3 outdoor pools, pool cabanas (surcharge), pool loungers

Reviews of The Ritz-Carlton Maui, Kapalua

5 out of 5
The Ritz-Carlton Maui, Kapalua
1 Ritz-Carlton Drive, Kapalua, HI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1002 reviews" "
Rating 8 - Good. 155 out of 1002 reviews" "
Rating 6 - Okay. 75 out of 1002 reviews" "
Rating 4 - Poor. 33 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Clancy, Livermore

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

RODNEY WAYNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic and the fact the pool and hot tub were open 24 hours was fantastic
Stayed 4 nights in Feb 2024
Response from Director of Room Operations on 18 Feb 2024
Aloha Rodney, Mahalo for your kind review of The Ritz-Carlton Maui, Kapalua. We are so glad that you thoroughly loved our pool and hot tub. We designed our Hawaiian luxury resort experience to provide our guests with a variety of activities and amenities to help them relax and escape. We are happy to hear that you could truly unwind and enjoy yourself. It is also a pleasure to read your generous remarks about our dedicated Ladies and Gentlemen. We hope to welcome you again soon to inspire more incredible memories.Mahalo, Harrison Delgado,Director of Room Operations

10/10 Excellent

nina marie

Liked: Amenities
Customer service was exceptional
Stayed 4 nights in Jan 2024
Response from Director of Room Operations on 31 Jan 2024
Aloha Nina, Mahalo for being our guest and for sharing your experience. It is a pleasure to know that you thoroughly enjoyed your stay at The Ritz-Carlton Maui, Kapalua. We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we appreciate you acknowledging our devotion. Mahalo once more for your kind remarks, and we hope to have the pleasure of welcoming you again soon.Mahalo, Harrison Delgado,Director of Room Operations

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Director of Room Operations on 9 Jan 2024
Aloha Rafael, Mahalo for rating your stay at The Ritz-Carlton Maui, Kapalua. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Mahalo, Harrison Delgado,Director of Room Operations

10/10 Excellent

Lora

Stayed 1 night in Dec 2023
Response from Director of Room Operations on 26 Jan 2024
Aloha Lora, We are delighted you enjoyed your stay at our resort. We are always striving to create an extraordinary oasis for our guests, and we are glad that we were able to do so for you. It was a pleasure having you at The Ritz-Carlton Maui, Kapalua, and we look forward to hosting you again soon. Mahalo, Harrison Delgado,Director of Room Operations

4/10 Poor

Martin Luis

Stayed 4 nights in Nov 2023
Response from Director of Room Operations on 5 Dec 2023
Aloha Martin, Mahalo for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with the exceptional experience you deserve. Mahalo, Harrison Delgado Director of Room Operations

10/10 Excellent

Nicola, Maple Ridge

Stayed 3 nights in Nov 2023
Response from Director of Room Operations on 21 Nov 2023
Aloha Nicola, Mahalo for the perfect rating. We are glad you had a wonderful time at The Ritz-Carlton Maui, Kapalua. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Mahalo, Harrison Delgado Director of Room Operations

8/10 Good

SOYEON

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Jun 2023

2/10 Terrible

Elisa Lopez

Stayed 11 nights in Aug 2023

10/10 Excellent

William

Stayed 5 nights in Jul 2023

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

April Yvonne

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

Francisco da cunha

Stayed 6 nights in Aug 2023

2/10 Terrible

Ashleigh

Travelled with family
Liked: Amenities
Beautifully kept nature.
Stayed 5 nights in Jul 2023

10/10 Excellent

kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time ! Jaz & Miko at the pool are amazing at their job friendly &, happy & helpful! Joy who greeted us every night we came into the hotel has so much energy & is there to help you find what your looking for!!
Stayed 6 nights in Jul 2023

10/10 Excellent

kayro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Jeremy

Stayed 2 nights in Jul 2023

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel appears grand and well maintained but the furniture and appliances in the rooms is outdated. Our expectations were high but it felt like any mediocre hotel chain. The on property luau was also sub-par but the price was inflated because the Ritz hosts it. It is held inside a event room rather than being outside - which is so disappointing for a "cultural/authentic experience" about the Polynesian Islands?
Stayed 5 nights in Jul 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ritz is located in an area that gets hit with high winds and a lot more rain than we expected. It’s also pretty remote and residential. The pool was nice. The beach was a decent walk down the hill and nicer beaches were further away.
Stayed 7 nights in Jul 2023

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise. This is the most stunning location. We loved our holiday, and have now been with and without teens, it suited both. Safe, friendly, welcoming, relaxing and beautiful.
Stayed 6 nights in Jul 2023

10/10 Excellent

Hans P

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Jul 2023

10/10 Excellent

Anthony

Stayed 6 nights in Jul 2023

10/10 Excellent

Paul Dominic

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!
Stayed 5 nights in Jul 2023

10/10 Excellent

Andrew Lloyd

Stayed 6 nights in Jul 2023

10/10 Excellent

Kubendra

Stayed 5 nights in Jul 2023

10/10 Excellent

Jane C.

