Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers

Reviews of Hotel Ta' Cenc & Spa

5 out of 5
Hotel Ta' Cenc & Spa
Cenc Street, Sannat, Gozo

Reviews

8.4

Very good

Rating 10 - Excellent. 79 out of 169 reviews" "
Rating 8 - Good. 60 out of 169 reviews" "
Rating 6 - Okay. 17 out of 169 reviews" "
Rating 4 - Poor. 9 out of 169 reviews" "
Rating 2 - Terrible. 4 out of 169 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Ta-Cenc!
As fabulous as ever! We keep returning to our favourite hotel!
Stayed 3 nights in Nov 2023

8/10 Good

Carmen

Travelled with group
Liked: Amenities
Very clean and quiet. Food was excellent. Wish we had a walk-in shower.
Stayed 1 night in Nov 2023

10/10 Excellent

Nesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here
Stayed 1 night in Nov 2023

8/10 Good

Jeremy

Liked: Cleanliness, property conditions & facilities, room comfort
Overall happy with our stay but…
We spent two nights at this wonderful property. Beautiful setting and hotel blends in nicely with the surrounding. We received a nice welcome when checking in but service throughout our stay was not what I would expect from a 5 star hotel. The breakfast was particularly uninspiring. The price per night was very reasonable so I would still recommend it based on the comfort and beautiful setting.
Stayed 2 nights in Oct 2023

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Exceptional venue, staff & facilities
Stayed 2 nights in Sep 2023
Response from Michele Doveri- General Manager on 3 Oct 2023
Dear Sifbor Noel,thank you very much for sharing your appreciaton of our beautiful property with the Hotels.com community.We are very glad to see that we were able to meet all your expectations during your last visit and we look forward to be your hosts again soon.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

10/10 Excellent

Dr Mario J

Stayed 4 nights in Sep 2023

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

6/10 Okay

Louis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing
Although rated 5 star, it was rather run down and in urgent need of refurbishment. Our room had a missing shelf in shower. but bathroom was generally in need of modernising as shower itself was still wirh cubicle. The worst thing was the broken and rusty ladder at the Lido. I cut myself against it and had to take a tetanus booster. The capsules of Nespresso machine in room were not the original but of an inferior brand. Breakfast was not typical of a 5 star hotel as it lacked good cheeses (only processed was available), there was no prosciutto crudo or genuine cakes.The general upkeep of the premises was also poor with the Maltese stone in all areas needing cleaning as it was no longer white and clean. At check out, we had to ask for receipt of payment, although it had already been taken from our card and we were not asked how our stay went.
Stayed 1 night in Jul 2023
Response from Michele Doveri - General Manager - Hotel Ta Cenc on 1 Aug 2023
Dear Lotus,thank you very much for sharing your feedback with the Hotels.com community.We warmly welcome all our beloved guests' comments and suggestions because we strongly believe that it is only through a honest feedback and constructive criticism that we can succesfully imrpove the quality of our service and standards.We take feebdack very seriously here at Ta Cenc and your review has been shared with the board of directors and all the departments involved.We are really sorry for the incident occurred during your last visit at our Kantra beach and restaurant and i am very happy to confirm that we have placed a new ladder so that our guests can comfortably and safely enter in the water.We took good note of all your comments mentioning the state of our accommodation and the service provided by our front desk staff.All the Ta Cenc family is fully committed to meet our guests expectations and we are all very sorry that we were not able to meet them this time.We thank you once more for the preference shown to our property and we look forward to welcome you again.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
