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Reviews of Travelodge by Wyndham Brooklyn Center

2 out of 5
Travelodge by Wyndham Brooklyn Center
6415 James Circle North, Brooklyn Center, MN

Reviews

5.4
Rating 10 - Excellent. 30 out of 213 reviews" "
Rating 8 - Good. 39 out of 213 reviews" "
Rating 6 - Okay. 31 out of 213 reviews" "
Rating 4 - Poor. 44 out of 213 reviews" "
Rating 2 - Terrible. 69 out of 213 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Kerry

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

victoria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like how i found crack pipes in ym drawer. I didnt liek how the windows were unsafe and no screens in them but opened wide . I didnt liek how the fridge was dirty and the covers an mattress were holy and smelled of pee. I didnt like how due to my handicap condition i had my brother and sister help brig my stuff up and they harassed them all the way to the elevator cus they said they policy says no one but renters allowed after 10, i did not read that in their policy. I have vdieos and documentation and they just didnt give a damn. Not a safe place for kids at all. its a hoe house and thats. the whole time i was checking in they kept asking what my room numebr was and harassing me.
Stayed 3 nights in Mar 2024

2/10 Terrible

mark joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not stay. Carpet and ceiling tiles were tore out on my floor with multiple fans running to dry it. Breakfast room was closed with plastic. Door did not latch. No tv remote. Room was filthy. I will be requesting a refund.
Stayed 1 night in Feb 2024

2/10 Terrible

Damontae

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was dirty, they had holes in the ceiling and had fans to keep the ceiling dry. In the room the bed was dirty and there was holes in the ceiling. Also the window did not close. Overall a nasty hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

Rubi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We wouldn't choose to stay here again as there was no free breakfast and we were supposed to get one there. Also, there was no coffee or tea in the room. This was also supposed to be a part of our room amenities. The TV in the room didn't work. We had to put down $50 in CASH (no card allowed). This was to make sure we respected the property, which was fine, but we shouldn't have had to pay cash.
Stayed 1 night in Nov 2023

2/10 Terrible

Jennifer

The Brooklyn Center Nightmare
We had the worst hotel stay we have ever had. The couple next door to our first room was having what sounded like a domestic violence situation. The bathroom door in our first room was busted in. There was something we assume was orange juice staining the lampshade. We had no water come out of the tap when we tried to shower. We asked for a different room and when we checked it, there was a footlong rusted-out spot in the bathtub which was collecting water and made it seem inevitable the tub would eventually collapse into the room below. We finally were moved to a third room where the hair dryer did not work and we were told that was the case in most rooms. Finally, the “free breakfast” offered was a cafeteria tray with a choice of Twinkies and Ding-Dongs. We had stayed in Travelodge in other cities before that were fine, but this particular one is absolutely a place to avoid at all costs.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not great in Brooklyn Center
Front desk guy was very nice, but he clearly was overwhelmed without any help. There were a few very off putting things about the place. One was the blatantly obvious comings and goings of female “escorts”. Another was the inability to enter any door with your room key other than the main one. Another was the shower head was useless for anyone over about 5’10”.
Stayed 1 night in Oct 2023
Response from Jang T, Manager on 3 Nov 2023
Thanks for staying with us and your review. In the future, we will provide with better service. Thank you.

8/10 Good

Andre

Stayed 1 night in Oct 2023

8/10 Good

Andre

Stayed 1 night in Oct 2023

2/10 Terrible

Julie

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, hand prints all over headboard, bathroom- yikes! End table was streaked with something, floor was sticky. Sketchy people outside, lots of people coming and going
Stayed 1 night in Oct 2023
Response from Jang T, Manager on 23 Oct 2023
I apologize for the inconvenience cause to you. I will follow up with my housekeeping staff. Thank you.

4/10 Poor

Owen

Stayed 1 night in Oct 2023
Response from Jang T, Manager on 18 Oct 2023
Thank you for staying with us.

