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Staff were really friendly and helpful. Asked for some takeaway to be heated up; they ended up sending a microwave to our room which was useful. Location was near the free tram stop. Had a good view overlooking the park. It's a pity they are closing the hotel!
Dear Cindy,
Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens.
I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
Room was poorly appointed and not well cleaned.
Staff were uninterested in caring for guests and do the bare minimum
Breakfast was inedible.
Verified traveller
Stayed 1 night in Aug 2019
8/10 Good
Verified traveller
18 Aug 2019
Liked: Cleanliness, staff & service
Verified traveller
Stayed 1 night in Aug 2019
Response from Andrew on 18 Aug 2019
Dear Sir/Madam,
Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens.
I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team.
We look forward to welcoming you back soon.
Kind regards,
Mr Andrew Dvash
General Manager
10/10 Excellent
Verified traveller
16 Aug 2019
Liked: Cleanliness, staff & service
Verified traveller
Stayed 1 night in Aug 2019
Response from Andrew on 18 Aug 2019
Dear Sir/Madam,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon.
Kind regards,
Mr Andrew Dvash
General Manager
Our second star at the Mercure and we had a larger room which was great when travelling with the family. The service was great, particularly from David at reception, thanks!
Erica
Stayed 1 night in Aug 2019
Response from Andrew on 13 Aug 2019
Dear Erica,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon.
Kind regards,
Mr Andrew Dvash
General Manager
Very clean and modern. Friendly and helpful staff. Close walking to Rod Laver. Easy car parking. Lots of cafes and bars nearby. Great place to stay.
Verified traveller
Stayed 1 night in Aug 2019
Response from Andrew on 13 Aug 2019
Dear SIr/Madam,
Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens.
I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team.
We look forward to welcoming you back soon.
Kind regards,
Mr Andrew Dvash
General Manager
I like the location as well as the friendly staff.
Verified traveller
Stayed 1 night in Aug 2019
Response from Andrew on 11 Aug 2019
Dear Sir/Madam,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon.
Kind regards,
Mr Andrew Dvash
General Manager
Dear Sir/Madam,
Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens.
I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
6/10 Okay
Verified traveller
Business traveller
6 Aug 2019
Liked: Staff & service
+ staff were pleasant and helpful
+ central location
- hotel and room tired
- room very poorly lit (dark and gloomy)
- room very poorly designed (appearance and, especially, functionality) .
Verified traveller
Stayed 2 nights in Aug 2019
Response from Andrew on 6 Aug 2019
Dear Madam,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience.
I do hope that you will choose to stay with us again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
Nice position, but overpriced. Tiny TV set with free-to-air and Foxtel movie/sports channels only. Neither breakfast no parking included. And the wifi was supposed to be free, but the in-room instructions said it wasn't.
I've stayed at other hotels in this chain, and they were both cheaper and better.
Graham
Stayed 1 night in Aug 2019
Response from Andrew on 5 Aug 2019
Dear Graham,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience.
Please note that WIFI is complimentary in the room for all guests 24 hours per day.
I do hope that you will choose to stay with us again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
Dear Sir/Madam,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon.
Kind regards,
Mr Andrew Dvash
General Manager
Dear Sir/Madam,
Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens.
I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team.
We look forward to welcoming you back soon.
Kind regards,
Mr Andrew Dvash
General Manager
6/10 Okay
Verified traveller
Travelled with family and small children, Travelled with partner
28 Jul 2019
Liked: Staff & service, amenities
Disliked: Cleanliness
What I liked: the customer service was excellent and the buffet breakfast/restaurant was very nice. The beds are very comfortable. What I didn’t like: the rooms are dated and bathrooms had mouldy walls and black sludgy mould around the sinks. Not worth the 4 star ratings. The aircon/heater was unsightly in the rooms and took up too much space. Tv was very small.
Verified traveller
Stayed 2 nights in Jul 2019
Response from Andrew on 30 Jul 2019
Dear Sir/Madam,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests.
Thank you for choosing to stay with us and we hope to welcome you back again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
Close to the MCG and lovely Carlton Gardens.