Very pleasant stay. Mattress was a bit softer than we are accustomed to, but the room was large and quite comfortable overall. Restaurant and bar service was friendly but inexperienced.
Stayed 2 nights in Jun 2023
Response from Michele Doveri - GM on 28 Jun 2023
Dear Guest,thank you very much for sharing your appreciation about our beautiful resort with the Hotels.com community.We are very glad to read that we were able to meet all your expecations during your last stay at Ta Cenc.We took good note of your comment concerning our mattresses.Thanking you once more for the preference shown to our property , we look forward to be your hosts again.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best!
This is our favourite hotel in the world! It has recently been upgraded with beautiful gardens and redecorated bedrooms. Very comfy beds- I checked out the mattress to see if I can buy one- called Windsor but made in Malta! Another lovely stay with much use of the beautiful spa pool and lovely breakfasts outdoors by the carob tree, with very friendly cats as well! The best relaxing place ever…oh and great evening meals too!
Stayed 3 nights in Mar 2023
Response from Michele Doveri - GM on 31 Mar 2023
Dear Signor Richard,thank you very much for sharing your appreciation about Hotel Ta Cenc & Spa with the Hotels.com community.We are all very happy and proud to read that we were able to meet all your expectations during your last stay at our beautiful resort.We thank you once more for the preference shown to our property and we look forward being your hosts again soon.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ta Cenc is a wonderful place to relax. In spite of stormy weather we had a great time; the spa pool is well heated and a lovely setting, and the food was excellent. We have been staying here for 8 years but never in the winter before. The experience was just as enjoyable as on a summer’s day. We’ll be back again in the spring! Ps we love the friendly cats!
Stayed 3 nights in Nov 2022
Response from Michele Doveri on 5 Dec 2022
Dear Signor Richard,thank you very much for sharing your appreciation of Hotel Ta Cenc & Spa with the Hotels.com community.We are very glad and proud to read that we were able to meet all your expectations during your last stay at our beautiful resort.We are also very pleased to read that , beside the stormy weather , you have enjoyed your time at Ta Cenc. We are all , together with our feline friends, waiting to welcome you again in Gozo.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
A fabulous place to stay, the staff are so helpful and friendly while giving you enough space to enjoy the serene surroundings. The only drawback to the whole place are the en suite bathrooms which are tired and in my case had a shower that didn’t work well.
Stayed 3 nights in Oct 2022
Response from Michele Doveri - General Manager on 13 Oct 2022
Dear Signora Kathy,thank you very much for sharing your appreciation of Hotel Ta Cenc & Spa with the Expedia/Hotels.com community.We are happy and proud to read that we were able of meeting the majority of your expectations during your last stay at our beautiful resort.We would lke to reassure you and all our beloved guests that our board has approved a major investment plan for the renovation of the air conditioning system and rooms and the works have already started.You can book your next stay at Ta Cenc with full confidence , we look forward being your hosts again and take excellent care of you.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

