Bar (on property)

Reviews of Hilton Milan

4 out of 5
Hilton Milan
Via Luigi Galvani 12, Milan

Reviews

8.8

Excellent

Rating 10 - Excellent. 510 out of 1000 reviews" "
Rating 8 - Good. 363 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Mar 2024
Response from Hilton Milan on 3 Apr 2024
Dear guest, thank you for your positive comments. We are happy to learn that you had a really nice stay in the hotel.We look forward to welcoming you back again soon.Kind Regards,Daniele FabbriGeneral Manager

10/10 Excellent

LIHUA

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Milan on 3 Apr 2024
Dear guest, thank you for your positive comments. We look forward to welcoming you back again soon.Kind Regards,Daniele FabbriGeneral Manager

10/10 Excellent

Jorge

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place very modern super centralized close to central station
Stayed 3 nights in Dec 2023
Response from Hilton Milan on 27 Feb 2024
Dear guest, thank you for your positive comments. I'm happy to read that you have enjoyed your stay at Hilton Milan. I am sure that all your suggestions will help other guests to enjoy even more their stay in Milan.We look forward to welcoming you back again soon.Kind Regards,Daniele FabbriGeneral Manager

10/10 Excellent

Anahita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The reception and concierge staff were very helpful. A special commendation to the female reception staff who on the day we checked out allowed us a very late checkout as she was aware that we were all sick with a head cold and would benefit from resting in the room before we had to leave for the airport. She was kind, thoughtful and proactive with her offer.
Stayed 2 nights in Dec 2023
Response from Hilton Milan on 23 Feb 2024
Dear Guest,Thank you for taking the time to share your opinion. I am happy to learn that you had a really nice stay in the hotel. It was particularly pleasant to see that your impression of our staff was very helpful and friendly. Please rest assured that I will share your nice comments with the rest of the team. It will be an honour to have you again in the hotel. We look forward to welcoming you back again soon.Kind Regards,Daniele FabbriGeneral Manager

8/10 Good

WINSTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

PRAKASH NANDLAL

Stayed 2 nights in Jan 2024

10/10 Excellent

Lisa, Raleigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Faiz

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old not well maintained property. Dirty.
Stayed 3 nights in Dec 2023
Response from Hilton Milan on 23 Feb 2024
Dear Guest, first of all, I would like to thank you for taking the time to share your comments regarding your recent stay.I am really sorry and sincerely apologize for the incidents you mention in your comment. This is definitely not the kind of service we are willing to our guests.I have asked my team to take the appropriate actions to the comments that you raised especially in terms of helpfulness of staff.I hope that you will be visiting you soon so we can prove that we can provide a far better service.Best regards,Daniele fabbriGeneral Manager

10/10 Excellent

Shiva, Cedar Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk, concierge, hotel staff are very nice and provided excellent service. The breakfast was good and the staff were friendly. The hotel is very near to Milan Central station. The front desk staff recommendation for restaurant was very good. Overall we had a good experience at Hilton Milan and we recommend it to anyone visiting Milan.
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Slightly Outdated but Clean/Safe
Room was outdated. The lobby is nice and the restaurant was good. Staff very helpful and friendly. Super close to train station which is why I picked this hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Liset

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Moatazbellah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Adriene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly the restaurant was accommodating. overall, the bests hotel we stay in Italy for our trip.

10/10 Excellent

Adriene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was clean, and the staff was friendly. the bed was comfortable the room was clean overall it was a great experience.

4/10 Poor

Andres

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice service, but disappointing rooms.
The staff was very friendly and helpful, so the service was great. Also the lobby and restaurant/bar were very nice. However, the bedrooms themselves were disappointing. Overall, they were quite outdated. Even though they were fairly clean, the condition came off very old. This is my second time staying at this hotel, but don’t think I’ll stay there next time I visit Milan until rooms get renovated.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff member kindly allowed me to check in early after a long flight. The room was perfect, extremely comfortable and quiet.
Stayed 1 night in Oct 2023

10/10 Excellent

Manoj

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Sep 2023

2/10 Terrible

Autumn

Stayed 1 night in Sep 2023

10/10 Excellent

Angelita, JACKSONVILLE

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very polite front desk people
Stayed 2 nights in Aug 2023

10/10 Excellent

alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 5 nights in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

raman, Abbotsford

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Myung

Disliked: Cleanliness, property conditions & facilities
Bathrooms were moldy and location was not good.
Stayed 2 nights in Aug 2023

10/10 Excellent

Senada

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Milan is Milan
Great Stay - hotel was great, staff wonderful and attentive, on the downside the parking below the hotel, operated by a private company, is awaful, awful and awful
Stayed 3 nights in Aug 2023

10/10 Excellent

Khashayar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good facility and service, very polite and nice staff
Stayed 2 nights in Aug 2023

10/10 Excellent

Aviva

Stayed 2 nights in Aug 2023

2/10 Terrible

Vahid

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Mark

Stayed 1 night in Aug 2023

10/10 Excellent

Chandar

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Milan Central railway station
Stayed 3 nights in Aug 2023

8/10 Good

Sandy

Stayed 1 night in Aug 2023

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
security next door
Stayed 2 nights in Aug 2023

