Free daily continental breakfast

Reviews of Travelodge by Wyndham Valleyfair Shakopee

2 out of 5
Travelodge by Wyndham Valleyfair Shakopee
1251 1st Ave E, Shakopee, MN

Reviews

5.2
Rating 10 - Excellent. 68 out of 751 reviews" "
Rating 8 - Good. 132 out of 751 reviews" "
Rating 6 - Okay. 164 out of 751 reviews" "
Rating 4 - Poor. 168 out of 751 reviews" "
Rating 2 - Terrible. 219 out of 751 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, property conditions & facilities
I cannot state it enough, DO NOT STAY at this motel. It is essentially a trap house with slightly cleaner sheets. There was dried vomit on the wall. People were arguing and yelling throughout the night. I requested an early checkout due to the conditions to which they refuses. I still left early without the refund because I was not going to stay more than one night.
Response from Manager on 9 Mar 2024
Hello Tim,We're sorry to hear about your experience and regret any inconvenience caused during your stay. Your feedback will be shared with the team for improvement opportunities. For any further assistance or follow-up, please feel free to reach out to our management team directly.

10/10 Excellent

cleo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello cleo,Thank you for sharing your feedback with us. We appreciate you taking the time to leave a review. If you have any further comments or suggestions, please feel free to contact our management team directly. We hope to welcome you back to our hotel in the future.

4/10 Poor

Mitchell

Stayed 7 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Mitchell,We apologize for not meeting your expectations during your stay. Please don't hesitate to contact us directly to discuss any specific concerns you may have had and allow us the opportunity to address them for future improvement. We value your feedback and hope to better serve you in the future.

2/10 Terrible

Jamerro

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very dirty and room was broken in many areas. Was unsafe for my children. The heater was broken around the edge of the room , my two year old cut her foot on it. Only one of the beds was clean after pulling back the sheets. You can tell it had been remade quickly without fresh sheets. The walls were filthy with boogers , blood, and who know what else. The carpet was crusty in many areas. I laid the dirty blankets from the unuseable bed across all of the floors so my children would walk on that instead of the nasty carpet. There was a bag of old tortillas in the drawer. Police outside with a man running across the parking lot minutes after staying there. Just not a great experience after a day spent in the cities. Huge waste of money. I felt disgusting even sleeping in this room.
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb 2024
Hello Jamerro, We apologize for any inconvenience you may have experienced during your stay with us. We take cleanliness and guest safety very seriously. Our team is dedicated to maintaining high standards and we will address the issues you mentioned to ensure that they are resolved. We appreciate your feedback and hope to have the opportunity to make it right for you in the future.

2/10 Terrible

Doug

Stayed 4 nights in Jan 2024
Response from Manager on 22 Mar 2024
Hello Doug, We're sorry to hear about your experience. Please reach out to us directly so we can address any concerns and make things right for you.

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Larry,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and apologize for any inconvenience you may have experienced. We strive to provide the best service and are continuously working to improve our offerings. We value your opinion and will take your feedback into consideration. If you have any further concerns, please reach out to our management team. Thank you once again for bringing these matters to our attention.

2/10 Terrible

Thomas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They only have room's on the 2nd floor nothing on first floor. The beds are very uncomfortable the only thing that was nice in the room was the heat. I would never stay there again. When I checked in they didn't even have me in the system and they charged me 160 for 2 night's and a 50.00 deposit i only got a receipt for my deposit no receipt for the room and I payed cash. I had a family emergency and could not stay the 2nd night they did give me my money back for the 2nd night but charged me a 20.00 cancelation fee.
Stayed 2 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Thomas, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. While we understand your discomfort with the location of your room and the bed quality, we strive to provide a variety of room options to meet different guest preferences. We apologize if there was any confusion regarding your check-in process and the lack of a receipt for your room. Your cancellation fee is part of our policy, and we regret any inconvenience caused. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

6/10 Okay

William

Poor heating
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello William,Thank you for your feedback regarding the heating. We apologize for any inconvenience caused during your stay. We appreciate your comments and will address this matter with our team to ensure a more comfortable stay for future guests.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Jean,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We appreciate your kind words and look forward to welcoming you back in the future. If you have any further feedback, please don't hesitate to reach out to us directly.

10/10 Excellent

Kelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Kelley,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We greatly appreciate your support and hope to have the opportunity to welcome you back in the future. Safe travels!