10/10 Excellent

Dein

Stayed 4 nights in Sep 2022
Response from Michele Doveri on 4 Oct 2022
Dear Signor Dein,Thank you for sharing your appreciation of Hotel Ta Cenc & Spa with the Hotels.com community.We are happy and proud to see that we were able of meeting all your expectations during your last stay at our beautiful resort.We thank you once more for the preference shown to our property and we look forward being your hosts again.Warmest regardsMichele DoveriGeneral ManagerHotel Ta Cenc & Spa

10/10 Excellent

David

Stayed 4 nights in Aug 2022

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great summer stay
Great for a summer holiday! Our bungalow was overlooking the adult only pool so it was excellent!
Stayed 1 night in Jun 2022
Response from Michele Doveri - General Manager on 6 Aug 2022
Dear Elaine, thank you very much for sharing your feedback with the Hotels.com community. We really appreciate our guests' comments and suggestions, they help us to deliver a better service and improve our standards. Hotel Ta Cenc & Spa is indeed a beatiful resort , perfectly nested in Gozitan nature and with the best view of the island ; We thank you for being our guest and we look forward being your hosts again. Michele Doveri General Manager Hotel Ta Cenc & Spa

2/10 Terrible

Kevin

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Upon checkin I asked for a room upgrade seeing the hotel was pretty empty and the receptionist abruptly told me ‘I don’t give upgrades’ without even looking up at me. The room was very basic for the price I paid. Mattress were two singles joined together and all night we kept falling in the middle, which made them open up and had me sinking in the middle! No room service menu in the room, so I called for one and it never arrived! The sunbeds were so uncomfortable that the wooden frame would plunge in your back that it hurt to lay on them and they were filthy with no towels available to put on them. The breakfast was as basic as can be! We ordered some nibbles with our drinks and they never arrived either. I don’t know how this hotel is 5 star with such bad service and mediocre finishing as and ambience. Definitely not worth the $200 a night we paid! We left very disappointed for what was supposed to be a quick luxury weekend getaway, I definitely don’t recommend it!
Stayed 1 night in Apr 2022
Response from Michele Doveri - General Manager on 6 Aug 2022
Dear Kevin, thank you very much for your much appreciated feedback shared with the Expedia community. Our guests comments and suggestions help us understand our weaknesses and improve our service and standards. Please allow me to apologize on behalf of the staff for the incoveniences during your last stay. The overall service and standards of Ta Cenc have significally improved since your last stay at the end of April 2022. All of our rooms are cleaned with attention and carefully inspected by our housekeeping manager and maintenance . We have changed all of our sunbeds and parasols by the adults and family pool. Both of the swimmingpools areas are cleaned regularly and sunbeds and tables are carefully sanitized every day. We are improving our overall service by training and motivating our team . I want to reassure you that we care for our guests here at Ta Cenc and we really would love to be able of taking care of you again on a next visit in Gozo. Best regards Michele Doveri General Manager Hotel Ta Cenc & Spa

10/10 Excellent

Faith

Stayed 2 nights in Nov 2021

10/10 Excellent

Ahmed Amr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful setting. Unique design that ensured calmness and privacy. Staff responsive and helpful. Although friends advised us that four nights was too much for Gozo, we certainly would go back to the Tac Cenc just for relaxation
Stayed 4 nights in Oct 2021

6/10 Okay

James

Travelled with family
Liked: Cleanliness, amenities
Charming character property. Lots of flowers in the garden, good swimming pools. The nearby cove is nice, but quite a tough walk in the sun - would recommend having a car. Lots of parking. Large room, with nice bathroom. The air conditioning in the room was weak. Staff shortages meant some facilities were shut and the hotel relied on a fall back excuse of covid-19, when it didn't appear to have anything to do with covid. We couldn't get into the restaurant in the evening - again supposedly "Covid-19" to blame, there are lots of restaurants in two nearest towns - roughly 5km away - so you will need a car. Those restaurants were not suffering from staff shortages and Covid-19 closures.
Stayed 7 nights in Sep 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, amenities
Too many flies around the breakfast table Too many dead flies and insects on the surface of the swimming pool Cats roaming around outdoor eating area and eating from guest tables - I got bitten by one of them Mismanagement of billing and charges, wasting a lot of holiday time to resolve the opposite of courtesy from a few staff members. Irregular wifi access in the room. Smell of mould in room when the A/C is off Otherwise, beautiful relaxing location, great food, great beack club, and a couple of people doing their job very well and consideratels: David at the restaurant, and Boris at reception.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very nice. I travelled with my 8 year old son and my mother. There are 3 pools and the children are allowed to use only the family pool. However it’s a big pool and there is definitely no draw back. The adult pool is only for the adults. In terms of location: The hotel itself is on the island of Gozo so not on Malta. If you are more interested in exploring Malta, Valetta, Mdina, it’s better to stay on Malta because otherwise like us you pay a lot for transport to get to the ferry’s. That’s about 25 Euros each way. There is a bus stop by the hotel but be aware that the bus comes just every hour. The bus fair is 2 euros and it will take you to Victorija where you will have to change the bus to get to wherever you want to go. It is possible that you will miss the other bus and will have to wait another hour. Taxi was the better option for us. The hotel is secluded and there is not much around it. If you like peace and quiet, then the hotel may be for you. You will have an excellent view onto the ocean from the property. The staff is friendly and accommodating. We ate at their restaurant a few times and the food was very good. The breakfast is buffet style however due to covid the staff now serves the food at the buffet which can take some time. Overall, We don’t regret staying at the hotel. It was a pleasant stay.
Stayed 7 nights in Jun 2021

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

8/10 Good

Albert

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

6/10 Okay

David

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nice stay needs improvement
Overall stay was good, we received the welcome drink on the checkout after seven days, room is very nice, we had to change room due AC not cooling. due Spa not welcoming, food in the Beach restaurant is amazing however the hotel restaurant is less better and can improve , the hotel restaurant staff are very good. The hotel staff seems to be lazy not really energized to give you 5 stars experience. Its definitely 4 stars not 5 stars hotel, management really needs to change the welcoming experience. Need to nake sure AC is really cooling.
Stayed 7 nights in Aug 2020