6/10 Okay

David

Travelled with family
Liked: Cleanliness, amenities
Fairly run down. The chair in the room looked like was dumped on the street and saved by Hilton. Very uncharacteristic. We stayed here because of the location, easy commute and train station 5 min walking. Breakfast was excellent, also a very nice supermarket on the same block and multiple dining choices within 10 minutes walking. Overall happy with the choice.
Stayed 2 nights in Aug 2023

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were lovely and very hospitable. The spritz’s were fabulous as well as the staff in the bar area. Only criticism was the noise coming through walls and ceilings which felt like constructions work.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Convenient to rail stations
Stayed 1 night in Aug 2023

10/10 Excellent

Virginia

Stayed 1 night in Aug 2023

10/10 Excellent

Hemant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location next to the central train station .
Stayed 5 nights in Jul 2023

10/10 Excellent

Arie Chase, Durham

Stayed 1 night in Jul 2023

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jul 2023

10/10 Excellent

Paula

Stayed 1 night in Jun 2023

10/10 Excellent

HongQiu

Liked: Cleanliness, staff & service, property conditions & facilities
Great, just few mins to milano central train station,
Stayed 3 nights in Jun 2023

4/10 Poor

santiago

Business traveller
The hotel rooms are in need of an upgrade fast. I had room 343 and it was the worst mattress I have had in a hotel ever.
Stayed 1 night in Jun 2023

8/10 Good

bahareh

Travelled with family
Liked: Cleanliness, staff & service
Front desk manager and staff were all very friendly and welcoming. The hotel needs renovation since rooms are not renovated but the other good things, good breakfast made up for it.
Stayed 2 nights in Jun 2023

8/10 Good

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful with all our needs.
Stayed 2 nights in May 2023

8/10 Good

Suzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Hilton Milan on 26 May 2023
We are happy to see your very positive rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind Regards,Hilton Milan

8/10 Good

Hua Long, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Check in process was smooth too! The breakfast and its layout was good. The variety of food is good. The staff were friendly to me and my mother. Walkable distance to Milan Centrale Station and it is close to the hop on and hop off tour bus station. Though they don't have a airport shuttle but staff was helpful and friendly to help get a taxi ride to the airport. And to note, we had to get to the airport at 3 am. It's very much appreciated having the lobby staff helping us. Would definitely recommend my husband to bring me to Milan and stay in this hotel!
Stayed 4 nights in Apr 2023
Response from Hilton Milan on 2 May 2023
Dear Guest,Thank you very much for reviewing Hilton Milan. We are grateful for your kind words and happy to read that you enjoyed our location as well as our staff.It's been a pleasure to have you here and, should your travel plans bring you back to the area, we will look forward to hosting you again.Kind regards,Daniele FabbriGeneral Manager

10/10 Excellent

Madhu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff; breakfast buffet great; nice rooms; great location
Stayed 2 nights in Apr 2023
Response from Hilton Milan on 2 May 2023
Dear Guest,I’m pleased to read that you had a great stay at Hilton Milan and that you have appreciated our location and services.It's been a pleasure to have you here and we hope to have the opportunity to welcome you back at the Hilton Kind regards,Daniele FabbriGeneral Manager

6/10 Okay

Shaheen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t like the room. A stay at Hilton I was expecting an excellent 4 star room. The bed was noisy and lumpy and the bathroom was not in a good condition. The cleaning service was also not good as there are still hairs left in the bath tub. The room looked old and in need of refurbishment.
Stayed 2 nights in Mar 2023
Response from Hilton Milan on 14 Mar 2023
Dear Guest,Thank you for sharing your opinion about your recent stay with us. I am very sorry to hear that our services and facilities did not meet your approval and for any inconvenience, this has caused you I would like to offer my sincere apologies.We place great value on your opinion and hope that, in spite of this experience, I'm looking forward to welcoming you with us again in the near future.Kind regards,Daniele FabbriGeneral Manager

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Staff are friendly and helpful. Breakfast is amazing, but room condition is outdated, especially the bathroom, water. And our room is facing the main street, so kind of noisy.
Stayed 3 nights in Jan 2023
Response from Hilton Milan on 24 Feb 2023
Dear Guest,I would like to thank you for taking the time to let us have your impressions about your stay at Hilton Milan. I’m pleased to read that you had a great stay at Hilton Milan and that you have appreciated our staff and breakfast offer. We truly value your loyalty. I am very sorry however to hear that our services and facilities did not meet your approval and for any inconvenience this has caused you I would like to offer my sincere apologies.It's been a pleasure to have you here and, should your travel plans bring you back to the area, we will look forward to hosting you again.Kind regards,Daniele FabbriGeneral Manager

10/10 Excellent

Hernan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I traveled with my daughter and stayed two nights. We really enjoyed the kitchen .. it’s breakfast is great! Service, kindness and really convenient if you are traveling by train. It is still not far walking to Duomo and downtown
Stayed 2 nights in Jan 2023
Response from Hilton Milan on 24 Feb 2023
Dear Guest,Thank you very much for sharing your lovely comments with us.I’m pleased to read that you had a great stay at Hilton Milan and that you have appreciated our location and services, in particular our Breakfast.It's been a pleasure to have you here and, should your travel plans bring you back to the area, we will look forward to hosting you again.Kind regards,Daniele FabbriGeneral Manager