Rooftop terrace

Reviews of Galeria Plaza Reforma

4 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1354 out of 1896 reviews" "
Rating 8 - Good. 373 out of 1896 reviews" "
Rating 6 - Okay. 95 out of 1896 reviews" "
Rating 4 - Poor. 39 out of 1896 reviews" "
Rating 2 - Terrible. 35 out of 1896 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking but the stay exceeded my expectations
Stayed 1 night in Feb 2024
Response from Concierge on 27 Mar 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area and the attentiveness.
Stayed 2 nights in Mar 2024
Response from Concierge on 27 Mar 2024
Dear guest, we thank you in advance for your preference for the Galería Plaza Reforma hotel. We are delighted with your recent visit and for your positive rating, it is wonderful to know that we were able to meet your expectations.Cordially.Concierge Reforma.

8/10 Good

maria luisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The inside was small but had pretty much anything you needed.
Stayed 2 nights in Mar 2024
Response from Concierge on 26 Mar 2024
We greatly appreciate the time you spent to review your recent experience in our hotel, at Galería Plaza Reforma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Cordially.Concierge Reforma.

8/10 Good

vanesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 4 nights in Mar 2024
Response from Concierge on 25 Mar 2024
Thank you very much for choosing Galeria Plaza Reforma for your stay in Mexico City. We hope you will give us the opportunity to serve you again.Cordially.Concierge reforma.

6/10 Okay

Aileen

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Concierge on 26 Mar 2024
Estimada Srta. AileenGracias por haber elegido Galería Plaza Reforma, apreciamos mucho su calificación y que se haya tomado el tiempo de compartirla.Esperamos tener la oportunidad de volver a atenderle pronto en el futuro. Saludos,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great trip
Stayed 7 nights in Mar 2024
Response from Concierge on 25 Mar 2024
Dear JamesWe thank you for sharing your rating on our Galeria Plaza Reforma Hotel, our main objective is to ensure that we continue to offer unforgettable experiences to our guests.

10/10 Excellent

garth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff. Clean, great location. Really an amazing deal at the price.
Response from Concierge on 23 Mar 2024
"Dear Garth, we thank you in advance for your preference for the Galeria Plaza Reforma Hotel. We are delighted with your recent visit and for your positive rating, it is wonderful to know that we were able to meet your expectations."

10/10 Excellent

Diana, Anderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet stay!
Stayed 5 nights in Mar 2024
Response from Concierge on 24 Mar 2024
We thank you for sharing your rating on our Galería Plaza Reforma hotel, our main objective is to ensure that we continue to offer unforgettable experiences to our guests.Cordially.Concierge Reforma.

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels location was good. The upgrade I received I had to pay for. The main complaint was that the air conditioning did not work well , which made it very difficult to sleep. Once the room did cool down, the housekeeping staff would come in every day and disconnect it,
Stayed 4 nights in Mar 2024
Response from Concierge on 22 Mar 2024
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

10/10 Excellent

Blas, IRVINE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and friendly staff
Stayed 3 nights in Feb 2024
Response from Concierge on 21 Mar 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

8/10 Good

Mayra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area, the breakfast buffet was good.
Stayed 2 nights in Feb 2024
Response from Concierge on 21 Mar 2024
Apreciamos enormemente el tiempo dedicado a calificar su reciente experiencia en nuestro hotel, en Galería Plaza Reforma siempre nos esforzamos en superar las expectativas de nuestros clientes. Su calificación nos ayudará a alcanzar ese objetivo.Cordialmente.Concierge Reforma.

10/10 Excellent

Armando, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent location and good food.
Stayed 2 nights in Mar 2024
Response from Concierge on 20 Mar 2024
We appreciate your rating, praising your recent visit to our Galería Plaza Reforma hotel and delighted to know that we were able to meet your expectations.Cordially.Concierge Reforma.

10/10 Excellent

Linyu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just perfect
Stayed 2 nights in Mar 2024
Response from Concierge on 18 Mar 2024
Dear guest, we thank you in advance for your preference for the Galería Plaza Reforma hotel. We are delighted with your recent visit and for your positive rating, it is wonderful to know that we were able to meet your expectations.Cordially.Concierge reforma.

10/10 Excellent

John, Carrollton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is center of MXCD. Very convenient. Lot of restaurants around it. Didn't used but several tours started here.
Stayed 4 nights in Mar 2024
Response from Concierge on 16 Mar 2024
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

10/10 Excellent

David Ulloa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, it feels like an all-inclusive lite version
Stayed 6 nights in Mar 2024
Response from Concierge on 14 Mar 2024
We appreciate your rating, praising your recent visit to our Galería Plaza Reforma hotel and delighted to know that we were able to meet your expectations.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Concierge on 14 Mar 2024
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto.

