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Reviews of Key West Inn - Millbrook

2.5 out of 5
Key West Inn - Millbrook
2275 Cobbs Ford Rd, Millbrook, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 301 out of 691 reviews" "
Rating 8 - Good. 259 out of 691 reviews" "
Rating 6 - Okay. 70 out of 691 reviews" "
Rating 4 - Poor. 32 out of 691 reviews" "
Rating 2 - Terrible. 29 out of 691 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and great location
Stayed 1 night in Apr 2024
Response from KEY WEST INN on 18 Apr 2024
THANK YOU. GLAD YOU ENJOYED YOUR STAY.

8/10 Good

FX

Liked: Cleanliness, staff & service, property conditions & facilities
Bargain property with good value.
Stayed 1 night in Apr 2024
Response from KEY WEST INN on 15 Apr 2024
WE APPRECIATE YOUR REVIEW. WE WORK HARD TO PROVIDE OUR GUESTS A GOOD EXPERIENCE.

8/10 Good

Mark F

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that the comforter had cigarette burn holes. The room was very clean. Being a smoker i dont want the room to smell bad and it didn't.
Stayed 1 night in Mar 2024
Response from Keywest inn on 19 Mar 2024
Thank you so much for taking time to share your experience.

2/10 Terrible

leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia maps indicated three hotels with similar pricing. Excluding fees and taxes. I picked one with lowestest net cost. Later found Expedia charged me $more fees. Customer service indicated I have no recourse for refund...but if I had a screen shot of map...it would've been refunded. Note...take screen shot of map hotel pricing.
Stayed 1 night in Mar 2024
Response from Kwi on 15 Mar 2024
Sorry for inconvenience. If you book it with Expedia or third parties we have no control of pricing and cancellation.

8/10 Good

Larry

Liked: Cleanliness, property conditions & facilities
Convenient to the Interstate. Easy check in. Major restaurants are close by.
Stayed 1 night in Mar 2024
Response from KEY WEST INN on 13 Mar 2024
HAPPY TO HAVE SERVED YOU. HOPE TO SEE YOU AGAIN SOON.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kwi on 11 Mar 2024
Thanks for staying with us and sharing your experience

10/10 Excellent

Quintin

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from KEY WEST INN on 22 Feb 2024
SO GLAD YOU ENJOYED YOUR STAY. LOOKING FORWARD TO SEEING YOU AGAIN.

2/10 Terrible

Gerald

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated don't know how it gets 8.2 unless it was a typo2.8
Stayed 1 night in Feb 2024
Response from Keywest inn on 11 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property.
Stayed 1 night in Jan 2024
Response from Kwi on 3 Feb 2024
Thanks for staying with us and sharing your experiences.

10/10 Excellent

Elizabéth

Travelled with group
Liked: Amenities
Stayed 1 night in Jan 2024
Response from KWI on 14 Jan 2024
Thank you so much for taking time to share your experience.

2/10 Terrible

Gwendolyn

Travelled with family
Liked: Amenities
Disliked: Cleanliness
I had bugs in my room I told the clerk about the bugs he said someone probably didn't close the door behind and they come in.
Stayed 1 night in Jan 2024
Response from KWI on 14 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations

8/10 Good

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Keywest inn on 28 Dec 2023
Thank you so much for taking time to share your experience.

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight on a long road trip.
Stayed 1 night in Dec 2023
Response from Keywest inn on 27 Dec 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room and easy access on and off freeway
Stayed 1 night in Dec 2023
Response from KWI on 24 Dec 2023
Thank you so much for taking time to share your experience.see you soon

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Keywest inn on 15 Dec 2023
Thank you so much for taking time to share your experience

8/10 Good

George, RALEIGH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from KWI on 30 Nov 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

ruby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, clean, easy access, convenient, quiet,
Stayed 2 nights in Nov 2023
Response from Keywest inn on 29 Nov 2023
Thank you so much for taking time to share your experience.

4/10 Poor

willie

Stayed 1 night in Nov 2023
Response from Keywest on 29 Nov 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's fine for the price. Our room smelled a little odd but one we turned the heater on it went away.
Stayed 1 night in Nov 2023
Response from Keywest inn on 26 Nov 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

SHUMAINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large room. Clean. Bed was super comfy.
Stayed 1 night in Nov 2023
Response from KWI on 21 Nov 2023
Thank you so much for your valuable comment.

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Nov 2023
Response from KWI on 15 Nov 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

Garry

Stayed 1 night in Nov 2023
Response from KWI on 29 Nov 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good stay
Location is excellent, rooms are perfect, no different then staying at any top notch motel.
Stayed 1 night in Oct 2023
Response from Kwi on 6 Nov 2023
Dear Steve,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time.Thank you for your business, and we can't wait to serve you again.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay after a long drive!
Stayed 1 night in Oct 2023
Response from Kwi on 4 Nov 2023
Thank you for staying with us and sharing your experience. See you soon

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2023
Response from KWI on 18 Nov 2023
Thank you so much for taking time to share your experience.

8/10 Good

MICKEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from KWI on 30 Oct 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from KWI on 27 Oct 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Class
The owner is present on the property, and takes a personal interest in the presentation. It is the very best small hotel you can find for the price.
Stayed 2 nights in Oct 2023
Response from kwi on 25 Oct 2023
Thank you so much for taking time to share your experience and staying with us.

