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Reviews of Quay Apartments

4 out of 5
Quay Apartments
250 The Quays, Salford, England

Reviews

7.2

Good

Rating 10 - Excellent. 28 out of 114 reviews" "
Rating 8 - Good. 47 out of 114 reviews" "
Rating 6 - Okay. 15 out of 114 reviews" "
Rating 4 - Poor. 10 out of 114 reviews" "
Rating 2 - Terrible. 14 out of 114 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

IAN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Miss

Liked: Cleanliness, room comfort
Great find
Lovely apartment in a great location, very spacious apartment and very modern. Very close to shopping centre and lots of different restaurants. We walked to old trafford from here with no trouble at all. Would reccommend.
Stayed 1 night in Dec 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Martina

Stayed 1 night in Aug 2023

8/10 Good

Karen

Liked: Cleanliness
Convenient location
Handy location for Lowry and Media City and the staff were very nice and friendly. Apartment is clean and tidy. Bed small and not the most comfortable but okay for one night. An extra pillow would have been good.
Stayed 1 night in Sep 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was great for my family.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lyndsay

Stayed 2 nights in Aug 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Simon

Business traveller
Liked: Cleanliness
Book in one, end up in another!
You book one site (250 The Quays) and then get moved to another property (X1) without prior notice. Property feels a bit 'old', bathroom extractor fan didn't work, mattress saggy, no USB charging point, only 1 bedside light, all minor stuff but irritating. Parking spot was full of and surrounded by water.
Stayed 1 night in Nov 2022

2/10 Terrible

Constantiu Daniel

Stayed 1 night in Nov 2022

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous 3 bedroomed apartment. Comfortable, clean and spacious
Stayed 3 nights in Sep 2022

8/10 Good

Brian

Stayed 1 night in Aug 2022

4/10 Poor

Gareth

Liked: Room comfort
Not the apartment advertised
Wasn't placed in the apartment we were told we would be in. Was told we would be in millenium tower and directed there for our stay and it looked lovely on the quays and with balconies. However, on arrival we then had a 20 minute farce being directed somewhere else and having to wait for someone. The room we were given was in a twin set of blocks set farther back from the quays, no balcony as requested, no communication we wouldn't be getting. The room itself was ok however most pictures were on the verge of falling off the wall, a questionable stain on the sofa, all the fire alarms were questionable, poor lighting in the bathroom, lack of suitably lit mirrors for makeup application, the bed made a clunk, knock or creak with any slight movement
Detector living room, chip and all wires showing above
Detector bedroom, fitted at an angle and all wires showing
Picture frame bulging at top due to poor hanging
Picture2 frame bulging at top due to poor hanging
Stayed 1 night in Jul 2022

8/10 Good

Alexis

Stayed 2 nights in May 2022

4/10 Poor

Rory

Business traveller
Really not what I was expecting
Stayed 1 night in Dec 2021

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, room comfort
Awesome views, lovely and clean 5 stars!
Stayed 1 night in Dec 2021

8/10 Good

Richard

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2021

6/10 Okay

Lianne

Business traveller
Liked: Cleanliness
An okay place but noisy.
The apartment was by a building site & there was lots of noise from the city all night. Communication was a bit confusing and the address was changed last minute (different one sent via email, then text). I probably wouldn’t stay in the area again as it was too noisy. One night of parking was £14.
Stayed 1 night in Sep 2021

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness
Ok stay
Very basic apartment but good views! WiFi router in flat but didn’t work so no internet had to use phone hot spot
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Layout and facilities of apartment was very helpful. Little extras to make our stay easier very positive. Great views of Salford area through super lounge windows. For the Quays and Media city very close plus good tram to reach centre Manchester.
Stayed 4 nights in Jun 2021

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, room comfort
Good value, great location for Salford Quays
Really friendly staff, who were happy to wait for our late arrival. Kindly kept a space in the garage for us. Only improvement needed and stopping me give 5* is that only 1 lift working and being on 24th floor, meant lengthy waits at times.
Stayed 1 night in Apr 2021
Response from Zid on 24 May 2021
Thank you for your valuable feedback. We look forward to your next visit.

8/10 Good

Simon

Business traveller
Liked: Cleanliness, room comfort
Great stay
Apartment was clean, spacious and airy. Check in was simple and efficient, helped by the fact I’d stayed there before. Little attention to details would make it perfect - no wine glasses, salt and pepper would be a nice touch, someone to go round with a screw driver to sort loose drawer handles and toilet roll holder. Minor details, easy to fix.
Stayed 1 night in Mar 2021

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2021

8/10 Good

Rehana, Birmingham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Dining table was ever so small, carpet in the bedroom was dirty and the throw on the bed was and looked dirty aver all I think they shouldn’t have a throw on the bed it looks very unhygienic.
Stayed 2 nights in Oct 2020

2/10 Terrible

Simon

Business traveller
Liked: Cleanliness, room comfort
Mis-sold
I booked to stay at 250 The Quays but ended up being put in another property, again. I believe I was mis-sold. They comp’d my parking and late check out but I’d specifically chosen 250 as it is quieter with less people using the lifts. I’d also hoped to get a balcony, and paid for a one bedroom rather than a studio, although I recognise this was not guaranteed. I regularly stay in Manchester so knew what I was doing, could have stayed in Michigan Towers for less through another company.
Stayed 1 night in Jul 2020

8/10 Good

Colin

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Colin

Business traveller
Liked: Cleanliness, room comfort
Quite a faff checking in
Checking in is a bit of a faff. There is no reception. You need to call when you arrive. Not always a quick answer. I ended up calling 3 times before I got clarity of where to meet the representative to get booked in. Was told there was parking but then was not available on arrival. Had to park in an NCP car-park further away than i would have liked. Bloody expensive as with all NCP. Once booked in the chap I met was helpful. The Apartment was clean tidy and adequately equipped all be it a bit minimalist.
Stayed 1 night in Jul 2020

2/10 Terrible

Sheriff

Business traveller
Disliked: Cleanliness, room comfort
Don’t waste your time and money. This is crap
Hell of the hells rubbish customer service terrible people
Stayed 1 night in Jun 2020
Response from Ziad on 25 Jun 2020
Thank you for your feedback. Upon reviewing you were not classified as a key worker and the booking was not an essential stay. We require to follow the guidelines provided to us. As we need to protect the safety of all our guests and staff. Due to Government COVID 19 guidelines we were unable to honor your booking and offered a full refund We apologies for any inconvenience that this may have caused. Many Thanks Reservation Manager

8/10 Good

Martin

Business traveller
Liked: Cleanliness, room comfort
Lockdown review
Good Apartment however an additional £14 per night to park was a shock..... no oven gloves or tea towels made cooking and washing up.a.bit tricky
Stayed 3 nights in May 2020

2/10 Terrible

Emma

Stayed 1 night in May 2020

10/10 Excellent

david

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2020

8/10 Good

James

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2020
Response from Zed on 7 Apr 2020
Thank you for your Feedback.

2/10 Terrible

Lauryn, England

Travelled with partner
The property was lovely, however it was not what I had booked, the pictures on ebookers for the one I booked was not the same I booked one for the balcony and spoken with ebookers that ensured me I had a balcony to then arriving was left waiting outside Sainsbury’s for 20 waiting for someone to meet us when I was told in confirmation email Said I was staying above reflection point to not even being on the water front also the man I spoken with kept telling me how I can’t have people around or loud noises when i had already assured him I t was for me and my partner to be honest I was actually dreading getting there and touching anything there because of how forward he came across, when I expressed how I felt that I had paid for a balcony and I didn’t want the apartment I was refused a refund, and anywhere else to stay even though this was false advertising, property was “nice” however poorly organised and didnt clearly care about the customer a
Stayed 2 nights in Feb 2020
Response from Ziad on 10 Feb 2020
Hello, Thank you for your feedback. We value your feedback and we are generally disappointed that we couldn't exceed your expectations. Upon reviewing, we do not guarantee balcony. It clearly states on the website that balcony is subject to availability and are not guaranteed. We also not received a request for a balcony at the time of the booking made. Ebookers should have never ensured that you would be allocated an apartment with a balcony. Again, we do apologies for any inconvenience caused during your stay.