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved how walkable the area was. Staff was helpful and friendly and rooms were great.
Stayed 1 night in Mar 2024
Response from Concierge on 13 Mar 2024
Thank you very much for sharing this great review of your recent stay at Galería Plaza Reforma We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

10/10 Excellent

Guillermina, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An overall good experience. Convenient location, clean and friendly staff.
Stayed 3 nights in Mar 2024
Response from Concierge on 11 Mar 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,

10/10 Excellent

Heberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, nice sleep
Stayed 1 night in Mar 2024
Response from Concierge on 10 Mar 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,

8/10 Good

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative for this property is the loud bass heavy music from the outside at night during the weekends. This lasts till around 5 in the morning. Otherwise the king room we booked was very spacious and nicely updated. Bed was comfortable.
Stayed 5 nights in Mar 2024
Response from Concierge on 10 Mar 2024
Thank you very much for letting us be of service and sharing your oppinion with the comunity. We will continue working hard to improve our services. We would love to see you soon.Best Regards

10/10 Excellent

Ma

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable restaurants and attractions!
Stayed 1 night in Mar 2024
Response from Concierge on 10 Mar 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for qualifying our services.Hoping to see you soon.Best regards

10/10 Excellent

Janssen

Stayed 2 nights in Feb 2024

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel for the pool and location. Both were excellent. The staff were very friendly and helpful at all times. The bed was extremely comfortable and had great sleeps. There was an occasional odd smell from the AC but it was minor. The property shows it's age but the value made up for it. If you want an instagram worthy stay, look elsewhere. If you want a great location with a pool, walkable to everything and a great nights sleep, this hotel is perfect.
Stayed 10 nights in Feb 2024
Response from Concierge on 8 Mar 2024
Thank you very much for your visit to Galería Plaza Reforma.We appreciate the comments of your experience... What a wonderful review you just shared ... we are sure it will be very useful for the community.It is great to know you enjoyed your stay, and we hope to have the pleasure of serving you again.Best Regards

10/10 Excellent

Alexis Mancera

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how close this location was to Roma Norte and Polanco which was good for trying bakeries , cafés, and restaurants. Also was about a 2-7 min walk from tons of bar and club options (that dont close till 3am )
Stayed 5 nights in Feb 2024
Response from Concierge on 8 Mar 2024
Thank you for your visit and for choosing us.We are very sorry we did not meet your expectations. Hoping to be of service again… Best Regards

6/10 Okay

Joseph

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Concierge on 8 Mar 2024
Thank you for your visit and for choosing us.We are very sorry we did not meet your expectations. Hoping to be of service again… Best Regards

10/10 Excellent

Alfonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option!!! Staff super friendly
Stayed 4 nights in Mar 2024
Response from Concierge on 8 Mar 2024
Thank you very much for your visit to Galería Plaza Reforma.We appreciate the comments of your experience... What a wonderful review you just shared ... we are sure it will be very useful for the community.It is great to know you enjoyed your stay, and we hope to have the pleasure of serving you again.Best Regards

8/10 Good

Tingyong

Liked: Cleanliness, staff & service
The hallway is smelly! Both room does have slippery mats and my wife was felled and luckily she was ok. Strongly recommended to put the both mats!
Stayed 4 nights in Mar 2024
Response from Concierge on 8 Mar 2024
We appreciate the time you took to share your comments as this helps us identify areas of opportunity and improve our service, I assure you that important investments are being made so that the facilities are updated and we will continue working hard to continue within your preference. Hope your wife has a speedy recovery.Hoping to see you again soon… Best Regards

10/10 Excellent

Owen

Stayed 3 nights in Mar 2024
Response from Concierge on 25 Mar 2024
We thank you for sharing your rating on our Galería Plaza Reforma hotel, our main objective is to ensure that we continue to offer unforgettable experiences to our guests.Cordially.Concierge Reforma.

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was really kind and professional. We have an issue with the shower drain, but it was solve in a few minutes
Stayed 3 nights in Feb 2024
Response from Manuel on 5 Mar 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for qualifying our services.Hoping to see you soon.Best regards,

10/10 Excellent

Dulce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service and cleanliness were two factors that we thoroughly enjoyed. The location is convenient to some of the major attractions of Mexico City.
Response from Manuel on 5 Mar 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for qualifying our services.Hoping to see you soon.Best regards,

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manuel on 5 Mar 2024
¡Muchas gracias por su amable evaluación! Ha sido un placer servirle y estaremos más que contentos de que nos permita servirle de nuevo en un futuro cercano. ¡Muchas gracias por su visita!Saludos,

