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Reviews of Oceana Inn

2.5 out of 5
Oceana Inn
525 Ocean St, Santa Cruz, CA

Reviews

6.0
Rating 10 - Excellent. 109 out of 1002 reviews" "
Rating 8 - Good. 239 out of 1002 reviews" "
Rating 6 - Okay. 282 out of 1002 reviews" "
Rating 4 - Poor. 192 out of 1002 reviews" "
Rating 2 - Terrible. 180 out of 1002 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

Reviews

6/10 Okay

Kenneth

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok for the price
The rooms are getting very run down. Needs remodel, paint and fixtures fixed. Hotel.Com people get the homeless rooms I guess.
Stayed 3 nights in Apr 2020

4/10 Poor

KARIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissapointing
Sam checked us in and wasn't very friendly. We got to our room and the smell was so strong of BLEACH (it was overwhelming). I asked Sam about it and also for an extra pillow, he said just open the door for a few minutes to clear the air. We never heard or saw him again. The pool that is still advertised in their ad is filled in with CONCRETE! So much for taking a dip in the pool. Am sorry to say we will not be back.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

2/10 Terrible

Catalina

Disliked: Staff & service, property conditions & facilities
Sad face
So disappointed. The shower didn’t even work. Toilet water running the whole time like it flushed on its own. Pillows terrible. The only plus was it’s close to downtown.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location,ideal for one night stay in Santa Cruz.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities
it's really hard to turn on and turn off the water in the shower room.
Stayed 2 nights in Feb 2020

8/10 Good

karl

Liked: Room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Health and Safety Risk - Hotel Death
This place is a health violation! My room was already paid for and they made me leave a $100 deposit. only one entrance worked with the key card. The room was disgusting, stains and blood all over the walls, furniture, bedding, holes in the wall, the toilet wobbled pretty bad, the vanity in the bathroom was tore up and the curtains were ripped up. Let me start with the stains. it was obvious it was blood. from the look of it i would say someone had some blunt force trauma to the head while laying in the bed. there was blood spatter all over the wall behind the bed ( i usually pull the bed out at every hotel to check for bugs) and wow i found blood.. the blood spatters were also across the wall and the curtains next to the bed and all over the box spring mattress. does not look like there was any attempt to clean the blood. We went to our concert feeling very disturbed and did not leave ANY of our stuff in the room. When we got back from the concert it was 12:30 am and our key didnt work. The guy in the office told me it was because our key card reset at midnight, which makes no sense becasue check out wasnt until 11 am. we ended up immediately leaving & hanging out at the dennys down the street becasue we were too scared to go back into that room. I would love to have a refund for a disgusting room i didnt use. I feel like someone was seriously injured or killed in room 232
Blood Spatters on Wall and Curtains
Blood on Mattress
dresser holding up tv
the curtains in the room
Stayed 1 night in Feb 2020

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Stayed 1 night in Jan 2020

8/10 Good

Ross

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay! One light switch did not work, and breakfast could be better
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Check in was unplesant and the staff was unfriendly. Dark room with black mold in the shower.
Stayed 1 night in Jan 2020

2/10 Terrible

Lit Kau

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
dirty !
Stayed 1 night in Jan 2020

10/10 Excellent

Renee

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Chris

Business traveller
Disliked: Cleanliness, property conditions & facilities
Ok for price and location
Stayed 1 night in Jan 2020

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was hair left on top of my sink. It's not that difficult to do a glance over again to make sure the room is clean. Also, if you do not check out before 11 AM or right at 11AM, the manager will knock on the door to remind you about checkout.
Stayed 1 night in Jan 2020

10/10 Excellent

Cornelia, Tucson

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that our room had a fridge and microwave. They had a little bit of food for breakfast. I brought my own cereal and used their milk.
Stayed 2 nights in Jan 2020

8/10 Good

Darelyn

Liked: Staff & service
We've stayed here many times. It's very basic, no frills. It's safe, it's secure and if you only need the room to sleep it's a good value. We come here when we see a concert or show in town. Never had an issue. Convenient to everything!
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Overall 4 out of 5 ⭐️
We had an amazing stay but there was a few things that I wanted to state. 1. Our room had bad outlets on the wall. 2. I never got my deposit back and I left the room in better shape than it was when we checked in. If I would’ve known that there was no waffles for breakfast, I honestly probably would’ve went somewhere else Overall my stay there was good I have the privacy I wanted and the people that work there are awesome people just got to try to keep up with the maintenance of the rooms please I would like to say thank you for hotels.com hooking me up and thank you to Oceana Inn for having me for that we can
Stayed 2 nights in Jan 2020

