Breakfast served

Reviews of Vincci Capitol

4 out of 5
Vincci Capitol
Gran Via 41, Madrid, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 478 out of 1003 reviews" "
Rating 8 - Good. 367 out of 1003 reviews" "
Rating 6 - Okay. 94 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 23 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024

10/10 Excellent

Elisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Rachel

Liked: Staff & service, property conditions & facilities
Busy location near theaters and restaurants and very walkable to major sites.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with a great staff!
Stayed 5 nights in Dec 2023

10/10 Excellent

Navneet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean place
Stayed 2 nights in Jan 2024

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurante and Staff, specially Zenón, were great and pamper us as we were home! Unbeatable views and location!
Stayed 4 nights in Jan 2024

10/10 Excellent

Amjad, New York

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Nice hotel, nice crew, great breakfast, great location
Stayed 4 nights in Nov 2023

8/10 Good

Magda

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Ahmed

Stayed 9 nights in Oct 2023

8/10 Good

Indira

Stayed 3 nights in Oct 2023

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of Gran Via. Excellent views. Near all tourist spots.

10/10 Excellent

fernando, cambridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool hotel and perfectly located
Stayed 1 night in Oct 2023

8/10 Good

Jesper

Stayed 1 night in Oct 2023

10/10 Excellent

Ricardo J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
Everything was excellent! The staff is great and the location is amazing. Very comfortable rooms. When we travel to Madrid, we always stay in this hotel. Highly recommended!!!
Stayed 1 night in Oct 2023
Response from Front Desk Hotel Vincci Capitol on 8 Oct 2023
Dear Mr. Ricardo,Thank you very much for your wonderful comment about his experience at our Vincci Capitol. We are very pleased that you were able to enjoy a true Vincci experience, since for us the greatest satisfaction is knowing that our clients enjoy their stay. We hope to welcome you again at our Vincci Capitol.All the best!

8/10 Good

Mouhamadou, Dakar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location.. friendly staff … great breakfast
Stayed 3 nights in Sep 2023

10/10 Excellent

Tal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect 5💫
Stayed 1 night in Aug 2023

10/10 Excellent

Miriam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel spacious rooms and confortable beds
Stayed 3 nights in Aug 2023

10/10 Excellent

Christopher, Oxnard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff throughout checkin, multiple stays and checkout. Perfect location to everything worth visiting in Madrid. If you prefer a Gran Via view then you might hear some street noise. Not a complaint of mine because the avenue views are excellent. I also stayed in an interier located room for a few days and there was zero street noise. Would definitley stay again at the Vincci Capitol
Stayed 2 nights in Jul 2023

10/10 Excellent

Lisa

Stayed 1 night in Jun 2023

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near tons of shopping and easy access to public transportation. Room was very clean and the staff were kind and helpful.
Stayed 5 nights in Jun 2023

10/10 Excellent

Mario Loreto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in amazing place. The staff are so friendly.
Stayed 1 night in Apr 2023

10/10 Excellent

Farhnaz

Liked: Cleanliness, staff & service, amenities
Great!
Stayed 1 night in Apr 2023

8/10 Good

Benny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location everything was hood
Stayed 3 nights in Apr 2023

10/10 Excellent

Maria Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
it was amazing! we had a wonderful stay. I appreciate it even more when they sent me bottle of cava & chocolates for free, cuz it was my birthday 🎈❤️
Stayed 1 night in Mar 2023

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
A n excellent hotel for our 2 night city visit of Madrid. Very comfortable room, modern bathroom. Staff were very helpful. Floors could have been cleaner.
Stayed 2 nights in Feb 2023

2/10 Terrible

Meheddine

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is over overpriced They dont offer water!!!! Nor Sleepers Poor service I dont recommend
Stayed 1 night in Feb 2023
Response from General Manager Vincci Capitol Hotel 4* on 23 Feb 2023
Dear Meheddine,Thank you for taking the time to share your feedback with us.We appreciate that you chose to stay with us, however, we regret that your recent stay did not entirely meet your expectations and will be sure to address your comments with the team.Please know that slippers are available in our Superior rooms, and complimentary water is provided for our VIP guests. However, bottled water is also available in the minibar.We hope to welcome you again in the future. Best wishes,General Manager Vincci Capitol Hotel 4*

8/10 Good

Amir

Stayed 3 nights in Jan 2023

10/10 Excellent

Cecilia G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran Vía is a very noisy street our room faced the gran Via and it was too much noise to sleep

8/10 Good

Reyna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff!

10/10 Excellent

Irma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Nov 2022

2/10 Terrible

rapha

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
They are nothing but blood suckers the will try to rip you off so watch out !! Not recomendable
Stayed 1 night in Nov 2022

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique in that everything was high techy to manage, ie open door with smart phone Very modern feel and cold feel because of that. Floors concrete ( no rugs) so hotel should offer sleepers at least and robes would be nice. Breakfast very varied. Service friendly and efficient Location fantastic, right in heart of old madrid
Stayed 3 nights in Oct 2022

8/10 Good

ahuva

Stayed 5 nights in Oct 2022

10/10 Excellent

yuasa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and really nice rooms.
Stayed 1 night in Sep 2022

6/10 Okay

Andrew

Liked: Cleanliness
Stayed 1 night in Sep 2022

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the Gran via. Very nice hotel.
Stayed 1 night in Aug 2022

10/10 Excellent

Enid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Ariana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Me encanto el lugar! Super bien ubicado y el desayuno super rico!!
Stayed 2 nights in Aug 2022

8/10 Good

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice over all. The check-in went smoothly however the lobby is very small so it gets congested rather quickly. The room was small but very stylish & the bathroom was really nice and large. We had a small balcony so that was a nice touch. Overall the stay was pleasant and the bed felt like a cloud
Stayed 1 night in Aug 2022

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in an iconic building in Madrid.
Upgraded. Amazing room. We will be back. We have been there several times.
Stayed 1 night in Aug 2022

8/10 Good

Alicia, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in the city center and very accessible to the metro. Very convenient. And noise-free.
Stayed 4 nights in Jul 2022

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Ruben

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

4/10 Poor

Jose

Travelled with family
Disliked: Staff & service, property conditions & facilities
Rude Reception
Male staff at reception extremely rude. You are not doing me a favor by accepting my reservation, I have many options to choose from. I will do it next time.
Stayed 2 nights in Jul 2022
Response from General Manager Vincci Capitol Hotel 4* on 11 Jul 2022
Dear Jose, Thank you for sharing your review. We regret you were not entirely satisfied with your visit and apologise that our team member did not provide the service expected. We will be reviewing this with them to ensure our usual high standards are maintained. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best wishes, General Manager Vincci Capitol Hotel 4*

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo que uno busca de un hotel
El hotel es muy bueno, excelente ubicación. Comparado con otros hoteles, la relación precio-calidad encaja perfectamente en el Vincci Capitol Gran Vía. Limpieza y comodidad de primera. Lo recomiendo ampliamente.
Stayed 8 nights in Jun 2022

10/10 Excellent

Alejandro

Stayed 1 night in Jun 2022

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and friendly staff
Stayed 2 nights in May 2022

10/10 Excellent

Vasant

Stayed 3 nights in May 2022

10/10 Excellent

tashanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and staff.
Stayed 2 nights in Apr 2022