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Reviews of Quality Inn Manassas

2.5 out of 5
Quality Inn Manassas
10653 Balls Ford Rd, Manassas, VA

Reviews

6.8
Rating 10 - Excellent. 88 out of 429 reviews" "
Rating 8 - Good. 132 out of 429 reviews" "
Rating 6 - Okay. 95 out of 429 reviews" "
Rating 4 - Poor. 61 out of 429 reviews" "
Rating 2 - Terrible. 53 out of 429 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Sulma, Centreville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No details on the included breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Katrina

Travelled with partner
We love staying here and being able to smoke and the prices are very reasonable
Stayed 2 nights in Mar 2024

4/10 Poor

Sreenivas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from PURVA< GM on 31 Jan 2024
Thank you for taking the time to leave a review of your stay with us. Unfortunately, you never left any comments why you only gave us a 2 so hard to reply.

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 31 Jan 2024
Thank you Carlos for taking the time to answer a review on your stay with us at Quality Inn, ManassasWe do hope if you are ever in the area again we hope you chose to stay with us again.

10/10 Excellent

Katrina

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from GM on 20 Dec 2023
Thank you for taking the time to fill out this survey. We appreciate your business. Thank you for choosing to stay with us when you are in the area.Regards,Marlene, Quality Inn Manassas

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Smoking room
Stayed 1 night in Dec 2023
Response from PURVA on 7 Dec 2023
Thank you for taking the time to fill out our guest review. We appreciate your staying at Quality Inn, Manassas. Hopefully if you are in the area again you will stay with us again.

2/10 Terrible

Yuri

Disliked: Amenities, property conditions & facilities
Mal
Stayed 5 nights in Nov 2023
Response from GM on 28 Nov 2023
Unfortunately, when you came to check in your reservation was not in our system. because you booked with a third party you or whom ever booked your room should of called the company to straighten it out. Well you or the person who booked it did nothing that left everything up to our front desk. So we are sorry you did not enjoy your stay.Regards,PURVA

8/10 Good

edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near by shopping's and gas stations as well.
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
Thank you for taking the time to write a review. We do hope you enjoyed your stay with us. Hope to see you again if you are ever in the area.

2/10 Terrible

Armand David

Travelled with family
Disliked: Amenities
Not clean … unprofessional, lack of safety environment, room too much expensive for a poor service, noise in rooms a round and nobody to assist, etc.
Stayed 2 nights in Oct 2023
Response from PURVA on 17 Oct 2023
We are sorry you did not enjoy your stay at our property.PurvaGM

4/10 Poor

Sharon, Somerset

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First, the front desk staff were great and very helpful. There is nothing else good to say. There were bugs on the walls, ceiling, and floors. The floors were dirty and the furniture was scratched and showed age, refrigerator was so unsteady I thought it would fall over, there were stains on the bathroom linens, and the mattresses were so uncomfortable it made our backs hurt. Breakfast consisted of oranges, yogurt, prepackaged cereal and milk in a pitcher. I will not stay here again.
Stayed 2 nights in Oct 2023
Response from GM on 17 Oct 2023
Sorry you did not enjoy your stay at our property. You comments will be brought to the appropriate departments.PURVAGM

6/10 Okay

Pranay

Travelled with family
It was OK.
It was ok for the money. Complimentory breakfast could be improved.
Stayed 1 night in Oct 2023
Response from GM on 17 Nov 2023
Thank you for taking the time to fill out the review. We do hope if you are in the area again you will chose to stay with us.

4/10 Poor

Cecil

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roach motel
The first room had so much paper in the toilet that I was afraid to flush. The second room smelt better but we killed 3 roaches. The front desk was friendly.
Stayed 2 nights in Sep 2023
Response from PURVA on 4 Oct 2023
We are sorry you did not enjoy your stay at our hotel. We will be looking into this issue. Front desk did not mention anything.

