Garden views, serves breakfast, lunch and dinner

Reviews of Mercure Melbourne Treasury Gardens

4 out of 5
Mercure Melbourne Treasury Gardens
13 Spring Street, Melbourne, VIC

Reviews

8.2

Very good

Rating 10 - Excellent. 363 out of 1001 reviews" "
Rating 8 - Good. 462 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly and helpful. Asked for some takeaway to be heated up; they ended up sending a microwave to our room which was useful. Location was near the free tram stop. Had a good view overlooking the park. It's a pity they are closing the hotel!
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. Good location, simple check in and check out process
Stayed 1 night in Aug 2019
Response from a on 26 Aug 2019
Dear Sir/Madam, Thank you for taking the time to share your feedback. Kind regards Andrew

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very comfortable stay, however parking was terrible amd expensive.
Stayed 1 night in Aug 2019
Response from a on 26 Aug 2019
Dear Sir/Madam, Thank you for taking the time to share your feedback. Kind regards Andrew

8/10 Good

cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Andrew on 21 Aug 2019
Dear Cindy, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room was poorly appointed and not well cleaned. Staff were uninterested in caring for guests and do the bare minimum Breakfast was inedible.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Andrew on 18 Aug 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Andrew on 18 Aug 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Our second star at the Mercure and we had a larger room which was great when travelling with the family. The service was great, particularly from David at reception, thanks!
Stayed 1 night in Aug 2019
Response from Andrew on 13 Aug 2019
Dear Erica, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern. Friendly and helpful staff. Close walking to Rod Laver. Easy car parking. Lots of cafes and bars nearby. Great place to stay.
Stayed 1 night in Aug 2019
Response from Andrew on 13 Aug 2019
Dear SIr/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location as well as the friendly staff.
Stayed 1 night in Aug 2019
Response from Andrew on 11 Aug 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

8/10 Good

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Andrew on 11 Aug 2019
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
+ staff were pleasant and helpful + central location - hotel and room tired - room very poorly lit (dark and gloomy) - room very poorly designed (appearance and, especially, functionality) .
Stayed 2 nights in Aug 2019
Response from Andrew on 6 Aug 2019
Dear Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

4/10 Poor

Graham

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Nice position, but overpriced. Tiny TV set with free-to-air and Foxtel movie/sports channels only. Neither breakfast no parking included. And the wifi was supposed to be free, but the in-room instructions said it wasn't. I've stayed at other hotels in this chain, and they were both cheaper and better.
Stayed 1 night in Aug 2019
Response from Andrew on 5 Aug 2019
Dear Graham, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. Please note that WIFI is complimentary in the room for all guests 24 hours per day. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Andrew on 4 Aug 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Andrew on 4 Aug 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

6/10 Okay

Verified traveller

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
What I liked: the customer service was excellent and the buffet breakfast/restaurant was very nice. The beds are very comfortable. What I didn’t like: the rooms are dated and bathrooms had mouldy walls and black sludgy mould around the sinks. Not worth the 4 star ratings. The aircon/heater was unsightly in the rooms and took up too much space. Tv was very small.
Stayed 2 nights in Jul 2019
Response from Andrew on 30 Jul 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests. Thank you for choosing to stay with us and we hope to welcome you back again in the future. Kind regards, Mr Andrew Dvash General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the MCG and lovely Carlton Gardens. Rooms are clean and staff friendly
Stayed 1 night in Jul 2019
Response from Andrew on 25 Jul 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Gaz

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location, give free upgrade overlooking park, meals good, great hotel
Stayed 1 night in Jul 2019
Response from Andrew on 25 Jul 2019
Dear Gaz, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jul 2019
Response from Andrew on 23 Jul 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests. Thank you for choosing to stay with us and we hope to welcome you back again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All very pleasing and comfortable and clean and that’s it. Was only the night.
Stayed 1 night in Jul 2019
Response from Andrew on 21 Jul 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Staff were excellent. Breakfast buffet was nice and the kids ate for free. Located opposite treasury gardens and next to Flinders lane, had fun exploring both. Hotel room was just a hotel room, nothing fancy.
Stayed 1 night in Jul 2019
Response from Andrew on 18 Jul 2019
Dear SIr/Madam, Thank you kindly for taking the time to reach out with positive feedback from your recent experience at Mercure Melbourne Treasury Gardens. We strive to provide a superior level of service to each and every one of our guests and I am pleased that you enjoyed your stay. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Andrew on 14 Jul 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Andrew on 14 Jul 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great access to city, MCG and events.staff pleasant. Restaurant good though our dinner order was served incorrect.. facility nlooking old and maybe needs refurbishment for a good inner city hotel
Stayed 3 nights in Jul 2019
Response from Andrew on 14 Jul 2019
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019
Response from Andrew on 10 Jul 2019
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. Your feedback is extremely important to us and will be discussed with the Team to ensuring that we are constantly improving. Thank you for choosing to stay with us and we hope to welcome you back again soon. Kind regards, Mr Andrew Dvash General Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Location is great. Our family room had two queen size beds, clean, roomy, good price. The standout for me is the staff - all Accor staff are so consistently well-trained and naturally friendly. Its a testament to the company.
Stayed 1 night in Jun 2019
Response from Andrew on 9 Jul 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location. Yummy breakfast and very friendly staff.
Stayed 1 night in Jul 2019
Response from Andrew on 9 Jul 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay for our family
Nice family trip, convenient for the kids show, park and shopping. Unfortunately there was a problem with the payment for the Wilson Car Park....we were charged /validated by Mecure for the 1 day and when we went to pick up our vehicle it didn't recognize the validation so we needed to pay $85 to get the car out of Wilson parking. Mecure staff were good they submitted the paperwork for Wilson to refund the money....now waiting
Stayed 1 night in Jul 2019
Response from Andrew on 8 Jul 2019
Dear Alex, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests. Thank you for choosing to stay with us and we hope to welcome you back again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Andrew on 7 Jul 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

JOANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Andrew on 7 Jul 2019
Dear Joanne, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Andrew on 7 Jul 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

JG, BRISBANE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were brilliant & went out of their way to make us feel welcome.
Stayed 4 nights in Jun 2019
Response from Andrew on 7 Jul 2019
Dear JG, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean. Great location. Staff were very friendly and helpful. Offered everything that we needed.
Stayed 1 night in Jul 2019
Response from Andrew on 7 Jul 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was very deceiving in the photographs. My room was very small. Also, the price for parking was not disclosed when I booked and had to pay an extra $40 per day for parking-which was off site. Staff friendly and room clean, but generally disappointed.
Stayed 2 nights in Jul 2019
Response from Andrew on 4 Jul 2019
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. Your feedback is extremely important to us and will be discussed with the Team to ensuring that we are constantly improving. Thank you for choosing to stay with us and we hope to welcome you back again soon. Kind regards, Mr Andrew Dvash General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Andrew on 4 Jul 2019
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Great location to the MCG. Breakfast was simple but very nice. Don't think the restaurant was for families in the evening. however, plenty to choose from nearby. Clean tidy and friendly staff
Stayed 2 nights in Jun 2019
Response from Andrew on 4 Jul 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
great location. friendly service. lack of lighting in room.
Stayed 2 nights in Jun 2019
Response from Andrew on 4 Jul 2019
Dear Sir/Madam, Thank you for taking the time to share your feedback about your recent experience at Mercure Melbourne Treasury Gardens. It is imperative that we constantly seek feedback from our guests to continually monitor and improve our product and service, therefore your feedback is very important and will be taken on board. We look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was fantastic! I arrived in late/ early morning. Last minute.com.au takes too long to let the hotel know of my booking. Make sure you call ahead if you’re booking within 24 hours. They were very accommodating even though they were fully booked. They even gave me $10 off breakfast buffet which I thought the food was great for a mid priced hotel. Great bed. Great linen. Grateful for the service! I
Stayed 1 night in Jun 2019
Response from Andrew on 1 Jul 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Hugh, Wodonga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this Hotel many times over past years. Its CBD location, excellent service and good facilities keep me coming back.
Stayed 1 night in Jun 2019
Response from Andrew on 1 Jul 2019
Dear Hugh, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of Melbourne. Tidy rooms and was great for a one-night stay.
Stayed 1 night in Jun 2019
Response from Andrew on 1 Jul 2019
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

DB

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value stay for family of three in a twin queen room. Room was quiet and clean with everything you need for a night in the city. Close to some fab restaurants, the MCG ( we went for the footy), shops and parks. Easy check in and out. Hits the spot between an ibis and the Sheraton. Only complaint was quilt was too narrow for queen bed but there was a huge blanket in the wardrobe. Would recommend room for family of 4.
Stayed 1 night in Jun 2019
Response from Andrew on 24 Jun 2019
Dear DB, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon. Kind regards, Mr Andrew Dvash General Manager

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not Good place at all...Failed in all aspects
No onsite parking so park on the street in the city ;-), do check in,and then take your car to Wilson parking next block and walk bac to hotel... that day was freezing cold and raining at night and same raining next day so arrived to the car wet before going work.... Rooms are outdated and I complained they are like a cage and giving you a depression feeling. Breakfast is awful and waste of money...just couldn't continue my food...
Stayed 1 night in Jun 2019
Response from Andrew on 23 Jun 2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience. I do hope that you will choose to stay with us again in the future. Kind regards, Mr Andrew Dvash General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Downstairs bar situated opposite Treasury Gardens, nice view.
Stayed 1 night in Mar 2019
Response from Andrew on 23 Jun 2019
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location Didn’t like that tissue box was empty on arrival and not replaced at the next morning clean
Stayed 2 nights in Jun 2019
Response from Andrew on 23 Jun 2019
Dear SIr/Madam, Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens. I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests. Thank you for choosing to stay with us and we hope to welcome you back again in the future. Kind regards, Mr Andrew Dvash General Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Internet was slow. Service at the restaurant was terrible. Ironing Board in the room was broken. Next door noise was atrocious.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Andrew on 16 Jun 2019
Dear Sir/Madam, Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens. I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future. Kind regards, Mr Andrew Dvash General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Andrew on 13 Jun 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Andrew on 13 Jun 2019
Dear Nigel, Thank you kindly for taking the time to reach out with positive feedback from your recent experience at Mercure Melbourne Treasury Gardens. We strive to provide a superior level of service to each and every one of our guests and I am pleased that you enjoyed your stay. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the Footy and proximity to CBD. Parking at times limited.
Stayed 1 night in Jun 2019
Response from Andrew on 13 Jun 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and proximity to the CBD and transport. Parking was really easy. Breakfast was a bargain with lots of variety. The bathroom was a little pokey, but the shower had great pressure. Staff were lovely and friendly. Would recommended.
Stayed 1 night in Jun 2019
Response from Andrew on 11 Jun 2019
Dear Sir/Madam, Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens. I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team. We look forward to welcoming you back soon. Kind regards, Mr Andrew Dvash General Manager