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Reviews of Metropole Maison D'Hotes

5 out of 5
Metropole Maison D'Hotes
Corso Umberto I, 154, Taormina, ME

Reviews

9.4

Exceptional

Rating 10 - Excellent. 146 out of 195 reviews" "
Rating 8 - Good. 37 out of 195 reviews" "
Rating 6 - Okay. 6 out of 195 reviews" "
Rating 4 - Poor. 4 out of 195 reviews" "
Rating 2 - Terrible. 2 out of 195 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay.Thank you Santino for making everything so wonderful! We greatly appreciate it !!
Stayed 2 nights in Oct 2023

10/10 Excellent

Ganna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with beautiful view. Staff was super nice and helpful during our stay. Would definitely stay there again and recommend to others.
Stayed 4 nights in Oct 2023

10/10 Excellent

slavina

Liked: Cleanliness, staff & service, property conditions & facilities
The location cannot be more perfect, service is excellent, and the views from the lobby, restaurant and breakfast area are breathtaking! I would definitely return!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
The Hotel Metropole was terrific. Lovely rooms. Lovely staff. VERY central location. The trick is, however, that if you drive to Taormina things get... complicated. It is not a place for cars. If you stay at the Metropole, the entrance is on a walk street. So you MUST call them a few minutes before you arrive so they can greet you in the back on the edge of a cliff and then whisk your car away. It's kind of fun, actually, but it's not what people are used to.
Stayed 3 nights in Oct 2023

10/10 Excellent

kathleen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, amazing views, & fabulous staff.
Stayed 4 nights in Oct 2023

2/10 Terrible

Thomas

Disliked: Property conditions & facilities, room comfort
Bait and switch
Honestly felt like we got scammed. We booked a Suite with a balcony, but the room we got couldn't have been more different from the pictures. The pictures showed a split level room with a living area on the lower floor including a sofa and a desk then a balcony. The actual room (room 7) instead had a corridor with a bath in the corner (very strange) then opened to a balcony. Then a mezzanine with a bed, which had no windows or any kind of natural light. There was no sofa, no desk and no separate living space, hence definitely not a 'suite'. When we asked the hotel about this they said that some rooms were indeed better than others and that the rooms in the pictures were reserved for guests who booked directly with the hotel and not available via hotels.com, Expedia etc. Hence the scam, since these are the very photos they are using to advertise these rooms on those sites. Other annoying things made this a very sub par stay, such as no ability to turn off the lights on the balcony meaning the rooms were bright all night long, no coffee making facilities in the room, and a general wear and tear for all the furniture in the room.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just perfect. It is not too big or too small. The location is the best. The staff is great and very helpful. The food and drinks are amazing. We will definitely come back again. We highly recommend it. You will love it!!!
Stayed 3 nights in Sep 2023

8/10 Good

Dean, Hampton East

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property and the pool area was Fabulous. Very expensive drinks around the pool. Great location in the heart of Old town.

10/10 Excellent

Brandon Kyle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love. Phenomenal property.

10/10 Excellent

Rodrigo

Stayed 3 nights in Aug 2023

10/10 Excellent

Dario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 4 nights in Aug 2023

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nicest staff ever, beautiful clean place with excellent location , beautiful views throughout, a first class experience!
Stayed 3 nights in Jul 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location is excellent and the views are spectacular. The bellhops, bartenders and restaurant staff are courteous and pleasant. Check-in was horrific and front desk staff was rude and obnoxious.
Stayed 2 nights in Jul 2023

10/10 Excellent

Deborah

Stayed 3 nights in Jun 2023

10/10 Excellent

Elmerinda

Stayed 2 nights in Jun 2023

10/10 Excellent

sunil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
amazing location. one side right in the pedestrian street, the other side facing the sea. Amazing staff, facilities, and everything else
Stayed 2 nights in Jun 2023

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and superb staff.
Stayed 3 nights in May 2023

6/10 Okay

Daria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and Marija at breakfast was SO SO nice and accommodating :) :). We also checked in with an extremely friendly man who I did not get the name of unfortunately. Our only complaint was the lack of USB ports for charging devices. We bought something on the street which unfortunately didn’t work (our fault for buying it off the street), but charging devices was difficult. Amber at the front desk was also not as helpful or friendly as the others we came in contact with .
Stayed 4 nights in Apr 2023
Response from Giuseppina Costantino Hotel Manager on 17 Apr 2023
Dear Daria,first of all, thank you to choosing Hotel Metropole for your stay and thank you for taking the time to write a review. Above all we thank you for the nice words you wrote about the kindness of our staff.About USB ports, we are really sorry for this inconvenience. We have adapters for customers and our staff is always ready to resolve all customer requests.If there was a misunderstanding with somebody, I apologize and I'm sorry you have not expressed this discontent during your stay here.We certainly could have solved it.However, I look forward to welcoming you again as our guest at our property Giuseppina Costantino Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Gem in Taormina
This was an amazing hotel! from check in to check out everything was perfect. What a view, rooms were modern, and very nice!! would recommend this to everyone. Staff was amazing too.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was overly helpful and very accommodating. Property was well-maintained and then an incredible location
Stayed 1 night in Sep 2022
Response from Marcello Russo on 6 Nov 2022
Thank you for staying in our Hotel. We hope to see you again soon satisfying you again with our services. See you soon, The staff of the Hotel Metropole.

