Suite, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Reviews of Holiday Inn Express & Suites Eden Prairie – Minneapolis, an IHG Hotel

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 11 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly friendly. The renovated spaces are lovely. Our room was comfortable, not extra spacious but ample room. Fitness center was nice. The exterior doesn’t look as up to do as the inside, but it was a nice stay.
Stayed 1 night in Mar 2024
Response from R.K. on 28 Mar 2024
Thank you for your review of our hotel! We're delighted to hear that you found our staff to be incredibly friendly and that you enjoyed the lovely renovated spaces throughout the property. We're also glad that your room provided ample comfort during your stay and that you found our fitness center to be nice.Thank you again for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from R.K. on 23 Mar 2024
Dear Kristen,Thank you for taking the time to leave us a 5-star rating! We're delighted to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and it's always rewarding to receive positive feedback.If there's anything specific you loved about your stay or any suggestions you have for how we can make your next visit even better, please don't hesitate to let us know. We're here to ensure that your future stays with us are nothing short of exceptional.We look forward to welcoming you back soon!

6/10 Okay

Cindy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from R.K. on 19 Mar 2024
Dear Cindy,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, and we're always looking for ways to enhance the experience for our guests.If there's anything specific you'd like to share with us regarding your stay, please don't hesitate to reach out. We value your input and strive to make every guest's experience exceptional.We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 Excellent

Lindi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience we have had in a very long time. Very friendly and attentive staff. Clean and updated rooms. Our suite actually had two bathrooms! The beds were very comfortable. The pull-out bed was brand new.
Stayed 2 nights in Mar 2024
Response from R.K. on 11 Mar 2024
Dear Lindi,Thank you for sharing your fantastic experience with us! We're delighted to hear that you enjoyed your stay and found our staff to be friendly and attentive. It's wonderful to know that our clean, updated rooms and comfortable beds met your expectations, and we're glad you appreciated the added convenience of having two bathrooms in your suite. We're thrilled that you found the pull-out bed to be brand new and comfortable as well. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future!

10/10 Excellent

Lexus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for this place! Very clean, safe, and great staff.
Stayed 1 night in Mar 2024
Response from R.K. on 3 Mar 2024
We're thrilled to hear that you enjoyed your stay with us! Providing a clean and safe environment, along with exceptional service from our staff, is our top priority. Thank you for taking the time to share your positive experience, and we look forward to welcoming you back again soon!

10/10 Excellent

Prakash Rao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice.
Stayed 3 nights in Feb 2024
Response from R.K. on 15 Feb 2024
Dear Rao,Thank you for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay with us and that our hotel's location, clean rooms, and pleasant ambiance met your expectations.We are especially grateful for your kind words regarding our staff. Providing exceptional service is our top priority, and we take great pride in ensuring that every guest feels welcome and well taken care of during their time with us. It's heartwarming to know that our team's dedication to hospitality made a positive impact on your stay. We will be sure to pass along your compliments to our staff members—they will be delighted to hear that their efforts are appreciated.We genuinely appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Jennifer, Houston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from R.K. on 13 Jan 2024
Thank you for your excellent review. It looks like your experience with us made your trip more memorable, We are stoked to earn your recommendation. Know that our entire team would be happy to welcome you back to our hotel. We hope your next visit is just around the corner, and we wish you safe travels always.

10/10 Excellent

Olufemi

Liked: Cleanliness, staff & service, property conditions & facilities
Response from R.K. on 15 Feb 2024
Dear Olufemi,Thank you for taking the time to leave us a five-star review! We greatly appreciate your positive rating and are thrilled to hear that you enjoyed your stay with us.Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations during your time at our hotel. If there's anything specific you particularly enjoyed about your stay, or if you have any feedback or suggestions for us, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back for another excellent experience in the future!

8/10 Good

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from R.K. on 31 Jan 2024
Dear Takashi,Thank you for taking the time to provide us with a 4-star rating. We appreciate your choice to stay at our hotel, and we're pleased to hear that you had a positive experience.While we noticed that you didn't leave specific comments, we understand that everyone's preferences and experiences vary. If there are any specific aspects of your stay that stood out to you or if you have any suggestions on how we can further improve, please feel free to share your thoughts with us.Your feedback is invaluable, and it helps us continue to provide excellent service to all our guests. We hope to have the pleasure of welcoming you back in the future and ensuring your stay is even more enjoyable.Thank you once again for choosing Holiday inn Express & Suites Eden Prairie.