Bar (on property)

Reviews of Best Western Plus Hotel La Joliette

4 out of 5
Best Western Plus Hotel La Joliette
49 Avenue Robert Schuman, Marseille, Bouches-du-Rhone

Reviews

8.6

Excellent

Rating 10 - Excellent. 139 out of 309 reviews" "
Rating 8 - Good. 118 out of 309 reviews" "
Rating 6 - Okay. 36 out of 309 reviews" "
Rating 4 - Poor. 11 out of 309 reviews" "
Rating 2 - Terrible. 5 out of 309 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Greg

Stayed 1 night in Oct 2023
Response from Marie D on 14 Nov 2023
Dear Greg,We thank you for taking the time to rate our hotel well and we hope to welcome you again soon.Best regards,

10/10 Excellent

Steven

Great place 15 mins from the harbour
Stayed 2 nights in Sep 2023
Response from Marie D on 3 Oct 2023
Dear Steven,Thank you very much for your nice review!We hope to welcome you again soon.Cordialement,

6/10 Okay

Edit

Disliked: Room comfort
Room much too small.
Stayed 3 nights in Sep 2023
Response from Marie D on 3 Oct 2023
Dear Edit,We are sorry to read your disappointment with our hotel and your room. For your next reservation we advise you to book a superior room that will satisfy you.We hope to welcome you again.Best regards,

10/10 Excellent

Ian

Stayed 5 nights in Sep 2023
Response from Marie D on 21 Sept 2023
Dear Ian,Thank you for taking the time to rate the hotel so well.We hope to welcome you again soon.Best regards

6/10 Okay

Ludgero

Liked: Cleanliness, staff & service, property conditions & facilities
The inside of the hotel and staff were amazing but the area felt unsafe and extremely dirty. There was trash everywhere! Would not visit again for this reason and actually left a day early because we did not feel safe.
Stayed 5 nights in Aug 2023
Response from Marie D on 6 Sept 2023
Dear Ludgero,We thank you for your compliments and we are sorry to read that you felt unsafe. The Joliette district is a safe district, close to the old town. Unfortunately the streets were not cleaned because of a strike of the service.We hope to welcome you again if you change your mind.Best regards,

8/10 Good

Brandon

Stayed 6 nights in Jul 2023
Response from Marie D on 6 Sept 2023
Dear Brandon,Thank your for taking the time to rate our hotel well.We hope to welcome you again next time you stay in Marseille.Best regards,

10/10 Excellent

Jeff

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Would highly recommend. Great location, large, clean rooms and an amazingly friendly staff.
Stayed 1 night in Jul 2023
Response from Marie D on 24 Jul 2023
Dear Jeff,Thank you so much for your lovely comment and all your compliments towards our staff.We hope to welcome you again next time you stay in Marseille.Best regards,

10/10 Excellent

lynne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tasteful, unique property in an area close to the historic Panier quartier and the hip, lively dockside district. Fabulous selection of restaurants close by. Hotel staff friendly and helpful..amazing breakfast too!!
Stayed 3 nights in Jun 2023
Response from Marie D on 28 Jun 2023
Dear Ms. Lynne,Thank you very much for your lovely review.It is always nice to receive such compliments!We hope to welcome you again soon.Best regards,

8/10 Good

Adam

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Marie D on 27 Jun 2023
Dear Adam,Thank you for taking the time to evaluate the hotel.We hope to welcome you again soon!Best regards,

8/10 Good

Moosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Marie D on 8 Jun 2023
Cher Moosa,Merci d'avoir pris le temps d'évaluer notre établissement.Au plaisir de vous accueillir à nouveau bientôt.Cordialement,

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Sarah and the other receptionist were amazing. They are accommodating and professional. The internet is very slow at night. If you plan to work remote at night not ideal. I had two zooms meetings and bother were a disaster and embarrassing. The 306 and 206 have some molds in the shower. It could be better with cloroz maybe. Nice pool and sauna. Great location close to public transportation
Stayed 3 nights in May 2023
Response from Marie D on 30 May 2023
Dear Joanna,Thank you for your review and your logvely compliments towards Sarah and the team. We take note of your remark regarding the WIFI and the bathroom and we will do our best to better it.We kindly remind that the hotel has only a pool (no sauna).We hope to see you again next time you are in Marseille.Best regards,

6/10 Okay

Stuart

Travelled with partner
This hotel is conveniently located about 10 mins walk from the main port area and serves a nice breakfast. The downside for our stay was the tiny bedroom and poor mattress which was too soft and dented from use.
Stayed 1 night in Apr 2023
Response from Marie D on 15 May 2023
Dear Stuart,Thank you for your review and your compliments.We are sorry to read your thoughts about the room. You must be part of the small percentage of our guests who dislike the over-mattress: please don't hesitate to ask for its removal next time you stay with us.Best regards,

