Outdoor pool

Reviews of Royal Orchid Central Grazia

4 out of 5
Royal Orchid Central Grazia
Plot # 67, L-3, Sector 19, Palm Beach Road, Navi Mumbai, Maharashtra

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 116 reviews" "
Rating 8 - Good. 51 out of 116 reviews" "
Rating 6 - Okay. 21 out of 116 reviews" "
Rating 4 - Poor. 10 out of 116 reviews" "
Rating 2 - Terrible. 10 out of 116 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sunil, Westford

Travelled with family
Liked: Staff & service
Room was spacious. Bed was comfortable. However, bedsheets had stains on them. Bath soap was tiny and hard as rock.
Stayed 1 night in Nov 2023
Response from Asif Khan on 23 Dec 2023
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best RegardsAsif Khan Hotel Manager

2/10 Terrible

Waseem

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel They will bill you for things which you haven’t utilised (like mini bar) Their food is worst They have a horrendous policy of no outside food Rooms are not worth 4* rating There is no hot water 24/7
Stayed 4 nights in Sep 2023
Response from Asif Khan on 20 Sept 2023
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best RegardsAsif Khan Hotel Manager

8/10 Good

Omkar

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Asif Khan on 21 Sept 2023
Dear Guest, Namaste !! Thank you for sparing your valuable time to review . It is a privilege to have you stay with us at Royal Orchid Central Grazia , Navi Mumbai. We are elated to know that you are happy with the overall services & hospitality of the hotel. Your words of appreciation is a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers. We look forward to welcome you back on your next visit to Royal Orchid Central Grazia, Navi Mumbai. Warm regards, Asif Khan Hotel Manager

6/10 Okay

Adish

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not worth for the tariff paid
Whole night fighting with Mosquitos. Food was good but Restaurant service not appropriate.
Stayed 1 night in Mar 2023
Response from Asif Khan on 5 Apr 2023
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best Regards Asif Khan Hotel Manager

6/10 Okay

Srivathsan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Bad location, in middle of truck stop. No stores near by for 1/2 km. Facilities in rooms broken including hot water, no attention to detail. Excellent staff, food is great.
Response from Asif Khan on 17 Feb 2023
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best Regards Asif Khan Hotel Manager

6/10 Okay

Amitava

Travelled with family and small children
Conveniently located, easy access to Vashi sector 17, 10 markets. The property is located in busy Truck terminal which I did not like. Room and hallway were damp, need better ventilation. Elevators are very tiny, need bigger lift that can accommodate 6 people comfortably. Overall I found the hotel pricy and not value for money.
Stayed 7 nights in Sep 2022
Response from Asif Khan on 17 Feb 2023
Dear Guest, Namaste! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Best Regards Asif Khan Hotel Manager

10/10 Excellent

Girish

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was
Stayed 1 night in Dec 2021

10/10 Excellent

Regina Lobo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Royal Orchid Grazia
My stay was good. Amrut was the person who out did herself. Thank you Amrut.. God bless you and your team abundantly.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!!!
Having stayed at a few hotels in Mumbai over the past few years, this one has been the best one so far. On arrival to the hotel, we requested to change rooms as there was some building work going on within the corridor. The change of room was dealt with promptly and efficiently. On arrival into the room, the room was very spacious and comfortable. Breakfast and dinner was excellent too. We stayed here to watch the Cricket at Wankhede from England and I have to say that the hospitality from ALL staff is the best I’ve ever experienced. The establishment is of 5 star quality - I would recommend this hotel to my family and friends. Thank you for a great stay - I’m due back in Mumbai in a few weeks and will be booking again
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Royal Orchid is a great property, rooms are clean and well maintained. We, however, had a poor experience. We booked two non-smoking rooms and requested rooms that were close together. Check-in staff allocated two rooms next to each other BUT these were smoking rooms and one reeked of smoke. Then we were told there were no other rooms, and we could only be moved to non-smoking rooms the following day. We were given no notice that we were allotted smoking rooms, we found out when we got in. We asked for an extra bed in the one room (which wasn't as bad as the other smoking room) and all 5 of us (2 kids included) spent the night there. Next day they did move us into non smoking rooms - however, we asked for a refund of the first night (of one room). Was denied. Not staying there again!
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

2/10 Terrible

Paritosh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good quality hotel
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast was good and room was also clean staff was good
Stayed 5 nights in Feb 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Throw your staff out Mr.praveen mannerless guy doesn’t know how to talk to a girl.
Stayed 5 nights in Jan 2019

8/10 Good

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Decent hotel located near market and mall.
Stayed 1 night in Dec 2018

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly fine hotel, food was excellent. I had a few issues with the bathroom facilities and how they fixed them. Took 3 attempts!
Stayed 11 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel need renovations . Doesn’t look as the picture . It’s over priced for the condições of the hotel .
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good one
Good one. Enjoyed stay.. delicious food. Staff training required
Stayed 1 night in Sep 2018

6/10 Okay

Bharath, Bangalore

Disliked: Property conditions & facilities
Hotel reveiw
Ok hotel. Need to look into cleanliness especially the lobby area which is carpeted. Service needs improvement. Good is so-so.
Stayed 1 night in Jul 2018

