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Reviews of Comfort Inn Moncton East

2.5 out of 5
Comfort Inn Moncton East
20 Maplewood Dr, Moncton, NB

Reviews

7.8

Good

Rating 10 - Excellent. 228 out of 743 reviews" "
Rating 8 - Good. 291 out of 743 reviews" "
Rating 6 - Okay. 132 out of 743 reviews" "
Rating 4 - Poor. 59 out of 743 reviews" "
Rating 2 - Terrible. 33 out of 743 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Peter

Travelled with family
Liked: Cleanliness
Very convenient location in terms of distance from the airport. Facility is under renovation.
Stayed 1 night in Mar 2024
Response from Ruchit on 21 Mar 2024
Thank you very much for recommending the hotel.Yes, we thrive to enhance the guest experience at the hotel and have brand new rooms at the hotel now.Hope to see you again soon

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ruchit on 21 Mar 2024
Thank you very much for recommending the hotel.Hope to see you again soon

10/10 Excellent

David Armand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was ok
Stayed 1 night in Feb 2024
Response from Ruchit on 21 Mar 2024
Thank you very much for recommending the hotel.Hope to see you again soon

10/10 Excellent

Ronald

Travelled with partner
Liked: Staff & service
Major parts of the hotel are undergoing renovations. We received a email from the hotel after we booked that parking and noise could be an issue. Staying only 1 night.
Stayed 1 night in Feb 2024
Response from Ruchit on 21 Mar 2024
Yes, while the renovation was on the other wing of the hotel, we believe we should at least let you know about it.Thank you very much for recommending the hotel.Hope to see you again soon

4/10 Poor

katherine

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My room had no fridge due to renovation. Floor had dirty, skin or something and bathroom had hair on floor... Black hair mines blond. Customer service was good tho
Stayed 1 night in Feb 2024

10/10 Excellent

Barb

Convenient and friendly
Stayed 1 night in Feb 2024
Response from Light NG. on 12 Feb 2024
Thank you very much for taking the time to rate your stay in our hotel and share your experience with us. We are happy that you were delighted with our hotel when you visit Moncton. Above all, we appreciate your compliments and recognition towards our staff, it is a great motivation force for us to keep up with the excellent service. I will personally make sure to share your kind words with them. We are very much looking forward to welcoming you again soon on your next visit to Moncton!

8/10 Good

Marie Claude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Light NG. on 15 Jan 2024
Thank you for taking the time to share the experience of your stay at our hotel. We would love to have more feedback from you during your stay so that we can have the issue addressed and resolved probably. We look forward to welcome you back in the future if you plan to visit Moncton. Sincerely.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The AC unit in the room was quite noisy.
Stayed 1 night in Dec 2023
Response from Light NG. on 15 Jan 2024
Thank you for taking the time to share the experience of your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We had our maintenance department check the AC unit in your room to ensure the issue is properly resolved. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

8/10 Good

Glen

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Light NG. on 18 Dec 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

8/10 Good

claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Light NG. on 10 Dec 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Light NG. on 9 Dec 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Drunk perople make it very noisy in the midnight.
Stayed 2 nights in Dec 2023
Response from Light NG. on 7 Dec 2023
Thank you for taking the time to share the experience of your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

6/10 Okay

Diane

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Light NG. on 7 Dec 2023
Dear Diane, thank you for taking the time to share the experience of your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

2/10 Terrible

Robert

Stayed 1 night in Nov 2023
Response from Light NG. on 18 Dec 2023
Thank you for taking the time to share the experience of your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

10/10 Excellent

Gaston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Light NG. on 17 Nov 2023
Thank you for taking your valuable time to leave us a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy to get everywhere I needed to go .
Stayed 2 nights in Oct 2023
Response from Light NG. on 5 Nov 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

6/10 Okay

Ovilda

Business traveller, Travelled with pets, Travelled with partner
Disliked: Amenities
There was a lot of noise during the night. People banging doors. The bathroom was not the cleanest, hairs in shower.
Stayed 3 nights in Oct 2023
Response from Light NG. on 10 Oct 2023
Dear Ovilda, thank you for taking the time to share the experience of your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

