Indoor pool

Reviews of La Quinta Inn & Suites by Wyndham Montgomery

2.5 out of 5
La Quinta Inn & Suites by Wyndham Montgomery
10095 Chantilly Parkway, Montgomery, AL

Reviews

8.2

Very good

Rating 10 - Excellent. 345 out of 700 reviews" "
Rating 8 - Good. 169 out of 700 reviews" "
Rating 6 - Okay. 83 out of 700 reviews" "
Rating 4 - Poor. 51 out of 700 reviews" "
Rating 2 - Terrible. 52 out of 700 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Pam

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When we arrived i think they had just cleaned the first floor ( where those traveling with pets stay) it was almost sickening strong Lysol smell. I was concerned that my room might be the same and i was getting a headache from the fumes. On the 3rd floor ( sans pets) our room smelled ok. It is a great location- near highway, fuel, restaurants and a mall. But that harsh smell nearly caused me to walk out!
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Dear Pam, Thank you for choosing us and for the review. We apologize for the inconvenience you experienced during your stay. Our team works diligently to ensure all areas of the hotel are clean and well-maintained, including those designated for guests traveling with pets. We regret the unpleasant experience you had upon your arrival. Your understanding is appreciated and we are pleased to hear that your room on the third floor provided a more comfortable environment. We take your feedback seriously and will strive to improve our cleaning processes. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Management

2/10 Terrible

William

Did not have any information about all the extra fees. Really ruined my honeymoon.
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Dear William, Thank you for staying with us and for writing a review. we apologize for the inconvenience you experienced during your stay with us. Your disappointment with the additional fees is regrettable but please know that these are mentioned on our hotel's website. We value your feedback, and we hope to have the opportunity to regain your trust in the future.Management

10/10 Excellent

Darryl

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Management on 18 Apr 2024
Dear Darryl, Thank you for choosing La Quinta Inn & Suites by Wyndham Montgomery. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a wonderful stay. It was our pleasure serving you, and we look forward to another opportunity to providing you with an exceptional experience.Management

8/10 Good

Charsena

Liked: Cleanliness, staff & service, property conditions & facilities
Thumbs up.
Stayed 1 night in Apr 2024
Response from Management on 17 Apr 2024
Dear Charsena, Thank you for choosing La Quinta Inn & Suites by Wyndham Montgomery. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a wonderful stay. It was our pleasure serving you, and we look forward to another opportunity to provide you with an exceptional experience.Management

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a good size. Everywhere clean and well lit. Breakfast bar was adequate but not much choice.
Stayed 1 night in Apr 2024
Response from Management on 15 Apr 2024
Dear Brenda, Thank you for choosing La Quinta Inn & Suites by Wyndham Montgomery. We are glad you had an overall comfortable stay and that you loved our well-kept property with spacious accommodations. However, we regret not meeting all of your expectations and have taken note of your comments regarding our breakfast options. We appreciate your feedback, as it gives us valuable insight to improve our guest experience. Thank you again; we hope to welcome you back in the future.Management

8/10 Good

Tracie

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I felt that when I booked this property that it should’ve been explained that there would be a $50 convenience hold or whatever you call it placed on my card or ask ask incidentals and I don’t like to be surprised with things like that
Stayed 1 night in Apr 2024
Response from Management on 13 Apr 2024
Dear Tracie, Thank you for choosing La Quinta Inn & Suites by Wyndham Montgomery. We are thrilled to know that you had an overall enjoyable stay. However, we regret your disappointment with some of our additional charges and for the inconvenience caused, as it came as a surprise to you. Thank you again; we hope to welcome you back for the seamless visit you deserve.Management

10/10 Excellent

Linda

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on 12 Apr 2024
Dear Linda, Thank you for your recent stay at La Quinta Inn & Suites by Wyndham Montgomery. It is a pleasure to know we exceeded all of your expectations. We appreciate your perfect rating, and we look forward to seeing you again on your next visit to our area.Management

