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Reviews of Four Points by Sheraton Navi Mumbai, Vashi

4.5 out of 5
Four Points by Sheraton Navi Mumbai, Vashi
Plot 39/1 6 To 15 Sector 30a, Vashi, Navi Mumbai, Maharashtra

Reviews

8.4

Very good

Rating 10 - Excellent. 108 out of 219 reviews" "
Rating 8 - Good. 71 out of 219 reviews" "
Rating 6 - Okay. 20 out of 219 reviews" "
Rating 4 - Poor. 15 out of 219 reviews" "
Rating 2 - Terrible. 5 out of 219 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ibrahim

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 5 nights in Mar 2024

10/10 Excellent

Hemant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Plenty of nearby dining and shopping options. Quick connection to Palm Beach Road and opportunity to travel in either direction - Navi Mumbai and main Mumbai. Polite and efficient hotel staff and good breakfast spread made our experience memorable.
Stayed 6 nights in Mar 2024
Response from Kiran Muniraj on 27 Mar 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best Regards,Kiran MunirajDirector of Operations

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Mar 2024

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 8 nights in Mar 2024
Response from Kiran Muniraj on 11 Mar 2024
Dear Guest, Thank you for such an encouraging feedback, reading this review has definitely brought a big smile to my face. My team will be thrilled to hear the kind words you have to say.Best Regards,Kiran MunirajDirector of Operations

10/10 Excellent

Deneise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel; my room was large, nice and very clean. Professional and friendly staff. I only stayed one night, but if I’m ever back again, my entire stay will be at this hotel!
Stayed 1 night in Feb 2024
Response from Kiran on 27 Feb 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Best Regards,Kiran MunirajDirector of Operations

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

6/10 Okay

Murali

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good hotel with convenient transport links. WiFi and room telephone was not working. No towels in bathroom upon check in. No laundry lists or bags in room either. Rooms need decorating and upkeep. Seem to be bent on maximising revenue rather than customer satisfaction. They seem to employ lots of freshers who lack basic communication skills. Should invest heavily in training staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

A P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Marla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruchita, Rizwan, and their teams always make me feel like I’m at home away from home. Thanks for everything, you always do, to make my stay so wonderful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Aneesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, very courteous and helpful. We loved our room and enjoyed the breakfast buffet a lot.
Stayed 8 nights in Dec 2023

10/10 Excellent

Aneesha

Stayed 2 nights in Dec 2023

10/10 Excellent

Anand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was execellent and very helpful. Restful experience. Enjoyed the breakfast spread
Stayed 2 nights in Nov 2023

4/10 Poor

Shiv

Travelled with family
Disliked: Staff & service, property conditions & facilities
Good food and that is the only plus on this property.
Stayed 2 nights in Nov 2023

10/10 Excellent

shailesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yet another great stay at the four points team very friendly and helpful and watched India win in the really relaxing bar. Well done.
Stayed 1 night in Nov 2023

6/10 Okay

hari

Stayed 2 nights in Nov 2023

10/10 Excellent

AMAR A

Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
部屋が臭い
部屋が臭い。 これはカビの臭いなのか、何の臭いなのかわからないが臭いのが気になる。 全体的に清潔感が無いのでいろいろ触りたくないし、くつろげない印象。ベッドシーツは綺麗。しかし寝ていても空気？空調？が臭いので快適ではない。 朝食は好みではなかった。食べるものがなく困った。これは個人的な好き嫌いだろう。個人的感想です。 フロントのスタッフ対応はとてもよかった。親切で丁寧。スタッフさんのおかげで、また泊まっても良いかな、と思えるホテル。 今回は立地条件からホテルを選び、出張の関係で宿泊した。次回も泊まることになるだろうが、スタッフさんの印象が悪ければすぐに違うホテルに変えると思う。
Stayed 1 night in Oct 2023

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service oriented staff
Good overall experience, away from the hustle and bustle of central Mumbai
Stayed 9 nights in Oct 2023

2/10 Terrible

Pretty

Stayed 1 night in Sep 2023
Response from Regards, Team Four Points by Sheraton Navi Mumbai on 18 Sept 2023
Dear Guest,We appreciate the time you have taken to share your experience at Four Points by Sheraton – Navi Mumbai.We regret that we were unable to live up to your expectations on this last visit, we understand your concerns and have taken measures to address them. It will be our sincere endeavour to prove our commitment to excellence and regain your trust.We look forward to your visit and giving us the opportunity to serve you with our authentic Hospitality.

8/10 Good

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and we had a comfortable stay
Stayed 1 night in Aug 2023
Response from Regards, Team Four Points by Sheraton Navi Mumbai on 5 Sept 2023
Dear Guest, Thank you for leaving a review and we are glad that you enjoyed your experience with us.

8/10 Good

MERO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing. However, they need to improve on their break fast menu. Very poor breakfast menu
Stayed 7 nights in Jul 2023
Response from Regards, Team Four Points by Sheraton Navi Mumbai on 5 Sept 2023
Dear Guest,We appreciate the time you have taken to share your experience at Four Points by Sheraton – Navi Mumbai.We regret that we were unable to live up to your expectations on this last visit, we understand your concerns and have taken measures to address them.

