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Reviews of Riad Granvilier

5 out of 5
Riad Granvilier
100 Derb Jamaa - Derb Dabachi, Marrakech

Reviews

9.2

Wonderful

Rating 10 - Excellent. 110 out of 157 reviews" "
Rating 8 - Good. 31 out of 157 reviews" "
Rating 6 - Okay. 10 out of 157 reviews" "
Rating 4 - Poor. 3 out of 157 reviews" "
Rating 2 - Terrible. 3 out of 157 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

mariam

Travelled with partner
Liked: Cleanliness, staff & service
Fantastic Riad! Wonderful staff and just a comfortable and nice vibe. The room we got was on the top floor. Loved the tea and breakfasts. On the first day walking there from the taxi drop off I thought it was far, but after walking around the markets I felt like it was a great location. There are different markets around the main square, and this one had shopping close by as well as locals. Loved a soup shop down the street. Khawla got us breakfast a few mornings and was really nice and laid back. It felt like they anticipated our needs and helped us without being over bearing or in your business which is lovely.
Stayed 3 nights in Dec 2023

10/10 Excellent

Luiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Shea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really great people. Very warm and welcoming. We really enjoyed our stay.
Stayed 5 nights in Mar 2023
Response from Staff Granvilier on 8 Aug 2023
Hello and thak you for stay in Riad Granvilier.Thank you for the advise and hope we seeing you again.Kind regards

2/10 Terrible

MOHAMMAD

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don't stay in this area. Very noisy and busy area. High population at the entrance of this area until 1:00 a.m. Dirty and crowded area.
Stayed 3 nights in May 2023

10/10 Excellent

C

Stayed 1 night in Dec 2022

8/10 Good

H

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendliest staff ever and great service. Wonderful breakfast at any time you could choose. Staff were also very relaxed about checking out late if needed, which was lovely. Room was small and AC had an unpleasant smell. But overall I enjoyed my stay.
Response from " on 23 Nov 2022
thank you so much for your visit it was great pleasure to received you in our riad hope you enjoyed your stay welcome back anytime best regardsRiad Granvilier

10/10 Excellent

Samuel

Stayed 2 nights in Jun 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Mixed experience
A friendly welcome, a pleasant breakfast and a beautiful riad with a calm rooftop and the sound of birdsong were let down by dirty towels (with pink lipstick on one), intermittent WiFi and a non-functioning television.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Riad Granvilier on 15 May 2019
thank you very much for your stay. kind regards

10/10 Excellent

Holly, Hull,UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful retreat, a short walk just 5-10 minutes from the mayhem of the souks and square. Easy access to everywhere, we didn’t take a cab once aside from airport runs. Roof terrace was beautiful and staff went above and beyond to help us feel at home.
Stayed 4 nights in Mar 2019

10/10 Excellent

Shirlei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful Riad & nice staff.
Great location.Very close to the main square. Upon arriving at Marrakech, it felt a bit daunting as the side streets off the main roads were very quiet. The constant locals hounding & misinformation weren’t very reassuring either, something learned to be very common in Marrakech. Luckily, we managed to ignore the locals, who we soon realised their intention was solely to make money and take us through different or longer routes to the same place, & continued walking into the unknown. Thankfully, we easily found our way to the riad by looking at the door numbers & a gps app. All the fear soon disappeared as we learned that Marrakech is, in fact, a safe place to walk around. The riad looks beautiful & the rooms are very Moroccan style decorated. We stayed at a room on the first floor. It was spacious & beautiful. The only downside to it was that we could hear the shower from the room next door, which might be annoying to some people if they intend to have a lay in. Be careful when choosing the ground floor accommodation as it opens up to the courtyard where we all have breakfast & gather for easy evenings. It may be a bit noisy for the ones that like to sleep until later or to the ones who wish to have an early night. The staff were extremely welcoming & helpful. The breakfast was also very good but very Moroccan, which for some may not be enough but we enjoyed them.Thank you very much Mohammed, Hamid, Bouchra and Khawla for the wonderful time you guys have provided to us.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Quiet Riad
Beautiful riad in a quiet area of the Medina. Everything was clean and comfortable, breakfast was great (the homemade yogurt is not to be missed), and the service was outstanding. The wi-fi connection was also nice and strong in the room as well as in the common areas. The host's motto was "this is your home" and he really went above and beyond to make that true. If I'm ever back in Marrakesh I'd definitely stay here again.
Stayed 3 nights in Sep 2018

