Family Penthouse | 4 bedrooms, in-room safe, desk, soundproofing
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Reviews of Paradise Beach by Horizon Holidays

5 out of 5
Paradise Beach by Horizon Holidays
Coastal Road, Pointe D'esny

Reviews

8.8

Excellent

Rating 10 - Excellent. 11 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 2 out of 15 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff. Highly recommend!
Stayed 2 nights in Oct 2021
Response from HORIZON Holidays on 29 Oct 2021
Hello Daniel, Thank you for this amazing review. We are glad that you enjoyed your stay with us. Looking forward to welcoming you soon for your next holidays.

2/10 Terrible

Iris

Travelled with family
Disliked: Cleanliness
Poor maintenance/hygiene, management disinterested
I stayed at Paradise Beach with my husband and 1-year old son and was so incredibly disappointed. I often rely on online reviews when booking a holiday and Paradise Beach had good ones, so I was looking forward to staying there for 5 nights. Unfortunately, we had a lot of issues during our stay: - when we arrived, it smelled damp in the apartment - there was mould/damp in one of the bedrooms - there were mouse droppings in the kitchen drawer + on one of the beds - the aircon in one of the bedrooms wasn't working - the fan in the living room wasn't working - the safe broke down - we slashed the tyre of our car on the gate ridge (in the middle of the driveway) and were informed this had happened to other guests as well - a warning about this would've been nice Whilst some of these issues were looked into promptly, it felt like the apartment just had been badly looked after and needs an overall upgrade. Management apologised for these issues, explaining we've had a string of bad luck (which I disagree with, as per my comment above about the overall state of the apartment) and offered us something to make up for the inconveniences, but then never delivered/followed up on this. It felt like they didn't care enough. Also, the apartment (we stayed in 1A) was very dark, looks like the photos have been edited to make it look brighter than it really is. The only nice things I can say about this place are that the beach is beautiful and the cleaning lady was very friendly.
Stayed 5 nights in Mar 2020
Response from Marketing Coordinator on 1 Apr 2020
Hello Iris, thank you for your choosing us for your stay. We are sad to hear that we did not meet your expectations. Thank you for bringing those issues to our attention. We apologize for any inconvenience faced in our apartment. Rest assured that your comment is being considered and the needful have already been done to make your next stay with us more comfortable. However, when the matters were raised to the resort manager, he did everything possible to make you feel at home. Concerning the compensation; the in-house chef couldn't attend as it was raining heavily. You understood that canceling the dinner was more prudent as per the weather. Our resort manager nevertheless, help you to order food. The maintenance team intervened for the safe, the fan as well as the AC, which were fixed on the next day. Please know that your situation was an exception. We care deeply about our guests’ satisfaction. We do understand your frustration and once more we thank you for your feedback, which helps us to improve our services. Nevertheless, we hope that you still enjoyed your holidays in Mauritius and we look forward to welcoming you soon as we are now better aware of your needs and preferences.

10/10 Excellent

Heeren, Nottingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect beach resort apartment
Paradise Beach apartments are an excellent self catering place to stay especially if you are looking to combine business with pleasure. The apartment is specked to a very high standard and the free wifi proved invaluable. The staff team from the concierge to the security were excellent and very accommodating. Nothing was ever too much. The location of the apartment is almost perfect especially because you are on the doorstep of blue-bay beach however, where it not for the fact that I had to travel to the capital (Port Louis) and to the North of the Island for business then this would have most definitely been the best holiday apartment I have ever stayed in which is high praise considering I have stayed in numerous hotels and apartments all over the world.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
The Apartments are very well equiped and comfortable. The Beach is really one of the best and the nearby Blue Bay Marine reserve gives some of the best snorkelling in Mauritius. It is windy on this side of the Island but that did not bother us as it was pleasantly warm. Sea temperature was a perfect 26 degrees. The pictures on the website give a very accurate impression of the Apartments - really lovely!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the apartment itself is very lovely
the apartment itself is very lovely. we had a bit of a glitch in the booking as they cancelled at the last moment and sent us to a place one hour way. then they uncancelled and all was well. spectacular view and location. hard to go wrong for a family vacation. it may be too much room for a just a couple, but for two adults and two kids it was perfect.

