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Reviews of Riad Léna & Spa

4 out of 5
Riad Léna & Spa
8, derb El Hammam Riad Laarouss Médina, Marrakech

Reviews

8.4

Very good

Rating 10 - Excellent. 194 out of 436 reviews" "
Rating 8 - Good. 163 out of 436 reviews" "
Rating 6 - Okay. 49 out of 436 reviews" "
Rating 4 - Poor. 12 out of 436 reviews" "
Rating 2 - Terrible. 18 out of 436 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

JOHN

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Good location and friendly staff. The Riad is dated and needs a facelift. The furniture has seen better days. The breakfast room door has a large pain of glass missing which has been for months. Rooms are small. An economicaly Riad but overpriced. Did not use the hot tub or the sun loungers as they did not look inviting. Good basic breakfast service.
Stayed 3 nights in Jan 2024

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! Very cozy place and very comfortable rooms. Before our stay we were in other hotels in Morocco and this was the only place with AC which was amazing!
Stayed 1 night in Sep 2023

10/10 Excellent

Antoni Tuck Yin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and well located. Easy access to Rue Riad Laarous for taxis, tour pick ups and transfers. Good size rooms and cleaned daily. Very relaxed atmosphere and after a day, we realised it was more like a homestay rather than a traditional hotel. Excellent breakfast up on the rooftop with traditional Morrocan delights. Staff were really friendly including Rashid who was most helpful. Even loaned us travel guides for us to explore Marrakech. Rooms are air-conditioned which is much needed during the afternoons. Nice cosy sofas to lie around the pool and pull up a book. Wi-fi is weak and not secure if your phone or tablet has strong security features. Doesn’t connect to iPhones with strong security firewalls. Get a local SIM card if you need to do a lot of intérnet surfing. Otherwise most cafes have wifi so we didn’t have any FOMO. Overall a great location and we certainly will book again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Medina in Marrakech
Holes in the sheets, towels as abrasive as sandpaper and worn out. Dark, uninviting entry to property, like lights literally turned off. Had to use a movable screen and throw a blanket over it for privacy when showering. Room was dank and damp. Missing tile in stairwell dangerous. Can’t recommend.
Stayed 2 nights in Jun 2023

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023

8/10 Good

cle

Stayed 2 nights in May 2023

6/10 Okay

Nathalia, Evanston

Travelled with partner
Liked: Staff & service
The hotel has a great staff and service. They are very welcoming and attentive for everything you would need. Also great property to stay inside the medina as everything is within walking distance and easy to catch a taxi is needed. The rooms are very dark (as a matter of fact with no windows) with a musty smell not quite comfortable. In my view the expedia rating is higher compared to what I saw
Stayed 2 nights in Apr 2023

2/10 Terrible

Nafesa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting! Please avoid!
AVOID AT ALL COSTS The riad is filthy, dusty and has been neglected! The wifi connection is terrible and worse of all it doesnt have any warm water. I would suggest looking elsewhere or face ruining your holiday. The owners are also liars so becareful! Dont book and stay far far away from them.
Stayed 4 nights in Feb 2023

10/10 Excellent

KANTI

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best low key Riad/Hotel in the Medina/Old city and walking to the shopping are and souk area. Would recommend to most people
Stayed 7 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Riad Experience
Riad Lena was the perfect place to stay in Marrakech. Located right by the edge of the souk, it was easy to find and provided a great place to start exploring each day. The staff was always friendly and willing to help however they could. The breakfast each day was delicious and the tea really good. The jacuzzi was also a lovely place to relax after a long day. If we come to Marrakech again, we will definitely be staying here!
Stayed 2 nights in Feb 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

2/10 Terrible

Igo

Stayed 2 nights in Jan 2023

2/10 Terrible

AMIL KUSAIN JR

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi was terrible. We spent four days without proper internet connection. The room was cold. The shower had intermittent warm water. Often we had to skip bathing because the water was cold. The terrace at the roof top was poorly maintained. The breakfast hall was super cold. The pictures need to be updated. The uniform of the ladies are tattered clearly reflecting poor labor. The spa is located outside the Riad. Most of the time its close.

