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Reviews of Hotel Santana

4 out of 5
Hotel Santana
Triq il Maskli, Qawra, St. Paul's Bay, Malta

Reviews

7.6

Good

Rating 10 - Excellent. 186 out of 799 reviews" "
Rating 8 - Good. 348 out of 799 reviews" "
Rating 6 - Okay. 166 out of 799 reviews" "
Rating 4 - Poor. 79 out of 799 reviews" "
Rating 2 - Terrible. 20 out of 799 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryl

Travelled with partner
Fantastic hotel, would like to go back in the summer to appreciate the hotels facilities more
Stayed 3 nights in Mar 2024
Response from Nadia Boussaa on 13 Mar 2024
Dear Guest,Thank you so much for taking the time to share your wonderful experience at our hotel.We are pleased to see that you have had an enjoyable stay with us and appreciate your positive feedback.We look forward to welcoming you again in the near future.Best Regards,Nadia BoussaaGuest Relations Manager

4/10 Poor

Beverley

Stayed 7 nights in Feb 2024
Response from Nadia Boussaa on 10 Apr 2024
Dear Guest, Thank you for taking the time to share your experience. We regret to note that you were disappointed with some aspects of your recent stay with us. We look forward to welcoming you again in the near future. Best Regards, Nadia Boussaa Guest Relations Manager

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malta
room not ready on time, no electric sockets at side off bed, took nearly an hour to find us an extension lead to plug my husbands oxygen in, couldn't get a drink at happy hour, not enough staff, no proper queuing system, on the good side room large, clean and comfortable, staff pleasant, food in dining room good and outside happy hour getting a drink was okay and avalible staff attentive.
Stayed 1 night in Nov 2023

10/10 Excellent

Alexander

Good breakfast, but a bit repetitive, no mushrooms or grilled tomatoes.
Stayed 7 nights in Dec 2023

8/10 Good

Elaine

Stayed 10 nights in Dec 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Returning
Stayed 28 nights in Oct 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a central location and has excellent facilities. The staff are all very friendly and the rooms very spacious and clean.We have stayed at this hotel 7 times now and would delivery recommend it to others.
Stayed 14 nights in Aug 2023

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

4/10 Poor

Jay, Olympia

Liked: Cleanliness, staff & service
I checked out of here two days early to move to another hotel. My room had quite a few mosquitos, the air conditioning wasn’t available until the end of the month and my room was too warm to sleep comfortably. But not having any outlets on either side of the bed was the clincher for me because I use a CPAP machine to sleep. The staff tried hard to make it right by providing a power strip extension cord, and offered to spray the room to rid the mosquitos, but I simply wanted to find another place and enjoy some restful sleep.
Stayed 3 nights in May 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the price point.
Stayed 7 nights in Apr 2023

8/10 Good

Henoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, friendly staff
Stayed 3 nights in Feb 2023

10/10 Excellent

Kerry

Stayed 1 night in Feb 2023

8/10 Good

Colin James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value!
Stayed 7 nights in Feb 2023

10/10 Excellent

warren

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

christine

Liked: Cleanliness, property conditions & facilities, room comfort
Malta connection
Arrived a little early as we were leaving from another hotel in a different part of Malta before arriving at the Santana, we were impressed with the outside appearance of the hotel until we tried to mount the stairs in the pouring rain, my husbands on crutches and although there is a ramp it was to steep and slick with the rain for him to use safely, after 5mins of struggling up the steps with 2 suitcases and helping my husband being watched by a staff member (no offer of help) I booked us in, as early was told we could put our luggage in storage and our room would be ready at 2pm, okay went into a lounge area for the football asked for keys at 2.15 not ready, seems a balcony had to be re-cleaned due to the rain!!, around 20mins later the receptionist arrived with keys, ground floor room lots of space, clean, tidy and disabled friendly, lifts to restaurant and indoor pool, buffet breakfast, plenty of and good selection, dining area better quality than others in the area, check out quick and easy and as going to a further hotel we were allowed to store luggage and watch the football, overall as this was a single nights stay we would book again for a longer period
Stayed 1 night in Nov 2022

8/10 Good

Massimo Valerio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice hotel. The zone would be beautiful, but for me they ruined the landscape by building too much.
Stayed 3 nights in Nov 2022

10/10 Excellent

Jan, BOURNEMOUTH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever I visit Malta this is the only hotel I ever book. Over the years there have been many enhancements to the property and the Santana just keeps getting better and better. Staff are always friendly and the hotel is situated in the perfect spot to get to anywhere on the island with the bus station very close by. Last visit I got upgraded to an executive suite, so thank you Santana! :) Only one slight niggle, the linen and towels are the next thing to upgrade, they’re all a bit thin and worn. But overall, a brilliant place to stay.
Stayed 3 nights in Aug 2022

10/10 Excellent

Andrew

Liked: Staff & service, amenities, property conditions & facilities
It was amazing there is nothing wrong everything was perfect
Stayed 1 night in Apr 2022
Response from Reservations on 15 Jun 2022
Thank You so much your review

8/10 Good

Colin James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2022

6/10 Okay

Kerry

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
We stay often here
There was an issue on check out - reception team hassled me for a payment (which had been paid). I showed receipt and then emailed it to them. Their admin issue was not mine to sort. We had an unexpected knock on our door at 0200hrs. There should be tighter security on who they let into the hotel. We were two females and the man wanted to join us in our room! We were shocked as he had clearly followed us. Reception team were not interested in this report. We stay often here and this was the first poor service we have had
Stayed 1 night in Jan 2022

6/10 Okay

Sandra

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Kerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Brigid Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay at Hotel Santana nice friendly staff very clean hotel lovely breakfast lovely indoor and outdoor pool
Stayed 7 nights in Nov 2021

10/10 Excellent

Roberto

Stayed 2 nights in Sep 2021
Response from Hotel Santana on 19 Sept 2021
Good afternoon We would like to thank you for the maximum rating and hope to have the opportunity of welcoming you again. Regards Jennifer Scerri Guest Relations Officer

6/10 Okay

Jessica

Stayed 3 nights in Aug 2021

8/10 Good

albert david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
We have stayed here several times and usually always good ,this time we had a few problems with keys and the bedsheets were sometimes too small to fit the bed properly also our towels were not changed on two consecutive days , these were only minor problems and we did enjoy our stay .
Stayed 10 nights in Jun 2021
Response from Hotel Santana on 12 Jul 2021
Good morning We would like to thank you for your review. Your comments have been noted and are glad that in general, you enjoyed your stay. We hope to have the opportunity of welcoming you again. Regards Jennifer Scerri Guest Relations Officer

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good service nice hotel recommends
Stayed 1 night in Jun 2021
Response from Hotel Santana on 12 Jul 2021
Good morning Thank you for your positive feedback. Regards Hotel Santana

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Josette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021
Response from HS on 17 Feb 2021
Good morning Thank you for the maximum rating. Regards Hotel Santana

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from HS on 17 Feb 2021
Good morning Thank you for the maximum rating. Regards Hotel Santana

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from HS on 2 Feb 2021
Good afternoon We would like to thank you for the maximum rating. Looking forward to having the opportunity of welcoming you again. Regards Hotel Santana

2/10 Terrible

Christina

Stayed 1 night in Jan 2021

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel
I love this hotel stayed a few times and will stay again. My only only concern is the wifi and the tv, no wifi it didnt work and the tv only the news, No plug sockets at the side of the beds, and none near the large mirror,.the only plug sockets were near the desk Breakfast is fantastic, so is the indoor pool, the bar is inexpensive, overall the hotel is great
Stayed 4 nights in Jan 2021
Response from HS on 22 Jan 2021
Dear Diane We would like to thank you for your review and feedback. Your positive comments are indeed appreciated. We look forward to welcoming you again. Regards Hotel Santana

8/10 Good

Kerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from HS on 14 Jan 2021
Good morning Thank you for your rating. Regards Hotel Santana

10/10 Excellent

MartinQuinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vivi on reception could not be more helpful and cheerful 😃 need more in the world like her. My room was excellent breakfast was ok but all in all a great value stay would recommend it
Stayed 5 nights in Dec 2020
Response from Hotel Santana on 19 Dec 2020
Dear Martin We would like to thank you for your positive feedback and favourable comments. Regards Hotel Santana

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from HS on 11 Dec 2020
Good morning We would like to thank you for the high rating. Regards Hotel Santana

8/10 Good

Marisa, London

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, reception staff very helpful and rooms clean and comfortable
Stayed 4 nights in Nov 2020
Response from HS on 11 Dec 2020
Good morning We would like to thank you for the positive feedback. Regards Hotel Santana

10/10 Excellent

Austyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Always stay here when i.m in Malta. Hotel is very clean indeed. Staff and service are top class. I rate this hotel very highly.
Stayed 4 nights in Oct 2020
Response from HS on 18 Oct 2020
Dear Austyn We would like to thank you for your favourable comments and feedback. Regards Jennifer Scerri

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2020
Response from HS on 18 Oct 2020
Thank you for your rating.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have had a great time with all this covid hotel very good and clean, room lovely everyone very helpful, my only complaint would be is that the food was not very hot but i would still go back thanks to everyone at the hotel
Stayed 9 nights in Sep 2020
Response from HS on 13 Oct 2020
Dear Kevin We would like to thank you for the favourable comments and feedback, and hope to welcome you again in the future. Regards Jennifer Scerri Guest Relations Officer Hotel Santana

10/10 Excellent

albert david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family
Excellent stay and service in difficult times due to covid the hotel was well organized and spotless .The staff were very good and made us feel at home .
Stayed 7 nights in Sep 2020
Response from HS on 13 Oct 2020
Dear albert david Thank you so much for the lovely comments. We hope to be able to welcome you again. Regards Jennifer Scerri Guest Relations Officer Hotel Santana

10/10 Excellent

WAYNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2020
Response from HS on 6 Oct 2020
Dear Wayne We would like to thank you for your maximum rating. Regards Hotel Santana

6/10 Okay

Matt, Wroclaw

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfort rooms are nice and big. Free parking in front of the hotel. Friendly staff at recepcion.
Stayed 1 night in Sep 2020
Response from HS on 27 Sept 2020
Dear Matt Thank you for your feedback. Regards Hotel Santana

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satana 2020
Regular visitor here. Always a good experience. The restaurant has been revamped and the menu is now very good and not the usual mass produced hotel food. Highly recommend The Santana
Stayed 23 nights in Aug 2020
Response from HS on 27 Sept 2020
Dear Joseph Thank you for your positive feedback. Regards Hotel Santana

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2020
Response from Hotel Santana on 10 Sept 2020
Good afternoon We would like to thank you for the feedback. Regards Hotel Santana

10/10 Excellent

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Hotel Santana on 10 Sept 2020
Good afternoon We would like to thank you for your positive feedback. Regards Hotel Santana

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Hotel Santana on 10 Sept 2020
Good afternoon We would like to thank you for your feedback. Regards Hotel Santana

8/10 Good

Maitrayee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020
Response from Hotel Santana on 29 Aug 2020
Thank you for positive rating.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020
Response from Hotel Santana on 15 Aug 2020
Good morning Thank you for the maximum rating. We hope to be able to welcome you again. Regards Hotel Santana