10/10 Excellent

VIJAY SINGH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Friendly & professional staff.
Stayed 1 night in Jul 2023
Response from Regards, Team Four Points by Sheraton Navi Mumbai on 5 Sept 2023
Dear Guest,Thank you for taking the time to review Four Points Sheraton – Navi Mumbai.

10/10 Excellent

Nija

Travelled with family
Liked: Cleanliness, staff & service
Excellent location & friendly staff. Some rules should be kept for guests to quiet down after 12am midnight. It’s an inconvenience for other guests who sleep early & business guests who have to go to work the next day. Tx
Stayed 1 night in Jul 2023
Response from Regards, Team Four Points by Sheraton Navi Mumbai on 5 Sept 2023
Dear Guest,Thank you for sharing a wonderful feedback.I’m glad to know that our team succeeded in providing you with warm, intuitive and immaculate service throughout your visit and that you have left with great memories.We pride ourselves on offering warm and delightful service to our guests and are glad to know that you found our team's responsiveness to be excellent.

10/10 Excellent

Htein

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No thank
Stayed 1 night in Jul 2023

10/10 Excellent

Ramdas

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the comfort of the bed and the room.
Stayed 1 night in May 2023

8/10 Good

Rita Mehrotra Dibble Archna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a short walk from a vibrant mall making dining and shopping so very easy. It is on a relatively quiet street. The amenities are standard for a five star hotel, but the staff and hospitality is beyond expectation. Nobody does hospitality like Indians, and this was top notch. The only disappointment was the spa - we tried to book services a couple of times unsuccessfully. Give that one a miss and enjoy the loveliest service and excellent food at the hotel.
Stayed 10 nights in Apr 2023
Response from Regards, Team Four Points by Sheraton Navi Mumbai on 5 Sept 2023
Dear Guest,We appreciate the time you have taken to share your experience at Four Points by Sheraton – Navi Mumbai.We regret that we were unable to live up to your expectations on this last visit, we understand your concerns and have taken measures to address them. It will be our sincere endeavour to prove our commitment to excellence and regain your trust.We look forward to your visit and giving us the opportunity to serve you with our authentic Hospitality.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

VASANTHA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Mar 2023

10/10 Excellent

HEMANT

Stayed 1 night in Mar 2023

6/10 Okay

C S

Travelled with family
Location is near a mall, but area outside conjusted
Stayed 1 night in Mar 2023
Response from Regards, Team Four Points by Sheraton Navi Mumbai on 5 Sept 2023
Dear Guest,Thank you for taking the time to share your review

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

6/10 Okay

Keng Siang

Business traveller
Liked: Staff & service
Prices are steep. Not value for money.
Stayed 3 nights in Jan 2023
Response from Regards, Team Four Points by Sheraton Navi Mumbai on 5 Sept 2023
Dear Guest,We regret the inconvenience caused to your during your stay.

10/10 Excellent

Suppan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 4 nights in Jan 2023
Response from Team Four Points by Sheraton Navi Mumbai Vashi on 9 Jan 2023
Dear Guest, Thank you for leaving a review and we are glad that you enjoyed your experience with us.

8/10 Good

Sandra

Stayed 1 night in Dec 2022
Response from Four Points by Sheraton Navi Mumbai Vashi on 29 Dec 2022
Dear Guest, Thank you for leaving a review and we are glad that you enjoyed your experience with us. Regards, Team Four Points by Sheraton Navi Mumbai Vashi

10/10 Excellent

Kalyan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in Navi Mumbai
Excellent location and good value hotel . Staff are well trained and super friendly. Gym is fantastic . Breakfast is very good with good friendly Chef and staff.
Stayed 1 night in Dec 2022
Response from Four Points by Sheraton Navi Mumbai Vashi on 29 Dec 2022
Dear Guest,Thank you for sharing a wonderful feedback.I’m glad to know that our team succeeded in providing you with warm, intuitive and immaculate service throughout your visit and that you have left with great memories.We pride ourselves on offering warm and delightful service to our guests and are glad to know that you found our team's responsiveness to be excellent.Warm Regards,Team Four Points by Sheraton Navi Mumbai Vashi

10/10 Excellent

prashant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Place is very nice and next to a mall so you will number of options for food also if you have spare time then you can spend your time in a mall next to it
Stayed 1 night in Dec 2022
Response from Team Four Points by Sheraton Navi Mumbai Vashi on 29 Dec 2022
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Warm Regards,Team Four Points by Sheraton Navi Mumbai Vashi

10/10 Excellent

RAJESH

Stayed 3 nights in Dec 2022
Response from Regards, Team Four Points by Sheraton Navi Mumbai on 5 Sept 2023
Dear Guest,Thank you for taking the time to share your review