4/10 Poor

Michael

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay somewhere else if you can!
We had 4 rooms for our group. Room 1 had dead roaches in the floor, bed and bathroom. Room 2 the bath tub didn't even work. Room 3 the main door was bent so bad at the bottom, you could see outside, which let all the bugs crawl in. Room 4 was the only room that didnt show any problems.
Stayed 1 night in Aug 2023

2/10 Terrible

Seth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jordan James

Liked: Cleanliness, staff & service, amenities
Great location. Staff were nice. Room was clean and all we needed. No frills but would stay again.
Stayed 3 nights in Aug 2023

4/10 Poor

Felix

Travelled with family
Disliked: Amenities
I like the area around this property such as the numerous restaurants. The “continental breakfast” was anything and everything but continental. The property only had a waffle maker for waffles (batter seemed not fresh), old oranges, boxed cereals. The apple and orange juice machine needed cleaning. Each time I got either of the juices, black particles came out of the apple juice machine…and clear slim came out of the orange juice machine. I attempted to report the matter to the front desk attendant, but no one was there on Sunday August 27, 2023. In my room, I had to kill several cockroaches. The bathroom toilet seat had numerous, to what appeared to be cigarette burn stains on the lid. The refrigerator was initially turned off; when I opened it up, roaches came out of it. The bed was comfortable, but the room overall had a musty, funky smell to it. And finally, upon checking in and headed to my room, there were a number of what appeared to be “women of the night” prostitutes hanging around outside the motel, so much so, the police was called. I would rate this motel a “3.”
Stayed 2 nights in Aug 2023

4/10 Poor

Lucy

Travelled with partner
Disliked: Property conditions & facilities
The price of the room was way to high, it definitely wasnt worth $165.00 a night. The ac didnt cool good at all.
Stayed 1 night in Aug 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Jamie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was dirty, the room had half a roll of toilet paper when we checked in. The breakfast offered almost no options for my daughter with a peanut allergy and celiac disease. Our room had mold in the corners of the wall at the ceiling, it smelled of stale water or cigarettes in our non-smoking room. We could not use the pool for longer than a half an hour due to construction going on in the driveway adjacent to it and the severe fumes. My expectations were extremely low and they were still not met.
Stayed 1 night in Aug 2023

6/10 Okay

Amanda

Travelled with group
They were in the middle of powerwashing the property. We also had a storm come in once we got into our room. I called the front desk to let them know we had water on the floor under our door. They just said ok. Nothing else was done. Also, the "included breakfast" was cold coffee, corn flakes, and yogurt that was sitting on the counter.
Stayed 1 night in Jul 2023

2/10 Terrible

DOUGLAS

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I should have read the reviews first. Dirty. Killed multiple bugs. The a/c unit was falling into the room (134) so you could see clearly outside through the louvers. The breakfast was minimal, only hot food was make-your-own waffles. Bathroom had hair in all the floor corners. Shower had some mildew. Good hot water and pressure though.
Stayed 2 nights in Jul 2023

4/10 Poor

Melissa

Disliked: Cleanliness
Roaches
Overall the actual stay wasnt the worst and the room was clean. The only issue i have is that the room we were given had cockroaches. As soon as we went in and turned the light on the scattered.
Stayed 1 night in Jul 2023

10/10 Excellent

Hannelore

Stayed 1 night in Jul 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great overnight stay
Great stop for an overnight
Stayed 1 night in Jun 2023
Response from General Manager on 24 Jun 2023
Dear David,Thank you for taking the time to fill out our survery. We do hope you chose to come back and stay with us any time you are in the Manassas area.Regards,MarleneGM

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay
Excellent place for overnight.
Stayed 5 nights in Jun 2023
Response from General Manager on 24 Jun 2023
Dear David,Thank you for chosing to stay at Quality Inn, Manassas VARegards,Purva

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy clean, well maintained and front desk is awesome
Stayed 1 night in Jun 2023
Response from General Manager on 24 Jun 2023
Dear Steven,Thank you for staying with Quality Inn, Manassas Va. We also hope the next time you are in the area you chose to stay with us again.Purva

