Dear Guest, Thank you for choosing to stay at the Sheraton Mexico City Santa Fe and provide your honest comments about your stay. Providing the highest level of hospitality is our number one priority. As a learning moment, we have shared your comments with the appropriate hotel team for proper feedback with the staff regarding the situations you are commenting on. We are glad that you have enjoyed our facilities and that your room has been to your liking. Once again, thank you for your valuable comments and we look forward to serving you again every time your trips bring you back to Mexico City. Sincerely, Alejandra Ochoa Reception Manager alejandra.ochoa@sheraton.com

Dear Guest, Thank you for choosing to stay at the Sheraton Mexico City Santa Fe and provide your honest comments about your stay. Providing the highest level of hospitality is our number one priority. As a learning moment, we have shared your comments with the appropriate hotel team for proper feedback with the staff regarding the situations you are commenting on. Once again, thank you for your valuable comments and we look forward to serving you again every time your trips bring you back to Mexico City. Sincerely, Alejandra Ochoa Reception Manager alejandra.ochoa@sheraton.com

Dear Diego, Thank you for choosing to stay at the Sheraton Mexico City Santa Fe and provide your honest comments about your stay. Providing the highest level of hospitality is our number one priority. We share your comments for the following because they're important to us. We are glad that you have enjoyed our facilities and that your room has been to your liking. Once again, thank you for your valuable comments and we look forward to serving you again every time your trips bring you back to Mexico City. Sincerely, Alejandra Ochoa Reception Manager alejandra.ochoa@sheraton.com

Dear Yit Meng, Thank you for choosing to stay at the Sheraton Mexico City Santa Fe and provide your honest comments about your stay. Providing the highest level of hospitality is our number one priority. We are glad that you have enjoyed our facilities and that your room has been to your liking. Once again, thank you for your valuable comments and we look forward to serving you again every time your trips bring you back to Mexico City. Sincerely, Alejandra Ochoa Reception Manager alejandra.ochoa@sheraton.com

Dear Guest, On behalf of Sheraton Mexico City Santa Fe, I want to thank you for taking your time to share your experience with the community. It will always be a pleasure to have you at home and we find it fantastic that your comments show that we have been able to exceed your expectations, which we love! Receive a warm greeting from the staff that always serves you with the warmth that characterizes us. Warm regards, ITZI CARRILLO SHERATON VIP LEADER

Dear Guest, On behalf of Sheraton Mexico City Santa Fe, I want to thank you for taking your time to share your experience with the community. It will always be a pleasure to have you at home and we find it fantastic that your comments show that we have been able to exceed your expectations, which we love! Receive a warm greeting from the staff that always serves you with the warmth that characterizes us. Warm regards, ITZI CARRILLO SHERATON VIP LEADER

Dear Guest, We are glad to know that you had the opportunity to share with the community your qualification regarding your stay with us. Your comments reinforces our commitment to create a perfect atmosphere for your stay, thanks for sharing your experience, it is very important for us. That is why we extend our apologies if we do not provide you an excellent attention. we will share your feedback with the areas involved for the follow-up and feedback. That is why we extend our apologies if we do not provide you with excellent attention. we will share your feedback with the areas involved for your follow-up and feedback. Sincerely, Itzi Carrillo Sheraton VIP Leader

Dear Maria Ofelia, On behalf of Sheraton Mexico City Santa Fe, we thank you for sharing your kind comments with the community. it is amazing to read that you had a wonderful experience with us, and that you could enjoyed the comfort of our spacious rooms, this is great to know because it means our joined efforts have exceeded your expectations and had created a memorable experience. We hope to have the pleasure of welcoming you again. Sincerely,

Estimado Sr. Enrico, En nombre de Sheraton Ciudad e Mexico Santa Fe, quiero darle las gracias por tomarse su tiempo para compartir su calificación con la comunidad. Por otro lado, sus comentarios respecto a su experiencia son los que nos ayudan a mejorar nuestras operaciones día a día, si usted tiene algún comentario adicional, nos gustaría saberlo. Saludos cordiales,

Estimado Sr. Enrico, Nos alegra saber que tuvo oportunidad de compartir con la comunidad su calificación respeto a su estancia con nosotros. Sus comentarios refuerza nuestro compromiso al crear una atmósfera perfecta para su estancia, le invitamos a que pueda compartirnos su experiencia. Sin importar cual sea el motivo de su visita, siempre estaremos dispuestos a proveer el confort necesario para hacerle sentir como en casa. Sinceramente, Itzi Carrillo Sheraton VIP Leader

Estimado Sr. Erik, Nos alegra saber que tuvo oportunidad de compartir con la comunidad su calificación respeto a su estancia con nosotros. Sus comentarios refuerza nuestro compromiso al crear una atmósfera perfecta para su estancia, le invitamos a que pueda compartirnos su experiencia. Sin importar cual sea el motivo de su visita, siempre estaremos dispuestos a proveer el confort necesario para hacerle sentir como en casa. Sinceramente, Itzi Carrillo Sheraton VIP Leader

