn't face much problem as I stayed for one night only. I have read many other reviews, older as well, which have suggested renovation but I guess the hotel owners/promoters are not interested.
Stayed 1 night in Mar 2018
Response from Front office Manager on 4 Apr 2018
Dear Mr. Rathore, Greetings from " The Residence Hotel & Apartments " Mumbai, which now serves “Zero Trans Fat Food”. We have noted the contents of your valuable feedback with extreme care and concern. As one of our valued Guests, your satisfaction is our primary concern and on behalf of my entire team, We extend our sincere apologies for all the inconvenience caused to your good self during your recent visit at The Residence Powai. We sincerely appreciate you for bringing the facts to our knowledge, which will go a long way in correcting our processes and will personally counsel the team member involved. The team however, humbly seeks your forgiveness in this matter and would sincerely request if you could award us with another opportunity to serve you in the near future. Kindly accept our apologies once again for the entire inconvenience and we would be more than eager and happy to host you with absolute assurance of a better experience and fond memories with a newer look of the hotel. Thank you, With warm regards, Front office Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Room not clean enough Windows and mirrors dirty Bath room dirty
Stayed 1 night in Mar 2018
Response from Chetan on 13 Mar 2018
Dear Guest, Greetings from The Residence Powai Mumbai and we thank you for your continued support and patronage. Guest feedback is taken very seriously at our hotel as it gives us insight into the areas that need improvement and guide us to maintain the excellence our guests expect from us. We strive to curate perfect stay experiences for our guests; however, we regret that your stay with us was not the same as you expected. We have noted your concerns regarding the upkeep of room and the breakfast variety ;team has also been briefed on the same. We regret that you were not inspired from our strategic location and rooms. A stay worth the value is always our aim and we assure you that the lapse in hospitality was a one-off case. It is our sincere hope that you will give us another opportunity to change your mind and welcome you for a seamless stay experience in the future. Thank you, With warm regards, Front office Manager

2/10 Terrible

Vinay

Liked: Room comfort
Disliked: Staff & service
The staff was very rude.
Response from Chetan on 13 Mar 2018
Dear Guest, We do appreciate you taking time out to share with us your experience while at our hotel. We are sorry to have disappointed you on the some occasion and your feedback has been shared with concerned department. Thank you for your comments. We are continuously working with our team to ensure flawless service and great product experience for all our guests.We take every feedback constructively and assure you better experience and look forward to welcome you back to the hotel. Thank you, With warm regards, Front Office Manager

2/10 Terrible

Hany, egypt

Disliked: Cleanliness, property conditions & facilities, room comfort
no more than a 2 star hotel
This is supposed to be a 4 star hotel, however it doesn't stand up to even a 2 star one. The corridors have a rotten smell like a cellar, old shabby carpets, outdated rooms and bathrooms, mold on shower door and floor. Towels worn out and even the bed sheets were smelly. The conceirge could not give any helpful advice. the kettle and the fridge were not working and after negotiation they changed the kettle, yet they did not fix or change the fridge during our whole stay.
Stayed 3 nights in Feb 2018
Response from Front office Manager on 21 Apr 2018
Dear Mr. Hany, Greetings from " The Residence Hotel & Apartments " Mumbai, which now serves “Zero Trans Fat Food”. We are deeply embarrassed and sincerely apologize for not meeting up to your expectation and the shortcomings during your stay with us. We have therefore taken up these specific instances with our Accommodation Management and Maintenance team. We are also reviewing our internal processes to ensure that such incidents do not recur in the future. Your comments been noted and is being addressed through our training programs. Thank you for bringing this to our attention. Your patronage of The Residence Hotel & Apartments ,Mumbai! is extremely important to us and we hope that this incident will not cause you to look unfavorably at us. We sincerely look forward to welcome you again at The Residence Hotel & Apartments Powai,Mumbai! Best Regards, Front office Manager

2/10 Terrible

Niket

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel at this high cost
Bad experience & would not recommend this hotel to anyone else
Stayed 1 night in Dec 2017
Dear Mr. Niket, Thank you considering our hotel for your stay in Mumbai. Your feedback is valuable to us. The entire team at The Residence Powai, Mumbai is disappointed to know that your expectations were not met. We have personally looked into this matter and also shared your valuable feedback with the relevant Teams & Management .We would like to assure you of a better experience. We have therefore taken up these specific instances with My Entire Team. We are also reviewing our internal processes to ensure that such incidents do not recur in the future. Kindly accept our apologies once again for the entire inconvenience.We would be more than eager and happy to host you with absolute assurance of a better experience and fond memories with a newer look of the hotel. Thank you, With warm regards, Front Office Manager

