"We stayed at this hotel from Wednesday through Saturday and unfortunately experienced several issues that made our stay disappointing.
On Friday, our room lost water service for a period of time. When the water returned, it only came back to the shower and not the sink. There were also black flecks coming out of the shower water that collected on the tub floor, which raised concerns about water quality and cleanliness.
That same day, we returned to our room around noon to find the smoke alarm beeping. Maintenance responded promptly and replaced the unit, explaining that the battery had already been changed earlier in the week. However, at 11:30 that night, the alarm started beeping again. After being unable to get it resolved, we removed it from the ceiling and took it to the front desk ourselves.
The bed and pillows were also very uncomfortable. We ended up purchasing pillows during our stay because the ones provided offered little support. Another guest even commented in the elevator that the bed felt like "a boulder in disguise."
We understand this is an older property, and age itself is not a problem. However, the overall condition and maintenance of the hotel were not what we expected. The breakfast was decent each morning, and the pool appeared to be enjoyed by other guests.
Unfortunately, the maintenance issues, water problems, and lack of comfort outweighed the positives. Based on our experience, I would not recommend this hotel or the room we were assigned."
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