2/10 Terrible

Karsten, Reno

Stayed 1 night in Apr 2024
Response from Management on 10 Apr 2024
Dear Karsten, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Management

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and lots of dining options in the area
Stayed 1 night in Apr 2024
Response from Management on 9 Apr 2024
Dear John, Thank you for staying with us at La Quinta Inn & Suites by Wyndham Montgomery, and for your flattering review. We are glad you enjoyed our convenience to all that Montgomery has to offer! We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a wonderful stay. It was our pleasure serving you, and we look forward to another opportunity to providing you with an exceptional experience.Management

6/10 Okay

Eunyoung

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything else was good but the room had weird smell which bothered me all night. It was really bad. Other than that, it was good.
Stayed 1 night in Apr 2024
Response from Management on 7 Apr 2024
Dear Eunyoung, Thank you for your candid feedback. While we are pleased to know you had an overall good time with us, we sincerely apologize for the concerns you experienced during your visit. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. Thank you again for your candid feedback.Management

8/10 Good

Jesse

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 8 Apr 2024
Dear Jesse, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at La Quinta Inn & Suites by Wyndham Montgomery; we look forward to seeing you again soon. Management

8/10 Good

Christopher

Stayed 1 night in Apr 2024

6/10 Okay

Kisha

Travelled with family
Liked: Staff & service
The property was sufficient for a quick get away The rooms were spacious. The cleaning staff need to pay more attention to the pull out couches.There was food crumbs and wrappers in ours. The pool area had an odor and no smell of chlorine. It is conveniently located around plenty of eateries and 14 min from the casino. Overall, our stay was decent.
Stayed 2 nights in Mar 2024
Response from Management on 3 Apr 2024
Dear Krisha, Thank you for the feedback. While we are glad you enjoyed many aspects of your stay, we sincerely apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for the review; we hope you will revisit us in the future.Management

8/10 Good

Kathrin

Travelled with family
Liked: Staff & service
Staff friendly, rooms spacious
Stayed 1 night in Apr 2024
Response from Management on 3 Apr 2024
Dear Kathrin, Thank you for your kind feedback regarding your stay at La Quinta Inn & Suites by Wyndham Montgomery. We appreciate you letting other travelers know how much you enjoyed your time here. Thank you for mentioning our rooms and suites; it is wonderful to hear our guests love our look. It is also good to see that our thoughtful associates met your expectations. It was a pleasure having you, and we look forward to seeing you again very soon.Management

10/10 Excellent

Beatrice

Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 21 Apr 2024
Dear Beatrice, Thank you for your recent stay at La Quinta Inn & Suites by Wyndham Montgomery. It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we look forward to seeing you again on your next visit to our area.Management

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Dear Jackie, We are thrilled you had an excellent stay at La Quinta Inn & Suites by Wyndham Montgomery, and we appreciate the high rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Management

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet venue and close to shopping within a short driving distance.
Stayed 1 night in Mar 2024
Response from Management on 31 Mar 2024
Dear John, Thank you for staying with us at La Quinta Inn & Suites by Wyndham Montgomery, and for your flattering review. We are glad you enjoyed our convenience to all that Montgomery has to offer! We hope you will stay with us again soon. Thank you once more for taking the time to share your feedback.Management

4/10 Poor

Natasha

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Mold on chairs in pool area and pool is small and dirty
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 1 Apr 2024
Dear Natasha, Thank you for sharing your feedback with us. We would like to apologize for the pool amenities and pool conditions you described. Providing a fresh, clean environment for our guests is our highest priority, and we truly regret that this was not your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope you will give us an opportunity to regain your trust and provide you with the seamless stay you desire.Management

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, friendly overnight accommodation. Easy on and off the interstate and good restaurants in the area.
Stayed 1 night in Mar 2024
Response from Management on 31 Mar 2024
Dear Michael, Thank you for choosing La Quinta Inn & Suites by Wyndham Montgomery. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a wonderful stay. We are glad you loved our comfortable accommodations and found our location convenient for your needs. It was our pleasure serving you, and we look forward to another opportunity to provide you with an exceptional experience.Management