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant, clean, and quiet.
Stayed 1 night in Jan 2020

8/10 Good

Jess

Liked: Cleanliness, staff & service
Liked: met basic needs Disliked: breakfast options/coffee
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Timothyv

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bad bed
A normal looking hotel with all the basic amenities. Only thing is the bed is super hard and hurt my back from sleeping one night on it.
Stayed 1 night in Dec 2019

2/10 Terrible

Vilma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

NA, San Jose

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty, noisy, and the staff was not friendly but rigid. can't check in even with my ID, work ID and emial itinerary to prove my identify. it took more than 30 mins with expedia staff for identity check
Stayed 1 night in Dec 2019

2/10 Terrible

Michael

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Treating their guests like criminals
Paper thin walls with a prostitute next door entertaining a steady stream of clients. My friend and I were awoken the next morning by an insistent rapping at the door. When I asked who was there I was told that it was the Manager. He said he had to come in. When I questioned him further he said, "There's a strong smell of weed coming from the room." I said, "you've got the wrong room," and I hoped that that would be enough, though I was wondering if he would then do something crazy and unpleasant, like calling the local police. That was the last we heard about weed (my friend and I were not smoking weed, and I have no idea how he had decided that we were. But then, at 10:36 on the motel room clock, with us packed and ready to roll, the same insistent rapping, and now we were bring accused of checking out late. I said , it's 10:36,and the manager said , no, it's 11:05. I verified byy cell phone that he was indeed correct. I told him what the clock said. He was angry and that didn't seem to mean anything to him. But, I mean, who in their right mind is going to check to make sure the motel clock is correct?
Stayed 1 night in Dec 2019

6/10 Okay

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Vicki

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Worst experience
Worst hotel experience I have ever had. I tried cancelling night 2 since my father was being flown by calstar to a different hotel. Between the hotel staff and hotel.com staff I got the run around and no one could cancel the 2nd night so I was charged. The hotel manager has refused to contact me regarding the situation. The hotel was horrible on top of that. Security doors didn't lock, parking was ridiculous, beds were unbelievable uncomfortable. All around just a horrible experience
Stayed 2 nights in Oct 2019

4/10 Poor

john, santa cruz,ca

Liked: Staff & service, amenities
Disliked: Cleanliness
On ocean,down the street from starbucks.The blankets smell,heater lots of noise.Hole under doors,draft.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

Gerda

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Decent
The people at the service desk were very helpful and informative. The room was okay reeked of bleach in the beginning. Bed was comfy. For the price it was okay.
Stayed 1 night in Nov 2019

2/10 Terrible

Nancy J

Stayed 1 night in Nov 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay at this beautiful boutique hotel very much!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The place was alright nice n simple good spot quite
Stayed 1 night in Nov 2019

6/10 Okay

Kimberly

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

8/10 Good

Kimberly

Stayed 1 night in Oct 2019

6/10 Okay

Hesna

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible place ...terrible smell ...terrible remodel ... : (
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel might be worse than motel 6. There were holes in the wall and the rooms just looked dingy. The shower bar was broken and was not secured on the wall and fell and hit my daughter in the face. It took them over an hr to replace the bar for them to come back 5 minutes later to remove the shower bar and left us with no shower curtain. They said they would bring a mat for all the water that would be on the floor but never did. I asked the worker how much longer it will take because it was after 11pm and we had to be out of the room by 7 am for a tournament and he said oh that’s early and never came back. There where holes in the walls in the bathroom and water was going in there when I showered, hopefully they don’t get mold. By far the worst room i’ve stayed in.
Stayed 1 night in Oct 2019

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was awesome i would book again at oceana
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property had broken doors and the pool was filthy. The blankets on the bed were covered in cigarette holes and there was no mirror in the room outside of the one in the small bathroom. The location was decent, but it was so gross we only stayed one night. When we let the manager know we were leaving he promptly told us how they would be keeping our money for the second night even though we left early in the day.
Stayed 2 nights in Oct 2019

6/10 Okay

Diana

Liked: Cleanliness, staff & service
Building needs a paint job inside and maybe upgrade on the bed comforters and more decorative features
Stayed 2 nights in Oct 2019