2/10 Terrible

Gladys

Stayed 1 night in Dec 2023
Response from Manager on 1 Feb 2024
Hello Gladys, We appreciate you taking the time to rate your recent stay with us. We apologize for any inconveniences you may have experienced during your visit. We encourage you to reach out to our hotel directly so that we can better understand and address any concerns you may have. We value your feedback and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Kailie

Travelled with partner
Disliked: Amenities
Apparently they say they don't take Google pay or Apple pay but yet the stickers in their window do so when I went to go pay for my visit from this website they were telling me that the card wasn't good enough but I could have easily paid for it with the card from my phone and when I noticed their card reader it was one that could take Wireless pay
Stayed 2 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Kailie,Thank you for bringing this to our attention. We apologize for any confusion caused. Our payment options may vary and we regret any inconvenience caused if your preferred method wasn't accepted during your visit. We appreciate your feedback and will take this into consideration to improve our payment process.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
The people who manage this property and incompetent and rude. Plus, they charged my account for 7 nights when I stayed 6. Then I discover they charged me TWICE for 3 of the 6 nights. Worse hotel experience I've ever had. Stay away.
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello John, We apologize for any inconvenience you experienced during your stay. Our team strives to provide exceptional service, and we regret if our efforts fell short. We kindly recommend reaching out to our management team to address the overcharge concern, as they will be best equipped to assist you further. Your feedback is valuable to us as we continuously work to enhance our guests' experience.

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very awful place. Terrible experience. I will never stay at a travel lodge again. If you could leave negative feedback I would.
Stayed 3 nights in Dec 2023
Response from Manager on 17 Dec 2023
Hello John,Thank you for sharing your feedback with us. We're sorry to hear that you had a negative experience during your stay. If you have any specific concerns or issues you'd like to discuss, we encourage you to reach out to our management team directly. They'll be able to assist you further.

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel stay I have ever had. I will never stay at another Wyndham property again. If I could give it a negative rating I would
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello John,We're sorry to hear that your stay fell short of your expectations. We appreciate your feedback and take it seriously. Our team is always striving to improve and provide better experiences for our guests. If there is anything specific you would like to share with us, please reach out to our management team directly. Thank you for your time.

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold in bathroom. Don't believe anything the staff says. Put me in one room and tried to make me move to another room the next day after i was told 3 times that i could stay in the room i was in. I was told by the owner that they had the room rented to a family and within 10 minutes of that statement i was told that if I paid more money I could stay in that room. This all happened at abought 8pm after having 4 beers. he showed up at my door and said i had to leave the room i was in. There was no way I was going back to a room full of mold so i went to another hotel. Much nicer. A little more money but well worth it.
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello John,We are sorry to hear about your experience. However, we take any allegations seriously and have strict protocols in place to address such issues promptly. We encourage you to reach out to our management team directly to further discuss your concerns. Our goal is to ensure a comfortable stay for all our guests, and we value your feedback in helping us improve. Thank you for bringing this to our attention.

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
You can hear everyone outside in the halls
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Hello Elizabeth,Thank you for bringing this to our attention. We apologize for any inconvenience caused. We strive to provide a peaceful and comfortable stay for all our guests. We will look into this matter further to ensure that noise disturbances are minimized. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Bad
The receptionist never gave me my room even after I ubered there right away
Stayed 1 night in Nov 2023
Response from Manager on 6 Dec 2023
Dear Guest, We apologize for any inconvenience you may have experienced during your stay. We strive to provide efficient and timely check-in services to all of our guests. We kindly recommend contacting our management team directly to further discuss your particular situation. Thank you for your feedback.

10/10 Excellent

Dejon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. Jacuzzi tub was very clean and room was warm
Stayed 1 night in Nov 2023
Response from Manager on 2 Dec 2023
Hello Dejon,We appreciate your positive feedback on the cleanliness of our jacuzzi tub and the warm temperature of your room. Our team takes great pride in maintaining a high standard of cleanliness and comfort for our guests. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Wanda

Don’t stay here
The rooms had fans for heat. The room was dingy. I felt unsafe people live there. I did not stay at this hotel I just took my things and left! Horrible
Stayed 1 night in Nov 2023
Response from Manager on 22 Nov 2023
Hello Wanda,We apologize for any inconvenience you may have experienced during your recent stay. Ensuring the safety and comfort of our guests is our top priority, and we take feedback like yours seriously. We encourage guests to bring any concerns to our attention during their stay so that we have the opportunity to address and resolve them promptly. We value your feedback and will use it to make improvements.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Daniel, Thank you for sharing your feedback with us. We regret to hear about your disappointment during your recent stay with us. We understand that your experience did not meet your expectations, and we apologize for any inconvenience caused. We value your feedback and will take it into consideration to improve our services for our future guests.

