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Reviews of Eurostars Suites Mirasierra

5 out of 5
Eurostars Suites Mirasierra
Calle de Alfredo Marquerie, 43, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 454 out of 800 reviews" "
Rating 8 - Good. 225 out of 800 reviews" "
Rating 6 - Okay. 69 out of 800 reviews" "
Rating 4 - Poor. 26 out of 800 reviews" "
Rating 2 - Terrible. 26 out of 800 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yanisleydi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real sample of hospitality! The Hotel was beautiful, with a modern deco and huge and beautiful lobby. Spectacular view of "Sierra de Guadarrama" Since we went for 15 days to Spain this end of the year it was important for us to stay in a comfortable room, we made the right choice! The rooms were very spacious, clean and well maintained. 5 stars to the beds! Is far from the city center, but you can take a bus just in front of the hotel (every 7 minutes) that will take you to Madrid Center (Bus No.133) If you decide to rent a car they have a big and very safe parking garage. Dinner options are the only thing I would change, since the menu is very repetitive and just a few things are offered, however we tried everything and it was delicious. Breakfast was delicious and had a great variety of options. Thank you very much to Mercedes, the sweetest person that we have ever met in a hotel, always working, multi tasking and running, but also smiling. What a hard worker you have there Eurostar! Also thanks to Martha, our room service was ready even before we called! We had a great stay and would definitely stay here again!
Stayed 13 nights in Dec 2023

10/10 Excellent

Katherina

Stayed 1 night in Dec 2023

8/10 Good

Richard John

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Absolutely fabulous stay. All the staff were great and Sara on reception was amazing. So helpful and friendly. Hotel is amazing. Excellent location and so close to Metro Herrera Oria station. 100% recommend this stunning hotel.
Stayed 2 nights in Sep 2023

2/10 Terrible

Ravi

Stayed 1 night in Aug 2023

10/10 Excellent

Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the value
Stayed 1 night in Aug 2023

10/10 Excellent

To

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and hospitality for our short stay. They have very friendly staff and Ruben at the reception gave us a very warm welcome/farewell. Definitely we will stay here again. The bus 133 is just outside the hotel that will take you to the Gran Via area. Otherwise the Metro Herrera Oria is just 10 mins walk. There’s also a supermarket within 2 mins walk but if you fancy something more a big shopping mall is just 20 mins walk. Personally I much prefer this type of hotel than a busy one located right in the centre.
Stayed 2 nights in Aug 2023
Response from Cristian on 20 Aug 2023
Thank you for the kind words, we're really glad you had a positive stay with us, looking forward to having you back soon!

10/10 Excellent

Marisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

beshoy

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel for one night visiting friends in the area. Small details (e.g., fresh coffee in the lobby, washcloths) could make it even better.
Stayed 1 night in Apr 2023

4/10 Poor

Thomas

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Service was not as expected at a 5* hotel. Had to pay a 60€ early check in fee which was not advertised on the site. Advertised spa which they did not have. Rooms were old and outdated. Requested a double size bed and they tried to trick us with two twin beds pushed together. Was very surprised with how they treated their guests with the amount it costed.

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice plac
Stayed 1 night in Mar 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Great hotel Sara was very helpful and welcoming Service and room were excellent. Hotel is about 20mins from Center City
Stayed 2 nights in Mar 2023

8/10 Good

tang

Stayed 2 nights in Mar 2023

10/10 Excellent

Robbin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Madrid
Great hotel with plenty amenities. They also gave great recommendations for restaurants and shopping
Stayed 6 nights in Feb 2023

4/10 Poor

Prasanna

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I usually don't write reviews. Just wanted to put in some thoughts for the management to take note and also for future occupants to consider. Good things - the place itself is reasonably clean and it is close to bus stops, taxi stands and super markets/pharmacies. There's not many restaurants or food options around the area, but you can find some good places in a 20 min walk radius. Things to consider - House keeping needs to improve, all they do is tuck in the bed sheets. The descriptions of the place said daily housekeeping and it is a five star establishment, but they don't seem to do that. They also don't serve complementary water bottles, when we called they told us just that. Its fair if it is the policy, atleast state that in your room descriptions please. Air con doesn't work and after we told the staff downstairs, they sent someone who asked us to leave the windows open. He tried opening one of the windows which didn't work and he opened another one and left. Only when we reported this again the next morning we were offered another room. I would expect this was their job to ascertain and give us options when the issue is reported first time. And in all my travels, this is the first time I am seeing the hotel staff asking us to leave windows open when an aircon problem is reported. Will not go back again.

