Indoor pool

Reviews of Hampton Inn Madison East Towne Mall Area

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 570 out of 822 reviews" "
Rating 8 - Good. 204 out of 822 reviews" "
Rating 6 - Okay. 31 out of 822 reviews" "
Rating 4 - Poor. 8 out of 822 reviews" "
Rating 2 - Terrible. 9 out of 822 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick, room very clean. Bed and pillows were great!
Stayed 1 night in Apr 2024

10/10 Excellent

Pura A.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the quiet and the fact that the bathroom had a new shower instead of a tub. Great location as well.
Stayed 1 night in Apr 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Room was clean and newly remodeled
Response from Ariana on 21 Mar 2024
Hello Jen,Thanks so much for taking the time to tell us about your stay. We hope to see you again soon!

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything I expected. No complaints.
Stayed 1 night in Feb 2024
Response from Ariana D. on 12 Mar 2024
Hello Paul,We are glad that we met your expectations. Thank you for the great review! Is there anything we can so to exceed them for next time? We would love to make your next stay even better.

10/10 Excellent

Moses

Beautiful
Stayed 1 night in Jan 2024
Response from Ariana D. on 12 Mar 2024
Hello Moses,Thank you for the review. Our team takes great care to keep our property beautiful and we are so glad you noticed! We hope to see you again soon.

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the front desk staff was very friendly. Pool and hot tub was very nice as well. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from Ariana D. on 12 Mar 2024
Dear Amy,Thank you so much for taking the time to give us a review. Your comments about our hotel were greatly appreciated by my team.We are looking forward to your next stay with us!

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, great breakfast and a nice pool. Will stay there again.
Stayed 1 night in Feb 2024
Response from Ariana D. on 12 Mar 2024
Hello Maureen,We are so happy that you enjoyed your stay and had the chance to experience our great amenities!Thank you for taking time out of your day to submit a review and we hope to see you soon!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ariana D. on 12 Mar 2024
Hello Kathleen,Thank you for the great score! We are excited to see that you enjoyed your stay and hope you will come back to visit again.

10/10 Excellent

Scott

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and clean as is the lobby
Stayed 1 night in Jan 2024
Response from Ariana on 1 Feb 2024
Hello Scott, our team was happy to hear that you had a great stay and enjoyed our hotel. See you next time!

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was pleasant
Stayed 1 night in Jan 2024
Response from Ariana on 1 Feb 2024
Hello William, we are so glad you had a pleasant stay. We hope to see you again soon.Thank you!

8/10 Good

Jeff

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ariana on 1 Feb 2024
Hello Jeff,Thank you so much for your feedback. If there is anything we can do to make your next stay a chart topper, please let us know!

10/10 Excellent

James, ST PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was great
Stayed 1 night in Jan 2024
Response from Ariana on 1 Feb 2024
Thank you James! Our team will be thrilled to hear your thoughts.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very comfortable, and quiet stay, had no problems and yes I will stay there again when in Madison
Stayed 2 nights in Dec 2023
Response from Ariana on 5 Jan 2024
Thank you so much Jason! See you soon :)

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Hampton Inn
Stayed 1 night in Dec 2023
Response from Ariana on 5 Jan 2024
Hello Katherine, my team is so glad you had a great stay with us. Please come see us again soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 2 nights in Dec 2023
Response from Ariana on 5 Jan 2024
Hello Michael, we are so happy you had a good stay. Please come see us again!

10/10 Excellent

Richard and Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
We had a clean rather quiet room on 4th floor. We slept pretty well and had a good breakfast. When we left, the girl at the desk told us to have a good day.
Stayed 1 night in Nov 2023
Response from Ariana on 5 Jan 2024
Thank you for the kind words. We hope to see you next time you are in the Madison area.

4/10 Poor

Andrea

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
My pillows were moldy and i didnt notice until check out. I strip the bed for housekeepers and this time I went to take the pillow cases off and it was disgusting. I cant believe i slept on and breathed that in for TWO nights.
Stayed 2 nights in Nov 2023
Response from Salome on 7 Nov 2023
Thank you for taking the time to review after recent stay at the Hampton Inn Madison East.As we pride ourselves on delivering an enjoyable stay, unfortunately this time we have fallen short of our goal. Please accept my sincere apology for this issue. The general manager will be reaching out to you shortly to see what we can do to make it up to you.

10/10 Excellent

Deandre

Stayed 2 nights in Nov 2023
Response from Ariana on 5 Jan 2024
Thank you Deandre! We are glad you had a great stay!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice hotel, very good breakfast, no microwave in standard King was a disappointment.
Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place to stay. Close to the interstate. Easy to find. Very clean and reasonable price
Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Stayed 1 night in Jul 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here. On the way just off the freeway
Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

10/10 Excellent

sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and comfortable great breakfast
Stayed 1 night in Jul 2023
Response from Celeste on 12 Sept 2023
Thank you for taking the time to complete our survey regarding your recent visit at the Hampton Inn Madison East.We appreciate the great review--it means a lot to us that you had a great experience! Our Team Members really strive to provide exceptional service, and they will be thrilled to see this feedback.Thank you for staying with us and we look forward to seeing you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had been the manager at this hotel back in the 1990's. The new ownership did a great job on a fresh inviting location. Beds were super comfortable, supplies in the bathroom were more than expected as well. The breakfast bar had a number of warm items to choose from along with coffees and teas. Parking lot was clean and you would feel safe walking around you lot in the evening. TV channel choices were also excellent.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay
It is a very nice hotel and the staff was very friendly.
Stayed 1 night in Aug 2023

10/10 Excellent

Hyung sub (Sam)

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks clean
Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Stayed 1 night in Jul 2023

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Marylou

Stayed 1 night in Jul 2023

10/10 Excellent

Carolyn, GRANTSBURG

Liked: Cleanliness, staff & service, property conditions & facilities
This is my “go to” hotel in Madison WI. Convenient to the interstate. In a quiet neighborhood on the east side of the city. Friendly and helpful staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wouldn't change a thing
Stayed 1 night in Jul 2023

10/10 Excellent

Debra

Stayed 1 night in Jul 2023

10/10 Excellent

MONICA

Liked: Cleanliness, staff & service, property conditions & facilities
When I arrived the attendant was not at the desk. However, the sign said to use the house phone to call if I needed assistance. I called and Sammy answered. She greeted me warmly and shared that she would be down to help me in a couple minutes. About one minute later, Sammy arrived at the desk and warmly greeted me and promptly took care of checking me in. Thank you for GREAT customer service Sammy!
Stayed 1 night in Jul 2023

10/10 Excellent

Matt

Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Solid choice for an overnight near the airport area.
Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Clean, great breakfast, friendly staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Kate, Prior Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Minnette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This location appears to have being renovated recently. The top was nice and fresh and the staff was great. The location is convenient.
Stayed 2 nights in Jun 2023

10/10 Excellent

Alison

Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet place
Our stay was very nice. The hotel is located on a quiet tree lined street. It was very pleasant and quiet.
Stayed 1 night in Jun 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Naomi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this Hampton!
It was great!!!
Stayed 1 night in Jun 2023

10/10 Excellent

FREDERICK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angel, the check in attendant, was fantastic. Warm, friendly, smiling and inviting. Made the stay start on a wonderful note.
Stayed 2 nights in Jun 2023

8/10 Good

Robert

Liked: Staff & service
Stayed 1 night in Jun 2023