2/10 Terrible

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has to be the worst overnight I have ever stayed at. Unwelcoming employees, filthy, no heat, ripped carpet, dirty bedding (BLOOD STAINS!), light fixtures didn’t work, the bed was a box spring!!! I could continue but you get the idea. Talked to the manager on duty and he said sorry, the employees don’t care and he couldn’t do anything about it.
Stayed 1 night in Nov 2023
Response from Manager on 4 Nov 2023
Hello Karen,We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide excellent service and a clean environment for our guests. We appreciate your feedback and will address these concerns with our staff to ensure a better experience for future guests.

4/10 Poor

Matt

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Matt, Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We strive to provide exceptional service and will address your concerns with our team. Contact our management to discuss your concerns further.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 1 Nov 2023
Hello Michael,We truly appreciate your outstanding rating and are thrilled that you had an exceptional experience during your stay with us. Thank you for choosing our hotel as your preferred accommodation. We look forward to welcoming you back in the future for another memorable stay.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and recently updated friendly staff
Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello Mike,Thank you for your kind feedback! We're delighted to hear that you found our rooms clean and recently updated. Our staff takes pride in delivering friendly and accommodating service. We hope to welcome you back for another enjoyable stay in the future.

2/10 Terrible

Steve

Disliked: Cleanliness, property conditions & facilities
Property is old and our room was not very clean.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 23 Oct 2023
Hi Steve,Thank you for your feedback regarding your recent stay at our hotel. Please know that we take cleanliness and the overall condition of our property seriously, and we will be addressing these concerns with our housekeeping and maintenance teams. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Atif

Disliked: Amenities, property conditions & facilities
The management needs to maintain their rooms and replace the broken and worn out furniture
Stayed 3 nights in Oct 2023
Response from Manager on 22 Oct 2023
Hello Atif,Thank you for bringing this to our attention. We apologize for any inconvenience caused and our team will address the maintenance issues promptly.

2/10 Terrible

Tristan

Stayed 1 night in Oct 2023
Response from Manager on 9 Nov 2023
Hello Tristan, Thank you for taking the time to provide feedback on your recent stay. We apologize for any inconvenience you may have experienced. We value all guest feedback and will use it to continually improve our services. Please feel free to reach out to our management team directly to further discuss your concerns.

10/10 Excellent

Mike

Business traveller
Liked: Amenities, property conditions & facilities
Staff was great
Stayed 3 nights in Oct 2023
Response from Guest Relation Management on 16 Oct 2023
Hi Mike,Thank you for your feedback! We're delighted to hear that our staff provided you with great service during your stay. Our team is dedicated to ensuring that all guests have a positive experience, and your positive comments are greatly appreciated. Thank you for choosing our hotel, and we look forward to hosting you again in the future.

4/10 Poor

Angela

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People screaming down the hallway until 3-4 am every night.
Stayed 4 nights in Oct 2023
Response from Guest Relation Management on 11 Oct 2023
Hi Angela,Thank you for your feedback regarding your recent stay at our hotel. We take these matters seriously, and we will address this issue with our staff to ensure that noise disturbances are kept to a minimum and properly managed. We understand the importance of a peaceful environment for all our guests, and we are committed to improving in this area. We hope to have the opportunity to provide you with a more enjoyable stay in the future.

2/10 Terrible

MICHAEL

Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello MICHAEL,Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. We value your opinion and would appreciate the opportunity to learn more about your concerns. Please contact our management team so that we can address any issues you encountered during your stay.

4/10 Poor

Dan

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms extremely small, especially the bathroom and sink area
Stayed 3 nights in Sep 2023
Response from Guest Relation Management on 9 Oct 2023
Hi Dan,Thank you for your feedback regarding your recent stay at our hotel. Please know that we take your feedback seriously, and we will use it to identify areas for improvement. Your comfort is important to us, and we will consider your comments as we work on enhancing our guest experience. Thank you for choosing our hotel, and we hope to have the opportunity to serve you again in the future.

2/10 Terrible

Bret

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
First arrived and picture on wall fell upon entering. Bathroom door would not shut. Shower handle fell off when I went to turn it for warm water. While trying to sleep I heard everyone entering and exiting. Could hear whispers and people talking while our doors were shut. Staff was rude. Would not stay here if it was not for the good location.
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct 2023
Hello Bret,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Terrible

Angela

Stayed 1 night in Oct 2023
Response from Guest Relation Management on 24 Oct 2023
Hi Angela,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

john

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Carpets unclean, Bathtub very Slippery and Dangerous, hallways smell of Chemicals, Ownership not Friendly. Heating not Working. Breakfast Basically non-existent. Some scary People Hanging Around.
Stayed 5 nights in Sep 2023
Response from Guest Relation Management on 3 Oct 2023
Hi John,We appreciate your feedback and sharing with us your concerns. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. We hope to have another chance to host you and impress you with our changes.