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury style suites for affordable prices, walking distance to shops, eatery, the metro, booked on Expedia - huge & comfy Transportation: Uber (We Uber’d EVERYWHERE - recommend Uber from airport) Things to do: * Santiago (Real Madrid) stadium, go to a restaurant near by (you’ll have an amazing experience if a game is being played), lots of shopping & eateries near here, you can get city tour bus here (Uber from my hotel 7€) * Double decker “Madrid City Tour” jump on & off all day until 10pm * See a Flamenco 💃 show (from hotel “to do” site you get good seats & a drink is included) appx 13.50€ Uber from hotel * Tons of American restaurants near (TGI Fridays, McDonalds, BK, Tony Roma’s) appx 5€ Uber * The “Center” ( C/ Gran Vía, 14, 28013 Madrid, Spain-for Uber purposes) is like Time Square in NYC - always something to do & until late 2am on a random Wednesday - Uber from hotel was $12 (20 minutes)
Stayed 7 nights in Oct 2022

4/10 Poor

Tariq

Stayed 2 nights in Oct 2022

10/10 Excellent

Fernando

Stayed 1 night in Sep 2022

10/10 Excellent

INES, MEXICO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención de los trabajadores es extraordinaria. Te hacen sentir en casa.
Stayed 2 nights in Sep 2022

10/10 Excellent

Santiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Pedro, KENT

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional and eager to assist when needed. I will stay at this hotel again in the future.
Stayed 6 nights in Jul 2022

10/10 Excellent

HANAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eurostars Suites Mirasierra - Madrid
Very nice hotel. Big clean room, free parking and pool. 10 min. from the airport.
Stayed 3 nights in Jul 2022

10/10 Excellent

Ali

Stayed 3 nights in Jul 2022

10/10 Excellent

Sandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything
Stayed 6 nights in Jun 2022

10/10 Excellent

Anuj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Jun 2022

10/10 Excellent

Saverio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Jun 2022

6/10 Okay

sally

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not 5* at all, very poor condition.
This is not a 5* hotel. The condition of the rooms and corridors are tired and shabby. We finally arrived in our room at the third attempt. The first room, doors were hanging off units. The main door looked liked it had been kicked in. The second room wasn’t much better and the a/c didn’t work. The third room was just as tired but this was it. The pool was closed as was the spa, not mention when originally booked even it says that now. The only saving grace was the breakfast. It was excellent.
Stayed 3 nights in May 2022

10/10 Excellent

Saverio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location clean place and rooms I will go back again
Stayed 2 nights in May 2022

10/10 Excellent

tang

Stayed 1 night in May 2022

10/10 Excellent

Taleska

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, elegant property
Stayed 2 nights in May 2022

10/10 Excellent

MIN, Tomball

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room. Super nice receptionists.
Stayed 1 night in May 2022

10/10 Excellent

Grandersio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s to big like apartment 👌👌👌
Stayed 1 night in Mar 2022

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service
The best stay in Europe. Great room and service!
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a very good and pleasant stay
Good location with shopping mall and metro stop within a short walk. Very large room with nice big bathroom. The only complaint is the mattress, it was a bit too hard for me. Nice and clean. Parking in the underground was included in the price as was the very tasty breakfast. If I returned to Madrid by car i would most likely stay here again. Overall good value for money.
Stayed 2 nights in Feb 2022

6/10 Okay

Yvonne

Liked: Staff & service
Disliked: Property conditions & facilities
This is a lovely hotel, the location is good in a nice area. The group need to refresh the hotel to maintain previous standards. It’s has great facilities and staff but feels like Eurostars have paid less attention and money to the upkeep recently
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located within walking distance of the Centro La Vaguada, a large indoor mall with great stores and restaurants.
Stayed 3 nights in Jun 2021

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and good environment
Good hotel and good service
Stayed 1 night in Jun 2021

10/10 Excellent

natalia

Travelled with family
Stayed 2 nights in Dec 2020

6/10 Okay

María Gema

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be and to relax. Very spacious room
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Location was good for the closeness to the airport. Hotel was clean, room very spacious but need a little upgrade.
Stayed 1 night in Feb 2020

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible greedy hotel
Horrible
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
I stayed here before about a year ago and it was a totally different hotel. The only thing that is still the same is the restaurant. The hotel looks old and no a/c and the website said A/C.
Stayed 1 night in Feb 2020

10/10 Excellent

Rachel, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello My family and I enjoyed our stay at Eurostar suites Great location -free parking is a bonus - kind and friendly staff over the whole complex Thanks Eurostar we will return Kind regards The van Eijk family
Stayed 2 nights in Jan 2020

8/10 Good

Raquel, Tampa, FL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closed to bus, subway station and restaurants. Everything you need is at the Hotel
Stayed 13 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel its not a 5 star but still ok because of price..
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We loved the location to the airport. The rooms were large and very comfortable. We stayed twice on are arrival and departure. The staff on our exit visit were not nice we were traveling with friends and they refused to find us room together or near each other.
Stayed 1 night in Nov 2019