Rooms are clean and staff friendly
Verified traveller
Stayed 1 night in Jul 2019
Response from Andrew on 25 Jul 2019
Dear Sir/Madam,
Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens.
I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team.
We look forward to welcoming you back soon.
Kind regards,
Mr Andrew Dvash
General Manager
Fabulous location, give free upgrade overlooking park, meals good, great hotel
Gaz
Stayed 1 night in Jul 2019
Response from Andrew on 25 Jul 2019
Dear Gaz,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon.
Kind regards,
Mr Andrew Dvash
General Manager
6/10 Okay
Verified traveller
22 Jul 2019
Liked: Cleanliness, staff & service, amenities
Verified traveller
Stayed 4 nights in Jul 2019
Response from Andrew on 23 Jul 2019
Dear Sir/Madam,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests.
Thank you for choosing to stay with us and we hope to welcome you back again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
All very pleasing and comfortable and clean and that’s it. Was only the night.
Verified traveller
Stayed 1 night in Jul 2019
Response from Andrew on 21 Jul 2019
Dear Sir/Madam,
Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens.
I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team.
We look forward to welcoming you back soon.
Kind regards,
Mr Andrew Dvash
General Manager
6/10 Okay
Verified traveller
17 Jul 2019
Liked: Cleanliness, staff & service
Staff were excellent. Breakfast buffet was nice and the kids ate for free. Located opposite treasury gardens and next to Flinders lane, had fun exploring both. Hotel room was just a hotel room, nothing fancy.
Verified traveller
Stayed 1 night in Jul 2019
Response from Andrew on 18 Jul 2019
Dear SIr/Madam,
Thank you kindly for taking the time to reach out with positive feedback from your recent experience at Mercure Melbourne Treasury Gardens. We strive to provide a superior level of service to each and every one of our guests and I am pleased that you enjoyed your stay.
Kind regards,
Mr Andrew Dvash
General Manager
Dear Sir/Madam,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon.
Kind regards,
Mr Andrew Dvash
General Manager
Dear Sir/Madam,
Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens.
I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team.
We look forward to welcoming you back soon.
Kind regards,
Mr Andrew Dvash
General Manager
8/10 Good
Verified traveller
Travelled with family
12 Jul 2019
Liked: Cleanliness, staff & service
Great access to city, MCG and events.staff pleasant.
Restaurant good though our dinner order was served incorrect..
facility nlooking old and maybe needs refurbishment for a good inner city hotel
Verified traveller
Stayed 3 nights in Jul 2019
Response from Andrew on 14 Jul 2019
Dear Sir/Madam,
Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens.
I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
6/10 Okay
Verified traveller
10 Jul 2019
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Verified traveller
Stayed 1 night in Jul 2019
Response from Andrew on 10 Jul 2019
Dear Sir/Madam,
Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens.
Your feedback is extremely important to us and will be discussed with the Team to ensuring that we are constantly improving.
Thank you for choosing to stay with us and we hope to welcome you back again soon.
Kind regards,
Mr Andrew Dvash
General Manager
8/10 Good
Verified traveller
Travelled with family and small children
9 Jul 2019
Liked: Cleanliness, staff & service
Location is great. Our family room had two queen size beds, clean, roomy, good price. The standout for me is the staff - all Accor staff are so consistently well-trained and naturally friendly. Its a testament to the company.
Verified traveller
Stayed 1 night in Jun 2019
Response from Andrew on 9 Jul 2019
Dear Sir/Madam,
Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens.
I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team.
We look forward to welcoming you back soon.
Kind regards,
Mr Andrew Dvash
General Manager
Very clean, great location. Yummy breakfast and very friendly staff.
Verified traveller
Stayed 1 night in Jul 2019
Response from Andrew on 9 Jul 2019
Dear Sir/Madam,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon.
Kind regards,
Mr Andrew Dvash
General Manager
Nice family trip, convenient for the kids show, park and shopping. Unfortunately there was a problem with the payment for the Wilson Car Park....we were charged /validated by Mecure for the 1 day and when we went to pick up our vehicle it didn't recognize the validation so we needed to pay $85 to get the car out of Wilson parking. Mecure staff were good they submitted the paperwork for Wilson to refund the money....now waiting
Alex
Stayed 1 night in Jul 2019
Response from Andrew on 8 Jul 2019
Dear Alex,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests.
