All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I think everything was great. Already planning on coming back in November for another habs game. This places was super clean. The only thing I hated was the elevator. It seem static and lights kept flickering
Ethan Andrew Edmund
Stayed 3 nights in Apr 2024
Response from Best Western on 18 Apr 2024
Ethan Andrew Edmund,Thanks for taking the time in reviewing us and we are glad you enjoyed your stay with us.CarloGeneral Manager
right now it is bad with construction it took me 45 minutes to get a parking spot in front of the hotel so I could check in.... then just to drive to the parking garage another 20 minutes.... I think it will new looked this for all of 2024...
jack
Stayed 2 nights in Apr 2024
Response from Best Western on 18 Apr 2024
Jack,Thanks for taking the time in giving us your feedback.CarloGeneral Manager
The only thing we did not like was the fact that our room on the second floor was facing another wall of the hotel so we had no light into our room and could not take in the sights of the city. On the other hand we got to check-in before our regular time so that was a good thing and may have accounted for the room selection.
John
Stayed 4 nights in Apr 2024
Response from Best Western on 17 Apr 2024
John,Thanks for the feedback and sorry for the view.CarloGeneral Manager
I keep choosing this best western location because it feels like home. The rooms are just right and so comfortable are the beds. The check is process is amazing and checking out is pretty fast. Staff always answers questions and they make great suggestions. I love it here ❤️👍
Ashley
Stayed 3 nights in Apr 2024
Response from Best Western on 15 Apr 2024
Ashley,Thanks for the positive feedback and we are glad that you enjoy staying with us.CarloGeneral Manager
8/10 Good
Guy
14 Apr 2024
Liked: Property conditions & facilities
Guy
Stayed 3 nights in Apr 2024
Response from Best Western on 15 Apr 2024
Guy,Thanks for the score.
6/10 Okay
Giovanni
14 Apr 2024
Liked: Cleanliness, staff & service
Giovanni
Stayed 2 nights in Apr 2024
Response from Best Western on 15 Apr 2024
Giovanni,Thanks for the score.
8/10 Good
Stephanie
Travelled with family
14 Apr 2024
Liked: Cleanliness, staff & service
Clean, and great staff that were very helpful!
Stephanie
Stayed 3 nights in Apr 2024
Response from Best Western on 14 Apr 2024
Stephanie,Thanks for taking the time to give us your feedback.CarloGeneral Manager
This hotel is an amazing place to stay for a getaway. The hotel is spacious. The rooms are spacious AND CLEAN!!!. If you expect it to be quiet on the streets of Montreal it isn’t. The staff are friendly and plenty of restaurants around. 5 minute walk to the bell centre!!! A MUST stay!
Melissa Filomena
Stayed 1 night in Apr 2024
Response from Best Western on 13 Apr 2024
Melissa Filomena,Thank you for taking the time in reviewing us.CarloGeneral Manager
There was a very strong natural gas smell in the lobby in the evening. I'm assuming this was from the restaurant above the lobby but it was a little concerning.
Valerie
Stayed 2 nights in Mar 2024
Response from Best Western on 12 Apr 2024
Valerie,Thanks for the feedback and the smell was taken care of once the fire department got here.
Frederick,Thanks for taking the time in scoring us.
6/10 Okay
Sharon
Travelled with family
11 Apr 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Excellent location but…
Room was not clean, found a dirty sock on the floor and used soap in the shower. Told staff at 9 am, came back to our room at 1pm and it was still not cleaned. Reported again at 1:30pm to front desk, the room was cleaned but yet again the sock had not been moved. Doesn’t make you feel great about sleeping in the bed!
Sharon
Stayed 2 nights in Apr 2024
Response from Best Western on 11 Apr 2024
Sharon,We are sorry to read about this experience we will advise the required department and ensure this does not happen again.CarloGeneral Manager
I loved the new and clean rooms, amazing housekeeping and friendly people at reception. Really good amenities and a modern and chic location in downtown. Very accessible to the nightlife and old city. Will definitely stay here again when I'm back in Montreal!
Juanita
Stayed 4 nights in Mar 2024
Response from Best Western on 9 Apr 2024
Juanita,Thanks for the time you took in reviewing us and giving us a good score.
6/10 Okay
Nicole
Travelled with family and small children
9 Apr 2024
Liked: Cleanliness, staff & service
Pros: Staff was super friendly and helpful. It was a block away from rue Sainte-Catherine and plenty of restaurants around. Super convenient for location. Bell Center was a block away. Check in and check out was super easy and quick.