8/10 Good

Maiko

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Manuel on 5 Mar 2024
¡Muchas gracias por su amable evaluación! Ha sido un placer servirle y estaremos más que contentos de que nos permita servirle de nuevo en un futuro cercano. ¡Muchas gracias por su visita!Saludos,

10/10 Excellent

Dominique, Jersey City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous! 5 Star accommodations
Stayed 3 nights in Feb 2024
Response from Manuel on 5 Mar 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for qualifying our services.Hoping to see you soon.Best regards,

10/10 Excellent

Jessica

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! It is clean and comfortable. It was also very safe and in a great area where everything we needed was in walking distance. I could see the angel de independencia from my room! Not to mention great restaurants closeby and the tour buses to tour the Mexico City sights. We loved the breakfast buffet which was very affordable and delicious. We found a wide variety of Mexican, American and Asian food at the buffet as well as fresh fruit, 5 different types of fresh juices, made-to-order omelettes, and a lot more. The rooftop pool was spectacular. My only complaint was that the hot tub is the same temperature as the pool and they close by 7pm. We loved our stay and will be back again.
Stayed 2 nights in Feb 2024
Response from Manuel on 5 Mar 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for qualifying our services.Hoping to see you soon.Best regards,

8/10 Good

Johnny

Stayed 4 nights in Feb 2024
Response from Concierge on 20 Mar 2024
Thank you for your visit and for choosing us.We are very sorry we did not meet your expectations. Hoping to be of service again… Best Regards.

10/10 Excellent

Acela, Cupertino

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Concierge on 20 Mar 2024
Muchas gracias por haber elegido Galería Plaza Reforma, apreciamos mucho su valiosa calificación y que se haya tomado el tiempo de compartirla; nos da mucho gusto saber que lo pasó excelente.

10/10 Excellent

Acela, Cupertino

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all the customer service. All of the front staff was very friendly and made us feel welcomed. Clean property, smells good, comfortable beds, nice water pressure when showering, and every one always answering questions with a smile.
Stayed 2 nights in Feb 2024
Response from Manuel on 5 Mar 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for qualifying our services.Hoping to see you soon.Best regards,

10/10 Excellent

Michelle

Stayed 2 nights in Feb 2024
Response from Concierge on 20 Mar 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,

2/10 Terrible

Charles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manuel on 25 Feb 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,

10/10 Excellent

Velkis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good
Stayed 2 nights in Feb 2024
Response from Manuel on 25 Feb 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,

10/10 Excellent

Jose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice and spacious, service was also very good. The breakfast buffet, Just ok. Nothing to write home about.
Stayed 3 nights in Feb 2024
Response from Manuel on 25 Feb 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,

10/10 Excellent

Gabby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and helpful.
Stayed 4 nights in Feb 2024
Response from Manuel on 25 Feb 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good for the price
Stayed 3 nights in Feb 2024
Response from Manuel on 25 Feb 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are quiet, nice restaurants. Centrally located.
Stayed 1 night in Feb 2024
Response from Manuel on 25 Feb 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and location was perfect
Stayed 1 night in Feb 2024
Response from Manuel on 25 Feb 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,

8/10 Good

Molly

Stayed 1 night in Feb 2024
Response from Concierge on 20 Mar 2024
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

6/10 Okay

NUNO

When I checked in they sent me to a room that hadn’t been cleaned . Drinks from previous people on nightstand, linens of bed on floor. Housekeeping didn’t come to clean room until after 4 pm.
Stayed 10 nights in Feb 2024
Response from Manuel on 5 Mar 2024
Thank you for your visit and for choosing us.We are very sorry we did not meet your expectations. We will continue working hard to improve our services, so we can continue within your preference.Hoping to be of service again… Best Regards.

10/10 Excellent

RICHARD, Redditch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for Chapultapec park and the Reforma. Always a pleasure to return here as we feel safe and relaxed.
Stayed 12 nights in Jan 2024
Response from Manuel on 25 Feb 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely, with friendly staff, a great location, and good restaurants. My only complaint is that a bar not owned by the hotel but close to my room played music at deafening volume from, midnight to 4 am one night. I had to switch rooms. The hotel was great otherwise and I hope they are able to work with the bar owner to resolve the problem.
Stayed 6 nights in Feb 2024
Response from Manuel on 5 Mar 2024
Thank you for your visit and for choosing us.We are very sorry we did not meet your expectations. We will continue working hard to improve our services, so we can continue within your preference.Hoping to be of service again… Best Regards.

8/10 Good

Rosalia

Stayed 3 nights in Feb 2024
Response from Manuel on 25 Feb 2024
¡Muchas gracias por su amable evaluación! Ha sido un placer servirle y estaremos más que contentos de que nos permita servirle de nuevo en un futuro cercano. ¡Muchas gracias por su visita!Saludos,