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Reviews of The Westin Mount Laurel

4 out of 5
The Westin Mount Laurel
555 Fellowship Rd, Mount Laurel, NJ

Reviews

8.4

Very good

Rating 10 - Excellent. 538 out of 1002 reviews" "
Rating 8 - Good. 257 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Mar 2024
Response from Seiko Hurdle on 16 Mar 2024
Thank you for your feedback regarding your recent stay with us. It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt Laurel NJ.

8/10 Good

Robert

Stayed 2 nights in Feb 2024

10/10 Excellent

Ebony

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and breakfast was amaxong. Would reccommened paying for the all you can eat breakfast
Response from Seiko Hurdle on 23 Feb 2024
Thank you for your feedback regarding your recent stay with us.

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice! Staff was helpful and moved our room to be by our friends!
Stayed 1 night in Feb 2024
Response from Seiko Hurdle on 23 Feb 2024
Thank you for your feedback regarding your recent stay with us.

10/10 Excellent

Jaimie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was really nice! We chose The Westin because of the bar and restaurant onsite, and the pool. This place is clean, comfortable, staff was very inviting, and OMG the food at the restaurant was amazing! The heated pool was nice, slightly disappointed with the hot tub (temp and jets were so-so.) For the first time ever, we ordered desert with the room service...SOOO good! I really liked that the TV was set up to easily log into your own streaming accounts and also easily reset when leaving, although I believe the hotel does that when checking out. I requested our room have a mini fridge, that was not a problem at all. The only thing that was a little annoying was the sound when the heating/ac system kicked on/off. Nice shower, great water pressure and I loved that there were pump bottles of shampoo, conditioner and bodywash right on the shower wall. Overall, this place is really nice, I would definitely stay again and recommend.
Stayed 1 night in Feb 2024
Response from Seiko Hurdle on 16 Mar 2024
Thank you for your feedback regarding your recent stay with us. It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt Laurel NJ.

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had an excellent stay here. It was very clean, the staff was friendly and the atmosphere was peaceful. We enjoyed the hot tub !
Stayed 2 nights in Feb 2024
Response from Seiko Hurdle on 15 Feb 2024
Thank you for your feedback regarding your recent stay with us.

10/10 Excellent

MeMe

Stayed 1 night in Dec 2023

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and shopping centers. Highly recommend this hotel.
Stayed 1 night in Dec 2023
Response from Seiko Hurdle on 15 Feb 2024
Thank you for your feedback regarding your recent stay with us.

10/10 Excellent

Dina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but mattress very soft
Stayed 1 night in Dec 2023
Response from Seiko Hurdle on 15 Feb 2024
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt. Laurel NJ.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So far I like the environment. The staff was friendly It smells great here and it clean
Stayed 1 night in Dec 2023
Response from Seiko Hurdle on 15 Feb 2024
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt. Laurel NJ.

10/10 Excellent

Kyla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Katie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ONLY reason I chose to book with Westin Mount Laurel was for the hot tub — as my mother's Christmas gift. She is in severe pain from terrible spine, hip, and rheumatoid arthritis conditions and walking with a cane. I, too, suffer from RA and have recent injuries. Our plan was to relax and use the hot tub often. We couldn't use the hot tub. You could not see the bottom of the hot tub or pool due to cloudy, unsanitary and unbalance water. They drained both Wednesday. The hot tub reopened late on Wednesday while the pool was filling. It was lukewarm. When we turned on the jets, a burst of cold, cloudy water was observed, which told us that the lines were not fully purged and that there was a possible cross connection to the pool. Lots of grout is missing was missing and a harbor for bacteria, along with wall saturated with moisture. On top of that, our showers were lukewarm at best and the carpets wreaked of toxic carpet cleaner. The accessible outdoor walkway was covered with wet leaves and cigaretted butts — a hazard for my mother with her cane and any wheelchair user. I attempted to get help from Expedia and when they called the hotel, manager Ali lied to them about the hot tub being closed. Bad service from the hotel and Expedia for not digging deeper. We deserve a large discount. This was not relaxing or worth the money.

10/10 Excellent

HEIDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Diane

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was nice and I liked that we were able to bring our dog. What I didn’t like was the bathroom ceiling. It looks that they were still working on it. It looked chipped and needs painting.
Stayed 1 night in Dec 2023
Response from Seiko Hurdle on 15 Feb 2024
Thank you for your feedback regarding your recent stay with us.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in area
Cleanest and best maintained hotel/motel/inn in the area. Housekeeping daily without "appointments" which is mandated at other places. Room consistently re-stocked with supplies. Friendly staff.
Stayed 3 nights in Dec 2023
Response from Seiko on 23 Feb 2024
Thank you for your feedback regarding your recent stay with us.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

anthony

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Robert, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Roland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay food is excellent for any event
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean. Would return again. Kids enjoyed the pool.
Stayed 1 night in Nov 2023
Response from Seiko Hurdle on 18 Dec 2023
Thank you for your feedback regarding your recent stay.We look forward to serving you in the future.

