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Reviews of Hotel Milan International

3 out of 5
Hotel Milan International
First Road near Milan Subway, Santacruz West, Mumbai, Maharashtra

Reviews

4.2
Rating 10 - Excellent. 8 out of 109 reviews" "
Rating 8 - Good. 11 out of 109 reviews" "
Rating 6 - Okay. 12 out of 109 reviews" "
Rating 4 - Poor. 25 out of 109 reviews" "
Rating 2 - Terrible. 53 out of 109 reviews" "

4.6/10

Cleanliness

4.6/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

6/10 Okay

Mukesh Hiralal

Stayed 2 nights in Jan 2024

4/10 Poor

Ashish

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A run down property and understaffed. Not professionally run.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good spot close to the domestic airport.
Stayed 1 night in Mar 2020

2/10 Terrible

Jayprakash

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Most dirtys hotel I have been in my life
Stayed 12 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually there is no proper service,all properties old one ,not clean
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Horrendous services. Order food u will get it after 3 hours. And they don’t maintain things properly. No hot water, no good mattress for 3rd person, bathroom door didn’t have a lock, wifi used to just get disconnected for long duration . When we demanded refund for non-availability of services the whole staff practically fought with us saying that we are making baseless accusations. Ridiculous, and very very bad experience
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Asgar on 30 Apr 2019
We had notice your concern, will definitely improve the same. Hope to serve you again in future.

2/10 Terrible

Janesh Harish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Worst hotel one could stay at. Terrible! Do not even think of staying here.
Stayed 1 night in Apr 2019
Response from Asgar on 17 Apr 2019
Dear Esteemed Guest, Warm Greetings! At our hotel, our sole priority is to render efficient services to our guests. Therefore, we are disappointed to learn about your experience. We have taken note of the issue raised by you and assure you that we shall look into the matter with alacrity.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Asgar Khan on 8 Apr 2019
Dear Guest, Greetings from Hotel Milan International! Thank You for posting your review. We are glad you enjoyed your stay and look forward to have you with us in the future. Thank You Once Again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We upgraded to the "premium" Room for an extra 1k INR room was good and comfortable , room service round the clock was a joke, we needed towels, we called room service twice but no one came in the end i had to walk out of my room and get towels, we were staying there for just a night, had a hectic day and came back to the room only to find out that our ac wad not working, called room service again to see if theu can fix it l,the guy said he'll check and tell us in ten mins, nothing happened in the end. During our check out i paid for an ac room for which the ac didnt work than you hotel milan "international"
Stayed 1 night in Feb 2019
Response from Asgar Khan on 18 Feb 2019
Dear Esteemed Guest, Warm Greetings! At our hotel, our sole priority is to render efficient services to our guests. Therefore, we are disappointed to learn about your experience. We have taken note of the issue raised by you and assure you that we shall look into the matter with alacrity.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Nida Khan on 5 Feb 2019
Dear Guest, Greetings from Hotel Milan International! Thank You for posting your review. We are glad you enjoyed your stay and look forward to have you with us in the future. Thank You Once Again.

8/10 Good

Fasihuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near beach but so much noise of flights...
Stayed 2 nights in Dec 2018
Response from Nida Khan on 5 Feb 2019
Dear Guest, Greetings from Hotel Milan International! Thank You for posting your review. We are glad you enjoyed your stay and look forward to have you with us in the future. Thank You Once Again.

10/10 Excellent

Janesh Harish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every buck!
Stayed 2 nights in Dec 2018
Response from Nida Khan on 5 Feb 2019
Dear Guest, Greetings from Hotel Milan International! Thank You for posting your review. We are glad you enjoyed your stay and look forward to have you with us in the future. Thank You Once Again.

4/10 Poor

Durga, Hyderabad

Disliked: Property conditions & facilities, room comfort
Stay close to CST international Airport, Mumbai
I had a meeting to attend at the Grand Hyatt,Santacruz East, next to the Airport in Mumbai. Being a budget trip, I looked for aneconomic hotel close by and booked this one thru Expedia.It is a very old hotel and they were doing up the rooms with few rooms on the floor where I was allotted a room still fully ripped open and with all construction clutter and workers hovering around. The room was stinking with cigarette smoking. Upon request the hotel refused any change in the room. The hotel is located in the Airslope which I did realise only after checking in. All through the night you hear the drowning noise of the jumbo air craft engines' roaring, taking off on full throttle . Could not catch sleep at all.There was no hot water kettle. Although the staff obliged to get food to the room, I preferred getting breakfast by Dwight from nearby vegetarian hotel. When I wanted a late checkout by 2 hours the hotel demanded 50% extra, although it was Saturday and no takers for rooms. Atrocious. Excepting its proximity to Five star hotels where usual seminars are conducted, and if you want to stay within a budget, there is no reason why one should stay in this hotel. Even on that count it offers no value for money.
Stayed 1 night in Jun 2018
Response from Asgar on 30 Apr 2019
We have noticed your concern and are glad to offer you a free upgrade to our newly made premium rooms on your next visit. Just show this response to the reservations at time of booking.