2/10 Terrible

Karris

Disliked: Cleanliness, property conditions & facilities
Unsafe, unclean & unbelievably unsatisfactory
At check-in, the computer system didn’t work. As a result, clerk photocopied my license and credit card without my knowledge or permission. When I noticed the photocopy and I asked for it back — because this practice is illegal — the clerk said that wouldn’t be possible. Despite sign saying that only guests who scan in with room key are permitted entry, the front door was propped open. There was rarely anyone at the desk to track who entered. The room we received was dirty (there was blood and clumps of hair on the floor). The door was partially off its hinges and wouldn’t close properly. There was no phone, TV, refrigerator or towels. I went down and told the clerk of the issues; we were moved to a different room — the next night. The hotel also says it offers free breakfast; it’s coffee, tea and two types of Little Debbie snack cakes.
Stayed 2 nights in Oct 2023
Response from Jang T, Manager on 17 Oct 2023
We're very sorry that your stay wasn't as it should have been and we will work hard to make sure the next stay is a massive improvement

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Jang T, Manager on 17 Oct 2023
Thanks for the review.

10/10 Excellent

Allyssa

Stayed 1 night in Oct 2023
Response from Jang T, Manager on 3 Nov 2023
Thank you for your kind review and staying with us.

8/10 Good

Ronaeja

Stayed 3 nights in Oct 2023
Response from Jang T, Manager on 11 Oct 2023
Thanks for your review.

2/10 Terrible

Matthew

Travelled with partner
They did not have a room for us. They needed to call in manager to find us a room. The place is nasty. Their listing says: Breakfast included; their definition of breakfast is coffee and OJ.
Stayed 1 night in Oct 2023
Response from Jang T, Manager on 10 Oct 2023
Thanks for your review. Sorry for the inconvenience caused. In future, we hope to serve you better. Thanks

2/10 Terrible

Eric

Stayed 1 night in Oct 2023
Response from Jang T, Manager on 3 Nov 2023
Thank you for staying at the hotel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It was ok. It was comfortable and clean enough and not loud. My only complaint was that it said it included breakfast, which was nothing more than juice, coffee, and donut packages I could find at the dollar store
Stayed 2 nights in Oct 2023
Response from Jang T, Manager on 9 Oct 2023
I appreciate you taking time to write review. In future we hope to serve you with better services.

4/10 Poor

Mercedes

Stayed 1 night in Oct 2023
Response from Jang T, Manager on 10 Oct 2023
Thanks for the review.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't get the room I reserved due to issues in my room, so they downgraded my room.
Stayed 1 night in Oct 2023
Response from Jang T, Manager on 9 Oct 2023
I am sorry to hear this was your experienced. I will follow up with my staff and in future it won't happen. Thanks

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jang T, Manager on 9 Oct 2023
Thank you for your review.

2/10 Terrible

Vanessa

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run!!!!! Don’t walk away!! Run.
Stayed 5 nights in Sep 2023
Response from Jang T, Manager on 5 Oct 2023
Thank you for staying with us, and please let us know how we can serve you better in the future.

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Amenities
Walked in and it smells like weed and they said the property was updated and I had a smoking room that was in poor condition and when I opened the microwave there was other peoples food in there from before the floor was sticky but it was a roof over my head won’t recommend and stay somewhere else the only good thing was that the staff were friendly
Stayed 3 nights in Sep 2023
Response from Jang T, Manager on 5 Oct 2023
I am sorry to hear this, and I will follow up with our house keeping staff and make sure the room gets well clean.Thanks

2/10 Terrible

Gildardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spend the extra $ go somewhere else
I’ll make it short, get there, nobody at reception for 10 min, then receptionist comes cause phone rings, another receptionist to help us, the other on phone keeps apologizing, finally we get our key, a couple is waiting for elev. then starts to laugh saying “mouse jumping like he una zoo” cussing, get to our room, not clean, called front desk and same guy that was on phone before, apologizing and asking us to come back down and will get a diff. room, get another receptionist walking us to new room, he opens it and says “it’s a storage” go back to front desk, other guy says oh yea it’s the other room, get to our room, ceiling is half peeled, carpet hideous, missing iron, no hdmi for tv, 10 min later the guy says I have ur tv cable, as we go to sleep we hear a the creaking noise from floor above, really loud Do ur self a favor, spend the extra $10 and go somewhere else, save ur self and ur spouse a grapple Will never stay here again
Stayed 1 night in Sep 2023
Response from Jang T, Manager on 5 Oct 2023
Thank you for staying with us, I am very sorry to hear this. I will follow up with my staff.