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Charles

Stayed 1 night in Jun 2023

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We were disgusted by the conditions of our room and do not think the room should be allowed to be rented in its current state. We were equally disappointed with the very poor customer service we received at this establishment. Upon entering our room, we noticed that cigarette burns covered the bedspreads. When my wife called to complain about the cover, she realized that the room telephone did not work, so she had to use her own cell phone to reach the front desk. The hotel clerk admitted that the bedspread did not sound ‘presentable’. Sometime during the afternoon, we were startled by loud banging and jack hammering outside of our room. We discovered a trio of construction workers doing work above our unit on the 2nd floor balcony. Later that night, we discovered that the television set was also broken. We called the front desk again to complain about the broken tv set. This morning I called the front desk from my cell at 8:53am to see what time breakfast ended and was told, “9am. You have 5 min!” What sort of hotel stops breakfast at 9am?!!! Worse yet, my wife woke up to a dead bug (what appeared to be a bed bug or a baby roach?!) next to her pillow. After showering, and in a hurry to leave the disgusting room, my wife (who had just washed her long hair) discovered that the wall mounted hair dryer did not work. She called the front desk to let them know that the hair dryer was broken. Not long after my wife called the front desk, probably at around 10am, loud ja
Stayed 1 night in Jun 2023
Response from General Manager on 24 Jun 2023
We are very sorry you did not enjoy your stay at our hotel. When you had booked your hotel room you had booked a smoking room as all our nonsmoking rooms were sold out. Regards,Purva

2/10 Terrible

STACEY

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The check-in process was frustrating as we got to the hotel early and our room was ready, which was nice, however, there was lots of construction going on, and it was very very loud, sounded as if they were doing floors or something right above our room. I called the front desk about the noise two times as it was going on for hours upon hours. Then, after having a late night, came back to the room, go to bed and was woken up at 4:55 AM with her phone ringing and nobody was on the other end. We continue to get more calls at 5:15 and 530. It was absolutely ridiculous an inconvenient as we did not ask for a wake up call or anything and then we’re woken up very early which we had not planned and had a long drive ahead of us. I will never stay at this quality Inn again. I didn’t think that there was any quality about this inn!! I’d like a partial refund or some credit to stay somewhere else. I would never tell my friends or family about this location. It was terrible.
Stayed 1 night in Jun 2023
Response from General Manager on 24 Jun 2023
Dear Stacey,Please accept our apology for your recent stay at our hotel. This will be brought to the attention of the appropriate departments.Regards,Purva

4/10 Poor

Cynthia

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The front desk folks were very accommodating. That is the only positive thing i can say. The room was musty and had old cigarette smell. There were mashed banana peels in front of our our door. And no desire to try the shower because of the multiple bugs on the floor and in the shower.
Stayed 1 night in Jun 2023
Response from General Manager on 24 Jun 2023
Dear Cynthia,Sorry you did not enjoy your stay at our property. Thank you for filling out our survey. The will be brought to the attention of the departments concerned.Regards,Purva

4/10 Poor

Dennis

Disliked: Cleanliness, property conditions & facilities
The first room I was given reeked of cigarette smoke. Staff immediately gave me a different room. New room had a light out where the ironing board is. The water pressure at the sink was nonexistent. The arms on the arm chair were oily. Not a good experience. When I got the new room, there were no towels or face cloths. I had to go to the office where they gave me a supply.
Stayed 1 night in May 2023
Response from General Manager on 24 Jun 2023
Dear Dennis,Thank you for taking the time to fill out our survey. Regards,Purva

8/10 Good

Dave

Liked: Cleanliness, staff & service, room comfort
Good overnight stop
Stayed 1 night in Apr 2023
Response from PURVA on 5 Apr 2023
Hello Dave, Thank you for taking the time to give us a reviews. While we know you have many choices when your in the Manassas area, we appreciate you staying with Quality Inn. When in the area the next time we do hope we are your choice.Regards,PurvaGM

8/10 Good

Shane

Stayed 1 night in Dec 2022

6/10 Okay

Steven

Liked: Staff & service
Staff was nice. Place needs a good makeover.
Stayed 2 nights in Oct 2022

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2022

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from General Manager on 1 Sept 2022
Thank you for taking the time to write out a review.