2/10 Terrible

Jovito, Nuvem, Goa

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location
No maintenance , restaurant too expensive. Food quality not satisfactory. I will never go back there. And will not recommend .
Stayed 3 nights in Jun 2018
Response from Reservation on 29 Jun 2018
We Regret that your experience did not match to your expectations and we trust you will appreciate that this does not in any way reflect our usual service levels and hope you will give us a chance to showcase the quality for ur hotel and regain your confidence.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally different from the website they show some think different and when we went their it's not same
Stayed 1 night in Nov 2017
Response from Asgar on 9 Apr 2019
We have noticed your concern and are glad to offer you a free upgrade to our newly made premium rooms on your next visit. Just show this response to the reservations at time of booking.

2/10 Terrible

jenil, dxb

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so comfortable
Not worth even spending 1200/- inr if u cannot take disturbance of passing trains and flights every 2-3 minutes definitely you should not look forward to book.
Stayed 1 night in Jun 2017
Response from Asgar on 9 Apr 2019
We have noticed your concern and are glad to offer you a free upgrade to our newly made premium rooms on your next visit. Just show this response to the reservations at time of booking.

2/10 Terrible

business , shafi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience never go this hotel
First of all I like to advice expedia not to promote such cheap and fake hotels which waste time for people rude counter stuff don't know how to talk with guest mennerless stuff
Response from Reservation on 23 Apr 2017
Dear Esteemed Guest, Warm Greetings! At our hotel, our sole priority is to render efficient services to our guests. Therefore, we are disappointed to learn about your experience. We have taken note of the issue raised by you and assure you that we shall look into the matter with alacrity.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 4 Mar 2017
We Regret that your experience did not match to your expectations and we trust you will appreciate that this does not in any way reflect our usual service levels and hope you will give us a chance to showcase the quality for our hotel and regain your confidence.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All waist of money hotel.
Third class of hotel standard. 100% different from as it looks. Never book it. Every 15 sec a plane goes over head airport near by.
Response from Reservation on 4 Mar 2017
Dear Esteemed Guest, Warm Greetings! At our hotel, our sole priority is to render efficient services to our guests. Therefore, we are disappointed to learn about your experience. We have taken note of the issue raised by you and assure you that we shall look into the matter with alacrity.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Response from Asgar on 9 Apr 2019
Dear Guest, Greetings from Hotel Milan International! Thank You for posting your review. We are glad you enjoyed your stay and look forward to have you with us in the future. Thank You Once Again.

4/10 Poor

Falguni, Vadodara

Disliked: Cleanliness, staff & service
The hotel is not at all Internationl
Please improve staff and House keeping Management. And the facilities do not match up with the prices
Response from Reservation on 4 Mar 2017
We had notice your concern, will definitely improve the same. Hope to serve you again in future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel with bad services
Had a bad experience. The rooms are not clean enough, the staff is rude and refused to check in the customer if the expedia confirmation was not provided.
Response from Asgar on 9 Apr 2019
We have noticed your concern and are glad to offer you a free upgrade to our newly made premium rooms on your next visit. Just show this response to the reservations at time of booking.

2/10 Terrible

hemendrarai r.

Disliked: Cleanliness, staff & service, room comfort
rubbish everything
hotel is dirty staff no helpful at all i will not recommend this hotel to any one in future.

2/10 Terrible

hemendrarai r.

Disliked: Cleanliness, staff & service, room comfort
never again
rubbish never again in this hotel everything rubbish this hotel is good for local not recommend from abroad visitor to mumbai.

2/10 Terrible

regulartravelle, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor location. Bad image.
Tried to charge me INR 6000 extra although l had paid amount in full through expedia.They said my payment records was not on their system. Ended up in a small room with no facilities. Never book this hotel if you are coming from abroad. Reception staff prefers cash payments without receipts and will cooperate fully if you do this and upgrade your room to "super deluxe " !! Other better class hotels available in Andbheri West. Juhu area.
Response from Reservation on 4 Mar 2017
Thank you for your valuable feedback. We sincerely apologize for the inconvenience caused to you during your stay at Hotel Milan International We request that your experience did not match up to your expectations and we trust you will appreciate that this does not in any way reflect our usual service levels and hope you will give us a chance to showcase the quality of our hotel and regain your confidence. We truly hope we will have the opportunity to welcome you again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended to anyone
Gave me worst room I've ever seen when I ask for a little better one charged me 2400 more later when I wanted to take shower they told me wait till morning for a hot water had to wait for tea in the morning for 2 hours tea kettle was never been cleaned very bad room condition all flights lands from top of roof went to another website and booked another hotel near by . They refused to refund my upgrade money booked for 4 nights stayed only one night. Complete waste of money and time
charged me extra for room below so called upgraded

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never stay in future Milan international
Reception manager's behavior not so good he was very rigid I suggest you please withdraw that hotel's name in your site
Response from Reservation on 4 Mar 2017
We Regret that your experience did not match to your expectations and we trust you will appreciate that this does not in any way reflect our usual service levels and hope you will give us a chance to showcase the quality for our hotel and regain your confidence.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would never recommend this hotel to anyone
I am not sure why this hotel is there in Expedia. This was the first time I used Expedia thinking of getting something nice, but it turned out other way. Not only the staff is rude but also the room was scary, the AC was just hanging there on the wall like its gonna fall on me anytime. I recall it was around 3AM and all of a sudden the AC started making this huge noise, It scared the hell out of me. I mean really, then one of the hotel staff told me that it will only run for 3-4 hours and after that we need to shut it down for sometime. Man this hotel is a disaster, I was in Mumbai for my business meeting and I could not deliver it because I was feeling all sleepy , I guess you know why.