Thank you for choosing to stay with us and we hope to welcome you back again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
Dear Sir/Madam,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon.
Kind regards,
Mr Andrew Dvash
General Manager
Dear Joanne,
Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens.
I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team.
We look forward to welcoming you back soon.
Kind regards,
Mr Andrew Dvash
General Manager
6/10 Okay
Verified traveller
5 Jul 2019
Verified traveller
Stayed 1 night in Jun 2019
Response from Andrew on 7 Jul 2019
Dear Sir/Madam,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience.
I do hope that you will choose to stay with us again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
The staff were brilliant & went out of their way to make us feel welcome.
JG
Stayed 4 nights in Jun 2019
Response from Andrew on 7 Jul 2019
Dear JG,
Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens.
I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
Exceptionally clean. Great location. Staff were very friendly and helpful. Offered everything that we needed.
Verified traveller
Stayed 1 night in Jul 2019
Response from Andrew on 7 Jul 2019
Dear Sir/Madam,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon.
Kind regards,
Mr Andrew Dvash
General Manager
It was very deceiving in the photographs. My room was very small.
Also, the price for parking was not disclosed when I booked and had to pay an extra $40 per day for parking-which was off site.
Staff friendly and room clean, but generally disappointed.
Verified traveller
Stayed 2 nights in Jul 2019
Response from Andrew on 4 Jul 2019
Dear Sir/Madam,
Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens.
Your feedback is extremely important to us and will be discussed with the Team to ensuring that we are constantly improving.
Thank you for choosing to stay with us and we hope to welcome you back again soon.
Kind regards,
Mr Andrew Dvash
General Manager
Dear Sir/Madam,
Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens.
I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
8/10 Good
Verified traveller
Travelled with family, Business traveller
3 Jul 2019
Liked: Cleanliness, staff & service
Great location to the MCG. Breakfast was simple but very nice. Don't think the restaurant was for families in the evening. however, plenty to choose from nearby. Clean tidy and friendly staff
Verified traveller
Stayed 2 nights in Jun 2019
Response from Andrew on 4 Jul 2019
Dear Sir/Madam,
Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens.
I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team.
We look forward to welcoming you back soon.
Kind regards,
Mr Andrew Dvash
General Manager
6/10 Okay
Verified traveller
Business traveller
3 Jul 2019
Liked: Cleanliness, staff & service
great location. friendly service.
lack of lighting in room.
Verified traveller
Stayed 2 nights in Jun 2019
Response from Andrew on 4 Jul 2019
Dear Sir/Madam,
Thank you for taking the time to share your feedback about your recent experience at Mercure Melbourne Treasury Gardens.
It is imperative that we constantly seek feedback from our guests to continually monitor and improve our product and service, therefore your feedback is very important and will be taken on board.
We look forward to welcoming you back again soon.
Kind regards,
Mr Andrew Dvash
General Manager
I thought it was fantastic! I arrived in late/ early morning. Last minute.com.au takes too long to let the hotel know of my booking. Make sure you call ahead if you’re booking within 24 hours. They were very accommodating even though they were fully booked. They even gave me $10 off breakfast buffet which I thought the food was great for a mid priced hotel. Great bed. Great linen. Grateful for the service! I
Verified traveller
Stayed 1 night in Jun 2019
Response from Andrew on 1 Jul 2019
Dear Sir/Madam,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon.
Kind regards,
Mr Andrew Dvash
General Manager
Have stayed at this Hotel many times over past years. Its CBD location, excellent service and good facilities keep me coming back.
Hugh
Stayed 1 night in Jun 2019
Response from Andrew on 1 Jul 2019
Dear Hugh,
Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens.
I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team.
We look forward to welcoming you back soon.
Kind regards,
Mr Andrew Dvash
General Manager
Great location in the centre of Melbourne. Tidy rooms and was great for a one-night stay.
Verified traveller
Stayed 1 night in Jun 2019
Response from Andrew on 1 Jul 2019
Dear Sir/Madam,
Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens.
