Aerial view

Reviews of Heritage Awali Golf & Spa Resort – All Inclusive

5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 114 out of 167 reviews" "
Rating 8 - Good. 39 out of 167 reviews" "
Rating 6 - Okay. 8 out of 167 reviews" "
Rating 4 - Poor. 6 out of 167 reviews" "
Rating 2 - Terrible. 0 out of 167 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ann-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Shasikant, Birmingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the resort was wonderful. The facilities were excellent and all the staff very friendly, approachable and helpful. Sorted any issues that were raised. One staff member to mention in particular is Oliver who had our breakfast drinks ready at our usual table as soon as he saw us approching. Only one small criticism was the labelling of food. On one occasion what we thought was vegetarian was in fact not. But this was promptly corrected. Overall we had an excellent holiday.
Stayed 11 nights in Sep 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I a very good hotel with excellent service. Superb for both adults and children alike. What a bonus that there is a tailor who can make you a fantastic suit.
Stayed 6 nights in Aug 2023

10/10 Excellent

Deluchini

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful very zen like and the staff were AMAZING. The food was average tasting but a lot of variety! The only downfall was we 2 cockroaches over 2 days.
Stayed 6 nights in Jun 2023
Response from Jérôme Carlier on 17 Jun 2023
Dear Member of Expedia,We would like to thank you for your visit at Heritage Awali Golf & Spa Resort and we are extremely glad to read that you enjoyed your stay with us.We look forward to welcoming you back soon.Yours Truly,Jérôme CarlierActing General Manager

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the setting and service throughout. I would definitely say there’s opportunity to review the quality of some of the menu items. We were contemplating on staying an additional day, with the resort being so great!
Stayed 2 nights in Jun 2023
Response from Jérôme Carlier on 17 Jun 2023
Dear Member of Expedia,We are delighted to note that you had an unforgettable moment at Heritage Awali Golf & Soa Resort.We thank you for your visit and we look forward to welcoming you back in the very near future for other moments to remember.Kind regards,Jérôme CarlierActing General Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in May 2023
Response from Jérôme Carlier on 17 Jun 2023
Dear Member of Expedia,Our heart is full of joy to take note of all your appreciation following your holidays at Heritage Awali Golf & Spa Resort.We hope to have the privilege of welcoming you back soon for other amazing moment.Kind regards,Jérôme CarlierActing General Manager

8/10 Good

Harshiv

Stayed 8 nights in May 2023

8/10 Good

ADEBAYO

Stayed 3 nights in May 2023

4/10 Poor

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
Disappointing. Reception staff were most unhelpful. The buffet restaurant was at best chaotic. The Blu restaurant was very nice and the staff were lovely in there. The food was generally ok but not the best. Overall this didn’t feel like a good 5 star hotel.
Stayed 4 nights in Apr 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Had an amazing time there. Food was really good and service was generally great too. Golf was top
Stayed 7 nights in Apr 2023

10/10 Excellent

Marni Alexandra

Liked: Staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2023

10/10 Excellent

Meera

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect! We have just stayed at Heritage Awali for 9 nights and we loved it! The hotel is beautiful and on the most stunning stretch of beach. It’s postcard perfect! The room was really clean and the overall service we received was 10/10. The staff make this hotel what it is! As vegetarians and one child having a dairy allergy, the hotel could not have done more to accommodate our needs. Rohit who works at the Infinity restaurant was just AMAZING, along with Jayshnee! They went out of their way to ensure sure we were looked after every single day and Chef Deo made us the yummiest food that suited our diet. Chef Harjit who heads up the Indian restaurant was also really accommodating and the food was fab! We can’t wait to go back and are already planning another visit next year! We thoroughly recommend this kid-friendly hotel to anyone thinking of visiting Mauritius! You will have a great holiday if you stay here! :)

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was superb in amazing setting listened to a minor concern and rectified it immediately. Thoroughly recommend.
Stayed 6 nights in Feb 2023

10/10 Excellent

michael, Gravesend

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic location wonderful service and great facilities
Stayed 6 nights in Sep 2022

8/10 Good

Trevor

Travelled with family
Liked: Staff & service
Disappointed by not receiving the benifits offered by my Expedia status and after your intervention the response of the hotel was intrusive and over the top.
Stayed 7 nights in Aug 2022