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Management on 29 Mar 2024
Dear Sharon, We want to thank you for choosing to stay with us at La Quinta Inn & Suites by Wyndham Montgomery. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be so comfortable and completely spotless. It would be an honor to host you again when you return to the city. Have a wonderful day, and travel safely.Management

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 26 Mar 2024
Dear Malcolm, We are happy you had such a lovely stay at La Quinta Inn & Suites by Wyndham Montgomery! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Management

10/10 Excellent

Mollie

Travelled with family and small children
Very clean ; only downside the pool is not heated. It was very cold 😬
Stayed 1 night in Mar 2024
Response from Management on 26 Mar 2024
Dear Mollie, Thank you for choosing La Quinta Inn & Suites by Wyndham Montgomery. We are pleased to know that you enjoyed your stay on many levels and that our well-kept property met your expectations. However, we sincerely apologize for the inconvenience caused due to the pool temperature. We appreciate you bringing this to our attention and will check the water temperature to ensure pool area is more comfortable. Thank you again; we hope to welcome you back in the future.Management

10/10 Excellent

CINDY

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, the staff was friendly and helpful and the free breakfast was great.
Stayed 1 night in Mar 2024
Response from Management on 23 Mar 2024
Dear Cindy, Thank you for choosing La Quinta Inn & Suites by Wyndham Montgomery and for your kind review. We are thrilled to know that you had a perfect stay and that our well-kept accommodations and courteous associates met your expectations. It is also good to see that you were able to take advantage of our complimentary breakfast and enjoyed it. Thank you again; we look forward to your next visit.Management

8/10 Good

Cason

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
Dear Cason, We are happy you had such a lovely stay at La Quinta Inn & Suites by Wyndham Montgomery! Thank you for sharing your rating with us. We look forward to hosting you again soon for an even more wonderful experience.Management

10/10 Excellent

Zakea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was pretty spacious & clean... bathroom towels had hair on them & the view was awful my room was on the backside of the hotel all i could see was old and unused flower pots, trash and a train track
Stayed 1 night in Mar 2024
Response from Management on 9 Mar 2024
Dear Zakea, Thank you for your feedback regarding your stay at La Quinta Inn & Suites by Wyndham Montgomery. We are delighted to read you had a comfortable stay and that you liked your clean accommodations. However, we are sorry for the issue you had while here and regret the inconvenience it caused. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Management

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 2 nights in Mar 2024
Response from Management on 9 Mar 2024
Dear Samuel, Thank you for choosing La Quinta Inn & Suites by Wyndham Montgomery. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Management

10/10 Excellent

rudolph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and good staff
Stayed 1 night in Mar 2024
Response from Management on 8 Mar 2024
Dear Rudolph, Thank you for the kind review and for taking the time to recognize our service. Our goal is to provide an exceptional stay; therefore, we are delighted that our staff helped make your visit to Montgomery perfect. Thank you for choosing La Quinta Inn & Suites by Wyndham Montgomery, we look forward to welcoming you back soon.Management

6/10 Okay

Karin

Travelled with family
Water damage in bathroom looks awful
Stayed 1 night in Mar 2024
Response from Management on 6 Mar 2024
Dear Karin, Thank you for being our guest and for the feedback. We are genuinely sorry your bathroom did not meet your expectations, and that inconvenience led you to a less than favorable impression of our hotel. We appreciate you bringing these observations to our attention. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Management

10/10 Excellent

ELEANOR

Stayed 3 nights in Mar 2024
Response from Management on 26 Mar 2024
Dear Eleanor, It is wonderful to know you enjoyed everything about your time at La Quinta Inn & Suites by Wyndham Montgomery and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Management