I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
Great value stay for family of three in a twin queen room. Room was quiet and clean with everything you need for a night in the city. Close to some fab restaurants, the MCG ( we went for the footy), shops and parks. Easy check in and out. Hits the spot between an ibis and the Sheraton. Only complaint was quilt was too narrow for queen bed but there was a huge blanket in the wardrobe. Would recommend room for family of 4.
DB
Stayed 1 night in Jun 2019
Response from Andrew on 24 Jun 2019
Dear DB,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
It is always a pleasure to receive positive feedback from our guests and we look forward to welcoming you back again soon.
Kind regards,
Mr Andrew Dvash
General Manager
No onsite parking so park on the street in the city ;-), do check in,and then take your car to Wilson parking next block and walk bac to hotel... that day was freezing cold and raining at night and same raining next day so arrived to the car wet before going work....
Rooms are outdated and I complained they are like a cage and giving you a depression feeling.
Breakfast is awful and waste of money...just couldn't continue my food...
Verified traveller
Stayed 1 night in Jun 2019
Response from Andrew on 23 Jun 2019
Dear Sir/Madam,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
I am very sorry to hear that your experience with us did not meet your expectations and appreciate you sharing your feedback. Your feedback will be discussed at length with the Team to ensure that we are utilising appropriately and learning from this experience.
I do hope that you will choose to stay with us again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
Location was great. Downstairs bar situated opposite Treasury Gardens, nice view.
Verified traveller
Stayed 1 night in Mar 2019
Response from Andrew on 23 Jun 2019
Dear Sir/Madam,
Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens.
I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
Liked the location
Didn’t like that tissue box was empty on arrival and not replaced at the next morning clean
Verified traveller
Stayed 2 nights in Jun 2019
Response from Andrew on 23 Jun 2019
Dear SIr/Madam,
Thank you for taking the time to review your recent stay at Mercure Melbourne Treasury Gardens.
I sincerely appreciate you taking the time to share your feedback as it allows us to continually monitor and improve the product and service that we provide to our guests.
Thank you for choosing to stay with us and we hope to welcome you back again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
2/10 Terrible
Verified traveller
Business traveller
20 Jun 2019
Disliked: Staff & service
Internet was slow. Service at the restaurant was terrible. Ironing Board in the room was broken. Next door noise was atrocious.
Dear Sir/Madam,
Thank you for taking the time to review your stay at Mercure Melbourne Treasury Gardens.
I am very pleased to hear that you enjoyed your stay overall and look forward to welcoming you back again in the future.
Kind regards,
Mr Andrew Dvash
General Manager
Dear Sir/Madam,
Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens.
I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team.
We look forward to welcoming you back soon.
Kind regards,
Mr Andrew Dvash
General Manager
Dear Nigel,
Thank you kindly for taking the time to reach out with positive feedback from your recent experience at Mercure Melbourne Treasury Gardens. We strive to provide a superior level of service to each and every one of our guests and I am pleased that you enjoyed your stay.
Kind regards,
Mr Andrew Dvash
General Manager
Great for the Footy and proximity to CBD. Parking at times limited.
Verified traveller
Stayed 1 night in Jun 2019
Response from Andrew on 13 Jun 2019
Dear Sir/Madam,
Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens.
I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team.
We look forward to welcoming you back soon.
Kind regards,
Mr Andrew Dvash
General Manager
10/10 Excellent
Verified traveller
Travelled with family, Travelled with family and small children
We loved the location and proximity to the CBD and transport. Parking was really easy. Breakfast was a bargain with lots of variety. The bathroom was a little pokey, but the shower had great pressure. Staff were lovely and friendly. Would recommended.
Verified traveller
Stayed 1 night in Jun 2019
Response from Andrew on 11 Jun 2019
Dear Sir/Madam,
Thank you for taking the time to share feedback about your recent stay at the Mercure Melbourne Treasury Gardens.
I am delighted to hear that your experience was enjoyable and I will pass on your kind words to the Team.
We look forward to welcoming you back soon.
Kind regards,
Mr Andrew Dvash
General Manager