Reception

Reviews of Petit Palace Arturo Soria

4 out of 5
Petit Palace Arturo Soria
Calle de Arturo Soria, 14, Madrid, Madrid

Reviews

8.2

Very good

Rating 10 - Excellent. 130 out of 331 reviews" "
Rating 8 - Good. 131 out of 331 reviews" "
Rating 6 - Okay. 42 out of 331 reviews" "
Rating 4 - Poor. 19 out of 331 reviews" "
Rating 2 - Terrible. 9 out of 331 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Antonios

Stayed 4 nights in Dec 2023
Response from Chema on 5 Jan 2024
Estimado Antonios,Muchas gracias por tan excelente valoración tras su estancia en nuestro Petit Palace Arturo Soria, nos alegramos que todo haya estado a la altura de sus expectativas.Esperando tenga la oportunidad de regresar pronto a nuestra ciudad , reciba un cordial saludo.Atentamente,Chema SánchezHost- Director Hotel

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Edu on 29 Sept 2023
Estimado Ronald,Muchas gracias por su amable comentario, ha sido un placer ser sus anfitriones en Madrid!Cuando quiera estamos a su disposición.Un saludo,Edwin Iturriaga - Guest Service

6/10 Okay

Franco

Travelled with family
OK stay
The hotel was OK, for one night. I have been in better hotels (more modern, cleaner, more perks) for the same price.
Stayed 1 night in Sep 2023
Response from Chema on 26 Sept 2023
Dear Franco,Thank you for taking the time to review your recent stay on Hotels.com. It is a pleasure to know that your overall experience through our Hotel was ok for one night,although we really regret not have been able to cover your expectations and we value your opinion in our process of continuous improvement. We look forward to welcoming you back. Chema Sánchez Hotel General Manager

6/10 Okay

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities
AC on 3rd floor room barely worked; other than that staff and hotel was very good.
Stayed 1 night in Aug 2023
Response from Edu on 12 Aug 2023
Dear Mario,Dear Mario,Thank you for helping us with your kind opinion!We are sorry that our air conditioning has not been to your liking, but this unusual heat wave that we are experiencing makes it seem that it is not working properly, but it does work, even so we apologize if we have not been able to achieve a good experience.We hope to greet you on your next stay in Madrid!Edwin IturriagaGuest Service Agent

10/10 Excellent

Luong

Stayed 1 night in Jul 2023
Response from Ed on 12 Aug 2023
Estimado Luong,Gracias por su ayuda y por su amable respuesta!

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just stayed one night, but we walked to the metro station 2 minutes away and went to Plaza Mayor and Gran Via. It includes breakfast buffet.
Stayed 1 night in Jul 2023
Response from Ed on 7 Jul 2023
Dear Julio,Thank you for rating us so well and that you have enjoyed your stay with us, it is a real pleasure that you have visited us.Our proximity to the metro that connects directly to the center of Madrid is one of the main reasons that our clients choose our hotel to visit our city.We hope you visit us very soon and enjoy a new experience!Edwin IturriagaGuest Service

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with very good staff. One block from the Metro and with neighborhood shops, tavernas and restaurants nearby.
Stayed 1 night in Jun 2023
Response from Ed on 1 Jul 2023
Dear Kevin,Thank you very much for your time, your opinion is very important as it helps us improve, in your case we have been able to fulfill our commitment to be the perfect hosts, I hope you visit us again very soon!Best Regards,Edwin IturriagaGuest Service Agent

10/10 Excellent

Tomer

Stayed 2 nights in Jun 2023
Response from Ed on 18 Jul 2023
Estimado cliente,Muchísimas gracias por su tiempo y su valoración.Esperamos nos visite muy pronto!Reciba un cordial saludo,Edwin Iturriaga