2/10 Terrible

Bennie

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible
Stayed 1 night in Sep 2023
Response from Jang T, Manager on 5 Oct 2023
Thank you for staying with us, and please let us know how we can serve you better in the future.

4/10 Poor

Jeannette

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My brother is/was loyal to the Wyndham brand, so I booked him here for a special weekend. He said it was the worst lodging experience he ever had - from guest service to quality/cleanliness of room. He did try to discuss with the Front Desk, but they were not accomadating in any way.
Stayed 1 night in Aug 2023
Response from Jang T, Manager on 13 Sept 2023
I am very sorry to hear this, and I will follow up with my staff regarding interactions with guests, as well as room cleanliness.

2/10 Terrible

Suado

Travelled with family
I didn’t get cleaned in my room for 3days
Stayed 1 night in Sep 2023
Response from Jang T, Manager on 11 Sept 2023
I'm sorry to hear your room did not got service and I will follow up with my staff regarding your concern.

8/10 Good

Timothy, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful when tapped for information or services. The cost was excellent, and the noise level is very acceptable. There were a couple of unexpected errors that I felt shouldn't affect the rating because they truly were extremely rare and out of the ordinary.
Stayed 2 nights in Aug 2023
Response from David H, General Manager on 5 Sept 2023
Thank you very much for your kind review, and we hope to see you again soon.

4/10 Poor

Angel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh
Place was dirty, service was bad , people clearly on drugs everywhere. Would not recommend this place for a family with children. Don’t leave valuables in the room or car. I seen people trying to key doors. Simply don’t trust it.
Stayed 2 nights in Aug 2023
Response from David H, General Manager on 5 Sept 2023
I'm sorry to hear that this was your experience, we are trying hard to make sure everyone feels safe and enjoys their stay.

4/10 Poor

Marly

Disliked: Cleanliness, staff & service, property conditions & facilities
Was greeted with lots of sass when we were checking in and just being rude by the front desk. The room had tons of holes in the walls that were badly filled in with a putty. No room service came to clean while we were out all day and the door to our room wouldn’t open or shut unless you put your full weight into it and kicked.
Stayed 2 nights in Sep 2023
Response from Jang T, Manager on 4 Sept 2023
I'm sorry to hear your stay wasn't pleasant, and I will follow up with my staff regarding these concerns.

2/10 Terrible

Nicole

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jang T, Manager on 4 Sept 2023
We appreciate you staying with us, and please contact us to let us know how we could serve you better in the future.

6/10 Okay

Jordan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jang T, Manager on 4 Sept 2023
Thank you for staying with us.

6/10 Okay

Isaac

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from David H, General Manager on 29 Aug 2023
Thank you for staying with us.

4/10 Poor

Janice

Travelled with family
Liked: Staff & service
Not impressed that the continental breakfast consisted of cookies & donuts. Desk clerk said that was all she had available.
Stayed 1 night in Aug 2023
Response from David H, General Manager on 2 Sept 2023
I'm sorry to hear that the breakfast options were limited.

4/10 Poor

Michael

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was extremely dated. Only cool water in shower but was fixed as soon as maintenance person arrived. In the mean time staff furnished us a key to next door room where there was hot water. That room was not as dated. Staff shorthanded but more than willing to help.
Stayed 1 night in Aug 2023
Response from David H, General Manager on 26 Aug 2023
We appreciate you staying with us, and I hope we can serve you better on your next stay.

6/10 Okay

Michael

Business traveller, Travelled with partner
Liked: Staff & service
Coordination between Expedia and facility
Stayed 1 night in Aug 2023
Response from David H, General Manager on 1 Sept 2023
I'm sorry if there was an issue with your reservation, we do our best to make sure everyone has a smooth reservation process.

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not choose this hotel again. No room service in our two night stay. Burn holes in bedding, dirty tub and floor. The bed was surprisingly comfortable. The “to-go” breakfast included was a 3-pack of mini donuts and a coffee. And the front desk staff was busy smoking cigarettes out front in a desk chair. Also can’t forget that the TV didn’t work properly.
Stayed 2 nights in Aug 2023
Response from David H, General Manager on 18 Aug 2023
I'm sorry to hear that your stay wasn't as it should have been, and will follow up with my staff regarding this.

10/10 Excellent

Angela

Stayed 1 night in Aug 2023
Response from David H, General Manager on 2 Sept 2023
Thank you for your review! We appreciate having you stay with us.

2/10 Terrible

GLORIA, Powder Springs

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was dirty the sheets, towels and floor. Exposed wiring and hole in window.
Stayed 1 night in Aug 2023
Response from David H, General Manager on 12 Aug 2023
I appreciate you bringing this to my attention, and I will look into this right away because it doesn't sound like our hotel.

4/10 Poor

Dan

Disliked: Amenities, property conditions & facilities
I think they should get rid of the bullet hole shattering the glass of the door to the lobby. That's not the most inviting time. The room was clean but the hallways were sketchy, as was the elevator. If you're advertising breakfast, you should probably have a little bit more than Little Miss Debbie snack cakes. Maybe spring for some fruit? Or cereal?
Stayed 1 night in Aug 2023
Response from David H, General Manager on 11 Aug 2023
We appreciate your review, and rest assured that isn't a bullet hole, it is a broken window from a luggage cart but we are replacing that glass soon.

2/10 Terrible

Nicholas

Stayed 1 night in Jul 2023
Response from David H, General Manager on 21 Aug 2023
Thank you for staying with us, and please let us know how we can serve you better in the future.

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from David H, General Manager on 1 Aug 2023
Thank you for staying with us, and please let us know how we could have improved your stay.

6/10 Okay

Luis, San Diego

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from David H, General Manager on 1 Aug 2023
Thank you for staying with us and for offering your review.

2/10 Terrible

Arjun

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was not happy with my stay. What is advertised vs what you get isn’t the same. The property in run down. There’s people openly drinking in the parking lot. Loud music coming from cars at night. Clothing and other garage laying around the parking lot. I complained about the noise from the room to me at 5:30am. The staff on site knocked on the door for them to turn down the TV. They then proceeded to have s*x and I could hear everything. Don’t stay at this hotel even if it is cheaper than the rest. Also the bedding was not clean and has stains. Shower head it 3 feet tall the condition of the room was awful.
Stayed 2 nights in Jul 2023
Response from David H, General Manager on 25 Jul 2023
I'm very sorry to hear that the actions of other guests made your stay unenjoyable, and we will try harder to make sure we are providing a clean comfortable place for everyone to stay.

8/10 Good

James

Liked: Cleanliness, staff & service
Everything was fairly clean, the refrigerator was frozen up. A vary basic hotel mainly used by working people.
Stayed 1 night in Jul 2023
Response from David H, General Manager on 22 Jul 2023
We appreciate your review and thank you for staying with us.

2/10 Terrible

Monica

Stayed 1 night in Jul 2023
Response from David H, General Manager on 8 Aug 2023
Thank you for your review, and please let us know how we could improve so we can serve you better the next time you stay with us.

4/10 Poor

Samantha

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Crayons on walls. Floor was stained. Bed was comfortable surprisingly. Room was right next to a vending machine and ice machine and could everything at night.
Response from David H, General Manager on 15 Jul 2023
Thank you for your review, and I'm sorry your stay wasn't as comfortable as it could have been. We are working on the renovation which will improve everyone's stay.

8/10 Good

Angelia

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2023
Response from David H, General Manager on 14 Jul 2023
Thank you for staying with us!

2/10 Terrible

CHRISTINE, Fargo

Disliked: Cleanliness, staff & service, property conditions & facilities
The carpet had orange stains and found long black hair in the shower also the shower head only had 4 streams of water. The ceiling was plastered over and the air conditioner didn’t work properly also had kids in the room above jumping from their bed to the floor.
Stayed 1 night in Jun 2023
Response from David H, General Manager on 30 Jun 2023
I apologize for the condition of your room, and we will take care to make sure the rooms are in better shape for your next stay.