10/10 Excellent

Ronald J

Liked: Cleanliness, staff & service, amenities
Didn't appreciate the added $50.00 pet deposit without being told. The toilet in 124 was loose from floor just like the one in 102 last time we were there. No mold this time though.
Stayed 1 night in Feb 2024
Response from Management on 4 Mar 2024
Dear Ronald J, Thank you for choosing to stay with us again and for sharing your experience at La Quinta Inn & Suites by Wyndham Montgomery. While we are glad overall you enjoyed your stay with us, we apologize that you were disappointed with the cost of our pet cost. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We are also sorry for the frustrating issues you encountered with the toilet in your accommodation. We appreciate the detailed information so we may have this addressed right away. Thank you again for your feedback. We appreciate your business, and we hope to see you again the next time you visit the area.Management

4/10 Poor

Howard

Travelled with partner
No coffee at 6:30 or 7 am. Staff at front desk in back staring at cell phone. Floors dirty. Trash sitting by elevators. Elevators scarred by graffiti. Just not a place I would go back to or recommend.
Stayed 1 night in Mar 2024
Response from Management on 3 Mar 2024
Dear Howard, Thank you for choosing us for your recent visit. We regret not meeting all of your expectations and sincerely apologize for the experience you had with our front desk staff. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve going forward. We have shared your concerns with the appropriate individuals and taken proper action. We are also sorry for the cleanliness concerns you faced during your stay, and we will address your comments with our housekeeping team to ensure such oversights are not repeated. We appreciate your patience and hope you will consider staying with us again.Management

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility and close to numerous restaurants and shopping.
Stayed 1 night in Mar 2024
Response from Management on 3 Mar 2024
Dear Stephanie, Thank you for staying with us at La Quinta Inn & Suites by Wyndham Montgomery and for your flattering review. We are glad you enjoyed our exceptional property and the convenience to all that Montgomery has to offer! We hope you will stay with us again soon. Thank you once more for taking the time to share your feedback.Management

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 3 Mar 2024
Dear Corey, Thank you for choosing La Quinta Inn & Suites by Wyndham Montgomery. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a wonderful stay. It was our pleasure serving you, and we look forward to another opportunity to provide you with an exceptional experience.Management

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely decorated, clean, modern, decent breakfast, excellent exercise room. Very small cold indoor pool.
Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on 2 Mar 2024
Dear Jim, Thank you for your recent stay at La Quinta Inn & Suites by Wyndham Montgomery. It is a pleasure to know we exceeded all of your expectations. Get energized with our free Bright Side Breakfast, take a dip in our indoor pool, and squeeze in a workout at the gym. We enjoyed you took advantage of all our amenities, and we look forward to seeing you again on your next visit to our area.Management

2/10 Terrible

Mary

Stayed 1 night in Feb 2024
Response from Management on 22 Mar 2024
Dear Mary, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Management

4/10 Poor

Kwanghyun

Stayed 3 nights in Feb 2024
Response from GENERAL MANAGER on 2 Mar 2024
Dear Kwanghyun, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Management

6/10 Okay

bernard, Montgomery

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Feb 2024
Response from Management on 29 Feb 2024
Dear Bernard, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to rate your visit. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Management

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean and reasonably priced.
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
Dear David, Thank you for choosing La Quinta Inn & Suites by Wyndham Montgomery. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a wonderful stay. It was our pleasure serving you, and we look forward to another opportunity to providing you with an exceptional experience.Management

10/10 Excellent

Anunda

Travelled with partner
I loved the staff the girl at the front desk was so sweet and welcoming and the check in was smooth and easy. I love this property will come back!
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
Dear Anunda, Thank you for the kind review and for taking the time to recognize our front desk service. Our goal is to provide an exceptional stay; therefore, we are delighted that our staff helped make your visit to Montgomery perfect. Thank you for choosing La Quinta Inn & Suites by Wyndham Montgomery, we look forward to welcoming you back soon.Management

8/10 Good

Darcy

Liked: Staff & service, property conditions & facilities
Right by the RR tracks so there was more trash than normal
Stayed 1 night in Feb 2024
Response from Management on 24 Feb 2024
Dear Darcy, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from precise comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Management

8/10 Good

Jaepil

Stayed 1 night in Feb 2024
Response from Management on 16 Feb 2024
Dear Jaepil, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at La Quinta Inn & Suites by Wyndham Montgomery. We look forward to welcoming you back on your next visit!Management