8/10 Good

Mutlu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast, super close to airport, easy/ free parking, great for a family.
Response from Chema Manager on 31 Mar 2023
Dear Mutlu,Thank you for reviewing your recent stay at the hotel on Expedia Group, we are pleased to read your positive feedback and appreciate your lovely comments and I am glad that you enjoyed our location, family room and our delicious breakfast buffet, thanks among other, to our friendly staff. We look forward to welcoming you back in the near future. Best regards, Chema Sánchez Host-General Manager

10/10 Excellent

Raísa Manuelle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff very friendly, Elena was very helpful accommodating one last minute request. The property was clean and offers free beverage all day long. I stayed in a quintuple room, it had a good size and the same applies for the bathroom. Toiletries, including toothbrush/toothpaste were available.
Stayed 1 night in Mar 2023
Response from Edwin Iturriaga on 16 Mar 2023
Dear Raisa,Thank you for your nice comment, for us our clients are the most important and we always try to make them feel at home and we transmit it daily with our passion for the client, in your case we are especially grateful for your mention to our colleague Elena, It has been a pleasure to have you hosted!Kind regards,

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight business trip experience.
I had an excellent stay and experience at the Petit Palace. It's not the most accessible hotel to find when driving solo in a strange city at night. For example, it could do with more signs showing the car park entrance. But once I'd convinced myself I was in the right place, I found the staff were friendly and helpful and my check-in was quick. The room was a great size, very large bed, and everything was spotlessly clean. The towels were nice quality, and there were 2 cartons of water free in the room, with a kettle and various teas. Mini bar prices for soft drinks were reasonable. The water cartons were fully recyclable materials with plant-based bioplastics. That's a nice touch. My only 2 minor issues were;- The room temperature was too warm and changing the settings to reduce room temperature didn't seem to do anything. This is March, so this is a heating issue rather than an air conditioning/ summer temperature problem. And not having some instant coffee available in the room was disappointing in the morning. Breakfast was good, the staff helpful, and the general manager introduced himself which again is a nice personable touch. I was also able to walk a very short distance to get dinner at a local bar/restaurant. The cost of my stay was similarly priced compared to the other city hotels I considered, and given the good standard and pleasant experience, I would say it was good value. If I have to return to Madrid I would happily stay here again.
Stayed 1 night in Mar 2023
Response from Edwin Iturriaga on 16 Mar 2023
Dear Jason,Thanks for your time and to help us with your comments, for us the most important thing is our clients and their feeling when they arrive, rest assured that you will help our potential visitors with your advice, for whatever they need in a future stay here we are at your disposal.Best Regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Teresa on 2 Oct 2020
Dear guest, thank you for your feeb back. It is a pleasure to know you enjoyed your stay with. us. Looking forward to welcoming you back again soon. kindest regards.Teresa T.Superhost

10/10 Excellent

David, NJ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was excellent. Location not so bad.
Stayed 2 nights in Feb 2020
Response from Chema on 11 Mar 2020
Dear David, Thank you very much for sharing your recent experience at Petit Palace Arturo Soria Hotel. I was overjoyed to learn that we exceeded your expectations during your stay and I am glad that you enjoyed the location, services and breakfast buffet, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The entire Petit Palace Arturo Soria family looks forward to welcoming you back very soon. Warm Regards, Chema Sánchez Host- Hotel General Manager Petit Palace Arturo Soria

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Chema on 11 Mar 2020
Dear Guests, Thank you very much for sharing your recent experience at Petit Palace Arturo Soria Hotel. I was overjoyed to learn that we exceeded your expectations during your stay and I am glad that you enjoyed the character, service and the cosy atmosphere that we have created throughout the hotel, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The entire Petit Palace Arturo Soria family looks forward to welcoming you back very soon. Warm Regards, Chema Sánchez Host- Hotel General Manager Petit Palace Arturo Soria

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2019
Response from Chema on 24 Dec 2019
Dear Guest: Thank you so much for choosing to stay with us and we appreciate your feedback. We want all of our guests to be 100 % satisfied with their stay and unfortunately we were not able to meet this requirements for your stay. Hope to have more opportunities in future to welcome you back. With kind regards, Chema Sánchez General Manager