8/10 Good

griet

Stayed 1 night in Jan 2023
Response from Marie D on 8 Jan 2023
Bonjour, Nous vous remercions d'avoir pris le temps d'évaluer notre établissement et de nous avoir attribué la note de 8/10.Nous espérons vous accueillir à nouveau bientôt et vous souhaitons une belle année 2023.Cordialement,

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb service and fab room. Recommend
Stayed 1 night in Oct 2022
Response from Marie D on 17 Oct 2022
Dear Fiona,Thank you very much for your wonderful review!We hope to welcome you again next time you stay in Marseille.Best regards

8/10 Good

frederique

Stayed 2 nights in Sep 2022
Response from Marie D on 29 Sept 2022
Chère Frédérique,Merci de nous avoir attribué la note de 8/10.Au plaisir de vous accueillir à nouveau.Bien cordialement,

10/10 Excellent

Juan C

Stayed 3 nights in Sep 2022
Response from Marie D on 29 Sept 2022
Dear Juan C.Thank you for your great review.We hope top see you again.Best regards,

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’d stay again!
Stayed 2 nights in Sep 2022
Response from Marie D on 19 Sept 2022
Dear Robert,Thank you for your nice comment.Best regards,

10/10 Excellent

Marcella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My best friend and I stayed at the Best Western Plus Hotel La Joliette from June 23rd to the 25th and the staff was the best; Antonin especially was helpful with advising us on places to go and eat! He even took the time to map out the different locations for us. We also enjoyed the breakfast and the lady who served it; she was always friendly. The other staff members, Cerina, Domenico, Michael, and Sarah, were equally delightful and friendly. I would definitely recommend this hotel.
Stayed 2 nights in Jun 2022
Response from Marie D on 19 Jul 2022
Dear Marcella, Thank you for your delightful comment! All the staff is very thankful and hope to see you again. Best regards,

8/10 Good

Sammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average, location is good
Stayed 1 night in Jun 2022
Response from Stéphanie. on 6 Jul 2022
Dera Sammy, Thank you for your comment, enjoy your summer ! Regards.

8/10 Good

Brenda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the close proximity to the marina and all its transport links, wonderful bars and restraunts Quite a bit of construction nearby but what city hasn’t. Some not so nice areas of the beaten tracks. Again same with most cities
Stayed 3 nights in Jun 2022
Response from Stéphanie. on 6 Jul 2022
Dear Brenda, Thank you for your comment and your impartiality regarding the big city.... We wish you a nice summer. Regards.

8/10 Good

susanne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a good city hotel. Rooms on the small side. Perfectly clean, usual washing extras. 15 min walk to the old marina transfer links easy.
Stayed 2 nights in Jun 2022
Response from Stéphanie. on 21 Jun 2022
Dear Susanne, Thank you for your comment, we hope to welcome you soon. Have a sweet summer. Kind regards. Stéphanie.

10/10 Excellent

Fang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, convenient, nice area
Stayed 2 nights in Apr 2022
Response from Marie D on 13 Jun 2022
Dear Fang, Thank you for taking the time to write a nice review. Best regards,

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marseille is such a loveable place ...enjoyable to explore despite being amazingly busy. On average the people in this city are friendly, helpful and wise - the visitors and the locals alike.
Stayed 1 night in May 2022
Response from Marie D on 17 May 2022
Dear Ian, Thank you for you nice review of our beloved city. Wehope to welcome you again next time you are in Marseille. Best regards,

8/10 Good

Bozena

Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Apr 2022
Response from Marie D on 12 May 2022
Nous vous remercions d'avoir pris le temps d'évaluer notre établissement et nous espérons vous accueillir à nouveau afin de vous laisser un meilleur souvenir. Cordialement,

6/10 Okay

Payel

Stayed 1 night in Feb 2022

8/10 Good

Trudy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location. Pool perfect for one or two people to swim. Allocated times made this possible. Rooms small but well equipped, comfortable and clean.
Stayed 5 nights in Feb 2022
Response from Marie D on 2 Mar 2022
Dear Trudy, Thank you for your nice review! We hope to welcome you again in our hotel. Best regards,

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Good location, close to the metro and near "Le Panier" and a nice mall by the sea. and nice staff. The room was comfortable but pretty small and the wifi didn't work very well. Overall, it was ok but not 4 stars.
Stayed 3 nights in Aug 2021
Response from Stéphanie. on 24 Sept 2021
Dear Vincent, Thank you for sharing your comment. We have different types of room, with different sizes, don't hesitate to book a superior the next time. Kind regards.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Stéphanie. on 17 Aug 2020
Un grand merci Alex ! Votre soutien en cette période incertaine est très importante pour nous. Nous vous souhaitons un bel été. Bien cordialement.

8/10 Good

Soham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near La Joliette
Decent small hotel very near to La Joliette metro station. Walkable from Marseille St. Charles train station, takes about 20 mins. Hotel room was relatively small and compact. They optimized the space quite well. Comfortable bed. Free bottled water (once per stay). Paid mini bar inside room. Small but clean bathroom. Good quality toiletries provided. Iron/ironing board provided on request. Breakfast was good with decent options, however provision for order-to-make eggs was not available (which was the only drawback in my opinion). Bar available but no in-house restaurant. However one can order room service through reception staffs. Staffs are helpful and courteous. Free use of swimming pool and sauna available at specified times. Would consider coming backWould consider coming back
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel for a great price. Good, quiet location too with local amenities and only a 10/15 minute walk to the Old Port.
Stayed 3 nights in Mar 2020
Response from Stéphanie. on 12 Mar 2020
Thank you for your nice comment! Kind regards.

10/10 Excellent

Denise, Puncknowle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well presented, spotlessly clean and close to tourist sreas
Stayed 4 nights in Feb 2020
Response from Stéphanie. on 3 Mar 2020
Dear Denise, Thanks a lot for this nice 5/5 ! We hope to see you soon. Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel in a central location.
Good hotel in a very good location. Was able to take advantage of the pool for a quick dip. The breakfast was ok. The women helping was being run ragged as there were a great deal of people at breakfast. Overall the hotel was with the price!
Stayed 1 night in Nov 2019
Response from Stéphanie. on 11 Nov 2019
Thank you for your nice coment! We know that the breakfast is quite hard to manage and Annick is really great! Kind regards.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and good service
Excellent stay in a pleasant hotel with a perfect location, at a walking distance from the new area(Terrasses du Port mall and Mucem area).Very small rooms but extremely clean and nothing is missing: comfortable beds, safe and minibar, and even coffee/tea corner. But the air condition was not working at this season and it was very hot in the room during the night. Very nice staff, really helpful and welcoming. Good breakfast
Stayed 4 nights in Oct 2019
Response from Stéphanie. on 7 Nov 2019
Dear Paul, Thank you for your nice comment. We are glad to read this kind of feed back. All the team wish you a nice season's greetings. Kind regards.

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Stéphanie. on 1 Nov 2019
Thanks Matthew! Hope to see you soon. Kind regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most things were great the staff were friendly and location excellent, On the slightly negative, the parking is expensive but thats not a hotel problem, just be aware if you are driving. The rooms are really tiny and the bed wasnt overly comfortable. Otherwise i would say it was still great value for money.
Stayed 4 nights in Oct 2019
Response from Stéphanie. on 1 Nov 2019
Dear Anonymous, Thank you for sharing your experience. We will try to improve ourself for your next stay. Kind regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool, gym and sauna. Excellent breakfast selection Room good but cramped, shower good but small.
Stayed 7 nights in Sep 2019
Response from Stéphanie. on 14 Oct 2019
Thank you ! We hope to see you soon. Regards.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Stéphanie. on 14 Oct 2019
Thank you ! Regards.

4/10 Poor

Johnson, Seattle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our room, although a fabulous bed, was dark as if in the basement. I thought this hotel had a water view. The pool was completely inside/ no windows and cold. The steam room was great.... but no one told us at check in that we had to tell them 15 minutes before we wanted to use it so they could turn it on. More communication is needed about this. The area this hotel is located in is quite sketchy and felt uncomfortable to walk outside. We were back slightly after dark...as we felt unsafe.
Stayed 2 nights in Sep 2019
Response from Stéphanie. on 10 Oct 2019
Dear Johnson, We are sorry to read your dissappointment. You can find all the facilitie's informations on the TV. When you check in, the front desk try to not keep you too long, so they tell you where you can find the information instead of explaining everything, but if you have any question they are here 24 hours a day. Our pool is just as the description, an inside pool, and the water has a temperature of 29°c. Concerning the area, i guess everyone could feel it on a different way, i am sorry if you felt unsafe. La Joliette is business area, so on night it is quiet. We wish you the best. Kind regards.

10/10 Excellent

Sue, Orange County, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Great staff. Comfortable and clean rooms. Quiet. Overall a great place to stay in Marseille.
Stayed 2 nights in Sep 2019
Response from Stéphanie. on 1 Oct 2019
Dear Sue, Thank you very much for your nice comment. Come back soon! Regards.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The breakfast was good. Everything else was mostly underwhelming. The rooms were small and dingy. The hotel is in a less than ideal area for arriving at night. It is, however, very close to the Port - within a close walk. Parking is one street over in a parking garage, so plan to unload and then park and walk.
Stayed 1 night in Sep 2019
Response from Stéphanie. on 30 Sept 2019
Dear Anonymous, Without your name or a room number, it is hard for me to answer correctly. Regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The fitness and swimming area is a real treat. Also the outside area is lovely to enjoy your breakfast and a drink from the bar. Rooms are a bit small, but are cleaned everyday and the aircon works wonders!
Stayed 5 nights in Sep 2019
Response from Stéphanie. on 30 Sept 2019
Dear Anonymous, So glad to read your words! This is the best rewards for us. We wish you the best. Kind regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value centrally located hotel. Room and facilities were above expectations for a French hotel at this price point.
Stayed 1 night in Sep 2019
Response from Stéphanie. on 30 Sept 2019
Dear Anonymous, Thank you for your comment! We hope to see again. Kind regards.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff very rude and arrogant would never return. Wasnt helpful. We arrived at 11am after being up from 4:40 that morning told we couldnt check in till 3pm didnt offer us another room or anywhere to rest and freshen up. When finally time to check in the staff were very rude and acted stuck up didnt want to help us with anything at all
Stayed 2 nights in Sep 2019
Response from Stéphanie. on 27 Sept 2019
Dear sir or madam, I am sorry to read this but without your name or any information about your booking, it is hard for me to understand what hapenned. The check inis actually at 3 pm, and if we could, we give a room earlier, but most of time we can't. I am staying at your disposal for any other inquirires. Regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a well run, clean, and relaxing hotel in a good location very close to the metro and a nice walk to various enjoyable parts of the city. A good breakfast and a great little, indoor pool. Large rooms than some in Europe and with comfortable beds. I'd definitely stay there again.
Stayed 5 nights in Sep 2019
Response from Stéphanie. on 26 Sept 2019
Thank you so much for your nice comment! We will be glad to welcome you again. Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plesant, clean room; quiet at night. Good ambiance in hotel lounge. Location was fine once I got familiar with the area - it's not far from the old town and 10-15 minutes walk from the quay via Rue de Republique, which felt OK to walk down at night (solo traveller). The receptionist upon arrival was very friendly and helpful. I didn't get to use the the swimming pool as it closed at 8pm. (I had thought when booking I might use this in the evening). There were some things advertised in the lift (bar food, express breakfast in the bar) which weren't available - this would be my only improvement i.e. to offer the things advertised. But just a small thing. Overall I was very happy with the hotel.
Stayed 7 nights in Sep 2019
Response from Stéphanie. on 26 Sept 2019
All the team thank you for your nice words. I am sorry for the issue about the advertising, we will check that it won't happen again. Kind regards.

10/10 Excellent

Sue, Los Angeles, CA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect - we walked everywhere. Loved being so close to the harbor.
Stayed 3 nights in Sep 2019
Response from Stéphanie. on 26 Sept 2019
Dear Sue, Thank you for your 5 ! It was a pleasure having you as our guest. Kind regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is about 10 min walk to the old port. There is a car park just in the next street which is quite convenient for visitor with driving. The staff is great!
Stayed 1 night in Sep 2019
Response from Stéphanie. on 23 Sept 2019
All the team is truly touched by your comment. Come back soon ! Kind regards.

8/10 Good

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Great little hotel, lovely lobby and friendly staff. Rooms a quite small but good location for exploring the city. Pool and sauna are great for an evening relaxation.
Stayed 3 nights in Sep 2019
Response from Stéphanie. on 19 Sept 2019
Dera Valeria, Thank you for your nice comment ! We wish you a nice return from the summer holydays. Regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Generally the hotel is clean and decor is tasteful and well put together facilities r great The staff on the whole r nice but seem unable to give a fuctioning key to my room through out my 6 nite stay extremly frustrating and the seam was rare on at the advertised time of 10am even on request on my last morning they still couldnt make sure it was on They didnt ask as i was leaving if i enjoyed my stay which seems to me they really dont give a damn Do would i return ... NO
Stayed 6 nights in Sep 2019
Response from Stéphanie. on 19 Sept 2019
Dear anonymous It is harrd for me to understand the issue as i have no name and no room number. For the key, most of time it is demagnetised because of the phone, and we are sorry for the inconvenient. Regards.