Exterior

Reviews of Manchester Airport Stanley Hotel, BW Signature Collection

4 out of 5
Manchester Airport Stanley Hotel, BW Signature Collection
Stanley Road, Handforth, Wilmslow, England

Reviews

6.8
Rating 10 - Excellent. 113 out of 643 reviews" "
Rating 8 - Good. 220 out of 643 reviews" "
Rating 6 - Okay. 163 out of 643 reviews" "
Rating 4 - Poor. 99 out of 643 reviews" "
Rating 2 - Terrible. 48 out of 643 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient for Manchester airport. The room was comfortable
Stayed 1 night in Mar 2020

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
A nice hotel, handy for the airport. Ate in the restaurant which was pretty good. Room was ok with good bathroom but very hot at night.
Stayed 1 night in Mar 2020

6/10 Okay

Shazza, Falkirk

Travelled with partner
Liked: Cleanliness, staff & service
Stayed here for 1 night after returning from holiday as landed in Manchester Airport late. Check in was quick & easy. Was allocated room 315. Room was extremely hot. Radiator was off but looked liked main boiler heating pipes were chased round 3 walls of the room & bed was in middle of this. Was like lying in an oven, opening the tiny hopper windows made no difference, a very uncomfortable sleep! Told receptionist in morning on check out and she didn’t care.
Stayed 1 night in Mar 2020

4/10 Poor

Shelley

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020

6/10 Okay

Mellissa

Business traveller
Liked: Staff & service, room comfort
Ok for one night
The plug holes need to be cleaned desperately as full of hair and don’t drain well. The sheet didn’t cover the mattress so I spent all night fighting with it and getting tangled up. I had an exec room so was grateful for the sofa.
Stayed 1 night in Feb 2020

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the money. Great service and good food.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Donna, Stockport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was brill. Food was lovely and staff was helpful.
Stayed 1 night in Feb 2020

6/10 Okay

Mitesh

Business traveller
Disliked: Staff & service
Okay
It was just okie. I will not go back again.
Stayed 1 night in Feb 2020

4/10 Poor

Radheswari

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I was attending for an exam at the hotel hoping to have a relaxed night before hand. I arrived at 6pm after work and was not able to check in due to the unforseeable power cut. However we were told electricity would be back at 7:15 and so we all waited in the lobby but were not informed that the check in was open and other guests started arriving and were checked in before us all and so I was not checked in until 8:30. It was unfortunate
Stayed 1 night in Jan 2020

6/10 Okay

Yvonne, Manchester

Travelled with partner
Disliked: Cleanliness, staff & service
The room was modern and had a bath as well as shower, the bad things, the phone didn’t work so couldn’t order room service, the room wasn’t cleaned properly, dust on ledges and bed side drawers, carpet wasn’t vacuumed properly I:e: round the edges and under things. The service wasn’t good either, we went down to see if we could order some food to the room ( phone wasn’t working) there was nobody on reception so went to bar just got ignored they was to busy worrying about a wedding they had on, so went to the restaurant, we wanted a pizza just veg ( I’m vegan) was told could only have it with cheese on ( I’m vegan) so ended up walk-in in the poring rain to get a takeaway needles to say we won’t be staying again
Stayed 1 night in Feb 2020

10/10 Excellent

Alymac, Glenrothes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and so friendly could not do enough for us
Stayed 1 night in Feb 2020

10/10 Excellent

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill
I had room 216 and it was lovely to be able to curl up on a sofa and chill while watching tv.
Stayed 1 night in Feb 2020

4/10 Poor

martin

Business traveller
Liked: Property conditions & facilities
Disliked: Room comfort
Hot Hot Hot and too Hot
This was a business trip, the rooms heating was constantly too high despite a complaint made nothing could be done about it, a fan was provided which did nothing, there was no air con... wouldnt stay here again
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Business traveller
Horrendous £100 parking fine from ParkingEye
Hotel was okay-is, room quite small though. Please be prepared to pay a £100 fine (£60 if paid within 14 days) for parking. Even after registering the car with the reception, I still got a fine from Parking Eye and they did not remove the fine despite being told that I was staying at the hotel AND had registered the car with the hotel (as I was asked by the hotel to do). The hotel themselves haven't got back to my email response too! So beware.
Stayed 1 night in Jan 2020

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little stay before Our Holiday
Had a great stay before jetting off on holiday, the receptionist was very helpful informing us that next time we can book to leave our car at the hotel, The rooms were very clean, the one problem was the draft lager at the bar was very poor, they replaced it immediately with another brand, but the lines defo need cleaning
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Numerous stains down the base of the bed, bath dirty too. Room was too hot and window only opened up really wide so couldn't open it due to having children with me. Staff was very friendly, but quiet, requested towel for my room and none was brought up. Breakfast was very expensive and not at all work the money you pay, ended up paying 5pounds each for my children to have a bowl of cerial.
Stayed 2 nights in Feb 2020