10/10 Excellent

Melanie, Hook

Travelled with group
Liked: Cleanliness, staff & service, amenities
Whilst this riad needs some investment in its facilities with the rooms requiring some maintenance and upgrades, it is far outweighed by the wonderful team headed by the owner Latif. There is a real family atmosphere with nothing too much trouble and we were looked after like queens with 6 of us in the booking. We had some lovely continental breakfasts and an evening meal that was great value and delicious and Latif also made some wonderful suggestions for restaurants that were all amazing. He also organised taxis at a reasonable price and a private tour to the Atlas Mountains that was really good value and superb. The riad is right in the middle of the Medina and perfect for being able to explore the old town. For the price, you really can’t fault staying here if you overlook the requirement to fix the shower heads and old towels and replace some of the mattresses. We found that over 5 nights our concern about these things diminished and showed that what really makes the difference is the warm and friendly, can do attitude of the host and team. I can highly recommend staying here if you want a real sense of living in Marrakech and experiencing the warmth and friendliness of Moroccan people.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location, looks good but can be very noisy because the doors don't fully close and all rooms open towards the open inner yard. Also dinner needs to be reserved in advance.
Stayed 1 night in Nov 2022

10/10 Excellent

Frank

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Amazing owner and property. It was nicely taken care of and very aesthetic.
Stayed 2 nights in Oct 2022

4/10 Poor

Gulshan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2022

6/10 Okay

Abioye

Travelled with family
Disliked: Amenities, property conditions & facilities
It is a unique Moroccan experience, living within the Moroccan architecture. Towels are old, should be replaced and clean after every use. The towels need to be washed with a softener. The mattresses were hard. The bed covers are hard on the skin. Breakfast (though continental) was very limited. There was no option for fruit and/or protein. WiFi provision was intermittent. Need to provide drinking water or vending machine in the property. Little mid-con like TV will also be nice
Stayed 7 nights in Sep 2022

2/10 Terrible

Mouhib

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Riad
My stay here was overall pleasant. Stuff is very friendly, beautiful courtyard, room is clean. I had some issues with wifi but beside that it’s a lovely place.
Stayed 4 nights in Jul 2022

8/10 Good

Izabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here was absolutely lovely and went above and beyond to accommodate us. Great breakfast. The property felt very safe and was in a walkable area. My only major complaint is that the wifi was poor and did not work half of the time.
Stayed 3 nights in Apr 2022

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very old but beautiful. It is very traditional. Beds were a bit hard.
Stayed 1 night in Apr 2022

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. Bed a little stiff and the extra charge that is in a very fine print.
Stayed 1 night in May 2022

10/10 Excellent

Jayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Riad
We wanted to stay in an authentic riad in the medina, and this property didn’t disappoint. It was conveniently positioned to enable us to walk to many of the places we wanted to visit, yet near enough to a main road to easily get a taxi when required. The breakfast - which was included - was tasty and filling. All the staff were helpful and friendly, and went out of their way to ensure our stay was memorable. I had a relaxing massage in their spa after a tiring day, which was the icing on the cake. 💕
Courtyard by night.
Breakfast 😍
Stayed 4 nights in Apr 2022

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021

2/10 Terrible

Very

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in terrible condition. All seating in our room and in the courtyard spaces were very dirty multiple stains. The bedspreads were dirty and dragging on dirty floor. Shower stall columns had a lot of mold and showerhead is filled with buildup and is rusty. Towels which are supposed to be white were grey in color and worn out with shredding. The brick walls flake brick onto your head and in bed constantly. We stayed in the family suite but there was no curtain or door for the shower which was inconvenient for a family.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay close to the entrance of the Medina! Our room was clean but slightly small. Its a nice quiet haven from the busyness of the outside.
Stayed 2 nights in Oct 2019

8/10 Good

Cherie, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Staff are friendly and always welling to help. Just One thing that make us unhappy is the Air-con temperature in our bedroom, it is working but you can’t able to change the setting, its been set for 24 degrees which is not comfortable temperature for us specially after walking around outside the markets and square under the heat. Beside that, we had a great holiday in Marrakech 👍 Thank you
Stayed 7 nights in Sep 2019