10/10 Excellent

Renato

Stayed 1 night in Oct 2023
Response from Keywest inn on 24 Oct 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Good location close to the interstate but could not hear the road noise.
Stayed 1 night in Oct 2023
Response from kwi on 22 Oct 2023
Thank you so much for your valuable comment and staying us.

8/10 Good

Danielle

Stayed 1 night in Oct 2023
Response from KWI on 15 Nov 2023
Thank you so much for taking time to share your experience.

8/10 Good

Delilah

Liked: Cleanliness, staff & service, room comfort
Adequate
Room was clean. The lady at check in was very nice helpful and friendly A little dated but everything worked and the bed was comfortable. Not one single picture on the walls in the room was strange. The breakfast was sad. Was turned off from eating cereal because the milk option was a gallon from Walmart in the mini fridge on the counter. No one was tending the area so I’m not that brave. The little fake flower arrangements on the dining tables were dusty and nasty. Its not a bad place but it needs some attention, especially in the public area and a few more breakfast options.
Stayed 1 night in Oct 2023
Response from KWI on 20 Oct 2023
Thank you so much for taking time to share your experience.

6/10 Okay

Teresa

Liked: Cleanliness, room comfort
Adequate stay
The room was comfortable. It was clean. The A/C was pretty loud in our room and we could hear the A/C from the adjoining room. The bed was comfortable. The breakfast was essentially non-existent. Some dry pastries, cereal, fruit and coffee. Overall, it was not good value for the cost.
Stayed 2 nights in Oct 2023
Response from Kwi on 17 Oct 2023
Sorry for inconvenience. We only have a continental breakfast not hot. We don’t have a adjoining rooms at all in hotel.about A/C if you turn it on it will make noise and Thank you for staying with us and sharing your experience on comfortable and clean room.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs Up Stay
Comfortable room, well lit parking lot, and reasonably priced. Just what we like with travel.
Stayed 1 night in Oct 2023
Response from Keywest inn on 15 Oct 2023
Thank you so much for your valuable comment and staying with us.

8/10 Good

Alisha

Stayed 1 night in Oct 2023
Response from Keywest inn on 30 Oct 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from KWI on 8 Oct 2023
Thank you so much for taking time to share your experience.

6/10 Okay

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, great wifi, comfortable room. Not much for breakfast and street noise.
Stayed 1 night in Sep 2023
Response from KWI on 3 Oct 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from KWI on 3 Oct 2023
Thank you so much for taking time to share your experience.

6/10 Okay

Tammy

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
A little disappointing
Stayed 1 night in Sep 2023
Response from KWI on 3 Oct 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations

10/10 Excellent

Tina

Liked: Cleanliness, property conditions & facilities, room comfort
Good place.
This is good place to stay. Very clean and the staff was pleasant. The breakfast was cereal and some little Debbie snacks and some fruit. We took a little for snacks on the road. Would definitely stay again. Quiet too!!
Stayed 1 night in Sep 2023
Response from KWI on 3 Oct 2023
Thank you so much for taking time to share your experience and staying with us. see you soon

8/10 Good

Jennifer

Travelled with partner
Liked: Staff & service
Checking in was easy, friendly staff. Room was clean, doors don’t seal all the way but did lock, beds were comfy, pillows were good. Didn’t eat breakfast so can’t comment on that. Overall a decent stay for the price.
Stayed 1 night in Sep 2023
Response from KWI on 1 Oct 2023
Thank you so much for taking time to share your experience.

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Nice safe location
Stayed 1 night in Sep 2023
Response from Keywest inn on 27 Oct 2023
Thank you so much for your valuable comment.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a quick overnight stay
Stayed 1 night in Sep 2023
Response from Keywest on 26 Sept 2023
Thank you so much for taking time to share your experience.

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A/c unit was quiet. Shower curtain was short and water went on floor.
Stayed 2 nights in Sep 2023
Response from KWI on 26 Sept 2023
Thank you so much for taking time to share your experience.

8/10 Good

Walter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kwi on 23 Sept 2023
Thanks for staying with us and sharing your experience

10/10 Excellent

heather

Liked: Staff & service, amenities, property conditions & facilities
the only thing that needs to improve is breakfast. it was only cereal or pastry
Stayed 1 night in Sep 2023
Response from KWI on 22 Sept 2023
Thank you so much for taking time to share your experience.

8/10 Good

ed

Liked: Cleanliness, staff & service, property conditions & facilities
I expected more from the breakfast, but was adequate. The room was clean and the bed was comfortable.
Stayed 1 night in Sep 2023
Response from KWI on 31 Oct 2023
Thank you so much for taking time to share your experience.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kwi on 13 Sept 2023
Thank you for staying with us and sharing your experience.

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Really clean, very nice place. It needs better or more pillows. Mattress was to hard.
Stayed 1 night in Sep 2023
Response from Kwi on 11 Sept 2023
Thank you for staying with and nice reviews. It’s brand new Serta Hospitality Mattress made for Hotel.

10/10 Excellent

kathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay again.
The room was spacious. The shower was amazing. The bed was okay. The front desk was great!!!. The only negative, was the pillows, the pillows were horrible, had two pillows and the mash down to nothing.
Stayed 1 night in Sep 2023
Response from Kwi on 10 Sept 2023
Thanks for staying with us and sharing Your experience.