10/10 Excellent

Austin

Stayed 1 night in Nov 2023

8/10 Good

aaron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and reasonably priced.
I was heading to North Jersey on the turnpike and decided to quit for the day. Found the Westin just as I exited the highway. It was a real treat, great bed, excellent shower, extensive bar, good food, friendly staff, and very reasonable. Breakfast buffet was extensive and reasonably priced. Great location. I will return.
Stayed 1 night in Nov 2023
Response from Seiko Hurdle on 18 Dec 2023
Thank you for your feedback regarding your recent stay.We look forward to serving you in the future.

8/10 Good

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Chera

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was relaxing I had a nice time in the pool and got tub
Stayed 1 night in Nov 2023
Response from Seiko Hurdle on 16 Nov 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt. Laurel NJ.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room
Stayed 2 nights in Oct 2023
Response from Seiko Hurdle on 16 Nov 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt. Laurel NJ.

8/10 Good

James

Stayed 1 night in Oct 2023
Response from Seiko on 28 Oct 2023
Thank you for your feedback.

10/10 Excellent

james

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Seiko on 28 Oct 2023
Thank you for your feedback.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was verxcellent!y nice, clean and the restaurant bar is e
Stayed 2 nights in Sep 2023
Response from Seiko on 19 Oct 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt Laurel NJ.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very quiet. Nice play to lay our head. It was convenient and close to multiple functions we had this past weekend.
Stayed 2 nights in Sep 2023
Response from Seiko on 19 Oct 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt Laurel NJ.

10/10 Excellent

inetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property clean and easy asset to stores.
Stayed 1 night in Jul 2023
Response from Seiko on 19 Oct 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt Laurel NJ.

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 1 night in Sep 2023
Response from Seiko on 19 Oct 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt Laurel NJ.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, really close to the Turnpike. Starbucks across the street.
Stayed 1 night in Aug 2023
Response from Seiko Hurdle on 19 Oct 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt Laurel NJ.

10/10 Excellent

mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Seiko on 28 Oct 2023
Thank you for your feedback.

10/10 Excellent

Ollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best and most comfortable stay……and they have a bar downstairs 😜
Stayed 1 night in Aug 2023
Response from Seiko on 19 Oct 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt Laurel NJ.

8/10 Good

Keri

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was great all around. Clean and comfy. Quiet. Good parking. Good food. Comfy beds. I would have rated a 5 but the AC didnt work well in our room and the TV was fuzzy, 2 amenitiesthat should be working at the rate we paid. Pool was nice but the floors were so slippery way too dangerous for kids.
Stayed 2 nights in Aug 2023
Response from Seiko on 17 Aug 2023
Thank you for your feedback regarding your recent stay with us. It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt. Laurel NJ.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
OK but fix the issues
What you can expect but all 4 USB ports were broken so wasn’t able to charge anything and they couldn’t provide a solution.
Stayed 1 night in Aug 2023
Response from Seiko on 17 Aug 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt. Laurel NJ.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overnight stay
Other than the entrance to the hotel, which is on the side of the building with an extremely narrow walkway, the hotel and accommodations were phenomenal. Will definitely stay again, but there has got to be a better place to park for check-in.
Stayed 1 night in Jul 2023
Response from Seiko on 17 Aug 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt. Laurel NJ.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here. Excellent!
Stayed 2 nights in Jul 2023
Response from Seiko on 17 Aug 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt. Laurel NJ.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Every person of the staff that we dealt with was delightful
Stayed 2 nights in Jul 2023
Response from Seiko on 17 Aug 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt. Laurel NJ.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, bar and breakfast were great!
Stayed 2 nights in Jul 2023
Response from Seiko on 17 Aug 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt. Laurel NJ.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Tom

Checked in super late and the staff was so nice at the late hour. Morning breakfast was great. Place was super clean in general. Would definitely recommend this place and would come back myself
Stayed 1 night in Jul 2023
Response from Seiko on 17 Aug 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt. Laurel NJ.

10/10 Excellent

Lauren

Stayed 1 night in Jul 2023

10/10 Excellent

Joseoh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

ana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Everything good
Stayed 1 night in Jul 2023

8/10 Good

Akhileshwar

Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great staff, and clean room!
Stayed 2 nights in Jul 2023
Response from Seiko on 8 Jul 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt. Laurel Nj.

4/10 Poor

Joy

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Upon entering room # 426, there was a strange stench. I had to continuously light incense, to cover up. This is not the 1st, yet, will be, the last time, I encounter hygeine is NOT, of this company's vocabulary. A bed pillow, had a dark marking on it, as if it was used to wipe something. The sheets, smelled like diseased feet. Possible fleas/ticks in the carpet, as everytime I stood for more than a min.,my ankles and legs would begin to itch.
Stayed 3 nights in Jul 2023
Response from Seiko on 17 Aug 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt. Laurel NJ.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Smooth check-in, very clean building and room, excellent buffet breakfast; would recommend to anyone
Stayed 1 night in Jul 2023
Response from Seiko on 8 Jul 2023
Thank you for your feedback regarding your recent stay with us.It was a pleasure serving you and I hope you choose us again the next time your travels take you back to Mt. Laurel NJ.