8/10 Good

NYCBonVivant, New York

Liked: Cleanliness, staff & service, property conditions & facilities
What a great place - it’s clean and very romantic.
Stayed 1 night in Sep 2018
Response from Hamid, Mohamed, Khaowala and Bouschera on 2 Oct 2018
We have pleasure to welcome you in our Riad. Thank you for your visit. regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2018
Response from Hamid, Mohamed, Khaowala and Bouschera on 2 Oct 2018
Thank you for your visit. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

Irena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I have stayed in
I was shocked when I saw the hotel , it is never a five star hotel. Not even a 2 star. I would never recommened it to a friend.
Stayed 2 nights in Dec 2017

6/10 Okay

Northern light

Liked: Cleanliness, staff & service
Nice hotel but not as nice a neighbourhood.
The Riad was small peaceful and safe, rooms are ok but a bit tight, if it wasn’t for the air conditioning not operating I would have had a much better stay.
Stayed 3 nights in Nov 2017

10/10 Excellent

Marissa, New Mexico, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning riad in the medina
This riad is absolutely stunning. Beautiful architecture, very clean, very safe. The staff was exceptional and consistently went above and beyond to support our needs. Everyone working there was friendly and very attentive. The staff would often chat with us about how our day had been. The riad offers a number of amenities, including transfer to and from the hotel and train station, booking tours, and meal service. While breakfast and afternoon tea are complimentary, you do have to pay for dinner service. I would highly recommend doing this at least once while you stay as the meals are home cooked and simply incredible - just make sure you are very hungry. Like many places in the maze of the medina, it can be a little hard to find if you have not been to the medina before. I highly recommend pre-loading Google maps before you arrive.
Stayed 5 nights in Oct 2017

4/10 Poor

Mo, Milwaukee, WI

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old Riad
This is an old Riad in the heart of the old city. Very authentic and original. Staff was very helpful and the breakfast meal was excellent. The problem was with the facility itself. It has not been remodeled/renewed properly. The bathroom fixtures need updating. The biggest problem was the smell! There was a strong sewage smell in the bathroom and the bedroom. It was intense to a point where we had to check out after the first night despite the fact that we had prepaid for two nights. The owners of this riad need to make a serious investment to update its facilities and fixtures.
Stayed 2 nights in Oct 2017

10/10 Excellent

DASM, Calgary, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
An excellent experience, the hotel staff was amazing and were so eager to make our stay feel like "home". We were greeted with warm mint tea when we arrived and when we inquired about booking tours for us they had a tour guide to our hotel within the hour for 4.5 hour tour around the city. They also arranged a day tour the next day and a couples spa treatment a couple blocks away as well. Totally worry free tours, wonderful staff and clean spacious rooms. We have traveled extensively through Europe and I would definitely give them an A+ rating!
The roof top terrace
Roof top view
Garden
Breakfast
Response from Youssef on 17 May 2017
“Wow Great” review. Thanks and million! We are so happy to hear you have enjoyed your stay with us. thank you on your encouraging and supportive review! It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your holiday a memorable success. thank you on your kind words and for taking time to share your experience of Riad Granvilier on line. We hope we will have the chance to see you again ! Yours sincerely Youssef

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Bob on 22 Mar 2017
Thank you for your stay and we hope you come back soon. With pleasure to see you again. regards