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

8/10 Good

Shamus

Travelled with family
Liked: Cleanliness, room comfort
Absolutey fantastic location and we thorougly enjoyed our stay that said hotel itself is nit at its pinnacle and service was missing something. Despite this would still higky recommend
Stayed 3 nights in Jul 2020

10/10 Excellent

sandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Spa heated pool was great and unique. Room furniture needs updating
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is spread over a big area, as all the property is only single story. It has a village feel about it. It is a very quiet location, but as Gozo is small , everywhere is easy to get to. The natural Buff coloured stone makes the resort look a bit tired, but the staff, food and facilities are very good.
Stayed 7 nights in Sep 2019

10/10 Excellent

Nicholette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will definitely return!
The hotel is amazing. We loved every minute of our stay. The premises are beautiful and so calm and serene. The place is ideal to unwind and recharge. The spa has an indoor pool which extends to an outdoor heated pool which is grand. The room was beautifully decorated, however, it seems like the room was refurbished but the bathroom left in a previous state. The bathtub and bath glass screen are outdated, but in reality they served their purpose. The location is in the country side and there are lovely places to go for a walk. They have their own private beach with a restaurant called Il-Kantra which one must definitely visit both for the scenery and the food. I highly recommend it and will definitely return. Oh and the staff are really nice too!
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 15 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay at Ta’ Cenc! Staff was highly trained, attentive and extremely friendly. Facilities were in great condition. The staff did everything to make our stay perfect. Will be returning!
Stayed 4 nights in Jun 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underneath the spreading Carob tree.
This is my favourite hotel in the whole world, and it is always lovely to return to. Blissfully quiet and relaxing ,with great swimming pools and a brilliant spa-pool which is surrounded by sandy-coloured rocks and lovely foliage. This time of year the bouganvilia, hibiscus and oleander flowers are in full bloom. Food is also great ,and breakfast underneath the giant old carob tree is simply the best!
Stayed 2 nights in Jun 2019

10/10 Excellent

Roseann

Liked: Staff & service
I found the location beautiful, excellent service,but disappointed with Breakfast no fried eggs, not quite fresh. The room was great but the bedding, quilt was heavy and pillows terrible hard and lumpy, so got them changed and slept better second night. Pools outside service and grounds excellent, lovely staff. Bathroom could do with a better clean. Thanks.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with great facilities. Staff couldn't have been better. A few small issues like wifi not extending to the room. Great location in relation to Victoria and amazing restaurants within walking distance.
Stayed 3 nights in Jun 2019

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Ta Cenc Hotel and Spa is the most relaxing place to be. We loved the heated inside/outside pool.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Quiet location. Staff were unable to turn off the heating in our room. However they did waive the upgrade fee to compensate. There was noisy renovation work going on which we should have been warned about. Restaurant very expensive.
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and spacious . Spa excellent. Wasnt very quiet as work in premises was being done.
Stayed 2 nights in Mar 2019

10/10 Excellent

sandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

sandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Tamsin

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice experience! Comfortable, clean and has a unique character and style. Friendly staff and not expensive food and drinks.
Stayed 1 night in Dec 2018

8/10 Good

Sandra, Toronto

Liked: Cleanliness, staff & service
It a beautiful location and amentities butnit does require updating to the decor.
Stayed 2 nights in Oct 2018

8/10 Good

Ronan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice, peaceful but a little dated
Really peaceful and single stand alone huts are pretty nice all around the pool .. A little dated and expected a little more from a 5 star but overall a happy experience.
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Sad decline of a once lovely hotel
We stayed at Ta Cenc about 15 years ago and enjoyed such a lovely time, sadly it is now a shadow of its former glory. The food is still lovely, however there were cockroaches and an ant infestation in the bedroom, the ceilings leaked when it rained and the bar staff were not at all friendly. All very disappointing. It needs some investment to get back to its wonderful self.
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet setting
Beautiful pools ,quiet and lovely surroundings. Beautiful setting for a wedding.
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet elegant
spectacular views of cliffs Lovely swimming pool Food clean and plentiful Lunch by pool good Dinner a bit heavy Lovely staff and other hotel clientele
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location. The wait staff were unbelievably competent. Very nice and helpful. The only reason I did not rate overall excellent is the hotel needs some upgrading in the bathrooms and bedding.
Stayed 3 nights in May 2018