2/10 Terrible

JAMIL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

You Shin

Disliked: Cleanliness, staff & service, room comfort
Junk yard
This place is is junk yard. it ain't no hotel atmosphere. I've moved to other hotel after one night stay even though two nights were reserved and paid off advance. Total disappointment.

8/10 Good

Terary C.

Convient Location
I chose this hotel because it was near the airport and trains. As such, there is noise from those things. Other than that I found this hotels location to be pretty good for the urban adventurer. It's on a quiet narrow street so there is not a lot of traffic - good walking street. There are markets near by. The staff was ok. Those who wanted to be helpful were very help. Those who did not care to be helpful are probably related to someone who owns the hotel. Most staff were helpful happy people I would stay here again if were to stay in Mumbai and require quick/easy access to Train or Airport.

2/10 Terrible

Manish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

palwinder

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not worth stay or even displaying on the site
the room was pathetic.

4/10 Poor

Mohammad Omer

Disliked: Cleanliness, property conditions & facilities

4/10 Poor

rajender, canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Average
As expected it is not good.Need lot of improvement in rooms and services

2/10 Terrible

shantanu , maharashtra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel I have ever seen
this hotel is not of national level forget international , too costly for its facilities ....not worth

2/10 Terrible

xxxxxx.yyyyy

Disliked: Cleanliness, staff & service, room comfort
dangerous to stay
One of the dirtiest hotel I have ever entered. It is scary to see the people who stay in this hotel. Never recommended for a family.

4/10 Poor

Saurabh J.

Disliked: Cleanliness, staff & service
ok
Just ok. Only if you want to stay a night for next day flight

2/10 Terrible

rameshwari, New Delhi

Disliked: Property conditions & facilities, room comfort
Hotel was terrible.
We faced the problem of bed bugs and one of the hotel staff members was extremely rude.

4/10 Poor

NIKHIL P.

Disliked: Cleanliness, staff & service, room comfort
OK but not good
Hotel did not meet expectations. Check in time was noon but we were made to wait till 1:00 also room were not very clean, Do not go by what is shown on website. Manager was courteous and good but when I told him I only have confirmation number and not the confirmation page print he gave me hard time I then had to open confirmation in my email and show him confirmation page. This happened even after talking to them on phone 48 hrs before check in.

2/10 Terrible

Pankaj Pasari

Disliked: Cleanliness, property conditions & facilities, room comfort
Waste of money. Very bad condition.
Bad experience. Very bad. Condition of hotel is bad. Rooms are very unhygienic.

2/10 Terrible

Bijoli, Boston, MA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to subway and commercial business
Internet not available all the time as they advertised and committed before booking agreement. One router shared many people including their own stuffs and connections are overloaded due to heavy traffic. Stuffs are not helpful due to they are own management problem. Food price are extremely high than quality and taste. Room they gave me extremely noisy and dirty. Hot water never works and room service is very poor. Plane, Train, local street noise very high and big air circular fan run 24 hours attached with my room!! I requested for small cooler for my medicine to keep they never neither provided nor gave me any alternate options. This place is not good who already experiences with better accommodation!!

2/10 Terrible

alwadhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extreemely bad place to stay
smelly room. Tv not working. Bed sheet dirty. No drinking water. Staff arrogant

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pathetic
very poor hospitality and cleanness. Rude behaviour of staff

2/10 Terrible

sulu, Mauritius

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel...
Noisy, dirty, bad staff, a restaurant with fungus and paint chipping off the wall, very expensive for its quality. The photos shown on the net are very far from reality. The only good thing about the hotel is its location. It should be called a lodge not a hotel. A terrible place to be....

4/10 Poor

Mohamed suhail , South Africa, ZAF

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT'S OK
The price is high, with no breakfast, no flat screen tvs in the room as promised, when I checked out they wanted to charge me more and told me the price on Expedia was wrong, the staff is rude and do not speak any English, they are un organised, I would recommend this hotel for 1 night stay only, it is in the middle of nowhere, no food n shops around, only hardwears

2/10 Terrible

Random Traveler9

Disliked: Cleanliness, staff & service, room comfort
Avoid if possible.
Not even close to being a 3 star hotel. Don't understand who assigns these star ratings in India. The only advantage this place has is the proximity to the domestic airport. Rest is all miserable, starting from the amenities, cleanliness and location. All shabby at best, the claims from the owners on other travel websites are pure lies. The place is not even worth one star if I was to give ratings.