8/10 Good

Rayi, i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, intimate hotel
Very charming with a beautiful room! Staff were so accommodating! A great place tucked in the median.
Beautiful room!
Response from Youssef on 26 Feb 2017
Dear Rayi, Thank you for taking the time to share your recent experience at our Riad. We are so glad you found our hotel a good place to stay, and we are thrilled that we were able to exceed your expectations. We would be honored to have you return to our hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom was smelly, shower gels and shampoo refilled rather than new bottles every time.
Response from General Manager on 26 Feb 2017
Thank you for your feedback. Actually, I was amazed after knowing that the bathroom was smelly, we have thoroughly inspected your room and were unable to discover any kind of odor coming from the room. Thank you and we appreciate all the feedback that we can possibly get. We hope you will give our hotel another chance to change your view in the near future . Kind regards Youssef

8/10 Good

Jun, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely Riad
We had a very warm welcome from staff . It was very cozy and made us relaxed. Location was perfect , it was just 5 mins walk to Jemaa el-Fna. The only negative point was that we didn't have enough hot water from shower.
Response from Youssef on 5 Jan 2017
Dear Traveler. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. I am disappointed to hear that you found it a difficult with the hot water, but i want to inform you that we did fixed the problem . Thank you and look forward to seeing you soon.

10/10 Excellent

James, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel with attentive staff
There are many small hotels in Marrakech called Riads. The Riads are typically old private residences that have been converted into hotels. This Riad has about 6 rooms. There is staff on site 24 hours a day, and they are very helpful in trying to accommodate even the smallest request. Breakfast is served in the central courtyard, typically coffee, tea, pastries, fruit and yogurt. Staff was willing to make changes to the menu as requested. Dinner can also be ordered in advance and served in the courtyard or rooftop terrace. There are lounge chairs on the terrace for sun bathing. The location (down a narrow alley) was very quiet, but only a three minute walk from all the action in the main square and the shops. This is not an American chain-style hotel. It is a small intimate experience. I am certain there are some things the chain hotels do better, but this is an opportunity to stay in an authentic Moroccan home. There is free WiFi.
Response from Youssef on 30 Nov 2016
Dear James, Thank you for your most kind review on Trip advisor and particularly for praising efforts of the staff. Thank you for complementing our Breakfast, hotel facilities and all the details you mentioned in your kind comment. Thank you for being our guest and thank you for sharing your positive experience of Riad Granvilier with other Tripadvisor readers. Yours sincerely Youssef

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is beautiful and the staff is really helpful. Hamid and Youssef were incredibly kind to me and helped me get my delayed bags and navigate around the city. They made my stay great. I think this Riyad is well worth the price and a great place to explore Marrakech from.
Response from youssef on 30 Nov 2016
Dear Guests, Great review! - and thank you for it and for pointing your positive experiences of our Riad , facilities and services. We have also noted your kind comments on TripAdvisor. As the saying goes you cannot please all of the people all of the time and we are aware of it, but a sincere and objective review like yours gives us necessary “fuel” and energy to keep on doing what we are all here to do and that is; make our guests’ experience in Riad Granvilier one they can remember with a smile and with a face of people who made their stay enjoyable. Thank you again for being our guest and we would be thrilled to see you again! Yours sincerely Youssef

10/10 Excellent

saliha linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding and very clean. The best customer serv
Excellent. The best of the best
Response from General Manager on 24 Oct 2016
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place,but booked it on line .Comparable local hotels paid on site in local currency seemed much better value.
Response from General Manager on 26 Feb 2017
we are so happy for your satisfaction, i hope to see you again in our riad. warm regards

10/10 Excellent

Wei, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! We will be back!
We stayed at Orientale Suite for one night - it was THE BEST riad we had stayed in Morocco! Every single hotel staff member is so friendly and helpful, and he/she goes out the way to make our stay a memorable one: We needed to check out at 7am to catch a tour while the breakfast typically starts around 8. We were ready to skip it but were pleasantly surprised that they served breakfast at 6.30am just for two of us (Breakfast includes home-made yogurt, so yummy)!!! Thanks everyone at Riad Granvilier for making our stay such a special and memorable experience!
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Samir