8/10 Good

Rakesh

Liked: Cleanliness, staff & service, room comfort
Rakesh Kumar
Overall Good feel to stay in this Hotel. There is a scope to improve food quality further.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Dec 2017

4/10 Poor

Aditya

Disliked: Cleanliness, property conditions & facilities
Dirty rooms and torn bed linen
Very disappointed. Stayed at Royal Orchid after a few years only coz it was close to work. Dirty rooms, torn bed linen and over priced food. Staff was friendly but couldn't make up for the short comings. Will not be staying here again.
Stayed 1 night in Jul 2017
Dear Guest, Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Asif Khan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Dear Guest, Thank you for taking time and posting a review of our hotel on Trip Advisor. It is a privilege to have you stay with us at Royal Orchid Central Grazia, Navi Mumbai. We are glad to learn that you are happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers. We look forward to welcome you back on your next visit. Warm Regards Snehanshu Banerjee General Manager

10/10 Excellent

sunil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Dear Guest, Thank you for taking time and posting a review of our hotel on Trip Advisor. It is a privilege to have you stay with us at Royal Orchid Central Grazia, Navi Mumbai. We are glad to learn that you are happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers. We look forward to welcome you back on your next visit. Warm Regards Snehanshu Banerjee General Manager

4/10 Poor

Chintoo

Disliked: Cleanliness, staff & service
Service was very poor in restaurant. House keeping and cleanness really needs to be improved.
Dear Guest, Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Snehanshu Banerjee General Manager

2/10 Terrible

Rajesh Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd grade property 4th grade service & staff ...... Disgusting. They call them self a 4 star property but the fact is Royal Orchid is not even 1 star . Worst experience of my life . They don't have towels in the room .... the basic requirement of a guest . They say they are running short of towels..... unimaginable . The so called Duty Manager is not on duty in night shift he is absconding , when the front office executive tried contacting him , his phone is switched off . Guys stay away from this property the people are nasty ..... they are trained how to get away from their responsibilities . I willNEVER STAY in this property ...... horrible is not the word .
Dear Guest, Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Snehanshu Banerjee General Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked teh room as it showed a high discount - not worth it ;
Dear Guest, Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Snehanshu Banerjee General Manager

2/10 Terrible

Anupam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhygienic rooms - Bathroom was not cleaned, there were used towels and no fresh towels in the toilet. Pillows and linen were dirty. Provided twin bed even after specifically requesting for king size bed while booking Poor room service

8/10 Good

Siddheswar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than decent
It was good enough for a business traveller like me.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Worst breakfast I ever experienced .. but overall a good hotel to stay.. value for Money

6/10 Okay

Tony

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Overall stay was good. I was surprised with the dust collected on the floor near the corners of the room. Had to ask for towels to be sent to the room on two occasions.
Response from FRONT OFFICE MANAGER on 20 Jul 2017
Dear Guest, Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception. We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Warm regards Snehanshu Banerjee General Manager

8/10 Good

Sheldon

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

parag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay. very near to CIDCO convention
Nice breakfast, room service and helpful staff at front desk.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Overall experience was really bad
We went to this hotel thinking our first night stay after our wedding would be good will be good but it turned out the other way round. Firstly, the ac was not working. We called the mechanic to checked twice but after 2 hours the mechanic tells us the ac machine is not working properly. We were newly weds couple and No special service was given to us. I would say my overall experience was really bad. Kind of ruined my first night. Not at all worth for 5 and half grand.

8/10 Good

Chirukandath, Delhi

Liked: Staff & service, room comfort
This was only a short stay. We were quite comfortable, and the staff were very hospitable. Food is worth mentioning, really good.

8/10 Good

Mayur

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Peter from WA, Perth

Disliked: Room comfort
Cold shower poor breakfast
I stayed for 2 nights in May 2016 and could not get hot water in the shower. The breakfast had a very small selection of western options and the staff whilst they tried to be helpful seemed only to have a few phrases of English and could not deal with queries they were not used to answering. There English was still way better than my Hindi though

4/10 Poor

KS, BENGALURU

Disliked: Cleanliness, property conditions & facilities, room comfort
poorly maintained
Hotel is not well maintained...all night i could hear sound from my bed back rest panel ..maybe there were rats.Noise from the corridor and upper floor could be heard making it difficult to sleep.AC panel was also broken. Very bad choices in in room dining and expensive. I will not like to stay there again. Staff looked poorly presented and bare of any smile.

8/10 Good

Denzil, Colombo, Sri Lanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money.
I am happy of my stay there for the price that I paid. They offered very nice food and enjoyed the taste. Buffet was a very good spread.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking forward to visit soon with friends.
Had a relaxing weekend

6/10 Okay

RAMI

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
The stay was a pleasant one. My family enjoy the amenities. They rooms were well kept. The staff were professional yet friendly :) And in a metro like Mumbai this area was not too overwhelming.

6/10 Okay

Kumaran

6/10 Okay

Verified traveller

Liked: Staff & service
Brekfast was not really up the mark. AC was making lot of noise in the night and also did not had fresh air.

4/10 Poor

KHALFAN

Liked: Staff & service, room comfort
Disliked: Cleanliness

8/10 Good

Jie Hau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is the best!

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities