Premier One Bedroom | Desk, laptop workspace, soundproofing, free WiFi
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Reviews of ACL Suites

3 out of 5
ACL Suites
72, 13th Avenue Cubao, Quezon City, Manila

Reviews

6.0
Rating 10 - Excellent. 5 out of 48 reviews" "
Rating 8 - Good. 10 out of 48 reviews" "
Rating 6 - Okay. 18 out of 48 reviews" "
Rating 4 - Poor. 7 out of 48 reviews" "
Rating 2 - Terrible. 8 out of 48 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

Rufino

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Racquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from ACL Suites Family on 25 Jan 2019
Hi Ms. Racquel Thank you for choosing ACL Suites as your home away from home. We are glad you enjoyed your stay with us and we are looking forward to having you again. Good day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for business trip
Stayed 1 night in Dec 2018
Response from SIC on 9 Dec 2018
We are glad to know your positive feedback. We really appreciate it.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in May 2018

8/10 Good

malou, memphis USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to the Mall
Had a wonderful time! Great customer service and foods are great !
Stayed 9 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Staff & service
closer to amenities and to ali mall. Staffs were helpful and courteous.
Stayed 5 nights in Feb 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Carolina

Liked: Staff & service, property conditions & facilities, room comfort
A night with ACL suites
except for the smelly corridor that gave me a headache we had a nice stay since the staff were friendly and accommodating special Tnx to the Miss who helped us get a transport to and from where my grandchild went to.
Stayed 1 night in Oct 2017

8/10 Good

Kim, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Well accommodating staff and good food. The room is clean but there were no slippers.
Stayed 1 night in Jul 2017

4/10 Poor

winnie, Australia

Liked: Cleanliness, staff & service, room comfort
Disapointing
In general ok, but now charge for bad wifi, charge for minding baggage after check out , food costly for what is served

6/10 Okay

MK, Wellington

Good budget hotel in Quezon
ACL Suites is a budget hotel with clean rooms and good service but you get what you pay for. The room I stayed in had noisy A/C which didn't work most of the time, slow wifi costing 100 peso for 12 hours, a tiny window with no view and the usual rock hard mattress. The private bathroom was adequate and overall, with clean sheets and towels and free breakfast I would say the suite was good value for money. Location is not great if you want to be near shopping malls or tourist attractions, however it was easy to find and is close to main traffic and transport routes. The surrounding area is fairly poor with lots of small shops and businesses. Plenty of jeepneys and tricycles but few taxis. I used Uber a few times and didn't have any problems but it always pays to know where you are going in Manila as the drivers often rely too heavily on Google Maps and Wayz.

6/10 Okay

Anonymous

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok for just one night stay but it is hard to find that place because it is in a very small street. This is just a motel and not a hotel.

2/10 Terrible

Ma Danica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Good

2/10 Terrible

Ann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Jay, Newark, NJ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
ACL Suites, Lies of everything they claim to be.
Me and my companion walked in through ACL Suites' doors with high expectations (you would too after seeing the photos and reading the ratings about the place). Once we were assisted to our rooms, we were very surprised with what they claim was a "deluxe" room. Me and companion works in the evening, so when we walked in the room we were horrified to see the room was too lighted for there no blinds. The toilet was dim and the air conditioning was really terrible. To be honest, staying in SOGO would be way better than staying in ACL Suites. No wonder their manager asked me and my companion if we have visited the place before. It's only saving grace is it's welcoming front desk clerk. If you're looking for relaxing, comfortable and convenient place to stay, then this place is not for you.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
ACL
The room looks like a studio type apartment. I like the colours and how the room was arranged. The interior of the hotel was nicely done. The service was equally nice.

6/10 Okay

Victoria, North Carolina

Liked: Cleanliness, staff & service, room comfort
My experience
I only stayed overnight and checked in late at night. I also checked out very early in the morning. I was not able to use my breakfast coupon. Since it is located in a residential area, there is a lot of traffic around and one way streets. It would be difficult for a foreigner to navigate around this area. For Filipinos, it is OK and we understand. Armed with a black light, I am glad the room, bed, pillows, and sheets were clean. I liked that there is no carpet; the floor was clean. I also liked that there was an outer room (separate from the bedroom) with dining table and chairs and a sink. The bathroom need to be renovated and those old white towels need to go! I actually used my own towels. The hotel should invest in some good towels. On check-in, front desk was asking for a big deposit. I kind of understand why, but, I was not informed by Expedia when I did my reservation through them. So, I was not prepared. Having worked for a big international hotel, I know hotel operations. Had I stayed longer in this hotel, I probably would have more to say. Anyway, since cleanliness is the first on my list, overall, I would rate this hotel good.

6/10 Okay

Greg D, Beaumont, Canada

Liked: Cleanliness, property conditions & facilities
Quick stop through
Location is in a part of town that will give a person a better picture of the actual Philippines. Great Philippino food at the restaurant. staff is attentive and friendly and helpful. When leaving and travelling please plan and order cab ahead of time or other transportation as there are not a lot of options locally. Will need to walk to a central hub like a mall and get one there.

6/10 Okay

Verified traveller

good to stay
Good to stay..but all have charges,like WiFi,utensils.. nice staff.

4/10 Poor

juliet, New York

Disliked: Cleanliness, property conditions & facilities, room comfort
Just ok for price
Could be more pleasant. Breakfast was ok. Toilet did not work at first and had to be fixed. Room AC was noisy.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
My Stay at ACL Cubao
My stay was quite good, ecept for the accidental shut down of the water heater. The shower hed is not that good also aND THERE ARE NO TOIlETRIES SUCH AS TOOTHBRUSHES AND TOOTHPASTE

2/10 Terrible

Leigh, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!
The pillows are extremely thin and then they have the nerve to ask for 50 pesos for an extra pillow. Then they want to charge you 50 pesos for wifi. Then at breakfast they did not have what they offered on their breakfast list. The airconditioner was loud, bed hard, shower pitiful. book this hotel at your own risk. You have been warned.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice Budget Hotel
Accommodating staff near the mall. It is a bit challenging parking your car but the security guards will assist you with the parking.

10/10 Excellent

Nati Pagayucan

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveller

10/10 Excellent

Mark, Cubao, quezon city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at ACL on 13th ave. in Cubao
Acl was wonderful, they accommodated us in every way even before we arrived. They allowed my fiancé to check in early without me as i was arriving later that evening. Every small problem we had was instantly taken care of. The room all though not like an american room was excellent for the price. Not a single complaint here.

6/10 Okay

leigh, australia

Liked: Staff & service
print your booking receipt
Convenient and cheap but they didn't have our booking details even though I had booked much earlier that day. They then wanted to charge me for wifi so I could show them on my laptop. Also for a westerner who wants a quiet breakfast go elsewhere cause they turn the television and radio on while your eating.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your website is deceiving.
Low ceiling which is not explained in description. Rooms are too small.

4/10 Poor

papa

Disliked: Staff & service, room comfort

6/10 Okay

Verified traveller

Sogo Hotel is much better than ACL Suites
I just thought the WiFi is free. They did say that there is a WiFi, but it didn't say that we have to pay. The signal is bad and you can only access it with one unit. I couldn't use my tablet when my computer is open.

6/10 Okay

Wanderer, UK

Liked: Staff & service
Disliked: Cleanliness
Recommend only for backpackers not families
Hotel staff were very friendly and polite. Air condition unit was very noisy and leaked during the night. Once reported the fix was to place a towel on the floor. As for the floor (laminated) it was never brushed or mopped. And cleaning seemed to just wipe the basin in the bathroom and make the bed. Table and side cabinet were dusty constantly. TV was a bit of a let down and took up large amount of space which could be utilised. Double room, very small size i reckon was only 12 foot by 9 foot. Depending on who was in duty in the cafe part they sometimes make mistakes with food orders, and overall choice on menu was poor. No complimentary WiFi and paid WiFi was poor speed and signal. It's is close 5 min walk to the nearest shopping Mall

8/10 Good

Luzy, CA

Liked: Staff & service, property conditions & facilities
Reasonable price for a hotel to stay
good customer service,the staff are courteous and always make sure guests needs are well taken cared of and have comfortable and pleasant stay..i was disappointed only about the internet service. it was advertised as Free wireless internet but there was a charge for the service..