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic gem in Madrid!
Great place, super comfy beds, great room with a nice big washroom and shower which is sometimes hard to find in Europe. Location was easy to find and the staff was friendly and super helpful with helping use using the metro and get around the city. Would definitively stay again
Stayed 1 night in Sep 2019
Response from Chema on 24 Sept 2019
Dear Mathew, Thank you for staying with us and sharing such a generous feedback. We are really pleased to hear that you have enjoyed all the aspects of your stay including rooms and the service. I will be sure to share your kind words with the team and I do hope that we will have the opportunity again in the future to extend to you the true Petit Palace Hotels hospitality that we are renowned for. Warm regards, Chema Sánchez General Manager Petit Palace Arturo Soria

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The location is not particularly nice, however, it is 10 min from Barajas Airport, the hotel is older an needs attention. Easy to find a parking. restaurants close by but noting special.
Stayed 1 night in Aug 2019
Response from Chema on 2 Sept 2019
Dear Guest, Thank you for taking your time and writing this reivew. It is very important to us to recieve feedback from our guests to be able to improve, therefore we are very thankful for your feedback. We want all of our guests to be 100 % satisfied with their stay and unfortunately we were not able to meet this requirements for your stay, we hope to make improvements to our hotel shortly. We sincerely hope that we may welcome you as well in the future at Petit Palace Arturo Soria. Best regards, Chema Sánchez General Manager Petit Palace Arturo Soria

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Chema on 2 Sept 2019
Dear Guest, Thank you for sharing with us your wonderful review, we are happy to learn that you had a great stay and time here at Petit Palace Arturo Soria Hotel. Guest satisfaction is what we strive for and we are happy to learn that you had a truly enjoyable visit and time here and that all the facilities and services provided were to your satisfaction. Once again thank you and look forward to welcoming you back in the near future. With kind regards, Chema Sánchez General Manager Petit Palace Arturo Soria

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great hotel for a short stay before an early flight. Nice breakfast and quick easy walk to the subway.
Stayed 1 night in Jul 2019
Response from Petit Palace Arturo Soria on 11 Aug 2019
Thank you very much for your kind comment, we hope to have you soon with us, Regards,

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with hotel
Great stay. About 10 minutes to city centre. Clean and comfortable. Breakfast was wonderful!!
Stayed 2 nights in Jul 2019
Response from Chema on 9 Jul 2019
Dear Kristy, What a wonderful feedback! Thank you so so much for that! I am delighted you had such an enjoyable stay in our Petit Palace Arturo Soria Hotel and happy to hear that you have had such an amazing experience. I hope we will have the pleasure to welcome you again in your next visit to our city. With my best regards. Chema Sánchez General Manager Petit Palace Arturo Soria

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Chema on 5 Jul 2019
Dear Guests, Thank you or your very positive feedback. I am glad to read that you have felt overall comfortable in the hotel. We look forward to welcoming you back. Best regards, Chema Sánchez General Manager

8/10 Good

JenM, Ireland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 nights and the hotel was very clean. They were happy to assist with any information we needed (directions, metro times, food service). The room was very clean and the bathroom was beautiful. The only thing is, the air conditioning was centrally controlled so we couldn’t change the fan speed. We managed to walk every day to the city and it was and hour and a half walk. There are nice shops, stalls and supermarkets in the area, but many places don’t speak English. We still managed to get around though and the hotel was central to the town. On our last day, the hotel were happy to store our luggage for us while we waited for our flight. I would recommend you stay here if you want a Spanish area outside the city (away from the hustle and bustle of the city) and definitely make use of the metro, it was literally around the corner from our hotel
Stayed 3 nights in May 2019
Response from Chema on 29 May 2019
Dear JenM, Thank you for sharing at Expedia your wonderful and detailed review. Guest satisfaction is what we strive for and we are happy to learn that you had a truly enjoyable visit and time here and that all the facilities and services provided were to your satisfaction. Mainly the convenient nice location, near the metro station "Ciudad Lineal",our rooms' comfort and of course not to forget our courteous colleagues, who always provide exceptional services! Once again thank you and look forward to welcoming you back in the near future. With kind regards, Chema Sánchez General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from Petit Palace Arturo Soria on 5 Apr 2019
Muchísimas gracias por su amable comentario!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place to stay so that we could catch and early flight back to the states.
Stayed 1 night in Mar 2019
Response from Chema on 9 Apr 2019
Dear Guest, Thank you for staying with us and sharing your feedback with the Hotels.com community. We are happy to learn that you had overall a good stay here! and i am delighted to read you enjoyed our location and comfortable facilities. Hope to have more opportunities in future to welcome you back. With kind regards, Chema Sánchez General Manager