8/10 Good

david, san diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marrakech riad two minutes from the main square
Marrakech is a maze of alleyways and this nice riad is minutes from the souks and main square. It is quiet, clean, nice breakfast and the staff is excellent. I strongly recommend using their taxi from the airport as you need someone who knows where this riad is located. Finding it or any other riad on your own is not a good idea. We took a full day walking tour arranged by the riad and it was fantastic.
Response from Manager on 10 May 2016
Dear Mr william. I appreciate your positive feedback about our Riad. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, Samir

8/10 Good

Jason, Columbus, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Good - But a heads up...
The riad is in a great location and is very nicely renovated. The staff was welcoming and helpful. We did not realize we had dinner included in the price of our stay, and as a result I did not notify them prior to arriving that I was a vegetarian. The worker informed us that he had a chicken dish and therefore no dinner options for me. This was not a huge inconvenience as there are several restaurants close, but it could have been nice to save some money. Our room (Mamounia) was spacious, clean and comfortable. The pictures on the website were pretty accurate. However, this room was against the street and was pretty noisy with the kids playing late into the night. After many hours of traveling, and with an early departure the next morning, we were looking forward to going to sleep early-ish (10PM). Unfortunately we did not get much rest. Another issue we faced was the water temperature in the shower. We showered twice (once upon arrival and once before departing) and faced the same issue. The hot water was a trickle and the cold was full blast. There was not much hot water, and for the second person showering it was mainly a cold shower. of our issues were not major, and sort of expected being in the middle of the medina in Marrakech. Breakfast the next morning was quite good with breads, fruits, juice, coffee and tea. Overall I would recommend this riad. It was comfortable, with welcoming staff and in a great location.
Response from Bob on 18 Jun 2016
Thank you for your stay in our riad. We hope to see you again with 5 out of 5 satisfaction and all staff were very happy with you. Warm Regards Samir

8/10 Good

Agnieszka, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Quite central. Within walking distance from Jemaa el fna. Very nice and helpful staff. Room bit dark with very little light coming in but still nice. Shower sometimes bit annoying with only hot or cold water running or no water at all as low pressure. Handy roof top terrace. Overall recommended place to stay!:)
Response from Bob on 18 Jun 2016
Thank you for stay in riad granvilier. We so glad about your satisfaction ,riad granvilier is your home. welecome any time and i wish to see you soon. Best Regards Samir.

10/10 Excellent

Scott, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis
This place is a beautiful and quiet little oasis in an EXTREMELY bustling town. This is my 4th trip to Morocco and now my number 1 place to stay. The staff is out of their way friendly and our suite (Manoumia) was gorgeous and comfortable. It blends the best of old world architecture (my wife had a photo session just with the room; the doors, ceilings and walls alone are photo worthy!) with modern comforts like nice linens, A/C, wifi, etc. After a few days in the desert the Riad Granvilier was the perfect hideout to rejuvenate and explore the city.
Response from Manager on 10 May 2016
Dear Mr Scott. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! if there is anything we can help you with. Samir

8/10 Good

Nicola, Wimborne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent little Riad
Excellent and friendly staff who were always smiling and couldn't be helpful enough. Free mint tea all day which was lovely on the terrace. Filling and tasty breakfast. Location was good - quiet but near the Souks and Jamaa el Fna.
Response from Bob on 6 Feb 2016
Thank you , we apreciate your comment

10/10 Excellent

Patrick, Bern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Riad located close to the central square
Very nice Riad located close to the central square
Response from Bob on 6 Feb 2016
Thank you we appreciate your comment