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Dmitry

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a great time, the Hotel is very good and the service is amazing.
Stayed 11 nights in Aug 2022

8/10 Good

Rushil

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
3-Star experience
We have stayed at many resorts in Mauritius, but this was by far the most disappointing. From check-in there was a confusion about my payment, I had already paid online yet, the resort claimed there was a balance. All inclusive stay, however all activities were fully booked whenever we asked. I don’t understand why they resort doesn’t increase capacity. The staff at the reception seemed disinterested, and could care less to offer any solutions. Food options at the Savannah was very limited. Grilled Tuna for 3days. The other restaurants were either always fully-booked or no kids allowed. Request to check out at 1pm was rejected and Was forced to check out by 12. Requested baggage pickup at 11:45, only for it to arrive at 12:30!
Stayed 2 nights in Jul 2022

10/10 Excellent

EILEEN

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Awali was a beautiful resort with the most amazing staff who very attentive and helpful. One of the managers, Melanie dealt with any of our queries and was always going the extra mile to ensure we had a wonderful stay.
Stayed 11 nights in Jun 2022

10/10 Excellent

Gareth William Wayman

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The personal touch provided to my family was unique, staff saying hello to my son by name regularly and going above and beyond to address issues. Main issue I had with our stay, was that the hotel was quiet which led to the buffet being shut and as a result we alternated between two restaurants for a week which made the food boring in the end. The quality was good, just repetitiveness was the only downside
Stayed 11 nights in Jun 2022

8/10 Good

Stylianos

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Jun 2022

10/10 Excellent

Ian Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in May 2022

10/10 Excellent

Sophia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful, blending in with nature. The hotel staff is incredible and always finds a solution or answer to your questions. They all do an amazing job and I would like to particularly thank Ansha (housekeeping) and Rohit for their daily smiles and great attention to details. We had an incredible 10-day family trip and we would love to come back soon. The food at the restaurants was delicious. It is a kids-friendly resort with lots of activities for children and a great Kids club. Already recommended the resort to 2 of my friends.
Stayed 9 nights in May 2022

10/10 Excellent

Harinder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to beach and lovey resort including access to other Heritage sister sites
Stayed 13 nights in Apr 2022

10/10 Excellent

OROMA

Stayed 5 nights in Apr 2022

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, perfect for families with kids, dinning option and beach cleaness
Stayed 5 nights in Mar 2022

10/10 Excellent

Gerard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities and wonderfully friendly staff who were very accommodating. All of the restaurants served delicious fresh food and had a great range of wine and spirits. Beautiful beach and lots to do; the gym is well equipped, the tennis courts are in great condition, our girls loved the archery, the traditional fishing was a real treat and the glass bottom boat was a great trip. We had a few massages and spa treatments which were really relaxing. The one slight let down was the creche which was a little lacking in energy and enthusiasm but once we mentioned this to the management team they went out of their way to rectify.
Stayed 14 nights in Mar 2022

10/10 Excellent

Rachel

Stayed 3 nights in Mar 2022

10/10 Excellent

David William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved every bit of it, heaven on earth!
Stayed 9 nights in Dec 2021

10/10 Excellent

Priyank

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all along!
Stayed 7 nights in Dec 2021

10/10 Excellent

ripple

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Hertiage Awali was an amazing experience. From the minute we got to the hotel we was welcome with open arms, Karishma made us feel at home and was always on hand to help with anything we needed. Restaurant staff Veeshay always served us with pure professionalism and with brilliant character. Bar staff Ruhul, Avinash and Denis made the best cocktails and had good sense of humour.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great resort. Terrible service
The resort was amazing. Everything wss picturesque. Service was another thing. There ass a lot to be desired. Wait for drinks and anything to get done is long
Stayed 3 nights in Oct 2021

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent value for money. Great restaurants with excellent food. Loved the buffet as well. Good view and good beach
Stayed 1 night in Mar 2020
Response from Christophe on 21 Jun 2020
Dear Patrick Many thanks for your lovely review and happy to read that you had a great stay. Warmest Regards Christophe Ramdiane General Manager

10/10 Excellent

Arpan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good All Inclusive
Amazing resort and staff. Food was also great. The All Inclusive package was really good.We thoroughly enjoyed our babymoon
Stayed 7 nights in Mar 2020
Response from Christophe Ramidane - General Manager on 9 Apr 2020
Dear valued guests, Many thanks for this wonderful review. Stay safe