2/10 Terrible

Amy

Travelled with partner
Disliked: Cleanliness
I was VERY dissatisfied with the cleanliness and upkeep of our room. The only reason I chose to stay was because every other hotel/motel in the area was booked. Otherwise I would have asked for a different room / opted to stay elsewhere. The entire room had a greasy feel, the bed covering had stains and burns on it, the lounge chair looked like a crime scene had taken place in it and the floors were horrid. I never removed my shoes and did not even feel the bathroom was clean enough to bathe in. What a dump! Expedia failed me this time. I really should be pursuing a refund.
Stayed 1 night in Aug 2022
Response from General Manager on 1 Sept 2022
I do wish you had brought this to our attention when you were here on property. We would have definatley changed your room. I hope you give us another chance and stay with us.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice for the location and Price!
We stayed 2 weekend nights. The room was clean and comfortable. Check-in took 30 minutes..there was a line of people waiting to check-in at 3pm and only 1 staff member. FYI..early check in was not an option, and there was a local concert venue that was opening their gates at 3:30! So, I feel they should have been more prepared for check-ins. The pool was very nice and clean. Breakfast...ummm..that was extremely disappointing. The hotel was Sold Out Friday night, no breakfast attendant..so everything was gone by 8am!!! Hours were listed 6-9! Overall, we would stay here again.. very nice for location and price!
Stayed 2 nights in Aug 2022
Response from General Manager on 1 Sept 2022
Thank you for chosing our hotel to stay at.. Glad you enjoyed your visit to our area.

6/10 Okay

Nichole

Travelled with family
Liked: Staff & service, room comfort
Definitely a dated hotel. Everything was “ok”
Stayed 1 night in Aug 2022
Response from The Boss on 1 Sept 2022
Thank you for staying with us and we hope to see you in the near future.

10/10 Excellent

Anne, Bakersfield

Stayed 1 night in Jul 2022

2/10 Terrible

Gary

Disliked: Cleanliness
Non-smoking property had clearly been smoked in. Mattresses were quite old and caved in. Linens were quite old. Lamps needed bulbs changed.
Stayed 1 night in Jul 2022

2/10 Terrible

Shelbee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BOOK HERE. our stay was absolutely horrible. We are a young couple and chose this hotel to stay at for an evening out at a nearby concert. The bed and chair had stains on it, the shower leaked all night and the AC unit sounded absolutely horrible. It was very loud and made a shaking noise all night, preventing any rest. The check in process with a male who was not friendly at all was a disaster. He became upset when we did not want a smoking room due to me having asthma. I do not recommend this hotel to anyone at all. People fighting in the 7-11 parking lot near my car just topped it off. We will not be back.
Stayed 1 night in Jul 2022

6/10 Okay

Deborah

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Came for a concert.
Stayed 1 night in Jul 2022

2/10 Terrible

TEJASKUMAR, rego park

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Jul 2022

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 1 night in Jul 2022

6/10 Okay

Caleb

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Gillian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Stay Here
Terrible! It was after 3 and they weren’t letting people check in. The room was not clean. Smelled terrible. Hair in the bathroom, shower so gross none of us used it, comforter stained with cigarette burns. I asked housekeeping for a trash bag and they said, “no, we don’t have any.” Roaches crawling on the floor of the bathroom. When we left there was a guy nodding out on the stairwell. This place is disgusting.
Stayed 1 night in Jul 2022

4/10 Poor

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities
Informed the property manager that bugs was seen…the response we received “we never had this issue before “.
Stayed 1 night in Jun 2022

4/10 Poor

Jamie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
There were crowds of people milling around, cars stopping… looked like some prostitution and drug deals. Never had this issue before, won’t stay here again. Non smoking Room reeked of cigarettes…
Stayed 2 nights in Jun 2022