6/10 Okay

Louise, Manchester

Travelled with group
Liked: Cleanliness
It took 45 minutes to get us checked in, there was no parking (we weren’t told this in person but it was unhelpfully pointed out that we were told in an email) it wasn’t until we’d driven all around Manchester that we were told to park at the Lowry outlet shopping centre. Due to the long amount of time taking to check in we nearly missed our table at the Lowry. When we finally did get to the Lowry we had just 30 mins to have our afternoon tea ( we needed to be somewhere else) We rang at 11.15 to find out where we could park, the receptionist directed us to a road and asked us to wait for someone to come and get us. We waited 25 mins! Not happy with check in at all. We were very close to missing out pre paid meal at the Lowry which made for a very stressful trip. We also had to pay an additional £16 to park in the shopping centre. The original plan was to park and walk to the Lowry. Because we were so late I had to drive there meaning I was unable to drink the gin that was part of the afternoon tea experience we had booked.
Stayed 1 night in Feb 2020

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ziad on 25 Nov 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sonni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private and quiet
Stayed 1 night in Oct 2019
Response from Ziad on 25 Nov 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019
Response from Zed on 25 Nov 2019
We would appreciate if you could contact us directly and provide us with a detailed feedback so we can aim to improve our services. Thank you for your stay.

2/10 Terrible

Hakim

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not what you book.
Service was extremely poor had us waiting in the cold for an hour, sending us to different places. Finally given a building with only one working lift (wheelchair user) so couldn’t use the stairs if I wanted too. First room was a studio apartment, very nice and cute however not what I paid for. Complained and given a one bedroom. Description isn’t over 5 floors - there’s 26 floors. Not all room has balconies. Room is however so clean, everything looked brand new! Ashame it wasn’t what I booked for.
Stayed 2 nights in Oct 2019
Response from Zed on 25 Nov 2019
Thank you for your feedback. We are naturally disappointed with feedback, as we do take our customer service very seriously. We can apologies for the incorrect room allocation and only one lift working during the checking. We did immediately rectify he room and upgraded to a 1 Bedroom Apartment. The lift was also working the following day. We are glad to hear that you were happy with the apartment and its facilities. We hope to see in the near future.

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great space
Great space, parking a bit clunky on check out, one lift was not working so 24th floor was a pain Love that you can get fresh air into the place
Stayed 1 night in Oct 2019
Response from Zed on 16 Oct 2019
Thank you for your stay and feedback. We hope to see you again.

8/10 Good

Monika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean
Very comfortable place to stay, clean modern and quiet with many restaurant around in the Media City. The only thing to keep in mind - if you can’t check in by 10pm, you lost your booking.
Stayed 1 night in Sep 2019
Response from Zee on 23 Sept 2019
We are really pleased you have enjoyed your stay and we look forward to your next visit. The last check in time is 10pm as per our hotel policy.

8/10 Good

Simon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
A few details to take care of
Overall good space. Light in bathroom bad, no wine glasses (and those promised never arrived), needs lamp in living room and extra pillows. Some oven ware would also be good as would salt and pepper. Parking process cumbersome, required to leave remote in the room on departure but need it to exit the garage. Nowhere to park whilst returning to 24th floor. Suggest ground floor lock box or return to post box?
Stayed 5 nights in Sep 2019
Response from Ziad on 16 Sept 2019
Thank you for your feedback. We will surely aim to improve our services as requested. We hope to see again in the near future. Many Thanks

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High end apartment for good value
They were clean, high standard apartments with all the essentials that just made our stay fantastic. Loved that you had the tram stop just on the door step as well as a local Sainsbury’s. Definitely stay here again
Stayed 4 nights in Aug 2019
Response from Ziad on 13 Sept 2019
Hello James, Thank you for your feedback and we would welcome you back as our guest.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The owners were extremely unprofessional and more interested in grabbing your money. The initial agreement was to refund our deposit within a few days; that changed when they received the money and the date of refund was no longer known. It is obvious that this business can’t be sustainable
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Ziad on 25 Jul 2019
Thank you for your positive feedback. We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was a good location, we stayed here for my daughters graduation and it was very convenient for us.
Stayed 1 night in Jul 2019
Response from Ziad on 25 Jul 2019
Thank you for your positive feedback. We hope to see you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Brand new, modern apartment. Was initially directed to the wrong address (250, Salford Quays) and had to phone for instructions. No check-in in or reception at property.
Stayed 2 nights in Jul 2019
Response from Ziad on 12 Jul 2019
Thank you for your valuable feedback.