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were amazing, very friendly and looked after you to make a memorable holiday.
Stayed 10 nights in Oct 2019
Response from Christophe on 6 Nov 2019
Thank you for taking the time to share your experience with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2019
Response from Christophe on 5 Nov 2019
Merci

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jun 2019
Response from Christophe on 16 Jul 2019
Thanks for a 5 out of 5

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, with several great restaurants and activities. The all-inclusive covers drinks and meals (though not all the restaurants are in the all inclusive package). Relax by beach, lots of loungers and also access to spa
Stayed 9 nights in Jun 2019
Response from Christophe on 8 Jul 2019
Many thanks for sharing your experiences at Heritage Awali Regards Christophe

10/10 Excellent

Verified traveller

Stayed 12 nights in Jun 2019
Response from Christophe on 27 Jun 2019
Thanks for the wonderful rating

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The last few days of our holiday were ruined due to food poisoning, that could have only come from the hotel
Stayed 7 nights in Jun 2019
Response from Christophe on 23 Jun 2019
Dear Guest Thanks to give us more details and mainly your name as such allegations are taking very seriously at Heritage Awali Regards Christophe

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Christophe on 10 Jun 2019
Many thanks for reviewing your fabulous experience

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and staff very attentive. Cannot get into restaurants without prior booking unless eating at 9 pm. However buffet okay most nights.
Stayed 3 nights in Nov 2018
Response from Christophe on 30 Apr 2019
Dear Guest Many thanks for feedback and same has been shared to the entire team. Regards

4/10 Poor

AbdulAziz

Liked: Cleanliness, room comfort
The hotel room, food, facilities, restaurant selection was overall good. Staff are friendly but need better training in hospitality. The reason I am giving the hotel a low score is because when I tried to settle my bill the night before checkout, I was surprised with a charge for Video on Demand? I told the receptionist that I did not purchase the service and she basically did not trust me and said that she has to check with IT tomorrow morning to make sure that I didn't purchase the service. I asked for Duty manger and he basically said the same thing and he cannot delete it until the IT checks?! Tomorrow morning just before checking out they sent the IT guy to my room and after talking to me and checking the TV he said he will ask them to delete the charge. I have been to so many hotels and this is my first time having to meet the IT guy to delete a charge that by the way less than 1% of the overall hotel stay. And no apology was given whatsoever!
Stayed 4 nights in Jan 2019
Response from Christophe on 10 Jun 2019
Many thanks for your constructive feedback

8/10 Good

martyn, Perth Australia

Liked: Cleanliness, staff & service, room comfort
good hotel close to beach and golf course. facilities generally good with friendly staff. our suit and some of the general facilities looked tired and probably need refurbishing
Stayed 13 nights in Oct 2018
Response from Christophe Ramdiane - General Manager on 23 Oct 2018
Dear Martyn Many thanks for sharing your review Regards

10/10 Excellent

Ana, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very hard working staff that make you feel really welcome and pampered. I couldn't recommend it more.
Stayed 7 nights in Oct 2018
Response from Christophe Ramdiane - General Manager on 21 Oct 2018
Dear Ana Many thanks for sharing your experience Regards

8/10 Good

Gary, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on the beach in excellent location
Brilliant holiday in a lovely hotel. Staff were great and attentive although tips help to maintain their attention. Lunchtime food great. Indian restaurant was our favourite and Italian very good. Buffet ok, but beach restaurant and C bar not so good. Golf club was great and steak night was brilliant. Good trips on offer through the hotel and management staff very attentive. A paradise location and a great holiday.
Stayed 13 nights in Aug 2018
Response from Christophe Ramdiane - General Manager on 21 Aug 2018
Dear Gary Many thanks for sharing your experience Regards

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for solo travellers
As a solo traveller, this was not an ideal place. Everyone, and I mean everyone kept asking where my husband was. It’s a beautiful spot though. Service was great. A little out of the way from anything. Go see Markesh at the dive centre beside the resort. Amazing dives with him.
Response from Christophe Ramdiane - General Manager on 8 May 2018
Many thanks for your review that has been shared with the entire team Regards Christophe