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It wasn't first time for me I like this hotel and always go there. it is very nice hotel help full crew
Stayed 1 night in Oct 2017
Dear Mr. Mohammed, Greetings from The Residence Hotel & Apartments, Thank you for taking out time to post your valuable comments on Expedia with regards to your stay with us. It was a pleasure to have you with us and your feedback is much appreciated. We are delighted to know that you were impressed with our strategic location, warm hospitality, and diligent associates. We understand that it is through working on feedback received from our guests that we can achieve the highest standards of products and services that are expected from us. We look forward to welcoming you and your family back in the near future. Best Regards, Front Office Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs refurbishment
The staff are willing but the hotel is in desperate need of some basic refurbishment and upkeep; there seems to be no preventative maintenance, just fixing those things which have actually broken. The saving grace is really the Ramada next door and its restaurant.
Stayed 5 nights in Sep 2017

2/10 Terrible

Anurag, New Delhi

Disliked: Cleanliness, property conditions & facilities, room comfort
Very untidy hotel rooms . Old building, staff not enough . Room need renovation. Not worth one star hotel.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not maintained
Cigarette Smoke corridors Bathroom dirty AC leaked Staff very helpful and cooperative

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty bad

10/10 Excellent

Surendra kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience

4/10 Poor

Lui, Florida, USA

Disliked: Staff & service, property conditions & facilities, room comfort
Very inconvenient place for business traveler
Will never ever stay in this area or with this particular group of hotel chain. Refrigerator was not working. Power outlets are not functioning well. Very dim lights in toilets and lot of water leakage. Towels are too old.

2/10 Terrible

Rajendra

Disliked: Staff & service
They charged me for late check out for half day rent . Very rude behavior by duty manager.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic
Nothing much to talk about

8/10 Good

Gowrishankar

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

V, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stay in The Residence Hotel
Very good

8/10 Good

Vaishali, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Family Break
The stay was good. Even though it was a 4 star property the food rates were value for money. The staff was friendly and happy to assist.

6/10 Okay

Ellie, UAE

Disliked: Property conditions & facilities
Not as good as it appears on their website
The outside walls need cleaning/Painting. The first room I was taken to had internet wiring problems so I was unable to use the wifi.The room overlooked what appeared to be a mini slum area. I asked to be moved to a room where the wifi was working and preferably overlooking the front side of the hotel which they did. The view is much better on the front side of the hotel. It still took several calls over the next few days to stabilise my internet connection. Thd fridge didn't work so they replaced it and the TV remote didn't work as the old batteries inside had corroded. Although all these problems were addressed and fixed once I brought them to the attention of the staff, I would have preferred not to have had all these issues to deal with in the first place. I had just undergone surgery and was looking forward to some R&R. Instead I was faced with one thing after the next to sort out. The AC is ancient and rattled and dripped all night and kept me awake. I didn't report that because I was tired of having different staff in and out of my room by that point and also felt I was fast developing a reputation for being that "difficult" guest. Due to a conference happening the games room was out of commission so I was referred to to Ramada's games room. There also seemed to be a lot of mis-communication between Expedia and the hotel itself. I specifically paid extra to have free wifi and airport shuttle, yet the hotel did not have this on record and wanted to charge me extra.

6/10 Okay

R, Vancouver bc

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
The Hotel is not 3 star and all the furniture is old and I stayed 3 days, every time I had to turn the tv on it would not work so I had to call the front desk to send the repair man. the way the hotel is displayed on the internet is incorrect.

6/10 Okay

Ashish, New Delhi, India

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Can be avoided.
Booked this hotel as was not able to find any other hotel near Powai. Only good thing about the Hotel was good room service, friendly staff. It is a old property, the AC in the room was not having any provision for remote control, had to be operated from the panel on the AC. The breakfast in the morning was the biggest disappointment. They have a very small restaurant for breakfast which was also not having much choice to offer. Ramada which is adjacent to this hotel is a much better option.

8/10 Good

PPG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

sriram suresh, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic service
right from check-in the hotel staff was extermely warm while the staff was not at all snoopy.we were well taken of.the one bedroom apartment is something not to miss.

10/10 Excellent

Jeff, Salt Lake City, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cleanest, most friendly and genuine, most helpful
i couldnt have been more pleased with my stay here. all employees werent just nice so that they would get a tip, they are very genuine and sincere. this is the hotel that i recommend for all my family, close friends, everyone that i meet. their pool is very nice and has a lot of space to lay out and tan, the weight room is small but has nice equipment to get a full good workout in, the rooms themseleves are very very nice and clean! nice decor, furnishings, bathroom and shower are very very nice as well. cannot beat the quality for the price anywhere in mumbai. i was taken to a few other hotels by the taxi driver once i missed my flight, and comparitively they were dumps compared to The Residence Hotel, and the other hotels cost the same and more for much much less quality. I will not stay at any other hotel in Mumbai thus far. I will always stay at this Hotel when in Mumbai. While I was in the pool I spoke with a young women from Denmark that has been traveling all over India for a month. This hotel was her 5th hotel in Mumbai. She told me she stayed at more costly 5 star hotels and The Residence Hotel was by far her favorite. They also have an optional breakfast buffet in the morning fosr an extra $7USD. It is a very wide selection of food, fruit, and a chef making eggs, omlets of your choice at your request. Awesome Hotel, I greatly look forward to going back.

10/10 Excellent

madhavan, philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value for the money
considering bombay the hotel is superb for the money you spend for it, it has a very fine restuarant attached to it with a very nice bar

10/10 Excellent

madhavan, philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for the money
hotel is a great value, since it is adjuscent to the convention center, they have a good swimming pool and a state of the resturant attached to it

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
too many mosquitos bed not comfortable.

6/10 Okay

Divya, Delhi

8/10 Good

prasenjitp, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent cleanliness
Its was very confortable stay , really enjoyed the stay

6/10 Okay

Divya, Delhi

6/10 Okay

Patrick, Nevada

Nice Hotel in Need of Renovation

8/10 Good

AD, DELHI- INDIA

Liked: Cleanliness, staff & service, room comfort
Nice & comfort hotel .
Overall good experience except mini bar in room thou existing but non functional. Staff professional & assertive. A little addition of few toiletries shall help the frequent travellers . Ambience good.

6/10 Okay

Verified traveller

4/10 Poor

murali, mumbai

Disliked: Staff & service, property conditions & facilities, room comfort
murali
Scope for improvement n lot of noise coming from the adjacent area which is quite irritating

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good not bad
The hotel is neat and tidy only prob the outside access roads are terrible rooms are good but not ultra modern the delux room is too expensive for a night one can prefer 5 STAY for the cost food are ok Verdict Good can stay

6/10 Okay

Verified traveller

Disliked: Staff & service
Good Hotel
Overal Hotel is good due to location. Staff is not to helpfull and doesn't wish you.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The Residence Hotel and Apartments was a good choice due to the location to IIT Bombay. I did enjoy the fact this hotel is not a luxury hotel and was not an oasis away from the surrounding community. The hotel was mostly filled with Indian business travelers. As an American business woman traveling alone I was comfortable and felt safe.

2/10 Terrible

j joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pretty bad
pretty bad .nothing to say, never again !!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

6/10 Okay

John, Michigan

Liked: Cleanliness, property conditions & facilities, room comfort
Mixed feeling
stayed with family for 3 days. Asked for WI FI service . after 4 hours of multiple phone conversation. No action was taken. No one followed up and endeded up not getting wi fi service. Breakfast was great and staff very helpful. Security check at the door was annoying. Should have an indoor pool. Ladies could use gym only between 7 am to 11 am. Restaurant food was great. Will stay again if needed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in the city
Nice place for short and longer stay; good facilities; nice staff; I'm just not sure about the quality of the swimmingpool water. Nice experience in general!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Residence Hotel - Powai Lake - Mumbai
I do not recommend you post this review - because it deals with issues that can be corrected. I stayed in room 723. The kettle did not work. The fridge did not work. (I did not bring these items to the attention of management as I had my own travel kettle) and I did not rely on the fridge. When the toilet paper ran out, I imagined room service would replace it. But I had to ask the front desk specifically to do this. Which they did promptly. But why did room service not pick this up? It look more than 24 hours to get the internet access working. It was always going to happen in the next few minutes. When I simply stood at the front desk and said I need it now, then it was provided. Strange. Apart from these concerns, I enjoyed my stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel With Good Service
I stayed at this hotel for three nights in Oct 2011 and I had no complaints whatsoever. I liked the room and also the food at their restaurant. I would have liked the staff at the reception to smile more, but that's a minor thing which mattered little. The surrounding of this hotel is not good what with meat-sellers sprouting the approach road, but the hotel has no control over it. Another thing I would like to mention here is that the hotel gave us extra mineral water at no extra cost which is unthinkable in India.

10/10 Excellent

Birla, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
The room was clean and the staff was friendly. The rm service prices were very reasonable. Surroundings are not all that good but the hotel is a great place to stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The residence hotel
Friendly staff, good breakfast, clean rooms. Swimming pool was big enough for swimming. Location is quite far from downtown, but close to the airport. Neighbourhood not the nicest one.