Stayed 5 nights in Jul 2023

6/10 Okay

Jose M

Stayed 6 nights in Jul 2023

8/10 Good

Randy, La Habra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It seem under staff when it can to the bellhops and getting room services. Several times when calling the Valet for my vehicle it went un answer, same for other things like room services, bartenders at the pool and housekeeping. One of the elevators on my wing was down so it was a hassle for everyone to use the one available and overall it just gave it a bad look. Really didn’t like that there’s no other option for parking other than valet t $50/night. Communication with concierge was not good giving the wrong info, I asked about the beach chairs and umbrellas if you can reserved it I do in how much and she said they were free and didn’t need reservations but at the beach the staff informed me I had to reserve them and that they weren’t free. For the price overall I would definitely not recommend.
Stayed 6 nights in Jul 2023

8/10 Good

Carol Margaret

Travelled with family
The staff were amazing as was our concierge, Sarah Williams. Margie at the front desk was also above and beyond. The only issues I had were the amount of families with very young children who were running around uncontrolled. Some even yelling and screaming. Very uncomfortable in the lobby, in the halls and dining. Additionally, there was a lady with her dog at the pool. Seriously? If you are looking for a quiet retreat, this is not the place. But again the accommodations and service were amazing. The food was very good. And the views spectacular.
Stayed 7 nights in Jul 2023

6/10 Okay

Ian

Stayed 1 night in Jul 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 7 nights in Jul 2023

2/10 Terrible

Farahnaz

Stayed 3 nights in Jul 2023

10/10 Excellent

Pingdan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great amenities and staff. Pool was awesome and pool staff are very attentive. Only change I have would make is the pillows- too soft but room is nice! Would definitely come back
Stayed 7 nights in Jul 2023
Response from Guest Relations on 17 Jul 2023
Thank you for your kind words. We appreciate you taking the time out to share your experience with us. I’m delighted to hear that you had a great experience interacting with our ladies and gentlemen. I will definitely relay that message to our team.

10/10 Excellent

Dmitriy Slobodskiy

Stayed 6 nights in Jul 2023

10/10 Excellent

Kipling Papa

Stayed 6 nights in Jul 2023

8/10 Good

Annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A stunning location with great customer service.
Stayed 2 nights in Jul 2023
Response from Guest Relations on 17 Jul 2023
Aloha,Mahalo for sharing your feedback with us and we hope to be able to welcome you back again soon! Mahalo

8/10 Good

Stanley Edward Gold, PETALUMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was fabulous. Staff were all very professional and friendly. But certain drinks were unreasonably expensive! Example a glass of Lamarca Prosecco was around $24 a glass. At the nearby Country store the very same bottle was the same price as 1 glass at your hotel! That was infuriating.
Stayed 6 nights in Jun 2023
Response from Guest Relations on 17 Jul 2023
Aloha Edward Ohana,Mahalo for sharing your feedback with us! I will absolutely share this with our Food & Beverages department. Mahalo

10/10 Excellent

Jong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to golf and dine out.
Stayed 2 nights in Jul 2023
Response from Guest Relations on 17 Jul 2023
Aloha,Mahalo for your feedback and we hope to be able to welcome you back again soon! Mahao

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Guest Relations on 17 Jul 2023
Aloha,Mahalo for your feedback and we hope to be able to welcome you back again soon! Mahao

10/10 Excellent

Kapil

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and beautiful. Great for families with kids. Spa services were excellent too.
Stayed 4 nights in Jun 2023
Response from Guest Relations on 17 Jul 2023
Thank you for your kind words. We appreciate you taking the time out to share your experience with us. I’m delighted to hear that you had a great experience interacting with our ladies and gentlemen. I will definitely relay that message to our team.

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 5 nights in Jun 2023
Response from Guest Relations on 17 Jul 2023
Aloha,Mahalo for your feedback we look forward to welcoming you back again soon!

6/10 Okay

Luiz Fernando Bimbatti, San Diego

Travelled with family, Travelled with family and small children
Liked: Cleanliness
I was expecting much more from this brand that it’s known for its luxurious appeal. Food at restaurants were mediocre and service was sub par. Prices on the other hand fell a bit over the top for the quality of the offering. Pools and access to the semi-private beach were good. Don’t think I’d stay there again when coming to Maui. Disappointed.
Stayed 5 nights in Jun 2023
Response from Guest Relations on 17 Jul 2023
Aloha Fernando Ohana,Thank you for taking the time to share your feedback. We are disappointed to see that your experience was not equal with what you have come to expect from a Ritz-Carlton resort. Our goal is to provide a perfect stay for all guests and we apologize that you experienced anything less. Mahalo

6/10 Okay

Kilian

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A little old, staff hit or miss, some were incredible but some were consistently rude. We reserved days before a specific table in person with the host of the restaurant and when they gave away the table this person blamed us for not understand that it was best effort, while 3/4 of the restaurant was empty. It ruined our birthday night.
Stayed 5 nights in Jun 2023
Response from Guest Relations on 17 Jul 2023
Thank you for taking the time to share your feedback. We are disappointed to see that your experience was not equal with what you have come to expect from a Ritz-Carlton resort. Our goal is to provide a perfect stay for all guests and we apologize that you experienced anything less.

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice
Stayed 5 nights in Jun 2023
Response from Guest Relations on 17 Jul 2023
Mahalo for sharing your feedback!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 5 nights in Jun 2023
Response from Guest Relations on 17 Jul 2023
Mahalo for sharing your feedback with us

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the ratio of guests to staff, number of total guests at the hotel/pool, pools were amazing, bed was comfortable, nice views, spa was phenomenal, loved the daily house keeping, customer service was great. Did not like - onsite food was not quite as amazing as I was hoping. Location and lack of beach was not my favorite, but likely would still return based on all the great things listed above.
Stayed 7 nights in Jun 2023
Response from Guest Relations on 17 Jul 2023
Thank you for your kind words. We appreciate you taking the time out to share your experience with us. I’m delighted to hear that you had a great experience interacting with our ladies and gentlemen. I will definitely relay that message to our team in regards to the food quality and we hope we are given the opportunity to try and turn this around.

8/10 Good

Bahman

Travelled with family
lady and always smile thank you joy.
Stayed 3 nights in Jul 2023
Response from Guest Relations on 17 Jul 2023
Mahalo for your feedback!

8/10 Good

Alejandro

Stayed 5 nights in Jun 2023