2/10 Terrible

Marc

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was one of the best that I have been to. The staff was very friendly and helpful. The hotel itself was very peaceful and quiet. It was very close to everything as well as the entrance to the Medina which made it easy to get to the Riad and meeting spots for tours. The food from the restaurant was very good. I thoroughly enjoyed my time there. I would recommend it to anyone going to Marrakech.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We couldn’t find the Riad at the beginning and we had a bad experience with a guy who took us to the riad and asked us for 140 RHD. After that everything went well. The staff were really nice with us and the Riad was very comfortable.
Stayed 1 night in Jun 2019

8/10 Good

Mai

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An oasis in a sea of heat and noise. Amazing hotel
Stayed 7 nights in May 2019

8/10 Good

shaowu

Liked: Cleanliness, staff & service, room comfort
Friendly staff
Generally speaking it’s a decent stay.
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was cold and damp. Pretty reception area. Staff were kind.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Riad with lovely pool and great terrasse on the top floor. Bedrooms were nice but quite small (hard to walk around the foot of the bed to the bathroom).
Stayed 4 nights in Feb 2019

10/10 Excellent

Arlete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with all the comfort
The staff was amazing and extremely helpful. The beds were comfortable and the breakfast was really good. They took great care of us! Very centric, location couldn’t be better. Really recommend
Stayed 2 nights in Mar 2019

8/10 Good

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities
Nice riad in the middle of Marrakech Medina
It's a nice riad with a friendly staff. They will let you in regardless of what time at night you're returning to your hotel. It's simple and with character. Don't expect television or other amenities of this sort in your room but again if you're not intending to remain in your room throughout your trip, that is not a problem. The wifi is there but not very strong - the internet connections in general are not great in the historical parts of Marrakech. It's clean and the room was being done every day. The riad is nicely located in Medina, almost in the middle of the souk, you see your local 'neighbours' in the street and the children playing outside. This makes it kind of homely despite the confusion of Medina. I learnt may way around there in one day, and this made me enjoy the buzz of this north African old town.
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here. It is very dirty. The rooms are freezing and heater didn’t work. I wouldn’t recommend staying in the medina at all. There are so many locals driving their motorcycles that it makes it almost impossible to walk. It is very annoying. Avoid it!!! Not a good experience.
Stayed 1 night in Feb 2019

10/10 Excellent

Syed, Oakville, ca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
courteous staff, good location, walking distance from Jemaa El Fnaa
Stayed 2 nights in Jan 2019

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A haven of tranquility.
Lovely breakfast and cool comfortable room. The service was amazing, incredibly helpful and friendly. I cant thank them enough for making our stay so pleasent. Only downside was that we tried to book a spa and were told the spa was closed. Initially we were sligtly disappinted but soon found one nearby to go to so this wore off quickly. Staff were very helpfulwith directions amd recommendations. Wifi was also difficult to connect to but there was a bar a 5 minute walk from the riad so we just used this is as an excuse to go for a drink to get wifi. It was also nice not having it as it gave us a chance to properly switch off and relax in the riad. Location was excellent, close walking distance to the square and easy to get around. Altogether would highly recommend for a tranquil, relaxing authentic experience.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2018

6/10 Okay

Carsan, Edinburgh

Liked: Staff & service
The Hotel and the staff are all pretty OK, quite friendly staff. BUT... the hotel didn’t have the essential stuff when you asked for it. For instance, they ran out of map..., and they don’t have any business cards of the hotel!!! I booked 2 tours in Marrakech and was told by the travel agent that the exact picking time and location would be confirmed the day before the tour, and I told them to call Riad Léna and leave a message as I could be out visit places. Well, guess what... the message didn’t pass on to me, and because of this, it added complications to my booked tour. Most of the time, there was nobody at the reception desk. When the bell was rung, nobody came to my attention. So, I have to say, even though the staff could be friendly, but I wasn’t attended when I need them. If you don’t speak French, stay away from this Riad.
Stayed 4 nights in Nov 2018

10/10 Excellent

Robert, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The road is beautiful and the manager, Latif, was extremely helpful. Good position in the old city, due north of the central square through the souk.
Stayed 7 nights in Oct 2018

8/10 Good

k, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience and nice staff, clean room, nice breakfast
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My friend and I had a wonderful stay. Everyone was very helpful and friendly
Stayed 3 nights in Jun 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2018