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Hotel Zvezdnaya very close to an underground metro station
Alex
Stayed 2 nights in Sep 2018
Response from Zvezdnaya on 14 Nov 2018
Thank you for visiting our hotel.
8/10 Good
Dennis, Beersheba
31 Aug 2015
Liked: Cleanliness, staff & service, room comfort
Hotel Zvezdnaya
The hotel is located far from the city center, but with the Metro (nearest station is a 20 minut walk away) you can get there.
The rooms are clean, free wi-fi is available.
This is one or at most two star hotel. I can't understand why it is rated as three star property. The only upside is a great view from high floors -- that's it. Rooms are outdated, but bathrooms are even worse. However, the worst part of this hotel is the staff -- absolute ignorance.
I've stayed in hotel for 4 nights. I'm fully satisfied about comfort and price. But the beds is too old and cafe on a first floor is terrible. Prices to high! So anyway I'm recommend this hotel to anyone because the price is very good
No one speak a word of English in this hotel, the staff is very unfriendly. Rooms are dirty. It is miles away from the nearest metro station. Unless you can speak Russian, forget about staying at this hotel. You will have the worst experience ever.
Be careful when choosing a hotel that shows you pictures shot at night. Something is being concealed. There was a stale dampness to the floor level I was on. I did not enjoy my stay at this hotel. The staff are professional and try to be helpful. Considering this is my first visit to Russia. Perhaps I am aiming too high.
For standard rooms toilet and bathroom are shared between 2 rooms?!!!
The hotel is located far from metro (subway) - around 20 minutes walking, it's not easy to find the place. Half of the hotel is under construction hopefully this will improve the place in future. Now the hotel have not good reputation.
The room was very clean and well furnished, for the price i think is good, big room
and confortable, the restaurant offers good food for good price.You have to walk to/ from train station about 10-15 minutes or get a tram to the station close to the hotel
The building is old and need more updates. Half of the staff at the reception don't speak a word in English and don' t want to make an effort to understand and help the clients but others ,even dont speak English are very helpful and will try to undertand what do you need and help effectively.Is a kind of luck who are at the reception.
Near you can visit by a short walk the tower of Communications, the centre of Exhibitions with nice buildings but inside bad conditions, the monument to the space explorers and go the the Cosmos hotel to the folk dances highly recomended!
Алина на ресепшене систематически портит отдых клиентам, систематически грубит и совершает очень плохие поступки
Verified traveller
Stayed 3 nights in Jun 2021
4/10 Poor
Natasha
3 Jul 2021
Liked: Cleanliness
Disliked: Staff & service
Natasha
Stayed 3 nights in Jun 2021
4/10 Poor
Natasha
Business traveller
1 Jul 2021
Liked: Cleanliness
Disliked: Staff & service, room comfort
***
I used to love the hotel, and always stayed there when in Moscow.
But this time around one of the staff was incredibly rude, and so I even left the hotel when it was paid and stayed elsewhere.
But it's only one person (a receptionist named Alina). Otherwise, the hotel is nice
Отвратное отношение, невкусные завтраки, вонь в номерах, тип 3 звезды не соответствует! Ванна и туалет грязные! Через закрытые окна слышно шум машин так что уснуть невозможно! Матрасы старые! Пружины впиваются в спину!!!! Жалко отданные деньги! Бронировали онлайн и нам отказались вернуть деньги!
Pésima la atención de Recepcion. No hablan ingles. El desayuno muy malo y pobre. Habitaciones sucias y lo mas desagradable es que hacen el aseo cada 3 días. Sin dudarlo no lo recomiendo.
esteban
Stayed 9 nights in Jun 2017
6/10 Okay
Daniel
12 May 2017
Disliked: Staff & service
Lo mínimo esperado.
Lugar tranquilo, instalaciones operativas. Como local e instalaciones esta bien, lo minimo esperado.
La atención del personal es terriblemente mala. Te ira bien si no tienes que interactuar con algún empleado.
Отель соответствует цене. Уютно, быстро, все по-деловому. Будет возможность, еще раз воспользуемся. Не понятно, почему в отзывах было сказано о плохой атмосфере в гостиннице, ничего такого не заметили. Ночной вид их окна на телебашню - восхищает.
Мне все понравилось, одноместный номер по очень доступной цене. Номер был чистый, простой и очень аккуратный. Есть все для комфортного проживания.
svetlana
6/10 Okay
viktor
25 May 2016
Просто бюджетно
Был одну ночь, стандарт одноместный 1400 номер. Поздний заезд и кафе внизу до 22 часов работало. Доброжелательные девушки на рецепшен. Номер нормальный, но запах старого фонда. Окно не открыть - шум. ВДНХ рядом - 30 минут пешком парком. За 2900 руб в центре адекватно. Завтрак прост по ассортименту. В целом3,5 балла из 5 х
viktor
6/10 Okay
Verified traveller
18 Dec 2015
Liked: Cleanliness, room comfort
Disliked: Staff & service
Бюджетный вариант
В описании отеля написано, что есть бесплатная бутилированная вода. По факту в номере её нет, позвонили на ресепшин, где сказали, что воду нужно заказывать с утра. На вопрос, что делать тем, кто заселился вечером обещали подумать и перезвонить, но судя по тому, что не перезвонили, наверное ничего не придумали.