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit average in general for the price.
The air conditioning/heating buttons seem to need some maintenance as some times you need to push hard, others you need to press long. There is no towel rail next to the shower but to be honnes the biggest surprise was the price difference if you include breakfast booking online or in person. Do not hesitate in booking at the property as the price charged online has nothing to do with th one in the hotel. The price at the hotel reflects better the average nature of the breakfast.
Stayed 2 nights in Mar 2019
Response from Chema on 2 Apr 2019
Dear Patrice, Thank you for sharing with us your wonderful review. We are happy to learn that you had a great stay and enjoyed our special offer for breakfast buffet. We look forward to welcoming you back in the near future. Kind regards, Chema Sánchez General Manager Petit Palace Arturo Soria

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Chema on 2 Apr 2019
Dear Guest, Thanks for taking the time to share your fantastic 5* rating with us, it is with pleasure to note that you enjoyed every moment of your stay here at our Petit Palace Arturo Soria Hotel. We look forward to welcoming you back in the near future. Kind regards, Chema Sánchez General Manager Petit Palace Arturo Soria

8/10 Good

Verified traveller

Travelled with family
Property was clean and the staff was very helpful. The only thing I did not like is the television did not work
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night from desk person is very friendly, the hotel is clean and location is safe, near the stations of metro and bus
Stayed 1 night in Jan 2019
Response from Chema on 22 Jan 2019
ear Guest, Thank you for having stayed at the Petit Palace Arturo Soria Hotel and for posting your feedback. It is with pleasure to note that you enjoyed every moment of your stay here and that you appreciated in particular the excellent service provided by our night from desk staff, Gabriel. Once again thank you and look forward to welcoming you back in the near future. With kind regards, Chema Sánchez General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2018
Response from Chema on 18 Feb 2019
Dear Guest, Thank you for making us aware of your recent experience at our hotel. I'm sorry to read that during your stays with us you haven't experienced our usual high and consistent levels of guest service and we didn't meet your expectations in most all aspects of service during your stay. Your feedback is important to us and will be used to ensure we learn and improve so thank you for sharing and hope to have the chance of welcoming you back again very soon. With best regards, Chema Sánchez General Manager Petit Palace Arturo Soria

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel local to the metro and amenities lovely comfy bed and friendly helpful staff
Stayed 2 nights in Dec 2018
Response from Chema on 22 Jan 2019
Dear Guest, We are happy to learn that you had a great stay and enjoyed every moment of your visit. The comfort of your room and the efficient service is what impressed you mostly! We look forward to welcoming you back soon! With best regards, Chema Sánchez General Manager Petit Palace Arturo Soria

8/10 Good

Verified traveller

Nice. Excelent Attendance. Very good breadfast. Close to mall and metro station.
Stayed 6 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly staff. Delicious breakfast
Stayed 1 night in Nov 2018
Response from Chema on 30 Nov 2018
Dear Guest, Thank you for staying with us and sharing such a generous feedback. We are really pleased to hear that you have enjoyed all the aspects of your stay including rooms, the reception service and the breakfast Thank you once again for your comments and we look forward to welcoming you back soon. Warm regards, Chema Sánchez General Manager