4/10 Poor

Harshal

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not recommended
I stayed at this property several times before Covid. but i am sure that they are not maintaining rooms as they were stinking, Bathroom was not cleaned properly. Food is nice at this property but paying such a high price for such room is not worth.
Stayed 2 nights in Nov 2022
Response from Four Points by Sheraton Navi Mumbai Vashi on 25 Nov 2022
Dear Guest,We appreciate the time you have taken to share your experience at Four Points by Sheraton – Navi Mumbai.We regret that we were unable to live up to your expectations on this last visit, we understand your concerns and have taken measures to address them. It will be our sincere endeavour to prove our commitment to excellence and regain your trust.We look forward to your visit and giving us the opportunity to serve you with our authentic Hospitality.Warm Regards,Team Four Points by Sheraton Navi Mumbai Vashi

10/10 Excellent

HEMANT

Stayed 1 night in Nov 2022
Response from Four Points by Sheraton Navi Mumbai Vashi on 25 Nov 2022
Dear Guest, Thank you for leaving a review and we are glad that you enjoyed your experience with us. Warm Regards,Team Four Points by Sheraton Navi Mumbai Vashi

10/10 Excellent

DEVANANDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Navi Mumbai.
Great location and excellent service.
Stayed 3 nights in Nov 2022
Response from Four Points by Sheraton Navi Mumbai Vashi on 25 Nov 2022
Dear Guest, Thank you for leaving a review and we are glad that you enjoyed your experience with us. Looking forward to welcoming you again! Regards, Team Four Points by Sheraton Navi Mumbai Vashi

10/10 Excellent

Larry Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From our moment of arrival to departure (7 days) everyone was dedicated to our comfort and meeting our needs. Special kudos to Sushma, Neha, Vaishal, and Latasha!!!
Stayed 11 nights in Nov 2022
Response from Team Four Points by Sheraton Navi Mumbai Vashi on 25 Nov 2022
Dear Guest, Thank you for highlighting the exceptional experience you had during your stay with us. We have been working tirelessly to create the moments you've had with us and we are happy to see we met your expectations. I will personally convey the appreciation to the team who ensured your stay memorable and will also pass your words of encouragement to Shushma,Neha, Vishal and Latasha. We will look forward to seeing you once again amidst us.Warm regards, Team Four Points by Sheraton Navi Mumbai Vashi

10/10 Excellent

Murali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff is friendly, polite and courteous. Always attentive to guest needs. Front office staff Santosh and Manisha were always helpful. Amenities are good. Well patronised by foreigners and local tourists.
Stayed 4 nights in Sep 2022
Response from Four Points by Sheraton Navi Mumbai Vashi on 6 Oct 2022
Dear Guest, Thank you for leaving a review and we are glad that you enjoyed your experience with us. Santosh & Manisha would be excited to know that you enjoyed their service! they are always going the extra mile during his time at work. We will definitely share this with them. Looking forward to welcoming you again! Regards, Team Four Points by Sheraton Navi Mumbai Vashi

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great location and clean property
Great location and nice & clean property. Room service can be improved instead of guests making the same request multiple times and getting no response. The breakfast buffet was delicious.
Stayed 3 nights in Sep 2022
Response from Four Points by Sheraton Navi Mumbai Vashi on 6 Oct 2022
Dear Guest, Thank you for highlighting the experience you had during your stay with us. We have been working tirelessly to create the moments you've had with us and we are happy to see we met your expectations. I will personally convey the appreciation to the team who ensured your stay memorable.Warm Regards,Team Four Points by Sheraton Navi Mumbai Vashi

10/10 Excellent

Mikeson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation and excellent staff. Absolutely recommended 👍.
Stayed 9 nights in Jun 2022
Response from Team Four Points By Sheraton Navi Mumbai on 6 Jul 2022
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about your stay experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best Regards, Team Four Points By Sheraton Navi Mumbai

10/10 Excellent

Harshal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to go
It was amazing .. nice, neat and clean, quite room. Perfect size. Nice breakfast. Quick check inn, fast service. I love this property.
Stayed 1 night in Jun 2022
Response from Team Four Points by Sheraton - Navi Mumbai on 18 Jul 2022
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about your stay experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best Regards, Team Four Points by Sheraton- Navi Mumbai

8/10 Good

Ang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff service was excellent and willing to accomodate requests.
Stayed 12 nights in Mar 2022
Response from Team Four Points by Sheraton - Navi Mumbai on 3 Apr 2022
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about your stay experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Poor

Moinul Haque

Stayed 3 nights in Mar 2022
Response from Team Four Points by Sheraton - Navi Mumbai on 3 Apr 2022
Dear Guest, We appreciate the time you have taken to share your experience at Four Points by Sheraton – Navi Mumbai. We regret that we were unable to live up to your expectations on this last visit, we understand your concerns and have taken measures to address them. It will be our sincere endeavor to prove our commitment to excellence and regain your trust. We look forward to your visit and giving us the opportunity to serve you with our authentic Hospitality.

10/10 Excellent

Sonal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay and they upgraded my room on arrival. VERY COOPERATIVE AND DELIGHTFUL STAY
Stayed 1 night in Oct 2021
Response from Team Four Points by Sheraton - Navi Mumbai on 30 Jan 2022
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about your stay experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best Regards, Team Four Points by Sheraton - Navi Mumbai

8/10 Good

HAITHAM

Stayed 4 nights in Nov 2021