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Reviews of Portonovo Hotel & Suites

3 out of 5
Portonovo Hotel & Suites
Mexico City

Reviews

7.8

Good

Rating 10 - Excellent. 347 out of 1000 reviews" "
Rating 8 - Good. 369 out of 1000 reviews" "
Rating 6 - Okay. 165 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 71 out of 1000 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good enough
Stayed 1 night in Mar 2024

10/10 Excellent

eder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel, clean, easy to access and with variety of options around the area for shopping and dining, a bit old in terms of spaces but has everything to have a nice time.
Stayed 1 night in Jan 2024

10/10 Excellent

Oscar

Stayed 1 night in Jan 2024

10/10 Excellent

ESMERALDA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Marcos

Stayed 1 night in Dec 2023

2/10 Terrible

Jesus

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The bed were terrible. Uncomfortable and stiff, Jacuzzi was Uncomfortable awkward to sit in. There was no outlets net to the bed in the master suite.
Stayed 7 nights in Nov 2023

10/10 Excellent

Leopold, los angeles

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Alix

Stayed 2 nights in Nov 2023

4/10 Poor

Catalina

Travelled with family
Pay/charge you extra money.
We booked for a 2 bed and pay for a two bed room. A king bed and a twin bed. They end up changing us again to get an extra bed when he had already paid for a two bed room.
Stayed 1 night in Oct 2023

8/10 Good

Armida

Travelled with family
Liked: Cleanliness, property conditions & facilities
Todo muy bien solo el servicio en recepcion fue regular
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Friendly staff and great walking distance from nice mall parque delta
Stayed 10 nights in Sep 2023

6/10 Okay

Xtian

Travelled with family
Un hotel bien. Cumple con el precio, no esperes mucho solo lo que pagas, para dormir un par de noches todo bien. La ubicación es buena sobre todo si traes coche (pero eso depende mas de a 'donde vas'). Quiza debería estar en un rango de menor precio.
Stayed 2 nights in Aug 2023

2/10 Terrible

Jason

Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, amenities
Great restaurant
Stayed 3 nights in Jun 2023

2/10 Terrible

jose

Stayed 1 night in Jun 2023

2/10 Terrible

EDUARDO

Travelled with family
I didn’t get the right bed to begin with. There was roaches in my room, shower door didn’t lock properly, bed and shits just nasty. No electrical outlets at the bed headboard, etc etc. not even kids for a coffee to go 😂
Stayed 5 nights in Jun 2023

6/10 Okay

jesus ramon

Stayed 3 nights in Oct 2022

6/10 Okay

Javier

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
I like that is easy to get to from the airport and have parking
Stayed 1 night in Oct 2022

2/10 Terrible

Larry D

Stayed 6 nights in Aug 2022

8/10 Good

Santiago Lorenzo Kneeland, Cuauhtemoc

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice, pleasant and good service
Stayed 1 night in Aug 2022

8/10 Good

Sarahí

Stayed 1 night in Apr 2022

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasent stay.
Stayed 6 nights in Mar 2022

10/10 Excellent

Maria P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was in good area and very nice room. Love it!!
Stayed 1 night in Dec 2021

10/10 Excellent

Dasha Daniela

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021

8/10 Good

Roland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Each room is an architectural master piece but some things are getting old and in need of repair. Plumbing, electrical and internet problems. One cucaracha.
Stayed 15 nights in Oct 2021

10/10 Excellent

Santiago Lorenzo Kneeland, Cuauhtemoc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfy in a central area
Stayed 1 night in Sep 2021

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean areas, and close to principal places to visit
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good hotel, I reserved a Master suite, And everything was good
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very minimal and wonderful clean professional staff.
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Dec 2019

4/10 Poor

Freddy, El Salvador

Travelled with family
Disliked: Cleanliness, staff & service
El servicio y orientación fue muy deficiente, al igual que la habitación no cumplió con las expectativas
Stayed 2 nights in Nov 2019

6/10 Okay

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice place, great location, but it doesn’t have the best employees.
Stayed 2 nights in Nov 2019

10/10 Excellent

Galil

Stayed 1 night in Nov 2019

6/10 Okay

Daniel, Chicago

Business traveller
Disliked: Amenities
Not enough information given like wifi password and what time restaurant opens.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price for what it offers. No complaints on my stay whatsover. Restaurant has good food for ur moneys worth.
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Clean but could use an update on decor. Very friendly staff and central location! .
Stayed 2 nights in Aug 2019

10/10 Excellent

OHOLIJAMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

10/10 Excellent

Patricia, Todos Santos, Baja California Sur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for my appointments
Very good value, as for the price you cannot get a better hotel. Close to Parque Delta Shopping Center, with many restaurant options. Not too far from the airport. Excellent off street parking. Good hotel restaurant, specially for breakfast.
Stayed 2 nights in Apr 2019

8/10 Good

MARTHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019

8/10 Good

Nai, San Diego, CA

Liked: Cleanliness
Disliked: Amenities
The positives: For the price, this place and room (Top suite with Jetted Tub) is amazing. The room was huge with lots of dpace and sitting areas. The jetted tub was huge. King size bed with cable tv yhr swivels that faces the bed or spa!!! I highly enjoyed being in the warm waters watching tv. Plenty of running hot water, complementary water bottles and plenty of towels. Working ac through the whole night. The check in was fast and easy. The negatives: Even though i did not mind, the customer service wasn't friendly but more neutral. The bed was somewhat hard. The spa had a leak when you turn on the cold water but hey, its thier floors not mine. Would of been nicer for them to have satilite tv instead of cable because you have the option to change the audio into english. Overall i do recommend their suite for $50 bucks total!!!
Stayed 1 night in Mar 2019