Dear Guest, We are pleased to read your feedback regarding your recent stay at Sheraton Santa Fe, your comments serve as motivation and there are situations where we can improve to go further and meet your expectations. Our commitment is to have totally satisfied guests every day and thanks to comments and suggestions like yours, we grow. We hope to have the pleasure of welcoming you again, we will be waiting with open arms. Sincerely, ITZI CARRILLO SHERATON VIP LEADER

Dear Guest, Thank you for taking the time to share your experience in regards to your recent stay at the Sheraton Mexico City, Santa Fe. We are pleased to read your feedback regarding your recent stay at Sheraton Santa Fe, your comments serve as motivation and there are situations where we can improve to go further and meet your expectations. Our commitment is to have totally satisfied guests every day and thanks to comments and suggestions like yours, we grow. We hope to have the pleasure of welcoming you again, we will be waiting with open arms. Sincerely, ITZI CARRILLO SHERATON VIP LEADER

Dear Moshe, On behalf of Sheraton Mexico City Santa Fe, I would like to thank you for taking your valuable time to give us your rating and your comments. We are pleased to read your feedback regarding your recent stay at Sheraton Mexico City Santa Fe, your comments serve as motivation and there are situations where we can improve to go further and meet your expectations. Our mission is to create the best experiences, even though it is a business area we try to make your stay always the best possible. Come back soon. Sincerely, Itzi Carrillo Sheraton VIP Leader

Estimado Huésped, Agradecemos el que haya compartido su calificación con la comunidad, ya que con ello podemos saber cómo ha percibido su estancia con nosotros. Sus comentarios son igualmente importantes, ya que con ellos podemos comprobar que está teniendo un excelente servicio y atención. Lo invitamos a que pueda compartirnos su experiencia. Sinceramente, Itzi Carrillo Sheraton VIP Leader

Dear Moshe, On behalf of Sheraton Mexico City Santa Fe, I would like to thank you for taking your valuable time to give us your rating and your comments. We are pleased to read your feedback regarding your recent stay at Sheraton Mexico City Santa Fe, your comments serve as motivation and there are situations where we can improve to go further and meet your expectations. Our mission is to create the best experiences, even though it is a business area we try to make your stay always the best possible. Come back soon. Sincerely, Itzi Carrillo Sheraton VIP Leader

Dear Mr. Robert, On behalf of Sheraton Mexico City Santa Fe, I would like to thank you for taking your valuable time to give us your rating and your comments. We are pleased to read your feedback regarding your recent stay, your comments serve as motivation and there are situations where we can improve to go further and meet your expectations. We hope to have the pleasure of welcoming you again, we will be waiting with open arms.

Dear Harreson, I am Happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We appreciate your time in sharing with us your experience. Our commitment is to have totally satisfied guests every day and thanks to comments and suggestions like yours, we grow. We are proud to be pet friendly, as we always consider all members of your family. We hope your stay has been pleasant. We hope to have the pleasure of welcoming you again, we will be waiting with open arms. Warm regards, Itzi Carrillo Sheraton VIP Leader

Dear Nive MC, Agradecemos el tiempo que ha dedicado en compartir sus comentarios con la comunidad. Lamentamos mucho saber las situaciones que percibió durante su estancia, porque comprendemos lo incómodo que debió ser. Le puedo asegurar que tomamos muy en serio los comentarios y sugerencias, porque ellas nos ayudan a mejorar y a poder anticiparnos a otros eventos que pudieran ocurrir. Es por ello, que además de ofrecerle nuestras más sinceras y profundas disculpas; también comentarle que haremos llegar sus amables sugerencias a los gerentes involucrados para darle seguimiento. Nuestro compromiso es tener huéspedes totalmente satisfechos todos los días. Esperamos verlo y tener la posibilidad de mejorar su experiencia. Sinceramente, Itzi Carrillo Sheraton VIP Leader

Dear Mario, On behalf of Sheraton Santa Fe we thank you for sharing your kind comments. I am Happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve. We appreciate your time in sharing with us your experience. On the other hand we are pleased to know that the location of the hotel was to your liking, we are also aware of your opinion regarding the facilities, as this impacts on the activities you do during your stay in Mexico City. Come back soon. Sincerely,

Dear Mr. Aldo, Thank you for sharing your rating and experience when you stay with us. We are pleased to hear such warm and friendly feedback regarding your recent stay, because we found that we made a difference for you. Because we understand that the needs of each guest are different and we want to make them feel special, because they are when they honor us with your visit. It is gratifying to know that you have enjoyed our facilities, your comfort and relaxation, is our most precious achievement. Your kind comments serve the community to expand their hours of entertainment in other nearby spaces. Thank you for sharing them. Come back soon! Sincerely,