10/10 Excellent

Mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Chema on 30 Nov 2018
Dear Mohd, Thank you very much for being our guest and for taking the time to post your review. It is a pleasure to read that you had an enjoyable stay and that all levels of amenities and service provided were to your satisfaction. Definitely look forward to welcoming you back in the near future. Kind regards, Chema Sánchez General Manager

6/10 Okay

Doug, Seattle

Liked: Staff & service
Easy access to Metro. Hotel not what I expected. Room was very small, over all facility was mediocre at best. Staff was friendly and helpful, except when they cancelled my colleague's room (under my name) for no show with no effort to contact me first.
Stayed 3 nights in Oct 2018
Response from Chema Sánchez on 24 Oct 2018
Dear Doug, Thank you for having stayed at the Petit Palace Arturo Soria Hotel and for posting your comments. Your positive warm input regarding our personnel is appreciated and has been shared with them! On the other hand, we noted with concern the medium score you have rated us with. Your remarks are noted and also We regret about the dissatisfaction caused due to the reservation cancelled for the no show of your colleague, please be advised that this is a policy applied by almost all hotels. Hope to have another opportunity in future to welcome you back. Best regards, Chema Sánchez General Manager

8/10 Good

Otto, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very helpful. Excellent breakfast. Good location.
Stayed 4 nights in Sep 2018
Response from Petit Palace Arturo Soria on 10 Sept 2018
Dear Otto, Thanks for your nice review! We was glad to host you!

10/10 Excellent

Cad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Room was clean and excellent service.
Stayed 10 nights in Aug 2018
Response from Petit Palace Arturo Soria on 4 Sept 2018
Thanks for your nice review!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Petit Palace Arturo Soria on 8 Aug 2018
Thanks for your nice review!

10/10 Excellent

Admir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was very pleasant and close to supermarket,metro which we used and the place was nice a bit hard to find at first but overall good.
Stayed 2 nights in Jul 2018
Response from Petit Palace Arturo Soria on 27 Jul 2018
Thanks for your nice review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean and comfortable hotel with easy access to the subway!
Stayed 5 nights in May 2018
Response from Edwin Iturriaga on 31 May 2018
Dear guest, Thanks for your nice review, we are very happy with your kind comment! We wish to have you soon with us! Regards,

10/10 Excellent

Raybi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return is a must!
Amazing room and view, really close to where I was hoping to be around and the service was superb.
Stayed 2 nights in Feb 2018
Response from David Chía - Duty Manager on 7 Mar 2018
Dear Raybi, Thank you very much for choosing is and for telling us about your recent stay with us. It is great to verify you had a perfect experience and that you enjoyed our room and the hotel location. We would like to see you back in the future. Thanks again for your time. Kind regards, David Chía Duty Manager

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Gem!!!
Loved it!! Well kept hotel and friendly staff! Arrived early in the morning and the hotel kept our bags so we could go sight-seeing for the day. Receptionist even provided us with a map and gave us a quick orientation of where things were. Rooms are looking a little tired. But nothing a coat of paint wouldn’t fix. Bed was HUGE! and very comfortable. Shower was excellent! Plenty of hot water at any time and plenty of complimentary toiletries. Room always cleaned to a high standard also. Breakfast was good. Continental mainly but constantly kept topped up and a beautiful selection of pastries which we enjoyed immensely. Only downside was noisy family above us. But we didn’t report this to reception so they are unaware of this. Brilliant stay and would defo visit again.
Stayed 3 nights in Feb 2018
Response from David Chía - Duty Manager on 2 Mar 2018
Dear Kirsty, Thank you very much for choosing us and for telling us about your stay. We are really glad to verify that you had a perfect experience during your stay and that you enjoyed our facilities and services. It is very important for us to read that the atention provided by our staff was of your likings, and that you liked our breakfast and clean rooms. We would like to see you back in the future. Thanks again for your time. Kind regards, David Chía Duty Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel lettle bet away from city center
fantastic
Stayed 7 nights in Feb 2018
Response from David Chía - Duty Manager on 20 Feb 2018
Dear Guest, Thank you very much for choosing us and for telling us about your stay. We are in Ciudad Lineal neighborhood, a very calm and quiet área, but very well comunicated, which allows our guest to arrive fast and easy to the city center by metro or by bus. Thanks again for choosing us. Kind regards, David Chía Duty Manager