2/10 Terrible

RITA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não tem qualquer estrutura além do quarto. Fui embora e paguei um hotel. É um pequeno Condominio
Response from General Manager on 21 Nov 2016
Thank you for your review. We are very sad to see you were expecting an hotel when booking our apartments. We hope you had a pleasant stay at the hotel. Regards, Horizon Holidays

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sejour en famille mars 2016 dans un endroit a Maurice ou la plage reste peu visite qui garenti une tranquilité sans le touriste de masse la location kayak a 300 roupi reste un mauvais pub sinon tout etait parfait

10/10 Excellent

Tom und Jerry, Stuttgart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Apartment direkt am Meer
Wer entspannte Tage am Meer verbringen möchte, ist genau richtig! Sehr gut ausgestattetes Apartment lässt mit Chefkoch-Service und Baguette-Service keine Wünsche offen. Bike-Verleih ermöglicht Erkundungen in der Gegend. Wassersportmöglichkeiten in der Nähe. Supermarkt ist gut erreichbar mit Bike oder Taxi.

10/10 Excellent

Hanne, Bergen, Norge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for a honeymoon
The apartments are amazing, we stayed in the premium apartment - and we loved it! The only thing was that the beds were pretty hard... The view from the apartments and the beach and outdoor-area was absolutely perfect. The area nearby the apartments were not much to brag about, and we missed the opportunity to have many shops and places to eat out. But - the apartments have an arrangement with a place you can buy takeaway from, and they bring it to you free of charge. You can also have a chef come to your apartment and cook you seafood. Compared to our country (Norway), it's quite cheap here. The apartments have an arrangement with a taxidriver - so you can call him whenever you want to go somewhere (Otherwise you can rent bikes for free from the apartments). A trip to the local supermarket (including him waiting when you shop) will cost you 400 rupees. A trip around the island (a full day) will cost you 4000 rupees. Everyday you get a fresh baguette delivered on your door. If you want to go to the spa, you can call the nearest hotel - Preskil. You can also go there to eat out. If you want to do some activities in your holiday - contact Jeff. He will come and say hello to you during your stay, and he will arrange everything for you (if you wants him to). We went on a walk with the lions, a trip to the seven coloured earth, to the Vanilla crocodile park and on a boat trip to the island Ile aux cerfs. We would recommend all of these things! We had a perfect honeymoon here!
The beach
The sunbeds

10/10 Excellent

Екатерина

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Идеальный пляж
Все было точно так же как и на фото. Выход на пляж сразу из номера, море прозрачное, купаться в самый раз, бирюзовое. Песок мелкий, белый, очень чистый, без водорослей. Уборка каждый день, персонал очень внимательный. Могут готовить обед из ваших продуктов за скромную плату. Все необходимое оборудование есть на кухне. ТВ кабельное,300 каналов. До ближайших городков 5 мин на велосипеде, бассейн чистый, территория охраняемая, ухоженная. Если будет возможность обязательно вернусь туда!! Всем очень советую, шикарное место для небольших компаний в нетусовочном месте,идеально для медового месяца. Персонал весь англоговорящий,всегда поможет по всем вопросам.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spitze !
Waren mit 2 Kindern (14 Jahre) für 15 Tage dort. Es war der beste Urlaub ever. Natürlich muß man sich im Klaren sein, dass das Umfeld Afrika ist. Ein Mietwagen ist Pflicht, damit man in Ruhe die Insel abfahren kann. Supermärkte in der Nähe sind so lala, der Markt in Mahebourg am Montag ist spitze. Bester Supermarkt der Insel Pic´n Pay bei Port Louis (BAGATELLE- großes Einkaufszentrum vor der Stadt).

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes modernes und neues Apartment
Sehr schönes, modern eingerichtetes großes Apartment, überkomplette Küche, 3 Zimmer mit Bad/WC mit tollem Blick aufs Meer. Etwas abgelegen, d.h. ohne Auto ist man hier eingesperrt. Die Umgebung bietet wenig, Relax am Strand und Ruhe sind perfekt. Die wenigen Flugzeuge im Hintergrund stören nicht. Werde ich bei meiner nächsten Reise sicher wieder buchen und kann ich unbedingt weiterempfehlen.

8/10 Good

Stéphane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel appartement en bordure de mer
Appartement très spacieux (3 chambres) et bien équipé : lave-linge, lave-vaisselle, station iPod, TV, lecteur DVD, frigo américain, ... Un seul bémol : il n'y a aucun magasin dans les environs immédiats et il vaut donc mieux avoir un véhicule.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort