The customer service ethos at Riad Villa Wenge is apparent from everyone who works there, or who is sub-contracted by the hotel. The driver who transferred us to/from the airport, the porter who carted our bags through the mesmerizing maze of streets to reach the Riad (and insisted on buying us bottles of water en route), the ladies who provided in-house hammam and massage, the restaurant staff, the maids who kept the place spotless, the night staff, the private tour guides, and especially Fouzia on the reception desk – from everyone, we experienced throughout our 6 days stay a level of service that was welcoming, friendly, accommodating, and exceeded our expectations on numerous occasions. Truly exceptional customer service.
The location is perfect for walking to all the sights, souks, and eating places in the Medina. Despite being just 2 minutes’ walk from the hubbub of the souks and Djemaa el Fna, the Riad’s location provides a welcome peaceful haven.
We stayed in the Red Room, which was very comfortable and clean. The Riad itself is attractive and modern, and we liked that it had in-house spa services, and a roof terrace with sun beds and Jacuzzi. The healthy fresh breakfasts served each morning in the restaurant were excellent and nicely varied. We had dinner one evening in the restaurant, and this was outstanding (we chose the tasting menu).
An excellent Riad that contributed much to a memorable stay in Marrakech. Thank you, Fouzia, and the whole team!