8/10 Good

Verified traveller

my stay wth ACL suite
IF your looking for a place to stay near in araneta center, i would suggest ACL suites, because,MRT is accessible, the place where the hotel is located is quiet, the ambience is good, breakfast meal is good also, staff are very courteous and helpful, and most of all its affordable the kind of hotel suites to everybodys budget.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ACL SUITES PHILIPPINES RATED HIGHLY !
Good location ,transport passing front door,5 minutes to major shopping centres,markets,overhead( electric aircon metro very fast) railway,cheap transport. ACL being renovated,new rooms modern,private,restful ,led tv,cable excellent. Dining ,room service,food,service excellent,breakfast included,Staff excellent. Security at entrance,parking free,taxis passing door.Elevator,5 floors.cleaners busy daily. Reception rings every morning asking you if room ,linen,towels ,cleaning is required. Beds very comfortable,clean,choice of pillows,peaceful sleeping. Overall Boutique type Hotel,superb location,Superb Staff /Service/Very clean/Excellent Food. Very Private /Restful rooms/ One of the Best Sleeping Beds. Overall a score of 9.5/10.

6/10 Okay

LA\uurel, Melbourne VIC, Australia

Near where we wanted to go.
Surprised that such a place would be amongst this area.

2/10 Terrible

SGP

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended hotel at all

8/10 Good

Evelyn W.

Liked: Cleanliness, staff & service, room comfort
close to Cubao and MRT
The hotel is an older building and needs renovation. However, the service is great for 3 star hotel. The conceirge are very helpful and kind particularly the security guard who sits outside and have helped me taking the right jeepney to Cubao or Farmer's Market. Breakfast is good!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

HIROKAZU, CHIGASAKI

Liked: Cleanliness, staff & service
徒歩4〜5分に大型ショッピングモールがあります便利です。ホテルの周囲は治安が悪いとは感じませんでした。ホテル入り口周辺にはコンビニはありません。私の部屋には冷蔵庫はありませんでした。セキュリティーボックスもありません。アメニティはシャンプーと石鹸だけ。ドライヤーもありません。部屋の入り口の鍵がグラグラでした。フロントの方の対応は良かったです全体的には良かったと思います。
Stayed 1 night in May 2023
Response from ACL Suites on 16 Jun 2023
Dear Valued Guest,Greetings from ACL Suites!We truly appreciate your positive feedback with us. We do take pride in delivering our guests’ needs the best way we can. We look forward to seeing you and welcoming you back here again.

6/10 Okay

Verified traveller

Disliked: Room comfort
잠만 잘 수 있는 호텔
가격에 적당한 호텔
Stayed 2 nights in Nov 2017

2/10 Terrible

JOHJI

Disliked: Cleanliness, property conditions & facilities, room comfort
最悪なホテル
最悪です。掲載と実際に泊まる部屋が違う。掲載では28㎡のデラックスが、実際に泊まる部屋は12㎡程度の狭い部屋だった。まだ、フロントに変更を申し出でも対応をしない。 皆さんも騙されるな！

4/10 Poor

Tore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anbefales IKKE
Veldig dårlig hotell og beliggenhet. Service var bra. Gjør så godt de kan.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Charles , kr

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
이용후기
마닐라 쿠바오에 위치한 숙소인데 대한민국의 여관방이라고 보면됨 방에는 창문이 없고,슬리퍼,치약,치솔 ,물 등 유료로 구매해야함..피추천

6/10 Okay

Steffen

Disliked: Room comfort

2/10 Terrible

K.S

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
安いなりでした。
値段が比較的安いので、泊まってみましたがそれなりでした。始めの部屋は狭くお湯もでず。キャンセル料は全額なので、部屋を変えてもらいましたがエアコンの音がうるさく、お湯の出、水はけもわるく長期滞在は難しいでしょう。ただ、9泊でしたので顔も覚えられスタッフとも仲良くなり、最後の方は、それなりの対応になりました。正直お勧めはできませんね！