10/10 Excellent

CATHERINE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect hotel for Manchester Airport also for when I am seeing friends.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Chloe

Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal on parking with hotel stay. Spotless rooms and facilities Not helped by housekeeping staff entering room at 7am despite a do not disturb sign
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The bed was very comfortable but there was an almighty pipe which pumped disproportionate heat into the room that could only be countered by permanently opening the window. Obviously, that exposed us to the potential for noise from traffic from the road. More of an issue on a weekday than on a Sunday morning when we stayed. The room is a little bit in need of a coat of paint.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
shocking!
Check in far from efficient & by luck spotted we needed to book in our car to avoid a fine- receptionist did NOT tell us this!!!! Rooms very tired.... had to be relocated as tv didn’t work & we had no towels. When we tried to shower there literally was NO water...... a drip of cold water even after trying to run the shower for 10 minutes on hot...! I’ve travelled extensively in third world countries & not experienced anything as bad!!!! Not 4 star at all.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Outdated and isnt nothing special. Rooms were wrong too.
Stayed 1 night in Dec 2019

6/10 Okay

David

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointing start to Christmas
On arrival we were not advised of breakfast time, nit enough towels in the room, hotel dated! Quick to tell us the dog was extra, but didn’t tell us about the late check out or the £20 food and beverage voucher. Lack of staff availability. The lift is like a service lift. The rooms were too hot, strange smell in the stairway. The car park was full and difficult to park, also the car park had very poor lighting. The breakfast was very disappointing and would’ve been better made to order. All in all a disappointing first and last stay!
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
One night
Nice hotel. Reception quick bissy where we got there. After the receptionist gave me our keys had to mention about having a car, could see you had to put your registration on computer screen. And when booking said about £20 voucher, which had to ask about that too. Room had everything you needed. Pub just over the road that we ate at which was okay. We stayed one night as had early flight next morning. We would stay here again
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Carol

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Shabby
Hi room really shabby furniture scratched and drab although bedding was clean, reception not very helpful either key didn't work we went back she said have we had it near mobile, really!!!! Only just got key, anyway found there was a fault, no apology just gave us different room, would not stay again. No reflection on hotels. Com
Stayed 1 night in Dec 2019

8/10 Good

Callum

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Maureen

Travelled with family
Stayed 2 nights in Dec 2019

4/10 Poor

Christopher

Disliked: Property conditions & facilities, room comfort
A disappointing nights stay!
Cold room, no heating, not even the towel rail in the bathroom. 'Party Night' at the hotel, therefore restaurant not open (although bar food available) and very noisy even up on the third floor, culminating in a very disturbed nights sleep when having to leave early next morning for an early flight. Very disappointing.
Stayed 1 night in Dec 2019

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Our stay started off well. We checked in and rested well. However the next day whilst we were in our room, two other guests that had just arrived were given keys to our room and entered in while we were still there. The guests did apologise even though it wasn’t their fault. The front desk had made a mistake and assumed our room was vacant. As a result, they deactivated our keys too. When we went down to have a word with the lady at the front desk, she was quite sullen and didn’t show any empathy. She responded that it is under investigation, but we still have not informed of the outcome.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
The property was way too warm, uncomfortably warm, had the window and curtains open and a fan and still too warm in December!!
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
The room looked and felt dated and in need of an update/refurb.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

Rahmina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy, shower was nice. Was a lovely room to be in and it was in a nice area too
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Missing a few condiments eg marmite at breakfast and if paying up front for breakfast It’s over priced per person
Stayed 1 night in Nov 2019

4/10 Poor

Les

Business traveller
Disliked: Property conditions & facilities
Never again!
Room smelt damp, no batteries in TV remote. Couldn't wait to leave.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception looks very classy and upmarket, staff are kitted out very smartly and are very friendly, welcoming and helpful. Room pretty standard, on a par with budget chains like Ibid and Premier. Breakfast good. Don't like the current trend of not being forewarned about having to pay to park in hotel grounds. Didn't appreciate being given a room adjacent to the party room when said party/disco went on LOUDLY until 1am. Overall, wouldn't choose to stay here again.
Stayed 1 night in Nov 2019

4/10 Poor

Theresa

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not a pleasant stay
Room was far too hot we had windows open all night and still it was too hot and then we got to hear everyone leaving the function that was on through the open windows!!! We booked this to stay the night before an early flight but got hardly any sleep so was a waste of time and money!!!!
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night at the Hallmark.
Overall the hotel was ok. The service in bar was good as also the excellent cheese board. Just the £5:to park the car was good value for money.the swimming pool and gym was good. The only issue been the shower it was very weak and difficult to operate.
Stayed 1 night in Oct 2019