2/10 Terrible

Fred

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hidden pet fee! I booked this property under the assumption that it was pet friendly and, like other LaQuintas, there was no additional fee. WRONG! I had to pay an additional $25 for my 14 year old 13 pound Malteese pup. Plus, the TV would not get local channels and no one available to help I probably will never return.
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
Dear Fred, Thank you for choosing to stay at our hotel and for sharing your experience. We are disappointed to learn that our pet charges came as a surprise to you and understand the frustration this might have caused you. We have taken note of your comments to ensure our website is updated. If you wish to discuss anything further, please feel free to reach out to us. We appreciate your understanding and want to thank you again for choosing us.Management

8/10 Good

Heidi

Stayed 1 night in Feb 2024
Response from Management on 23 Mar 2024
Dear Heidi, We are happy you had such a lovely stay at La Quinta Inn & Suites by Wyndham Montgomery! Thank you for sharing your rating with us. We look forward to hosting you again soon for an even more wonderful experience.Management

10/10 Excellent

diantie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from Management on 7 Feb 2024
Dear Diantie, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at La Quinta Inn & Suites by Wyndham Montgomery. We hope to have the pleasure of doing so again on your next visit to the area.Management

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Busy traffic area. Toilet loose from floor mounting. Mold under shower shelf Above mentioned to staff at checkout Will stay again if need to
Stayed 1 night in Jan 2024
Response from Management on 7 Feb 2024
Dear Ronald, Thank you for your feedback regarding your recent stay. We have noted that you found the area busy with traffic, and we apologize for any inconvenience. We are sorry to hear about the bathroom issue you experienced during your stay. Your concerns have been shared with our team to enhance the overall guest experience. We are glad to hear that you would consider staying again if the need arises. We look forward to the opportunity to welcome you back to La Quinta Inn & Suites by Wyndham Montgomery for an improved experience in the future. Safe travels!Management

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and newly renovated.
Stayed 2 nights in Jan 2024
Response from Management on 28 Jan 2024
Dear Kim, Thank you for your recent stay at La Quinta Inn & Suites by Wyndham Montgomery and for posting such a generous review of our hotel. It is a pleasure to know we exceeded all of your expectations and loved our immaculate property. We enjoyed having you as our guest and hope to see you again on your next visit to our area.Management

10/10 Excellent

Jabier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families with pets! Good breakfast options!
Stayed 1 night in Dec 2023
Response from Management on 27 Jan 2024
Dear Jabier, Thank you for choosing La Quinta Inn & Suites by Wyndham Montgomery. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a wonderful stay. It was our pleasure serving you, and we look forward to another opportunity to providing you with an exceptional experience.Management

2/10 Terrible

James

Liked: Room comfort
Disliked: Cleanliness, staff & service
Red roof Prattville
When i came in to check in, i had to use the rest room. After i came out the lady told me the restroom was broken. Then why was it accessible to the public? Then i came into my room and had to wait almost 20 minutes for the manager to fix my tv. The tub is dirty.
Stayed 2 nights in Jan 2024
Response from Management on 3 Feb 2024
Dear James, Thank you for taking the time to share your thoughts. We sincerely apologize for any inconvenience caused due to the maintenance and the cleanliness issues outlined. We have shared your feedback with the appropriate teams to take proper action. We are also sorry for the TV concern you had in your room; however, we are happy that our staff resolved this to your satisfaction. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Management

6/10 Okay

Rodney

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very nice hotel but there is big difference in policy from what you see on hotels.com than when you get to the hotel.price bate and switch.25.00 more than advertised.
Stayed 1 night in Jan 2024
Response from Management on 24 Jan 2024
Dear Rodney, Thank you for your review. We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. We are grateful for your time and will address your comments appropriately.Management

10/10 Excellent

Thomas, Tuscalooss

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Dear Thomas, It was a pleasure having you as our guest at La Quinta Inn & Suites by Wyndham Montgomery. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Management