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was noting we like about the place and we would never stay there again
Stayed 6 nights in Sep 2023
Response from Manager on 3 Oct 2023
Hello David ,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Ashley

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Zero stars. This hotel was the worst place I have stayed. Upon arrival and checking the room, we found it dirty. I had to have them change the bedding as it appeared used. We then had to go get disinfecting wipes to be able to stay in the room. The microwave has food splattered all over the inside. The fridge had pubic hair and some unidentified liquid in it. There are exposed wires, missing faceplates, no screen or filter in the a/c or windows. Though listed as completely non-smoking, the hallways were clouded with smoke. The door doesn’t even slightly muffle any sounds. The best part of the stay was the view, which was a vacant lot and the back side of a trailer park. The room I reserved was supposed to have 2 beds and a couch for 3 adults. It did not.
Response from Manager on 1 Oct 2023
Hello Ashley,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 Poor

Kristin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
$100/night was overpriced for this grubby hotel
The hotel reeked of cigarettes, everything in our room was grubby, run down, and slightly broken. The bathroom was tiny, you could barely open the door without hitting the toilet, and the shower water temperature came out the opposite way it was supposed to: set at "hot" the water comes out cold & vice-versa (weird thing to complain about, I know). The continental breakfast was extremely limited and cramped, and they ran out of stuff frequently. Overall it felt like the property was just falling into disrepair. I know you get what you pay for, but this still felt overpriced. One positive we noted was that the bathroom towels were large and soft.
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Kristin,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

4/10 Poor

Brody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on 25 Sept 2023
Hi Brody,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty & Outdated
The place was dirty, musky smelling and so outdated. Dust all over. Not sure when the room was last vacuumed. The beds were springing, outdated and tilted. I went and bought new sheets to put on bed. We couldn't even let ourselves in on the side exterior door due to no exterior entrance handle. If I could have found a different place I would have. Very disappointed. I will not recommend this place to anyone.
No Exterior Entrance Handle
Dust
Stayed 2 nights in Sep 2023
Response from Guest Relation Management on 19 Sept 2023
Hello Guest,Your feedback is deeply concerning, and we take your comments very seriously. Please know that we will be conducting a thorough review of our housekeeping and maintenance procedures to address these issues promptly and prevent any recurrence. We are committed to providing our guests with a comfortable and enjoyable stay, and we take your feedback as an opportunity to improve. We hope you will consider giving us another chance in the future to provide you with the exceptional experience that you deserve.

2/10 Terrible

Leah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!!
This hotel is horrible. We had bugs in our rooms. People slamming doors all night long and little care from those who work there!!
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 11 Sept 2023
Hi Leah,Your comfort and satisfaction are our top priorities, and it's clear that we fell short of meeting your expectations in this regard. We take your feedback seriously, and we will investigate and address these issues immediately to prevent such occurrences in the future. Our housekeeping team will work to address any pest issues and ensure the rooms are thoroughly cleaned and maintained. Additionally, we will review our noise control measures to prevent disturbances caused by doors slamming, and we'll make every effort to provide a peaceful environment for our guests. Thank you for bringing these matters to our attention, and we hope you will consider giving us another opportunity to provide you with a much-improved stay in the future.

2/10 Terrible

Marion

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in, we were hit with a wall of cigarette smoke. The entire lobby was thick with cigarette smell. It took 20 minutes to check in, the front desk gal asked if she could take a picture of my license with her phone. I was not ok with this. Once in our room I used the bathroom and it was disgusting! There was either dried blood or stool on the bottom of the shower curtain. The non smoking room was full of cigarette burns in the carpet, comforter and sheets. The sheets were full of stains so we pulled them off to sleep in our own blankets and discovered a huge black stain on the mattress! It was so gross! It was rubbing on the sheets and turning them black as well. I went down after the 30 minutes we were there and demanded my money back. I was told I had been in the room for several hours so I was denied. I asked to see the check in receipt and she claimed to not be able to find it. I asked for a manager and was denied. The gal argued with me for over 2 hours with no resolution. Absolutely terrible.
Stayed 1 night in Sep 2023
Response from Manager on 9 Sept 2023
Hello Marion,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 Poor

Tanya

The room was very outdated, we found hair that wasnt ours and The floor was also sticky amd seemed to be uncleaned. Beds could stand to be replaced
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 5 Sept 2023
Hi Tanya,Your feedback is invaluable to us, and we take your comments seriously. Our team will immediately investigate the cleanliness issues you mentioned, including the presence of hair and the sticky floor, to ensure that such problems are addressed promptly and do not occur in the future. We will also review the condition of the beds and explore opportunities for room renovations to improve our guests' experience. Your satisfaction is important to us, and we hope that you will consider giving us another chance to provide you with a more pleasant stay in the future.