2/10 Terrible

Jean-Paul

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Light NG. on 10 Oct 2023
Dear Jean-Paul, thank you for taking the time to share the experience of your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

8/10 Good

Chantalle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Light NG. on 3 Oct 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

10/10 Excellent

Denise

Stayed 1 night in Sep 2023
Response from Light NG. on 24 Oct 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

6/10 Okay

Roger

Wifi service was terrible and staff could not do anything about it.advertisement say that wifi service is provided,wich was not true in our case,it would come on line for 30s to 1 minute,and go off again.Tv choice of channels was poor.I will certainly think twice before returning at this hôtel,I feel that I did not get the service for the money.
Stayed 1 night in Sep 2023
Response from Light NG. on 25 Sept 2023
Dear Roger, thank you for taking the time to share the experience of your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

8/10 Good

Denise

Stayed 1 night in Sep 2023
Response from Light NG. on 24 Oct 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

8/10 Good

Susan, vineyard haven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the front desk were very helpful. Cat especially worked with us to make the wi fi work.
Stayed 2 nights in Sep 2023
Response from Light NG. on 13 Sept 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

2/10 Terrible

Jeff

Travelled with family, Travelled with family and small children, Business traveller
Had to carry my luggage and my 6 and seven-year-old luggage a hole with the stairs. There’s no elevator, and I was told that my request for a handicap room was in a possibility because all the rooms on the bottom level were occupied, which was a lie. And I was charged twice. I had to pay 15.99. Dollar fee because they don’t refund that fee for changes even though they booked the wrong room and I paid the same amount of money for the room upstairs as I would have the suite that was downstairs in charge me any less I’m an injured veteran, and I just had a very invasive spinal surgery, and recently learned how to walk I was treated unfairly because I’m younger and the cats are ground level rooms for people older than myself.
Stayed 1 night in Sep 2023
Response from Light Ng. on 7 Sept 2023
Dear Jeff, thank you for taking the time to share the experience of your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

6/10 Okay

Ding

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Light Ng. on 7 Sept 2023
Dear Ding, thank you for taking the time to share the experience of your stay at our hotel. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page. We hope to see you again soon. Sincerely,

8/10 Good

Jaye

Stayed 1 night in Sep 2023
Response from Light NG. on 25 Sept 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

8/10 Good

Donica

Stayed 1 night in Sep 2023
Response from Light Ng. on 7 Sept 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

2/10 Terrible

Pat

Liked: Staff & service
Disliked: Property conditions & facilities
Neighbors very noisy at night
Stayed 1 night in Sep 2023
Response from Light Ng. on 5 Sept 2023
Dear Pat, thank you for taking the time to share the experience of your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

10/10 Excellent

Regis

Stayed 1 night in Aug 2023
Response from Light NG. on 3 Sept 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

8/10 Good

Dorothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The beds were fresh and very comfortable. There were enough towels and facecloths in the bath. The breakfast items provided were very satisfactory to start your day.
Stayed 1 night in Aug 2023
Response from Light Ng. on 26 Aug 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

6/10 Okay

Fred

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed for two nights, did not do any housekeeping after the first night. We came home late to find the room just as we left it.
Stayed 2 nights in Aug 2023
Response from Light Ng. on 22 Aug 2023
Dear Fred, thank you for taking the time to share the experience of your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

8/10 Good

eileen

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience but next day we realized that the ac wasn't working. Told the front desk. They were supposed to send someone and call our room to let us know whats going on. I kept calling the front desk. Nobody picked up. Sweating really bad in the room. Email the manager. Hopefully she messaged back. The ad says ac included. But i have to say. The room was very clean and up to date. Breakfast was fantastic.
Stayed 2 nights in Aug 2023
Response from Light Ng. on 22 Aug 2023
Dear Eileen, thank you for taking the time to share the experience of your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

10/10 Excellent

Mike

Stayed 1 night in Aug 2023
Response from Light NG. on 10 Sept 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

6/10 Okay

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a very busy Saturday afternoon & Kathryn did a great job serving everyone at check in. The hotel was clean & we liked the free parking & breakfast was good.
Stayed 1 night in Aug 2023
Response from Light Ng. on 21 Aug 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