8/10 Good

Kateryna

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful hotel in a great location with a delicious breakfast. The hotel lacks some of the basics that any even 4 star hotel absolutely requires: coffee machine in the room (even upon request), blackout blinds (be prepared to be woken up before 6am from bright sunshine). The staff also lied over the phone and later in person about free parking (there is parking but far from free). Nice bar but incredibly overpriced (EUR 25 for the most basic drinks). Restaurant so overpriced that's it pretty much empty.
Stayed 5 nights in Sep 2022
Response from Giuseppina Costantino on 12 Sept 2022
Dear Kateryna,first of all, thank you for choosing our hotel and for taking the time to leave us your feedback about your experience at the Metropole. About the coffee machine in the room, it is a service that until now we have provided at the request of the customer because we do not believe that the use of dishes in the room is always hygienic.As far as concerns the Car Park, when you make your reservation, you can see on Expedia the cost of it. The location of our garage and the cost are clearly explained on your booking channel.Our Bar and our Restaurant are in line with the prices of all the 5 stars hotels in the world. The Basic Drink costs Euro 22,00. The Signature Cocktail costs Euro 25,00.However, we accept your disappointment and apologize if we failed to do our best.We really want to take care of our customers experiences and feedback like yours is very important to us to improve the guests' experience. We hope you will give us the opportunity to do our best next time you come in Sicily.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As this portion of my trip was my first time and experience in both Taormina and Sicily, so far it has been hard to top. I can not say enough good things about the quality of the hotel, the professionalism of the staff, and the other amazing guests whom stayed at the hotel. The Metropole itself is not only stunning, but the view overlooking Taormina is breathtaking. They have a variety of different types of rooms to choose from to suit your needs. The surrounding area is a plus being so central in the center of Taormina. There’s a cable car nearby however the staff graciously can reserve a car service at the time you desire to get to and from the hotel easily. My time in the Metropole was by far one of the best experiences I have had in Italy. I will definitely be back soon.
Stayed 2 nights in Aug 2022

10/10 Excellent

francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location the viw the breakfast 😋
Stayed 4 nights in Aug 2022

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Driving Skills Required
The hotel is situated on the side of a cliff and getting there was challenging, but we had a great view of Mount Edna from our balcony. The location was very good. The staff were helpful and the breakfast location was especially nice, as we could look out to the sea.
Stayed 3 nights in Jul 2022
Response from Giuseppina Costantino on 13 Aug 2022
Dear Irene Thank you for your great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giuseppina Costantino Hotel Manager

8/10 Good

Valerie, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location in Taormina. The restaurant & bar has the best view, as does the infinity pool. A wonderful and relaxing oasis.
Stayed 3 nights in Jul 2022
Response from Giuseppina Costantino on 3 Aug 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giuseppina Costantino Hotel Manager

10/10 Excellent

marsha

Stayed 4 nights in Jul 2022

10/10 Excellent

Sharon

Stayed 4 nights in Jul 2022

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class Taormina
Location is truly one of the best in the old town, highly recommended and the view suites are worth it.
Stayed 2 nights in Jul 2022

10/10 Excellent

jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a fantastic location in centre of Taormina - all staff very friendly and helpful and any issues were sorted quickly - we had a wonderful relaxing stay - food was wonderful , service great and pool area just lovely - would highly recommend
Stayed 7 nights in Jun 2022

6/10 Okay

Peter

Stayed 8 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Taormina
Wonderful 2nights stay. Impeccable service, very nice and helpful personnel, beautiful clean rooms, perfect location, stunning views, cool crowd too.
Stayed 2 nights in Oct 2020

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Lovely hotel, stunning location, not 5*
This is a lovely hotel in a truly stunning location. The views are spectacular from every deck. However, I do not feel it warrants 5 star classification. Just a lack of attention to detail and the little things that go a long way. The service was ok but certainly not great (unless you were Italian).
Just part of the view
Pool
Pool
Stayed 5 nights in Aug 2020

2/10 Terrible

paola, new york

Business traveller, Travelled with partner
Disliked: Amenities
I left my bikini accidentally and was told they would ship it to me. A month later, I have not received it and all messages go unanswered.
Stayed 2 nights in Dec 2019
Response from Davide on 27 Jan 2020
dear mrs paola, there have been delays with the shipping company, the bikini has been shipped at our expense and will arrive soon. best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular Hotel. Location and views are great. Staff and service were exceptional! Bar was great and the food was very good! Definitely staying here again.
Stayed 4 nights in Dec 2019

10/10 Excellent

Christopher

Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff. Located in the heart of Taormina close to all activities. Excellent.
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Matt, Malibu

Travelled with partner
Liked: Cleanliness, staff & service
Fantastic service and location. Great pool. Incredible views, stylish rooms, great shower!
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Jerry, New York N.Y.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property. Excellent location, beautiful view and exceptional staff and room.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so central - one step and you are in the middle of everything. Excellent location. Love the breakfast in the morning and dinner in the evening. Views are outstanding. Staff can't do enough to help you.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked with Expedia and as usual were given the worst room actually on the main thoroughfare for all goof traffic and when asked if there was a possibility to chance were told very flatly by the check in person they that is what we paid for so that was that. It turned out that at 5:00 AM the street opened to traffic and we were abruptly woken again and again by horrible banging off the sewer covers every time a car went by. 3 nights of poor sleep. It turned out the a\c was controlled by the front desk so we froze... because who can call the front desk at 4:00 AM to ask for Thea/c tone turned down? At the check out... the same lMiss told us that they had been complaining to the city for years about the noise. Which means they knew exactly what we were in for when we booked the the room but didn’t tell us. This is a
Stayed 3 nights in Aug 2019

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the center of Taormina - location great, facilities and rooms lovely and beautiful location for evening drinks. Breakfast could be improved - choice limited and attacked by wasps constantly so indoor option would have been good
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for shopping and roof top pool. Travel arrangements made via the hotel was expensive, as were drinks/food at the hotel. Breakfast was super and breakfast service was excellent.
Stayed 2 nights in Aug 2019