6/10 Okay

Yago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No coffee
Great comfortable bed. Not enough towels. Didn’t refill the fridge. There is no coffee maker in the room and there is no coffee in the lobby until the breakfast opens at 8am.
Stayed 2 nights in Jan 2018
Response from David Chía / Duty Manager on 31 Jan 2018
Dear Yago, Thank you very much for choosing us and for telling us about your stay. I am glad to verify that you found confortable our Brand new mattress. We have kettles to lend, without any expense for our guests, next time you need something do not hesitate to contact Reception where we will be happy to help you providing towels or kettle. I will check the procedures with the housekeeping team as the minibar should be daily refilled. Thanks again for your time. kind regards, David Chía Duty Manager

10/10 Excellent

tommy, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Footballl
Very nice hotel very nice people loads to do a good pub next door good food I would stay again
Stayed 2 nights in Oct 2017
Response from David Chía - Duty Manager on 20 Oct 2017
Dear Toomy, Thank you very much for telling us about your recent stay with. We are pleased to read that you would stay again in our hotel, and we are really happy to verify you had a nice experience. Thank you very much for choosing our hotel. Kind regards, David Chía Duty Manager

8/10 Good

Lalit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Stay
It was nice and breakfast can be better
Stayed 4 nights in Sep 2017
Response from Eugenio Buyo Cuspide on 27 Sept 2017
Dear Lalit, Thank you very much for choosing us and for telling us about your stay. We are glad you had a nice experience with us. We will renew and improve our breakfast within the next month. We will add a healthy corner with new products, focused on a healthier and fresher offer. Kind regards, David Chía Duty Manager

8/10 Good

Carlos, Bogota

Liked: Cleanliness, staff & service, room comfort
Small hotel near subway
It's a small hotel with good breakfast. Has no gym or restaurant for lunch or dinner but couple good restaurantes nearby. Subway is near and good bus service.
Stayed 3 nights in Jul 2017
Response from Gabriel on 30 Jul 2017
Bonne nuit, votre réservation est confirmée et le paiement a déjà été fait pour être réservation non remboursable. Cordialement

8/10 Good

Carlos, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants and metro
Nice small hotel and good price. Good breakfast and clean room
Stayed 3 nights in Jul 2017
Response from David Chía - Manager on duty on 7 Jul 2017
Dear Carlos, Thank you very much for telling us your opinion about your recent stay. I am glad you liked our location, our free buffet breakfast and that you found your room properly clean. It will be great if you decide to come back to our hotel in the future. Thank you for choosing us. Kind regards, David Chía Manager on Duty

10/10 Excellent

ydalma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but clean place, convenience transportation and stores . Need some improvement on the breakfast , overall nice
Stayed 2 nights in Jun 2017
Response from Eugenio Buyo Cuspide on 26 Jun 2017
Dear Ydalma, Thank you very much for choosing us, and for telling us about your stay. I am glad to see you gave us 5 star rating, I am sure we reached your expectations. Thanks again for your time. Kind regards, David Chía Hotel Manager

10/10 Excellent

Al, Madrid Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location.
Room very comfortable and bathroom excellent. Good space.
Response from Eugenio on 4 Nov 2016
Dear Al, Thank you very much for your amazing value about your stay in Petit Palace Arturo Soria!!! It is a pleasure to know that you have enjoyed your stay with us and that, the hotel staff, the size of the room and our fantastic location reached your expectations. In your next visit please do not hesitate to contact us and we will make everything perfect! Best regards. Eugenio Buyo Cuspide. Manager