Cons: The hotel definitely needs some upgrades but everything still worked fine. Things are dated and the elevators are so tiny. Fridge was also tiny, and bed was a bit uncomfortable. I didn’t care for the way we were treated by the parking garage attendants but that had nothing to do with the hotel staff as it’s separate companies. The parking is through a third party company in a garage behind the hotel. I did address it with the hotel and they were apologetic which brings me back to the pros regarding the staff being accommodating and friendly.
Nicole
Stayed 3 nights in Apr 2024
Response from Best Western on 12 Apr 2024
Nicole,Thanks for taking the time in giving us your feedback..This will help us to improve in areas where we may have failed.CarloGeneral Manager
Exclelente servicio desde que llegamos, nos atendieron en nuestro idioma, muy amable, nos ayudaban con las dudas que teníamos, todo cerca del downtown había restaurante en el hotel y podiamos salir a comer cualquier tipo de comida por lo centrico del lugar lo recomiendo, nos gusto mucho, gracias
Sandra luz
Stayed 2 nights in Apr 2024
Response from Best Western on 8 Apr 2024
Sandra luz,Thank you for taking the time in reviewing us and also for the score.CarloGeneral Manager
Great central location. Easy to Centre Bell, Metro, shopping, bars/restaurants.
A litle attention to the ice machines. Check and clean for mold. Had large chunks end up in my ice bucket. Rather gross. Would not use ice here for my drinks.
Brian
Stayed 2 nights in Apr 2024
Response from Best Western on 8 Apr 2024
Brian,Thanks for the feedback, but ,machines are cleaned every month sorry to hear you got a chunk of ice .
Great location! But older and not the cleanest/upkept.
Lindsay
Stayed 2 nights in Apr 2024
Response from Front Desk on 7 Apr 2024
Thank you for taking the time to review our property. We are sorry to hear that your experience during your recent stay with us did not exceed expectations and will use your feedback to strive towards implementing improvements for future stays. We hope to have the pleasure of hosting you again in the future!
Was very clean, staff were awesome ! Very central hotel to everywhere we wanted to go an explore and of course close to the Bell Centre we were walking distance !!!
Angelina Marissa
Stayed 4 nights in Mar 2024
Response from Best Western on 5 Apr 2024
Angelina Marissa,Thanks for taking the time in giving us a review and score.CarloGeneral Manager
6/10 Okay
Luciano
Travelled with partner
4 Apr 2024
Liked: Staff & service
Front desk help was wonderful.
Didn’t like that there is no parking, but it’s downtown so it’s a normal thing, I guess.
What I didn’t like was the room size, it was about the size of a shoebox.
Luciano
Stayed 2 nights in Mar 2024
Response from Best Western on 4 Apr 2024
Luciano,Thanks for the feedback and we are sorry to see you found the room the size of a shoe box but it was the type of room reserved.CarloGeneral Manager
This hotel stay was just…sufficient. It is very dated and old so you can imagine how that impacts everything. The bed/bedding and front entry way were the worst off. Parking is not ideal. It’s a lot 1 block south, but can only get to it on the other side of the building making it more like 2 blocks. You can un/load in front of the hotel at least. If you plan to park and leave the car it’s $18/day. But we went out a few times to sight see and eat so paid $12 a handful of times over our 2 nights. It’s 1.5 blocks from the arena so that was the large pull to stay here. Was very walkable! The price point brings the associated company, mostly. Manage expectations and you’ll be fine.
Jennifer
Stayed 2 nights in Mar 2024
Response from Best Western on 1 Apr 2024
Jennifer,Thanks for taking the time in giving us your feedback
8/10 Good
Yan
31 Mar 2024
Liked: Cleanliness, staff & service
Good convenient location to get anywhere, just don’t book during hokey playoff season lol streets are blocked everywhere unless you are walking and transportation.
Overall we had a good 4 night stay.
The location was excellent for our planned events at the Bell Centre. The shopping centres were minutes away.
The hotel is older with some nice renovations.
The air conditioning unit in the window was loud when it was active.
We had great housekeeping service. When we left for the day we’d come back to a made bed and clean towels/linens.
Kelly
Stayed 4 nights in Mar 2024
Response from Best Western on 30 Mar 2024
Kelly,Thanks for the positive feedback and we are glad to see you enjoyed your stay.CarloGeneral Manager
all good things! it’s important to note that a one queen bed room was a lot smaller than the picture looked. two travellers was pretty crammed. you also need to make sure the cardholder is present at check in if a payment hasn’t been pre-made. some people in front of us had issues. great hotel if you are going to a centre bell event