6/10 Okay

glenn

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. . The only thing I didn't care for is the breakfast really nothing to choose from
Stayed 3 nights in Sep 2023
Response from Guest Relation Management on 5 Sept 2023
Hi Glenn,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your input, and we're pleased to hear that your overall experience was fine. Providing a variety of breakfast choices is important to us, and we will take your comments into consideration as we review and improve our breakfast offerings. Thank you for choosing us as your accommodation, and we look forward to hosting you again in the future with an improved breakfast selection.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Discussing
Blood on sheets stains on walls cat food on the floor old shoes under bed condoms on the floorude night manager horribly rude owner smell like something guide in the friplease do not stay here your car is a better option.. Would not give refund
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 5 Sept 2023
Hi Joseph,Thank you for your feedback regarding your recent stay at our hotel. The issues you've mentioned are completely unacceptable, and we take them very seriously. Cleanliness and guest comfort are of the utmost importance to us, and it's clear that we fell short in this instance. We will immediately address these concerns with our housekeeping and maintenance teams to ensure that such problems do not happen again in the future. We will also investigate the incident regarding our staff further and take appropriate action to ensure that they treat all guests with the respect and courtesy they deserve. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Donna

Stayed 1 night in Aug 2023
Response from Guest Relation Management on 29 Aug 2023
Hi Donna,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

4/10 Poor

Jesse

Disliked: Amenities
Bed was the most uncomfortable bed I have slept on. The breakfast was in a closet sized room with one waffle maker, toaster, and an orange juice dispenser. I went to the restaurant across the street for an adequate breakfast.
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on 28 Aug 2023
Hi Jesse,Thank you for taking the time to provide your feedback on your recent stay at our hotel. We take your comments seriously and will review the condition of our beds to ensure that future guests have a more comfortable stay. We also understand that a pleasant breakfast experience is vital, and your feedback will help us evaluate and improve our breakfast offerings. We truly appreciate your input as it helps us identify areas for improvement. We hope you might consider giving us another chance in the future to provide you with a better experience.

4/10 Poor

Alice

Disliked: Amenities, property conditions & facilities
So first room I was given the door locks battery was dead so couldn't enter. When I went to get it fixed they gave me a room with a TV that didn't work. Staff was friendly tho
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello Alice,We can't thank you enough for sharing your feedback with regards to our staff and also our room. We hope to see you again to provide you with an exceptional level of service and hospitality.

4/10 Poor

Shannon

Disliked: Amenities, property conditions & facilities
This property is very dated. I can't speak for all the rooms, but ours had old stained sheets and the curtains had holes in them. The air conditioners barely worked and it was a really hot day, so that made it hard to sleep until things cooled off after midnight. And there was a terrible smell throughout the place... like curry and incense and marijuana all rolled together. It was a little cheaper to stay there but it really wasn't worth it.
Stayed 1 night in Aug 2023
Response from Guest Relation Management on 22 Aug 2023
Hi Shannon,Thank you for sharing your feedback regarding your recent stay at our hotel. The issues you've mentioned regarding the dated condition of the property, stained sheets, damaged curtains, air conditioning problems, and unpleasant odors are certainly not reflective of the level of service and comfort we aim to provide our guests. We understand that these factors greatly impacted your stay and led to a less-than-satisfactory experience. Please know that we're committed to addressing these concerns immediately. We will thoroughly investigate the matters you've raised and take corrective measures to ensure that no guest has to encounter similar issues in the future. We hope to have the opportunity to welcome you back in the future, so you can witness the improvements we have made based on your valuable feedback

10/10 Excellent

elisia

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable bed
Stayed 1 night in Aug 2023
Response from Guest Relation Management on 21 Aug 2023
Hi Elisia,Thank you for sharing your feedback with us. We're delighted to hear that you found the bed in our hotel comfortable. Ensuring a restful and comfortable stay for our guests is one of our top priorities, and we're glad that you enjoyed the comfort of our beds. We hope to have the pleasure of welcoming you back in the future.