8/10 Good

David

Stayed 2 nights in Aug 2023
Response from Light NG. on 10 Sept 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Aug 2023
Response from Light Ng. on 20 Aug 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

6/10 Okay

Susan

Travelled with pets, Travelled with partner
Lots of construction workers staying there being noisy in the morning
Stayed 1 night in Aug 2023
Response from Light Ng. on 18 Aug 2023
Dear Susan, thank you for taking the time to share the experience of your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The desk clerk was an amazing young woman. Very professional
Stayed 1 night in Aug 2023
Response from Light Ng. on 14 Aug 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

10/10 Excellent

Vikash

Stayed 1 night in Aug 2023
Response from Light Ng. on 10 Aug 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, room comfort
We enjoyed our stay
The young man who checked us in, I think he said he name was Light; was absolutely amazing, so polite and helpful. Room was clean and very comfortable. Breakfast was standard motel continental but was good, filling and tasty. The only thing we could add was, that nobody seems to be looking after the flower beds and garden areas (they were mainly weeds and very few flowers) around the perimeter of the motel. We enjoy seeing well kept gardens so we noticed that about the outside of the building. A lot of money doesn’t need to be spent on flowers but pulling the weeds and freshening the beds up would do wonders to improve the places overall appearance. Thank you.
Stayed 1 night in Aug 2023
Response from Light Ng. on 10 Aug 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and efficient. There was a problem with wi-FI reception but the staff rectified the problem for me. I objected to the $100 deposit which will not be returned for five days.
Stayed 2 nights in Aug 2023
Response from Light Ng. on 10 Aug 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

6/10 Okay

Annette

Stayed 2 nights in Jul 2023
Response from Light Ng. on 4 Aug 2023
Dear Annette, thank you for taking the time to share the experience of your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

4/10 Poor

Maricel

Stayed 3 nights in Jul 2023
Response from Light Ng. on 2 Aug 2023
Dear Maricel, thank you for taking the time to share the experience of your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely.

10/10 Excellent

Martin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Light Ng. on 31 Jul 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

10/10 Excellent

Derry

Stayed 1 night in Jul 2023
Response from Light Ng. on 2 Aug 2023
Dear Derry, thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

10/10 Excellent

Susan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very clean. Night staff was awesome 👏
Stayed 1 night in Jul 2023
Response from Light Ng. on 30 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn East. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon!Sincerely,

8/10 Good

Estella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly. Very firm mattress
Stayed 1 night in Jul 2023
Response from Light Ng. on 22 Jul 2023
Dear Estella,Thank you for sharing your experience with the Comfort Inn Moncton East. We are happy to see that you enjoyed your stay. Feedback from our guests is very important to us and your input helps us in our efforts to provide excellent service.Thank you so much for your business and we hope to see you again on your next visit to Moncton.Kind regards,Light Ng. (Mr.) Front Office ManagerComfort Inn Moncton East

10/10 Excellent

Andrea

Stayed 1 night in Jul 2023
Response from Light Ng. on 11 Aug 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

8/10 Good

Lawrence

Stayed 1 night in Jul 2023
Response from Light Ng. on 11 Aug 2023
Thank you for taking the time to share the experience of your stay at our hotel. We thank you for your valuable comments which will be passed on to our team. Your comment will serve as an encouragement to our staff members, who will live long to improve the quality of our services to provide an exceptional experience for each of our customers. We are happy to receive positive feedback. Thank you once again for sharing your experience with us. We hope that your next visit will be even more pleasant than the previous one. Please accept our most sincere greetings.

10/10 Excellent

Sheila

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to, clean and comfortable rooms
Stayed 1 night in Jul 2023
Response from Light Ng. on 19 Jul 2023
Dear Sheila,Thank you for sharing your experience with the Comfort Inn Moncton East. We are happy to see that you enjoyed your stay. Feedback from our guests is very important to us and your input helps us in our efforts to provide excellent service.Thank you so much for your business and we hope to see you again on your next visit to Moncton.Kind regards,Light Ng. (Mr.)Front Office ManagerComfort Inn Moncton East