10/10 Excellent

Charles, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A unique adventure.
Service was great. You get what you want...
Response from Bob on 6 Feb 2016
Thank you , we appreciate your review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A traditional home
The hotel is nestled away through a narrow alley leading from the main square, pretty handy.It was very traditional and basic.The freeview only seemed to show only Moroccan channels and the wifi was temperamental.The ensuite facilities were dated and in need of repair. The shower head was full of limescale,had to be held in hand when using as the wall fixture was broken.This was highly inconvenient as we burnt our hands with the heat when using the hot water.The drain needed to be unblocked as after a shower the water completely drained from the cubicle after an hour.The ensuite seemed to have a massive hole in the wall, which meant whilst using the toilet or shower, you were exposed to whoever was in the bedroom.This meant everytime I needed to use the toilet I had to trek down the 41 steps to use the ground floor toilet.The roof terrace needed a clean as the loungers and chairs had a burnt and stained cover.The chaps at the desk were pleasant and helpful but the hotel lacked the basics.The credit machine wasn't working so the chap expected me to write down my credit card details for them to process at a later date.I objected to this unsafe method. The chap then rang through to the owner, but she was adamant for this process or cash payment (over 2000 dirhams), not sure why she assumed I had that amount lying around.I convinced the chap at the desk that I would need to withdraw the money and will pass to the member of staff who was helping us. At last they agreed to logic.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hammid helped me so much! Thank you for making my stay great.

10/10 Excellent

Charles, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location in the Medina
Fantastic experience staying at this Riad. Very close to the main square and Souks with extremely helpful staff
Response from Boubker on 4 Sept 2015
Thank you very much, we appreciate your comment .

10/10 Excellent

Dr Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil, idealic setting
This is an easy review. Beautiful Riad, superb service (Badir in the day, Mohammed at night) and clean and tidy to a fault. Quite honestly I have rarely enjoyed a stay as much - nothing is too much trouble. My only tip - email in advance and ask Mohammed to organise a taxi! The place is in a maze! Great great place....
Response from Boubker on 15 Aug 2015
Thank you very much for your comment i'm bob the responsable of the Riad .

10/10 Excellent

Anthony, Kincardine on forth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Riad Granvilier
4 night break in Marrakesh, riad was perfect, staff so helpful, near medina, absolutely spotless. To be commended and recommended to all.

10/10 Excellent

terri, zanesville, ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great, the staff was fantastic, not easy to find but worth the effort!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good service, nice terrace
We booked this Riad with a last minute deal and probably the room on the top floor was the most modest one... it didn't have the high ceiling as some other rooms and while being cozy, it didn't create a sense of luxury for our stay. The bed was very comfortable with clean white Egyptian cotton sheets and different types of pillows. The place was also rather quiet so it was good for sleeping. However, the rugs in the room felt dirty under bare foot and there was an unpleasant odor from the pipes in the room at all times. An interesting detail was an open hole/window in the bathroom wall next to the toilet. It may not bother all but I would've appreciated full privacy while using the bathroom. The service was good and for example arriving in the middle of the night was no problem at all for the staff. This was great! The roof top terrace with some sun beds, tables and sofa was very nice! All in all a good stay but "outstanding" reviews must be for other rooms (and prices?).

10/10 Excellent

Qasim, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff. Authentic surroundings
Amazing service, felt like I got the real morrocan experience. Lots of help and tips from the staff. Food was great breakfast was spot on if your bored of something they'll make you something else. Can't fault it. Really made morroco for me

10/10 Excellent

Keran, Haywards Heath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Riad
Lovely oasis in the mayhem of Marrakech. Very comfortable Riad with friendly staff who go out of their way to help make your stay a memorable one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel staff
Arrived on Jan 25 for 3 nights, stayed additional 3.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
lovely staff but not 5* hotel standards
Absolutely amazing staff who make this hotel good. Will do their best to fulfil all requests. Lovely layout and beauitful rooms but other than that not 2 minutes from the medina as stated, far down run down alley ways with stray cats, rooms are very dark and breakfast poor. No lift there and its a very small place so we were the only guests for a lot of the stay